Mobikwik — amount debited but transaction get failed no refund received after 25 days

Hi,
I made a transaction on 16th september 2019 on uts app for renewing the monthly pass for my number and for my dad number however the transaction got failed and the amount was debited from my account and i have not received the refund till now. I have contacted uts and the nodal team and there is no response from mobikwik.
Uts told that they have already refunded the amount and contact mobikwik for the refund.

Hdf54386faf7c2146879a47f4579be36da3
Utr number:[protected]
Amount :- 1089.52
Paid to :- [protected]@hdfcbank

Transaction id:- hdf94a946d0e6f94d7ebda7ef9467cde119
Utr number:[protected]
Amount :- 587.05
Paid to :- [protected]@hdfcbank

Response from uts that they have refunded.

Uts_refund_id [protected] refund_status booking - refund success
Cpg_refund_id 21172247 bank_refund_id -
Refund_amount 1089.52 mtkt_refund_amount -
Refund_init_time [protected] refund_date [protected]
Refund_recon_time [protected]
Uts_refund_id [protected] refund_status booking - refund success
Cpg_refund_id 21172251 bank_refund_id -
Refund_amount 587.05 mtkt_refund_amount -
Refund_init_time [protected] refund_date [protected]
Refund_recon_time [protected]