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Mobikwik Complaints & Reviews

www.mobikwik.com

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Updated: Oct 8, 2025

Complaints 7147

Resolved

861

Unresolved

6286

So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝

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Mobikwik reviews & complaints page 184

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Address: Idukki, Kerala, 685582

My money is missing from my bank account. When i checked my transactions an additional amount of 999 is debited. Actually first i tried to transfer to my friend it showed some error, so again the same amount is transferred. Second time it was a success. Money in the first transfer is missing. Please help me i'm new to mobikwik

Here i'm sending the details of my bank transfer history and your apps transfer history.

Date[protected]
Time in between 7 to 11 pm

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M

Mohit Dixit1

from Noida, Uttar Pradesh

Jul 9, 2018

I never believed in the constitution of digital wallets and online payments but Mobikwik has changed my thinking. My father has suggested me to use it and he made me lose all my doubts. I am happy because my payments have turned secure and I cannot do anything without Mobikwik now.

Z

Zainab Parveen

from Noida, Uttar Pradesh

Jul 9, 2018

Three cheers for Moibikwik for making transactions so seamless. Paying has never been this easy. I love Mobikwik.

A

Arjun Shashank

from Noida, Uttar Pradesh

Jul 11, 2018

Mobikwik’s website is as good as their app with a lot of features like shopping, booking movie tickets and eating outside. The cashback schemes on these things are out of the world specially on their website. The speed of their recharges is as quick as the speed of the light. I would like to recommend this website to everyone and you will definitely become a fan as I have become.

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Address: Chandigarh, Chandigarh, 160036

Sir i have installed mobikwik app and now i m add 400 rs.in this app. I have recharged jio plan 399 rs.in mobikwik app but recharged is not successful no status is confirmed. My account rupees debt 399 but no status will confirmed and no recharge in jio phone... I have screen short in recharge details... I have new customer in this app but my experienced is worst. Please my ruppes will be refund or do my recharged. Tx ref. Id - rj[protected].
Please do something priority bases ots urgent to solve my problem.

+1 photos

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R

Ram Kumar Kuruma

from Hyderabad, Telangana

Jul 2, 2018

Hi,
I have wrongly transferred 4900 money to wrong person with mobile number [protected]. Please kindly reverse my money back. It was mistakenly done. I raised a request in app and the ticket number is #8665293

not recharge in jio prepaid - Comment #3144942 - Image #0

Ram Kumar Kuruma's reply, Jul 1, 2018

My mobile number is 8143114376 and wrongly transferred to the mobile number 9963146310

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Address: 382414

I'm searching for job the job than one call i m received that nd said one form fill after that your interview place will be conform than give me website www.findnaukri.in nd fill this form for 49 rs. After that my debit card information fill this website nd my 5000 money will withdraw in my account i will complaint this website plz help me. Plz i will trust you back my money

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Jun 29, 2018

Updated by Trupti Khristi Back my money

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Address: East Godavari, Andhra Pradesh, 533201

When booking tatka ticket in irctc, payment has done from my bank end to mobikiwik but not reached to irctc,
Even i irctc it's not showing in failed transaction history. To check the refund status.
How this problem could be resolved, should i need to raise any complaint
Is there any way to see failed mobikwik transactions, how many days will it take to refund the amount

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N

Nitinpathak.gbp

from Delhi, Delhi

Jul 9, 2018

I just booked tickets for me and my friends and got a huge cashback. One of my friends had asked me to use Mobikwik because they give the best offers and I am happy I used it, I got

V

Vikrant Sharma1

from Noida, Uttar Pradesh

Jul 9, 2018

I am excited and happy that I used Mobikwik for booking the tickets of our family. The upgraded UI is a delight and the cashback offers are cherry on top. Thank you Mobikwik!

N

naziaseikh

from Noida, Uttar Pradesh

Jul 9, 2018

I am excited and happy that I used Mobikwik for booking the tickets of our family. The upgraded UI is a delight and the cashback offers are cherry on top. All the transactions are super qwuick and easy. Thank you Mobikwik!

V

VickyMishra1

from Noida, Uttar Pradesh

Jul 11, 2018

I love Mobikwik simply because of its services. I have always loves doing online shopping and the concept of digital wallets excite me and Mobikwik is one such name which I trust. I have used a variety of digital wallets but each one of them had some issues. Mobikwik’s services are fast and reliable and the UI is pretty easy on the eyes. I trust Mobikwik completely and always will.

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Address: Gurgaon, Haryana

Made a rechrge yesterday but not done yet they deducted the money from my account.. Always show progressing process.. Not even refunding back my amount customer service is just for name.. Used it for the first time n seems to be worst app ever.. Never going to use it again... I read the reviews of other people but i had already used the app.. Pls do refund my money back

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Address: Purba Medinipur, West Bengal

Website: www.mobikwik.com

Sorry to inform that my savings bank account money an amounting 10000/-has been debited by merchant mobikwik registered e wallet on 13.06.2018 as fraudulent transaction without my knowledge. I already been informed to bank branch manager as well as nearest local police station. But still waiting for refund money. I request to refund the said amount to my savings account. The account is allahabad bank, branch name haldia (546), durgachak, purba mednipur, westbengal-721602

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R

Raghuptpptp

from Ernakulam, Kerala

Jun 29, 2018

I am facing this problem many more times from getboostloan in mobikwik app
i submit screen shoots, video
Please clear my problem

Raghuptpptp's reply, Jun 28, 2018

I am facing this problem many more times from getboostloan in mobikwik app i submit screen shoots
Please clear my problem my registered wallet number 9676420682

N

nitinpathak85

from Noida, Uttar Pradesh

Jul 4, 2018

I trust Mobikwik and all the transactions which have happened. They were absolutely correct as far as my knowledge goes. I was doubtful o[censored]sing e Wallets and there are way too many in the market but I am happy for choosing Mobikwik and have been stress free for all the hassle free payments. Thank you Mobikwik.

M

Manpreet85

from Noida, Uttar Pradesh

Jul 4, 2018

I do most of my shopping online because it is easy and saves my time. I suffered a lot due to failed transactions and incomplete payments but thanks to Mobikwik, I am happy with the rate of successful transactions now.

M

Manojthakur

from Noida, Uttar Pradesh

Jul 4, 2018

I am proud to be a true Mobikwik patron and it is far better than PayTM because of a lot of cashback offers. I have asked all my family members& friends to install it and use it only. It is the best app.

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I tried to add 7000rs in mobikwik wallet but due to some issues regarding otp, i got my 7000rs debited from my bank account but it didnot add in my mobikwik wallet and still my mobikwik wallet balance is 1rs after adding the money. My complain support customer ticket no 8634831, so kindly help me. Please refund my money or add into my mobikwik wallet as soon as possible.

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Jun 27, 2018

Updated by Ashutosh milu So please help me soon

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F

fulankatyana

from Noida, Uttar Pradesh

Jun 29, 2018

I can’t be happier doing online transactions, because Mobikwik has made all my bank to bank transactions very simple. I am relieved that I can transfer money to my parents with just one button. Thank you Mobikwik.

A

Aadishdeo

from Noida, Uttar Pradesh

Jul 4, 2018

I have had the best consumer experience with Mobikwik’s customer support team and my query was solved in just a few hours. I love Mobikwik because it is one of the fastest loading apps and an efficient consumer experience team.

A

Aniruddh Rao

from Noida, Uttar Pradesh

Jul 4, 2018

Mobikwik has blown me over! There is hardly any bounce rate in transactions. I use it for all my recharges to tickets and everything. Extremely happy with Mobikwik’s services!

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Address: 201005

Website: Mobikwik

प्रिय मोहिदय
निवेदन यह है कि आप की तरफ से मुझे मेल आ रहा है कि मेरा जो ट्रांजेक्शन कैंसिल होगया था वो मेरे mibikwiki wallet में ऐड होगया है मगर मेरे wallet में आप की तरफ से कोई भी पैसा ऐड नही हुआ है कृपया करके अप्प मेरा पैसा मेरे वॉलेट में वापस कीजिये, मेरे साथ जो परेसानी हुई है मै आप को विस्तार में बताता हूं और अपनी कैंसिल हुई ट्रांजेक्शन का चित्र मेल में अटैच्ड करता हुई

1 पहेली परेशानी थी कि मैंने अपने वॉलेट में अपने कार्ड से 450 ऐड किये जोकि मेरे बैंक एकाउंट से डेबिट हुआ और अभी तक मुझको वापस नही मिला,

2 दुशरी परेशानी मैने अपने वॉलेट से आईडिया पोस्ट पेड बिल 500 ([protected])की पेमेंट की लेकिंन वो मेरे एकाउंट से डेबिट हुआ मगर बिल पेमेंट नही हुई है और आप की तरफ से संदेस आता है कि ट्रांजेक्शन विफल हो गई है अगर ट्रांजेक्शन विफल हो गई है तो आप मेरा पैसा मुझको वापस कीजिये

कृपा करके आप इनदोनो ट्रांजेक्शन की पुष्टि कीजिए
Mobikwik wallet no [protected]

धन्यवाद
विकास कुमार
[protected]

+4 photos

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S

srikanthseo

from Visakhapatnam, Andhra Pradesh

Jun 26, 2018

Hello,
i have installed mobikwik and added 10, 000rs. i have used 400 and remaining money they blocked. i have to sent other person, it is not logged in, it is getting user disabled. Please help for my money. it is urgent, Thank you
my mobile number [protected]

N

Nayana Gada

from Mumbai, Maharashtra

Jun 27, 2018

I Nayana Naresh Gada having a Mobikwik wallet no [protected] in Mobikwik.
Last 5 days I cannot use my wallet.I enclosing all documents to you.
Than also in can not do my wallet. Please do fast.
I want to pay my bills
Thanks a lot

N

Nitinpathak.gbp

from Delhi, Delhi

Jun 27, 2018

My friends had asked me to install Mobikwik and I did, they got cashback instantly and it gave me fabulous offers whenever I shopped online. I’m happy that my whole group of friends is using it and we can lend money and do everything financial without any trouble.

S

Simran Bajaj

from Noida, Uttar Pradesh

Jun 28, 2018

I installed Mobikwik because I wanted to try their wallet and the services and believe me, I’m in love with the speedy transactions and hassle-free cashback offers that I get. It feels like the more I use it, the more I get back! Isn’t it satisfying?!

A

Akanksha Narayan

from Noida, Uttar Pradesh

Jun 28, 2018

It seems like I have been using Mobikwik for ages and I have not found any other app that can beat it. I’m happy to say that I’m a proud Mobikwik user.

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Address: Bangalore, Karnataka, 560040

Website: www.mobikwik.com

I tried to recharge my jio number 2 times with 399 rs both the time money got detected from my bank. Itried reaching there customer +91 [protected], no body will pick the phone. Some unreachable number. Raised ticket no use, after once raised ticket i did not note down ticket number, now not leaving to register one more complaint.

If any body want to resolve issue please free to call no: [protected]

Mail id: ramakrishna. [protected]@gmail.com

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Jun 27, 2018

Updated by Ramakrishna Hegade These transaction happened on 24th June 2018.
With below two transaction references, These are bank transaction references . Please resolve/refund to my bank account otherwise I will choose to go for furthur steps.
1.POS 532676XXXXXX1972 MOBIKWIK POS DEBIT --> 399Rs
2.POS 532676XXXXXX1972 MOBIKWIK POS DEBIT --> 399Rs

Jul 02, 2018

Updated by Ramakrishna Hegade Hi afsar, can I know how you contacted mobikwick customer care

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V

Vineesha44

Jun 25, 2018

Hi,

In a span of four days 400 has been deducted from my account with your company name. 17/06 : 200
18-06 : 100
19-06 : 100.

I would like to know how these transactions are made and by whom.

K

Krishnapal Verma

from Lucknow, Uttar Pradesh

Jun 26, 2018

Plzz Sir,
My money transfer from Bank account to mobikwik wallet account. My wallet ID [protected]@nocash.mobikwik.com so my account is disabled. Please Sir help me. How are open account in again and my money transfer from wallet account to Bank account.
Please Sir help me. Thank you

mobikwik recharge failure 2 times-fake site (complaint) - Comment #3139559 - Image #0

Krishnapal Verma's reply, Jun 25, 2018

My money transfer from Bank account to mobikwik wallet account and we want to my money transfer from wallet to bank account. Please sir help me . Thank you.

A

afsar31

from Noida, Uttar Pradesh

Jun 28, 2018

I have been using Mobikwik for all my online transactions, I pay all my bills and transfer money with it only. I thank the customer support team for quickly resolving my issue when I credited the amount top wallet but it wasn’t being updated. Thank you Mobikwik for making my life easy.

S

sonakshisingha

from Noida, Uttar Pradesh

Jul 4, 2018

I have to say that Mobikwik’s refund policy feels like a metro ride, quick and reliable. If a transaction is failed, I get the refund in a jiffy in my wallet. With Mobikwik I am happy because I know that my money is secure.

S

sangeetakumari01

from Noida, Uttar Pradesh

Jul 4, 2018

Transferring money from my bank account to my wallet has never been so easier. My job keeps me on my toes and I can’t wait in the long queues of ATMs. Thanks Mobikwik for helping people and making our lives stress free.

N

nehagulati

from Noida, Uttar Pradesh

Jul 4, 2018

I started off with a bad experience but the Customer support team won my heart by solving my issue in a few hours. I got a refund and now I can pay bills and shop online whether I’m in movies or in office. I love using Mobikwik.

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Address: Kannur, Kerala, 670591

Respected Sir / madam

Hello i think mobikwik is the best and trust worthy apps in india and we all are the valuable customers thatswhy we did one jio recharge using your app based on your offer information. But we didint get any cashback offers and balance amount.
Dont cheat people using this reputed media.
Today i did 399 recharge of jio number [protected] for 84 days using coupon id JIOPLAN . You can check the details of our contact Id is
[protected]
I trust you will solve the issue at the earliest.
please do the needful. You can contact at any time below contact number or mail

[protected]
[protected]@gmail.com

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Address: Pune, Maharashtra

Dear Sir/ Mam, My mobikwik account has been blocked stating as unauthorized transaction and I need to transfer amount in my mobikwik account to my bank account. Please note my details regarding mobikwik account:- User Id: [protected], Email Id: [protected]@yahoo.com. And the detais of the account from where I received the money:- User Id: [protected]. Amount transferred : rs 4510 on date 10/10/2017. Now i need to unloack my mobikwik account so that i can use this money. Customer care for mobikwik is not reachable and they are not helping to resolve this issue.

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Address: 410209

I have paid for electricity bill and money is deducted from my bank account but after that my transaction was failed and i got enail that your money is transfeerred to your bank but still my money is not credited in my bank account yet.
I have registered my complaint and my ticket no. : ticket #8618068
Please concern my problem and credit my money back to my account as soon as possible

Thank u in advanced

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D

DeepSingh25

from Noida, Uttar Pradesh

Jul 4, 2018

Mobikwik has given me the luxury of time. I didn’t have to rush to the bank or the ATM all the time, when the cash crunch happened. Mobikwik came to my rescue at the time of dire need. Thank you Mobikwik!

J

JatinSaini23

from Noida, Uttar Pradesh

Jul 4, 2018

Mobikwik is the best app if you want to recharge or pay bills for your mobile number. It gives a whole platter of offers. I have had the best experience when paying the bills for my family.

R

RupeshRamson

from Noida, Uttar Pradesh

Jul 4, 2018

Mobikwik is the best and a very faithful app. I am a new user but I can do any type of transaction with this app.

P

ParveenVarma

from Noida, Uttar Pradesh

Jul 4, 2018

With so many wallets around, I was confused which one to trust with my credentials and use. I started using Mobikwik as I trust my friend’s advice and I am happy I installed it. It gives much more facilities than any other app. Thank you Mobikwik!

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Address: Virudhunagar, Tamil Nadu, 626117

Sir, this is jayasingh from rajapalayam tamil nadu. I have paid ebbill through mobikiwk. The paid amount is 1978. But not paid, fund is refund is showing but not come my account. Then again i have paid the same amount 1978. This also refund, but not come in my account. Totally 1978+1978= 3956 is not come in my account. Please sir, return my amount 3956 soon. I am poor people. No source in my family. Please return.
Name : jayasingh
Phone no.[protected]
Email id. [protected]@gmail.com
Invoice transaction i'd. Mk[protected],
Mk[protected]
Transaction amount - 1978+1977 = 3959
Thanks sir...

+2 photos

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T

TusharMenon

from Noida, Uttar Pradesh

Jul 4, 2018

Thank you Mobikwik for making my life easy, I can pay bills and transfer money easily with just a simple touch. I think their customer support team is excellent

D

dinanathchauhan

from Noida, Uttar Pradesh

Jul 4, 2018

Travel has become easy when you could pay toll tax from your phone only. No need of cash of wallet. I am in love with this app. Whatever you want to do, you can do it all when you have Mobikwik with you.

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Address: 400610

[protected] i make payment mseb 2060 rs they declined 3 times 4 time it will paid but 3 time amt deduct from account an not refund from 4 days

All customers care no wrong or not answering it's our hard earn money i want paid rent an other allowance now m totally block have trouble financially

There is no any guidelines for customers no any team for quick response n resolved the problem

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Address: 560078

My account with mobikwik has been blocked, and i have more than 8000 rupees left in my account and it has not been refunded.
My account no is [protected] with mail id - anandbng20002gmail.com

I am trying to contact the customer care no provided by them and it turns out to be fake, no response from them.

Mobikwik cant be traced from any no or email id, pls try resolving it for the refund of my money

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Address: Khammam, Andhra Pradesh, 507117

I have tried recharging my mobile through mobikwik. Amount was deducted from my bank account.
Email id : [protected]@hotmail.com
Date : 22/06/18
I received cashback of 50 supercash.
And received mail as recharge successful from mobikwik but didn't receive any message form the operator regarding the recharge
I have been trying to contact mobikwik customer support through calls and email. But they r not responding.
I request you to take appropriate action regarding the above...

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Jun 22, 2018

Updated by Sunny_7s Recharge amount : 199 Rs.
operator : Airtel
Status : Not successful..but Money deducted from my Bank 🏦 A/c
Please Respond ...

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Address: New Delhi, Delhi, 110005

My mobile number is[protected] my number block is for last 5 month i am complaint more than 10 time i don't get any response from your side my name is vivek nanda first of all i like to inform you you have no any customer care number can you just inform me how many time i know complaint for my money back from your side please don't ignore solve my problem immediately

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Jun 21, 2018

Updated by Vivekananda Nanda My Number[protected] is disabled my name is Vivek Nanda

Jun 21, 2018

Updated by Vivekananda Nanda 25 June 2018

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T

Teja Krishna Kamal Aremanda

from Aurangabad, Maharashtra

Jun 21, 2018

My name is teja my wallet no is [protected] my wallet was disable and plz enable it

my number disable - Comment #3134772 - Image #0

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Website: Mobikwik.com

I placed the order on limeroad via mobikwik.
The money was then refunded back by limeroad and I got the mail from mobikwik in March’18 that the refund has been processed to my bank account. Its been three months and the amount has still not been refunded.
Even my bank has not received the money back. I checked it with the bank with the reference number shared by the facebook team of mobikwik.
They do not reply on mail. No contact info.

The same thing happened again when limeroad refunded the different amount. That has also not been credited.

Sharing the screenshot of the mail I got from Mobikwik.

+2 photos

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M

MANISHrajput

from Meerut, Uttar Pradesh

Jun 22, 2018

I had done transaction on electricity bill on mobikwike but transaction failed and my amount not refund till now.
transaction date is :13-june-2018
Transaction amount is : 2666
My Ragistraion mobile number is -[protected]
Electricity id number is [protected]
Please Solve My problem Shortly

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Address: 176029

Website: www.mobikwik.com

I recharged my phone on 7 june 2018 through mobikwik app somehow it failed and money got debited from account but till 20 june i have not received money and when i try to raise a ticket they dont respond at all. after some time that ticket automaticaly gets resolved(only in virtual reality, money does not refund but raised ticket says issue is resolved) without any notification. and also none of their customer care number works and neither do email id. they dont respond at all. kind of service mobikwik provide is worst.

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H

Hariniwas Shukla

from Noida, Uttar Pradesh

Jun 21, 2018

Dear sir I am pay for EMI 4709/=My account is deduct So for bajaj finsrv is no ressive EMI pls help my

payment not refunded,scam - Comment #3134788 - Image #0

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Address: Mumbai City, Maharashtra, 400057

On 11/6/18 i had tried to make online payment of electricity bill of rs. 122090/- to torrent power ltd. Though payment gateway of mobikwik from our cc account no. [protected]
The transaction id is 42457667
This amount has been debited from our account but the payment was shown as failed and it has not been credit to torrent power account.
We have so far not received the refund of this payment in our account.

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S

sanatank7

from Barpeta, Assam

Jun 18, 2018

We have reserved bus from rishikesh to Delhi in 8th June 2018, But bus was cancil, we have not received any response from the mobikwik, and we have not get refundable amount.

transaction failed no refund - Comment #3131719 - Image #0

transaction failed no refund - Comment #3131719 - Image #1

S

Sonali Ayyar

from Mumbai, Maharashtra

Jun 18, 2018

I had purchased some products from Myntra last week.. The very next morning i cancelled the order..

As the payment was made through Mobiquick, Myntra immediately credited Mobiquick, but i need the amount to be credited back to my credit card from where this payment was done..

N

Natesh Gowda

from Bengaluru, Karnataka

Jun 18, 2018

Dear sir /madam i have an account in mobikwic application i add money 15000 rupees and i transfers amount to other person and my account amount was debited but other account was not credited kindly request for you pl transfer back to my amount my mobile no is [protected]

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