Mobikwik Complaints & Reviews

I applied for credit boost on mobikwik and got 10000 credit but as soon as i got it my amount was debited by 1000 rs saying that wallet debit against bank transfer recovery and when i asked customer care they said that it was recovered for incorrect credit of successful transaction dated 18/02/2017 i mean on that day my wallet was debited and i got the same amount in my bank how can they deduct money after 18 months this is cheating i also told them to cross check my transaction history and verify whether the amount from my wallet was debited or not

Dear sir/madam,

(Bses ca number[protected]
I am yogendra kumar gautam husband of mrs hemlata gautam have paid electricity bill (Vide bses ca number[protected] on 27/07/2018 through mobikwik by my hdfc credit card no.[protected] payment ref. No. 07000886900727012032195, amount rs. 1100/- (Rupees one thousand one hundred only) but bses has not received the payment and again send the bill to me including last bill of rs 1100/-. Therefore please look into the matter and try to pay the bill to bses of rs. 1100/- to save me from disconnection of bses.

Regards,

Yogendra kumar gautam husband of
Hemlata gautam
Jg-ii/542, vikaspuri,
New delhi - 110018
Mobile [protected]

I received call on 27th august 2018 from mobile no.[protected] from someone, who said from sbi bank, saying my reward point will expire within 3 days and asked my credit card no.

He has made 1 transaction for rs. 50, 000/- on[protected] at 5.33 pm at zes*mobikwik. Please do the needful and stop this transaction and refund money, at the earliest possible.

Please help to get money back as this is my 3 months salary.

With ref to mobikwik's response to ticket #8757638 dated 18.07.18, i received the confirmation on 19.07.2018 that w. R. T. #order id 56762ced586af, transaction was unsuccessful, hence amount has been added back to my account. The amount was to be credit within 7-21 days.

This was also reaffirmed by their mail too.

However, when amount did not get credited to my account till 03.08.2018, i again raised ticket #8852720 on mobikwik help requesting to expedite the refund.

I received reply on 06.08.2018 from mobikwik advising me to contact merchant escalation centre at [protected].

I contacted the above no. On 06.08.2018, but as it was after 7:30 pm, i was informed by ivr to contact between 10 am to 7 pm.

On 07.08.18, i got a call from merchant escalation centre ([protected]) referring my call, where-in their executive enquired about the issue. When i explained the issue, he said my issue is not supposed to be raised at merchant escalation centre. He advised me to send an email.

Accordingly i sent an email on 07.08.2018 explaing above added,

Since 14.03.2018, i am following up with mobikwik and also raised numerous tickets earlier on same subject, but with no solution (Unfortunately every time "issue resolved" appeared against the tickets):

14.03.2018 ticket#8030569
06.06.2018 ticket #8528957
17.06.2018 ticket#8577052

I escalated the issue and for this ticket #8644441 was generated on 28.06.2018, but still after 5 months, the issue has not been resolved and money not refunded.

On 09.08.2018, i got an email reply from mobikwik that decision is in my favour and amount of rs 2420.32 is being credited in my account.

I waited and waited and till date ie 27.08.2018, amount has not been released by mobikwik.

When i tried to raise a fresh ticket through cuatomer help today, it said "user is diabled".

Mobikwik is not refunding rs 2420.32 a tually paid to them on 14.03.2018, but not showing in my mobikwik wallet inspite of continous follow up aince last 5 months

On aug 25, 2018 i added inr 2172 in my mobikwik wallet. But, only 172 was added in my wallet.
In history, it shows inr 2500 added successfully and in next transaction it shows "wallet debit against bank transfer recovery" and inr 2000 is deducted from the wallet. There is no invoice or detail of this transaction. I've tried contacting customer care but so far i haven't got any response.
Please do not play with our money. Please refund my money

Mene 98 ka recharge kra tha mere bsnl no. Par lkin transiction failed aya aur mere account se balance deduct ho gya mene wapas try kra aur vapas balance deduct hua aur screen pe aya mobikwik will refund 98 ruppees later when i check transiction history it shows only for 1 recharge but balnce is deducted for two recharges and when i take help of coustmer support they do not reply me

I received a call saying they are verifying sbi credit card and about redemption of rewards point. I was convinced that the call is from bank as they stated exact detail which i only provided to bank while applying for the card. But i fell prey to those fraudsters. I provided card details for verification and unfortunately shared otp also. My sbi credit card was used to pay for 2 transactions amounting to 20, 000 from mobwik. I tried reaching out to mobwik customer care to try cancelling the transaction but they are not available over weekends. Request a call back as soon as you see this and i'll share the details of my card

I havemade transactions of rs 780 to chamundeshwari electricity board on 21 aug [protected]@6pm from my hdfc credit card, amount has been debt from my account but not transferd to the above electricity board, and amount is not reflected in wallet also pl look into the matter i have also enquird with my bank and received no problem from their side my transaction i'd is mt182350070000010075742

Mere mobikwik account ka security pin block huye 60 days ho gaye he mene 2 time complaint karane ke baad bhi mera account chalu nahi hua or nahi mujhe new password diya gaya me kisi bhi prakar ka transaction nahi kar pa raha hu please solution my unlock pin please solve this issue my number [protected] my name sajal ruidas my id proof my voter card and pand card

Balance on my mobikwik account is rs 129/- and adding rs 100/- debited from credit card not reflected in mobikwik wallet so i complaint raised in mobikwik app in help section after 5 days i am not able login mobikwik account showing "user id is disable". Contact no. Of mobikwik shown in mobikwik site in also not working. I also send many mail to [protected]@mobikwik but not reply rec'd. Till date.

Hi,
I have a mobikwik account with my mobile number [[protected]]. I have made a payment of rs 2, 891 to book a airline on 8th jul through mobikwik. However, i had cancelled the booking with makemytrip on 10th jul. The merchant has processed the refund on 10th jul itself (Attached photos). Mobikwik suggests 2868 is refunded to bank. But that it's been more than 40 days, the mobikwik has not refunded to my back/cc. I've put a request through the mobikwik app (Two tickets are raised, ticket #8961782) but i never got any acknowledgement email or any reply.

Also mobikwik's customer care number doesn't work. There is no way you can contact them.

It's unbelievable that mobikwik is handling customer complain so irresponsibility.

Please process my refund of rs rs. 2868 immediately to my cc account!!!.

Regards,
Bhavik

On 16 th August I have send money to my friend through mobikwik, 4 times. That 4 times my money got debited from my bank acount but my friend did not get balance, when i checked mobikwik it shows transactions are in pending state. I have taken help to mobikwik but they assured me wait till 48 hrs from the transaction date. But today 22 august 5 days are over after transactions, I did not get refund. Please help me before

Sir recently i transacted some money to a person (Through mobikwik) who was going to give me a product for my money! But that person took my money and blocked me now i am very sad.

Is there any possible way i can retrieve my money? Please sir/ma’am help me!

Waiting for an early response.

Sumer singh

My mobikwik number is [protected]
Name is sumer singh
Email id is [protected]@gmail.com

Sir,
Bharat bill payment has not updated my bill with the operator and mobikwik also not forwarded my money they are giving me complaint no. But not resolving my issue which is to update the bill with the operator. Very pathetic service am receiving with mobikwik, if they cannot update my bill with operator or they are unable to do this, just refund my 583/ rupees to my bank account as soon as possible. I have attached the complaint receipt of bharat bill pay,..

I made a electricity bill payment on 15 august for rs. 583/- from mobikwik wallet andgot transaction i. D but till now my operator is showing outstanding bill amount of rupees 583/- it is still not updated with my operator. I am hereby attaching a picture of the screenshot of payment made by mobikwik which is still pending. Mobikwik made fraud payment they have taken my money and kept with them, they are looters.

At 17/08/2018 one phone call to me and say I provide job at Gandhinagar location at only 50₹ charge .these girl say one online form fill up at a time so fill the form at www.careerjobs.com I fill the form like name address aadhar number 50 ₹ amount and debit card number otp number on the spot deduct my 4967rs. i found this debit rs through mobikwk. and flode number is [protected]. They phone call from many time to take another otp number. And try to deduct 9860₹ again but my account balance is low so I secure.

I transferred 500 ruppee 4 times from mobikwik using upi but amount did not get credited to beneficiary account. Amount deducted from my account. No refund till 2 days. No satisfactory response from customer support. When i raise support ticket they responded as the he matter resolved and matter passes to concern authority. Contact no. Given is also fake. Plz refund my amount. Pathetic service providers
Atul ubana
Mob - [protected]

Hi team kindly provide contact details need to credit 26000 rs to my icici bank account one of the customer told we have initiated it will get credited with in 24 hours still now amount not credited

Icici bank acc no[protected]
Name venkata ramana c ifsc code icic0000360

2 weeks before amount credited wrong bank account

And one customer care called asked credited cared cvv and otp and given amount taken 26000 rs kindly credited the amount and confirm.

Thank u

Regards
Venkat
[protected]

Hi team,

Fraud transcation of 26000 rs amount form my credit card customer care number [protected].

2 weeks before i have transfer money to wrong bank account for that issue one customer care called me and asked for credited card cvv number and otp

Customer care number [protected] on 13-aug-2018 we taken total 26000 rs amount kindly check and credit the amount as soon as possible.

This transaction fraud still now amount not credited while reaching mobile number the mobile number is switch off.

Kindly check and confirm.

Regards
Venkat

Hi Team,

The customer care called me and told the amount initiated to icici bank on 13-Aug-2018 still now the amount not credited 26000 rs

Kindly check and provide the details.

Customer care mobile number [protected] when i am reaching to mobile number getting switch off.

My icici bank account details are

Name: Venkata ramana c
ifsc code: ICIC0000360
Acc:[protected]

Kindly credit the 26000 rs total amount to my icici bank account and confirm.

Regards
Venkat
[protected]