Mobikwik Complaints & Reviews

I have tried to pay my electricity bills using MobiKwik (worst ever decision). they accepted my payment using Debit card but failing to proceed the payment to Electricity Provider. Now full amount is with them and had to pay my bill using Paytm.

Also, their support is not working only web support and no one responding to the issue.

I want my full refund from their website as they have eaten my both time and money.

I'm unable to transfer money from my MobiKwik wallet to my bank account as it keeps telling me that the received OTP is invalid. Unable to contact customer care through +[protected]. I had opened Ticket # 8845197 on 2th August for this issue and they are busy closing the ticket without providing any solution. Need help in fixing this issue so that I can transfer money to my bank account.

Dear support team,
Today in the morning i have received a call from [protected] and that call received by my child. He is asked otp to my child after the call. I am unable to use my mobikwik wallet. And continuosly i am trying to recover my account loging mobile no: [protected] & registered email id: sudhir. [protected]@yahoo.com but not recovered till now. And that guys using my wallet.in my wallet held rs. 40000.
Kindly stop all payment and help me for recovering my account.

Regards:
Sudhir kumar laur
My login mobile no: [protected]
Registered e mail: sudhir. [protected]@yahoo.com
Calling no: [protected]

Sir mam mere by mistake last 1 digit acont no ka chnenge ho gaya
Mera mobiekwik [protected] no hai
Meine acount no [protected] pe transction karna tha mere se
[protected] par 10000 rs transfer ho gaye hai
Legal proccis kar mere walet no [protected] mobikwik par refers karne ki jo bhi legal prkriya kar age result bataiye

He asked for the debit card number and expiry date of my debit cards....
He told that my card was blocked by mistake from the bank and they want to correct it. So i gave him the expiry date and then suddenly 5000 deducted from my account by debit card
Othpg 801346 mobikwk mumbai.
Repeatedly he was asking for otp many times but i did not give and i blocked my card online
Right now i want my refund of rs.4999/-
Person contact number [protected] / [protected]

Last 1 week i am requesting moboikwik to reset my pin but they are not lisning me,
They writing me send passbook copy, why they need passbook, my mobile no is enough to do rest my pin, send me otp n done.

Paytm is best in this service area

Moboikwik has no customer care, n no no. To contact.

My no is [protected]

Please help me.

At the time of adding money in wallet they don't need any pin but at the time of transfer they want security pin.

After getting credit to Mobiwiki wallet balance Rs. 3107.00 from my debit card, I was unable to make transaction with any account, as I had requested by generating ticket no. # 8810194 to the mobiwiki team support. While telephonic discussion with the team member of your support they explained that the money will be back to my bank account but till the time I had not received the amount to my bank account.

I therefore request to do needful at earliest and kindly refund the amount to my bank account.

I recharge my mobile 2 time 429 rs but recharge not done and balance Deduct 2 time
Again I recharge with349 rs again balance deduct but recharge not done...
After that I raise complaint so many time but didn't reasponse from mobikwie team..and balance not refund...even I received a fake call from mobikwik cust care no [protected]...and they want to know about my debit card details..and abuse me...and now this no in my history details [protected] no is not mine...

Hi team, as per the mobikwik faq's i am not able to utilize my supercash properly. They say that i can use 5% of my supercash, but when i go to the payment section, it seems like i am able to use only 1% - 2%. This is not at all a good service and should be stopped in india for fooling customers.
Nowhere they have mentioned that the supercash will be the 5% of the total recharge amount what i am going to do and now they are not allowing...

Date of incident-24may2018, client no.[protected].
Sir myself sourabh dhurve and i am from hoshangabad (M. P.). Sir an e-wallet company named mobikwik has gobble my 18, 000 rs. Actually happen what sir in emergency i had to transfer 10, 000rs. Money from this e-wallet. So for this i add money from my bank account to mobikwik account. But due to the inactivate of kyc i was unable to transfer money. And then i got the no. Of mobikwik agent named rahul sharma[[protected]]. When i talked him and discussed my problem then he told, me to deposit 2000 amt.in bank acc, then i deposited 2000rs in bank acc but kyc was inactivate then again he told m/e to deposite 5000 rs in bank acc then again i deposited 5000rs but due to the sharing of card details and otp by me he took all m/y money from mobikwik acc bank acc without my permission and now a day he told me that if i wanna activate kyc in my mobikwik ac/c then again last i'll have to deposite 3000 rs more. But i understood that he cheats me then i started to follow him collecting information about him but i got nothing. Sir i have some audio recordings which shows that how he cheated me and some screenshots of my mobikwik account history and otp sharing zone which i used to share by mistake, i will provide you all these documents and recordings. So sir i hardly request you to please make refund my 18, 000 rs. From mobikwik agent and company also.
Thanks
Name - sourabh dhurve
Date of incident - 24th may 2018
Mob. No.- [protected]
E-mail; sourabhd503 @gmail.com

Hello team,
IAM srikanth kajuboju, amount debited from my credit card ICICI on 12 Jun 2018
20, 000RS by hacker regarding this I filed FIR 2908 NUM AT CYBERCRIME BANK FRAUDWING COMMISSIONARATE EGMORE CHENNAI
it is showing MOBIKWICK REF ID[protected] Amount 20, 000
Please investigate on this order take action against the person and REFUND MY AMOUNT

1) i canceled the gofer's order due to some personal reason on 29-july-2018, but when i reorder the same, i can not avail this offer to user super cash.

2) as per your terms and condition i can use my existing super cash, but in last few transaction i am not able to use the super cash not even 5%. (But mentioned in your faq)

3) it does not allow me to use the s super cash when i paid the electricity bills more than 3400/- indian rupees. (But mentioned in your faq)
3) it does not allow me to use the s super cash when i paid the dth bill (But mentioned in your faq)
4) it does not allow me to use the super cash when i paid the prepaid mobile (But mentioned in your faq)

) i am requesting to mobikwik, please do not cheat people, and refund me the money or convert all the super cash (Virtual money) into actual money.

Please find the attached images of terms ad conditions

Dear sir, i have transferred amount rs 1000 to wrong mobile number in my mobikwik wallet due to mistake.

So, please refund this amount.

Order no :- 571f59a61124c dated 27/07/2018

Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
So kindly help me for refunding my money.
Thank you...

I sahajahan sarkar, i paid the bsnl post paid bill on 23.07.18 but not showing into bsnl portal, repeated messages from bsnl care are comming to pay. Please treat this most urgent. Can i complain into phone number. Have any customer care number? I many search but failled.in future any bills can not be billed from mobikwik apps if not generate my bill to bsnl.
Screenshot attached herewith.

Dear sir, i have transferred amount rs 1000 to wrong mobile number in my mobikwik wallet due to mistake.

So, please refund this amount.

Order no :- 8b60eba41b62 dated 25/07/2018

Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
So kindly help me for refunding my money.
Thank you.

I am not able to user super cash both in mobikwik app and mobikwik website
1) it does not allow me to use the super cash say add money. Why?
2) it does not allow me to use the s super cash when i pay the electricity bills more than 3400/- indian rupees
3) it does not allow me to use the s super cash when i paid the dth bill
4) it does not allow me to use the super cash when i paid the prepaid mobile

5) today 24/july/2018, it shows i can use 100% super cars or 200 super case, but at the time of checkout it is not showing the super case deduction, infect the promo code is invalid in

6) i am requesting to mobikwik, please do not cheat people, and refund me the money or allow to convert super cash into actual money
My mobikwik wallet number is [protected]

I m old user of mobokwik bajaj finserv. My account is disabled from last 8 months. No customer care services working. I m trying again again. But no help. Please solve my problem related log in. I m facing difficulty to purchase online products. I m totally unknown from new offers from bajaj finserv. My number is [protected] and email is [protected]@gmail.com

Dear sir, i have transferred amount rs 10360in to mobikwik wallet number [protected] in place of mobikwik walllet number [protected] due to mistake.
So, please refund this amount into my mobikwik account number [protected].
Please help
Order no :- 571a47fa693d2

Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
So kindly help me for refunding my...

I have requested a refund for a product bought in myntra. The payment was done through mobikwik wallet. Myntra confirms that refund is done to source account and mobikwik also intimated a mail saying refund initialted. Since then the money has not been put in wallet and everytime i send them a concerns through chat messages, they send me an automated reply saying the money is credited. I have sent snapshots as proof but their reply doesnt change.
They have the worst customer service and there is no way to get in touch with them.

I was trying to contact Mobikwik customer care today 20 july 2018 for a failed Electricity bill payment. In return I got a call from +91 [protected] and was asked a few questions like my mobile number and the transaction id to look into the issue. Further the person asked for OTP to reolve the issue. Once OTP was provided, I see a transaction of INR 3621.84 to a random Bank Account (Transaction Id [protected]) was done. I do not identify this transaction and would term it as a Fraud.

Kindly look in to it on an urgent basis and help to initiate refund of the same.

Thank in advance.

Pradeep Pandey
[protected]