Mobikwik Complaints & Reviews

After getting credit to Mobiwiki wallet balance Rs. 3107.00 from my debit card, I was unable to make transaction with any account, as I had requested by generating ticket no. # 8810194 to the mobiwiki team support. While telephonic discussion with the team member of your support they explained that the money will be back to my bank account but till the time I had not received the amount to my bank account.

I therefore request to do needful at earliest and kindly refund the amount to my bank account.

I recharge my mobile 2 time 429 rs but recharge not done and balance Deduct 2 time
Again I recharge with349 rs again balance deduct but recharge not done...
After that I raise complaint so many time but didn't reasponse from mobikwie team..and balance not refund...even I received a fake call from mobikwik cust care no [protected]...and they want to know about my debit card details..and abuse me...and now this no in my history details [protected] no is not mine...

Hi team, as per the mobikwik faq's i am not able to utilize my supercash properly. They say that i can use 5% of my supercash, but when i go to the payment section, it seems like i am able to use only 1% - 2%. This is not at all a good service and should be stopped in india for fooling customers.
Nowhere they have mentioned that the supercash will be the 5% of the total recharge amount what i am going to do and now they are not allowing me to use my 5% of my supercash amount.
I have also attached the screenshot of the ticket i have raised with mobikwik, where the staff himself has mentioned the faq's

Date of incident-24may2018, client no.[protected].
Sir myself sourabh dhurve and i am from hoshangabad (M. P.). Sir an e-wallet company named mobikwik has gobble my 18, 000 rs. Actually happen what sir in emergency i had to transfer 10, 000rs. Money from this e-wallet. So for this i add money from my bank account to mobikwik account. But due to the inactivate of kyc i was unable to transfer money. And then i got the no. Of mobikwik agent named rahul sharma[[protected]]. When i talked him and discussed my problem then he told, me to deposit 2000 amt.in bank acc, then i deposited 2000rs in bank acc but kyc was inactivate then again he told m/e to deposite 5000 rs in bank acc then again i deposited 5000rs but due to the sharing of card details and otp by me he took all m/y money from mobikwik acc bank acc without my permission and now a day he told me that if i wanna activate kyc in my mobikwik ac/c then again last i'll have to deposite 3000 rs more. But i understood that he cheats me then i started to follow him collecting information about him but i got nothing. Sir i have some audio recordings which shows that how he cheated me and some screenshots of my mobikwik account history and otp sharing zone which i used to share by mistake, i will provide you all these documents and recordings. So sir i hardly request you to please make refund my 18, 000 rs. From mobikwik agent and company also.
Thanks
Name - sourabh dhurve
Date of incident - 24th may 2018
Mob. No.- [protected]
E-mail; sourabhd503 @gmail.com

Hello team,
IAM srikanth kajuboju, amount debited from my credit card ICICI on 12 Jun 2018
20, 000RS by hacker regarding this I filed FIR 2908 NUM AT CYBERCRIME BANK FRAUDWING COMMISSIONARATE EGMORE CHENNAI
it is showing MOBIKWICK REF ID[protected] Amount 20, 000
Please investigate on this order take action against the person and REFUND MY AMOUNT

1) i canceled the gofer's order due to some personal reason on 29-july-2018, but when i reorder the same, i can not avail this offer to user super cash.

2) as per your terms and condition i can use my existing super cash, but in last few transaction i am not able to use the super cash not even 5%. (But mentioned in your faq)

3) it does not allow me to use the s super cash when i paid the electricity bills more than 3400/- indian rupees. (But mentioned in your faq)
3) it does not allow me to use the s super cash when i paid the dth bill (But mentioned in your faq)
4) it does not allow me to use the super cash when i paid the prepaid mobile (But mentioned in your faq)

) i am requesting to mobikwik, please do not cheat people, and refund me the money or convert all the super cash (Virtual money) into actual money.

Please find the attached images of terms ad conditions

Dear sir, i have transferred amount rs 1000 to wrong mobile number in my mobikwik wallet due to mistake.

So, please refund this amount.

Order no :- 571f59a61124c dated 27/07/2018

Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
So kindly help me for refunding my money.
Thank you...

I sahajahan sarkar, i paid the bsnl post paid bill on 23.07.18 but not showing into bsnl portal, repeated messages from bsnl care are comming to pay. Please treat this most urgent. Can i complain into phone number. Have any customer care number? I many search but failled.in future any bills can not be billed from mobikwik apps if not generate my bill to bsnl.
Screenshot attached herewith.

Dear sir, i have transferred amount rs 1000 to wrong mobile number in my mobikwik wallet due to mistake.

So, please refund this amount.

Order no :- 8b60eba41b62 dated 25/07/2018

Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
So kindly help me for refunding my money.
Thank you.

I am not able to user super cash both in mobikwik app and mobikwik website
1) it does not allow me to use the super cash say add money. Why?
2) it does not allow me to use the s super cash when i pay the electricity bills more than 3400/- indian rupees
3) it does not allow me to use the s super cash when i paid the dth bill
4) it does not allow me to use the super cash when i paid the prepaid mobile

5) today 24/july/2018, it shows i can use 100% super cars or 200 super case, but at the time of checkout it is not showing the super case deduction, infect the promo code is invalid in

6) i am requesting to mobikwik, please do not cheat people, and refund me the money or allow to convert super cash into actual money
My mobikwik wallet number is [protected]

I m old user of mobokwik bajaj finserv. My account is disabled from last 8 months. No customer care services working. I m trying again again. But no help. Please solve my problem related log in. I m facing difficulty to purchase online products. I m totally unknown from new offers from bajaj finserv. My number is [protected] and email is [protected]@gmail.com

Dear sir, i have transferred amount rs 10360in to mobikwik wallet number [protected] in place of mobikwik walllet number [protected] due to mistake.
So, please refund this amount into my mobikwik account number [protected].
Please help
Order no :- 571a47fa693d2

Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
So kindly help me for refunding my money.
Thank you.

I have requested a refund for a product bought in myntra. The payment was done through mobikwik wallet. Myntra confirms that refund is done to source account and mobikwik also intimated a mail saying refund initialted. Since then the money has not been put in wallet and everytime i send them a concerns through chat messages, they send me an automated reply saying the money is credited. I have sent snapshots as proof but their reply doesnt change.
They have the worst customer service and there is no way to get in touch with them.

I was trying to contact Mobikwik customer care today 20 july 2018 for a failed Electricity bill payment. In return I got a call from +91 [protected] and was asked a few questions like my mobile number and the transaction id to look into the issue. Further the person asked for OTP to reolve the issue. Once OTP was provided, I see a transaction of INR 3621.84 to a random Bank Account (Transaction Id [protected]) was done. I do not identify this transaction and would term it as a Fraud.

Kindly look in to it on an urgent basis and help to initiate refund of the same.

Thank in advance.

Pradeep Pandey
[protected]

Pls call me this is my mob no[protected] it's very urgent mere wallet SE kisi our ke account me paise transfer kiye Gaye Hain pls Meri help Karo 10000 ka fraud hua hai pls call me Maine customer care ka no samjh ke call milaya tha mere account me paise nhi ja rahe the usne bola ki sir hum proses Kar rahe Hain our Sara Paisa apne account me tarnsfer Kar liya pls kuchh help karo AP SE humble request hai mere pas uski detail hai pls uske account see paise wapas lo pls help me

1. Refund from the IRCTC not yet received to the Bank Account
2. Since it has been 7 days IRCTC has refunded my money but mobikwik not yet given me back the amount
3. Their Customer Support are no reachable
4. Please advise when i can receive my cash back to my bank account

Note: Ticket booked through the IRCTC mobile App via mobikwik payment Gateway.

My account is disabled and I had 15000 rs just added today. I have given my KYC as well in form of Aadhar number. They won't register my complaint as we have to be logged in to raise a ticket and when tried to log in it says account disabled. I am in UAE right now and the phone number of my account is Indian. Please help me as I am broke and this was my only cash that I had

My mobikwik id is [protected]@gmail.com. I bought an redimi note 5 phone from redimi website and it was advertised that customer would get 25% cashback if Mobikwik wallet is used to purchase the said product WITHIN 24 HOURS. I was supposed to get 25% cashback i.e. 2500 rupees in 24 hours. I did not get the cashback in the promised time and Mobikwik is not available for help. They do not have a proper customer service no available. Help option provided on Mobikwik app is not usefull either. Need to take serious action against them.

Please let me know the reference no. or ticket id for the refund of the failed transaction of rs 3810through makemytrip app on 20th june as i did not receive my money back till now. its really depressing.
please help. i have registered complain 2 times they always replied money will be credited and even asked in home branch they asked for reference no of refund please provide me the reference no.
thank you

It has done fraud with me. made the jio of rs.399 using coupon JIOCB75 and also done the KYC but haven't received the promised cash back about (rs.75) as mentioned in the adv. I had also sent written complaint about this issue through the company's app but no replY came.I even tried to call customer care nos. But none of the no. works. So please take some strong action against this company for fake adv and wasting time and money of people.