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Mirraw Online Services Complaints & Reviews

2.9
Updated: Nov 15, 2023
Complaints 571
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Mirraw Online Services reviews & complaints page 3

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K
K Chloe
May 27, 2022
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Address: India

I ordered a saree online .I made a payment at the bank. As soon as the money was taken from my account I sent and payment on my end went through, I sent mirraw serval emails enclosing proof of payment of the purchase.

To date I have not received a response from mirraw as to whether they have received my order and the status of my order. I have checked the tracking order feature on the app and there is no change.

Mirraw could respond to my emails I will know how to proceed further.

The service that I am receiving is very poor!!!
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    Rinny1
    May 27, 2022
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    I placed order on 19 April 2022 from UK for my parents to receive on time before Eid as online delivery date shown as 24/04/2022. I waited until 26/04/2022 still nothing being delivered to India address. I contacted through phone call on 26/04/2022 was told product and order-M[protected] was out of stock will contact once we receive in our warehouse. Since every day I called and spoke with several advisers like Manoj, Pratibha, Imran, Rahul, Rohit, Mehrin etc. on the number-[protected]. I send several emails, whatts up messages still no reply and nearly spend over £50 beyond my order amount and still chasing for my order. I would either like to get my product delivered or pay back my money full amount for order-M[protected]Dark blue embroidered silk blend saree with blouse) with £50 compensation amount.

    Thank you.
    +4 photos
    Mirraw Online Services customer support has been notified about the posted complaint.
    Jul 05, 2022
    Updated by Rinny1
    No response received yet.
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      Yasmeen Akhtar
      May 16, 2022
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      I have contacted all 3 courier companies. dpd returned the item saying they attempted delivery: false as they delivered 1 of the parcel. dtdc and atlantic and mirraw are just not responding or listening to any queries. I have been phoning dtdc who have the parcel in their warehouse and they are ignoring any requests for it to be sent out to me saying I have to pay £10 which i am not willing to do. they are saying it is mirraw fault as they provided no telephone number [protected]

      parcel number [protected]a and [protected]
      mirraw ref [protected]
      Mirraw Online Services customer support has been notified about the posted complaint.
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        R
        Ritum5
        May 13, 2022
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        Address: India

        Hi,
        I bough an item from Mirraw in anticipation of a wedding, recently. link to item below.

        What I received was a cheap replica, shoddily stitched, with incomplete embroidery. Basically the item was not as displayed/described on the website.

        I wrote to customer care to request for a return and refund. The first response from customer care was to just offer me a 20% refund. I refused and wrote again asking for return pickup of item.

        There was abosolutely no response. I called Mirraw, explained my issue to the customer care representative, who agreed that there was an issue with the product and asked for more pictures and promised a response that day itself.

        I have sent the pictures but heard nothing from her either. It has been 3 days. I am now unable to get through to customer care of the phone as well.

        Therefore filing a complaint here to get my refund. The order number is Order M[protected]

        The return button on the site just shows the terms and conditions for return and takes the user nowhere after that. There are no instructions on where to send the product etc either. This feels like a fraud.

        https://www.mirraw.com/designers/vasu-sarees/designs/sky-blue-georgette-pakistan...
        Mirraw Online Services customer support has been notified about the posted complaint.
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          B
          Binal Parikh
          Apr 12, 2022
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          I have ordered buy 1 get 3 free saree, and few other product as well.
          I got charged for all free product as well. It was overcharged...I email and called so many time but no response. Product quality so cheap...
          Mirraw is completely fraud...so shameful for India..
          Mirraw Online Services customer support has been notified about the posted complaint.
          Apr 12, 2022
          Updated by Binal Parikh
          I have ordered buy 1 get 3 free saree, and few other product as well.
          I got charged for all free product as well. It was overcharged...I email and called so many time but no response. Product quality so cheap...
          Mirraw is completely fraud...so shameful for India..
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            S
            salug
            Apr 11, 2022
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            My order has been cancelled and they are not refunding my money.
            Mirraw Online Services customer support has been notified about the posted complaint.
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              A
              Aydie
              Mar 7, 2022
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              Mirraw.com — Ref #M[protected]
              I have not heard back from Sabir Shaikh of Mirraw.I sent him pictures of my order nd how they were not fitting well and short in length.Palazzo is poor quality material.He has not responded yet.Also I am trying to reset my password but am not able to.I need to return my pink chanderi suit and if tme runs out, Date of incident is Feb 25. Mirraw will be responsible for full refund.Please reach out to me at
              [protected]@gmail.com
              Otherwise I may have to take legal action.
              Mirraw Online Services customer support has been notified about the posted complaint.
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                R
                Remember Tide Pods?
                Mar 4, 2022
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                Address: Mumbai

                HI team.I placed a order on 10 Feb 2022 for a saree which I have not received till date.All these days until today i have been told that there is no stock with the vendor .I still have been patiently calling them for the updates. Today I received an email saying that my payment has not gone through.I have sent them screenshot and debit list from my bank.Contacted Mirraw today and they still say that they don't see any payment.These liars have not only wasted my time and money but left with no more words to talk. So frustrating abd pathetic experience. All I want now is my money back and iam not even keen on getting the product now
                +1 photos
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                  Aydie
                  Mar 1, 2022
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                  I have not heard back from Sabir Shaikh of Mirraw.I sent him pictures of my order nd how they were not fitting well and short in length.Palazzo is poor quality material.He has not responded yet.Also I am trying to reset my password but am not able to.I need to return my pink chanderi suit and if tme runs out, Date of incident is Feb 25. Mirraw will be responsible for full refund.Please reach out to me at
                  [protected]@gmail.com
                  Mirraw Online Services customer support has been notified about the posted complaint.
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                    L
                    Lenrahs
                    Dec 29, 2021
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                    Address: B204 Montega 95 Katherine Street

                    Order placed 23rd November items have not arrived.
                    Mirraw Online Services customer support has been notified about the posted complaint.
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                      M
                      Munishmsh
                      Dec 21, 2021
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                      Order no M[protected]

                      Purchased it online and confirmed the delivery timelines before buying it. But it didnt received ontime and they told that they will do the refund to my account. But later they keep on denying and luring me by offering 10%, 20%, and even 30% of the amount.

                      I humbly requested for the refund and even agreed to pay for the courier charges but all in vain and now they stopped responding to the emails too.

                      I have all the emails stating refund and providing me discounts which I dont need as the dress is of no use for me anymore,

                      I need my refund, and ready to pay for the delivery.

                      TOTALLY PATHETIC SERVICE AND ITS NOT RELIABLE.
                      Mirraw Online Services customer support has been notified about the posted complaint.
                      Dec 21, 2021
                      Updated by Munishmsh
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                        M
                        Munishmsh
                        Dec 21, 2021
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                        I have bought a product from Mirraw and they confirmed before buying that it would be delivered on a particular date.

                        I still kept buffer of 4-5days but they didnt deliver and every time customer service tried to give false responses or being told that its being handled by someone else. (M[protected]
                        Mirraw Online Services customer support has been notified about the posted complaint.
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                          B
                          Bhagyashree Bhagwat
                          Dec 9, 2021
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                          Address: Ground Floor Plot No. 07, Next To Kabuthar Kana Lane, Near Dakshin Bar, Opp. Hotel Windsor, Ballard Estate, Mumbai, Maharashtra, India – 40001

                          The product was ordered worth 5292 Rs and they sent a wrong product. Hence it was returned and after that they stopped sending email for return delivery and refund. It's been a month and when called or mailed their customer care they everytime say we are processing ur request and sending it to concerned team. But no refund yet nor any update on order online.
                          Mirraw Online Services customer support has been notified about the posted complaint.
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                            S
                            Sathyamadhu
                            Nov 17, 2021
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                            My order number is M[protected]. I ordered 4 kurtis but didbt receive any, instead they delivered a men's coat which is of no use to me. I have raised a refund request and its status says pending for over two weeks. I keep mailing for which i receive no response. I call customer care everyday and they keep telling your approval will come in 48 hours but i didnt receive any. I need my money to be refunded immediately. Worst service and you fool people around.
                            Mirraw Online Services customer support has been notified about the posted complaint.
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                              Ragasree Pandey
                              Nov 9, 2021
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                              I have ordered a saree and its over 1 month i still haven't got it and its a prepaid order . They r showing that address is not updated ...so i updated the address but nothing happened ... but a cash on delivery order came very smoothly in the same address.. now that i want to return and cancel the order since its been way too long they r saying the return and cancel period is over WHEN I HAVE NOT GOT THE PRODUCT ONLY!!! PLEASE RESOLVE THIS PROBLEM ! SO I DON'T HAVE MONEY OR MY PRODUCT!
                              Mirraw Online Services customer support has been notified about the posted complaint.
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                                A
                                Abhinov Ray
                                Oct 28, 2021
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                                Address: Mirraw.Com Office Address : Mirraw Online Services Pvt. Ltd, Room No. 4, 2nd floor, 252, Lucky Mansion, Bazaar Gate, Peri Nariman Street, Fort Maharas
                                Website: m.mirraw.com/pages/about

                                Mirrawa-

                                This is notified you that, the product no M[protected] has been order yesterday i.e 27 th oct 2021 @9:34 AM IST, the payment was made through Google pay but my order Id has not generated and no message received yet ..

                                The registers mobile number is [protected], and +[protected] and order is in the name of Abhinov / Rini Ray ...

                                Likely, have been escalated to Murraw support team multiples of times since from dedication and short 4/5 email along with payment from received from Google pay and took initiative join conference call with Bankers and your ecexutives, but your ### ### are not responding to my query ..Have shared all payment details though which payment was done ( pfa, attached again for reference) ..

                                Seeing this unprofessional attitude/ ### experience from your executive, I was been forced to lodge FIR against Mirraw against online fake portal - cheating and fraud .. after receiving money in the system, your ### team is denying payment has not received ...

                                Likely, giving time today till 12 PM ( afternoon ).. with the collected proof and evidence, I need to loge FIR against cases of cheating and fraud and make sure your life will be hell if product is not delivered or made payment is not refunded

                                Looking forward to seeing your guys life hell

                                Regards,
                                Abhinov

                                This is notified you that, the product no
                                +4 photos
                                Mirraw Online Services customer support has been notified about the posted complaint.
                                Oct 28, 2021
                                Updated by Abhinov Ray
                                https://m.mirraw.com/pages/about

                                Oct 28, 2021
                                Updated by Abhinov Ray
                                Mirrawa-

                                This is notified you that, the product no M[protected] has been order yesterday i.e 27 th oct 2021 @9:34 AM IST, the payment was made through Google pay but my order Id has not generated and no message received yet ..

                                The registers mobile number is [protected], and +[protected] and order is in the name of Abhinov / Rini Ray ...

                                Likely, have been escalated to Murraw support team multiples of times since from dedication and short 4/5 email along with payment from received from Google pay and took initiative join conference call with Bankers and your ecexutives, but your ### ### are not responding to my query ..Have shared all payment details though which payment was done ( pfa, attached again for reference) ..

                                Seeing this unprofessional attitude/ ### experience from your executive, I was been forced to lodge FIR against Mirraw against online fake portal - cheating and fraud .. after receiving money in the system, your ### team is denying payment has not received ...

                                Likely, giving time today till 12 PM ( afternoon ).. with the collected proof and evidence, I need to loge FIR against cases of cheating and fraud and make sure your life will be hell if product is not delivered or made payment is not refunded

                                Looking forward to seeing your guys life hell

                                Regards,
                                Abhinov

                                This is notified you that, the product no

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                                  A
                                  Ajuba Khan
                                  Sep 29, 2021
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                                  Address: Haryana

                                  Contact call center problem solve
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                                    S
                                    sajeeta r
                                    Aug 27, 2021
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                                    Bought shoes from mirraw with bangles. The issue I have are the shoes. I had ordered a black one size 38 but a brown sized 40 was sent. With the other pair a sized 40 wsd sent and the beads are missing on the side..have been sending text and emails to solve this issue..everytime I send an email..a new person pops up with questions and hardly responds.
                                    I was sent a return ticket but unfortunately we are in lockdown in Auckland Newzealand and iam unable to book a courrier as this doesn't fall into essential item..so I thought I would pay for another pair and get Mirraw to send me ..they have such bad customer service..
                                    Can I get someone to look into this fraudulent crook customer service please
                                    Mirraw Online Services customer support has been notified about the posted complaint.
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                                      S
                                      Shreya Sheth
                                      Aug 25, 2021
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                                      Address: 252, Lucky Mansion, Peri Nariman St, Fort Mumbai Mumbai City District Maharashtra India - 400001

                                      I ordered two items (Order No. M[protected] on 15th June, 2021 amounting to Ksh. 9, 890.91. I have never received any of the items to date despite several emails/calls.

                                      When I asked for a refund, I was told that I would only be paid only Ksh. 3, 827.27 (which has still not reflected).

                                      I tried mailing them but to no avail.

                                      It is honestly pathetic that firstly they could not even track their own parcels whereabouts, it had not even reached its destination being Kenya. Further, they want to pay me a partial sum of money instead of the full?

                                      It's been over 2 months now!!
                                      Mirraw Online Services customer support has been notified about the posted complaint.
                                      Did thy solve your issues
                                      No they still haven't.
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                                        pragati karmakar
                                        Aug 23, 2021
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                                        Order number-M[protected].
                                        I have ordered a jewellery set worth Rs 749 on 4th of August.Today is 23rd of August and i have yet not received this product.I called the customer care.They told me that there is an option of Returning of product but I can't see that option as when i am clicking on return its giving a message as return validity expired.I have not received my product so how can i click on that option of Return.I called them several times and they assured me that they will cancel my order and will refund the same but yet they have not done anything.Worse experience with this Mirraw.
                                        I want my refund payment as soon as possible because its a delay and i dont want this product anymore.They assured that the order will be delivered within 7 working days.Its been 20 days more and i have not received my product.Very bad and worse service you have Mirraw.
                                        Mirraw Online Services customer support has been notified about the posted complaint.
                                        Aug 25, 2021
                                        Updated by pragati karmakar
                                        You guys are cheaters..I want my refund back.And you guys have not done anything and you have marked as resolved..Please don't update anything..Customers are not fool ok.. Please refund my payment as soon as possible.
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