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Mobikwik Complaints & Reviews

www.mobikwik.com

1

Updated: Feb 21, 2026

Complaints 7162

Resolved

862

Unresolved

6300

So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝

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Mobikwik reviews & complaints page 141

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Address: Mumbai City, Maharashtra, 400060

I got call from 2 numbers [protected] and [protected]. They said they are calling from sbi bank credit card branch. They had all my personal details: my date of birth, pan card details, card details, expiry month and my transaction billed amount details. They said they are extending my credit limit, and asked for otp that came on my mobile. they made a transaction of 56998 rupees using mobikwik website.

I raised a complaint with sbi[protected] and with mobikwik[protected]. But i am afraid i will not get back my money. Please help.

Rs.29, 999.00 was spent on your SBI Card ending with 1455 at WWW.MOBIKWIK.COMon 18/09/19. Know more on the App: https://sbicard.com/mobile-app

Rs.26, 999.00 was spent on your SBI Card ending with 1455 at WWW.MOBIKWIK.COMon 18/09/19. Know more on the App: https://sbicard.com/mobile-app

Mobikwik customer support has been notified about the posted complaint.

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R

Ratandeep Gupta

from Mumbai, Maharashtra

Sep 27, 2019

Dear sir date 24.08.2019 at 12:32 fraud of 49000 rupees my credit card hdfc [protected] by mobile phone number [protected] and wewside WWW.MOBIKWIK.COM please please help me kindly I request to you as soon as possible and I also logged FIR date 15.09.19

Ratandeep Gupta's reply, Sep 26, 2019

Date 24.08.2019 at 12 :32 fraud of 49000 rupees my credit card hdfc 5523650001250322 by mobile phone number 8292001973 and wewside WWW.MOBIKWIK.COM please please help me kindly I request to you as soon as possible thank you so much and date 15.09.19 A FIR logged

H

Harikrish28

from Mumbai, Maharashtra

Sep 27, 2019

I paid loan front emi rupees of.2549.98 on 24.09.2019.my registered mobile no.[protected] and my loan front id 1035069 amount is debited from my account. But not initiated on loan front app, their customer care person said the amount is pending in payment gateway...pls initiate loan amount pls respond unless I should pay penalty for that loan

A

Ajay9826

from Patharia, Madhya Pradesh

Sep 27, 2019

Refund
I was pay my light bill MK[protected] from mobikwik. Some how pay was not done but my amount is deducted. They aren't refunding

E

Ebrayam

from Mumbai, Maharashtra

Sep 27, 2019

I made payment on 24/09/19 for loan due .amount debited in my account but still pending .not updated in my loan account.make payment for my needs

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Address: Pune, Maharashtra

My user id is [protected] and when i’m logging in it has been disabled on 23 sept i had made and transactions of rs 5000 to transfer thé money to my bank account but it hasn’t received in my bank yet and my user id is also disabled i’m calling on your toll free but till half hour also it doesn’t gets transferred i want my money back in 24 hrs or will be complaining against mobikwik wallet again rbi ombusandan scheme and will file a case in consumer forum against fraud of money against mobikwik request u too solve the issues as soon as possible to avoid legal proceedings, my user id [protected]

Mobikwik customer support has been notified about the posted complaint.

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S

shankha arpana

from Mumbai, Maharashtra

Sep 25, 2019

Harsh I am facing the same problem.plz wat we can do tell me also.my email is [protected]@gmail.com

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Address: near to nagarpalika complex shop no 7 anjar kutch, Kutch, Gujarat, 370110

September 21 transfer to mobikwik wallet to my account money transfer my mistake in one wrong no mistake transfer that money wrong person i contact tha bank branch manager sir information in this clear that mobikwik side probblem only mobikwik wallet side i contact tha mobikwik not respond my probblem. My account no.[protected]. I sent wrong account no[protected] so clear me my problem pls help me what can i do

Mobikwik customer support has been notified about the posted complaint.

Sep 24, 2019

Updated by RK Tips September 21 transfer to mobikwik wallet to my account money transfer my mistake in one wrong no mistake transfer that money wrong person i contact tha bank branch manager sir information in this clear that mobikwik side probblem only mobikwik wallet side i contact tha mobikwik not respond my probblem. My account no.. I sent wrong account no so clear me my problem

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M

Mohit hi juneja

from Mumbai, Maharashtra

Sep 27, 2019

Cant recive gift card I purchase on24september 2019 at5:40pm amazon pay gift card rs 238 in which rs226 deducted from my bank account rest by using supercash but today 26sept.2019 reciver can't get gift card

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Address: Gangasandram, Krishnagiri, Tamil Nadu, 635117

September 16 transfer to mobikwik wallet to my sister account money transfer my mistake in one wrong no mistake transfer that money wrong person i contact tha bank branch manager sir information in this clear that mobikwik side probblem only mobikwik wallet side i contact tha mobikwik not respond my probblem. My sister account no.[protected]. I sent wrong account no[protected] so clear me my problem

Mobikwik customer support has been notified about the posted complaint.

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R

Rachna meena

from Delhi, Delhi

Sep 24, 2019

Sir mere credit card ka bill payment kiya but fail ho gya mere account se paise cut bhi gya
But 2 day bad wo transaction failed ho gya
But aaj 8 day bad bhi paise refund nhi huye

Transaction id MBK[protected]

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It’s been 15 working days since i got an email from fraud alerts regarding my refund amount of rs. 3, 999.00. I am trying to contact fraud alerts and risk department via email but not getting any replies from them. I have even tried several times to call customer care but even they are not picking up my calls. I wanted to know the status of my refund amount. When can i get it.
Please find attached screenshot for your reference.

Oct 4, 2019

Complaint marked as Resolved

It’s not yet been resolved. It was marked as resolved without my consent.

Mobikwik customer support has been notified about the posted complaint.

Sep 26, 2019

Updated by Mohit8gupta Not yet received any updates. They don’t even pick general calls when dialling to Customer Care

Sep 30, 2019

Updated by Mohit8gupta Still waiting for updates

Oct 03, 2019

Updated by Mohit8gupta Is this for real. I mean, I am seriously not getting any updates even after complaining here. Not even getting any updates from you as well. What’s the point of making this site?

Jun 23, 2022

Updated by Mohit8gupta It’s not resolved, they have closed it at their end

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B

Biltu Singha

from Kolkata, West Bengal

Sep 24, 2019

I was drawing rail ticket from namkhana to burdwan rs 225 through UTS, then I selet the payment options mobikwik for payment but the money is deducted but transaction failed and no money is refunded.my mobile no [protected]

J

jain46

from Mumbai, Maharashtra

Sep 24, 2019

Mere credit card se fraud ker paise transfer kiye gaye hi SBI Credit Card se 29500+29500=59000 RBL Credit Card se 49500+25500=75000 or AXIS Credit Card se 29500 total 163500 date 17.09.2019 so plz investigation kare or mere paise refund kare mera mobile no [protected] hai

M

monyprem

from Ernakulam, Kerala

Sep 24, 2019

I tried to recharge thro Mobikwik for an amount of 499/-. But unfortunately, I selected Airtel instead of BSNL. Kindly do the needful.Ref id - 592e0009ded67

M

Manojbs

from Hosakote, Karnataka

Sep 24, 2019

Dear sir I have a credit card so I have to transfer to that amount to my savings account so I have to transfer to this app mobiwiki app so I have do that but credit card amount deducted but that amount not u credited to my savings account and otherwise not credited to my mobiwiki wallet so kindly check it sir

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On 12aug 2019 and 13aug i tried to transfer money from mobikwik to bank account. Money from bank along with charges first deducted from the account in i want to transfer money and later on only money reverted in account butcharges were not refunded. Then i read that money couldn't be transferred. If money couldn't be transferred in account then refund the amount deducted as charges for transfer of money. Please help me to get back my hard earned money.

Mobikwik customer support has been notified about the posted complaint.

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V

Visheshwar Choudhary

from Mumbai, Maharashtra

Sep 24, 2019

Sir main transfer kr raha tha apna account me toh mera rupiya kt gya but mere account me nhi mila sir mujhe

S

Suman Chintu

from Bengaluru, Karnataka

Sep 24, 2019

On sept 21st 2019 i have transfer 35, 000 RS/- from my credit card account
order id:- 5930f2b0188e4
money got deducted from my credit account but it is not yet credited to my bank account

on 20sept 2019 i have transferred 12, 000RS/- they also got struck. please resolve this issue as soon as possible.

S

Saiganesh Photographys

from Delhi, Delhi

Sep 24, 2019

When i open mobikwik account which i login with my number [protected] it is showing that the user is disbled. I have 25000 rupees in mobikwik wallet, how to get the amount which has been blocked
Place open my account

P

P Rahul sharma

from Surat, Gujarat

Sep 24, 2019

Please stop my my transection which was held today with my credit card no is [protected] amonnt is 19999
Rahul Sharma
Please stop this transection
I am share image of this

P Rahul sharma's reply, Sep 18, 2019

And please send your customer care number so that we can talk with them and hindi

P Rahul sharma's reply, Sep 18, 2019

Please return this transaction which is done by today from my credit card as seen in attached image because this was done by fraud person

R

Rao Bhavik

from Mumbai, Maharashtra

Sep 24, 2019

M apna pin no bhul gya hu aur mujhe bhut problm ho rhi h mere kafi pase use fase hue h jo m use nhi kr skta mne vha apna aadar card pen card transactions vgera sub uploaded kar diya fir b aaj 15 din ho gye abhi tak mere pin unblock nhi hua plz plz plz hlp

C

csranadive

from Mumbai, Maharashtra

Sep 24, 2019

I cannot pay Credit Card Bill from last 5 Days. Yesterday I have Paid BSNL Land Line Bill. But I have tried to Pay ICICI & SBI Credit Card Bill. The Massage comes, Operator not available.
Please solve the issue immediately.
C S Ranadive
[protected]
[protected]@gmail.com

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Address: 560035

I got call from 2 numbers [protected] and [protected]. They said they are calling from sbi bank credit card branch. They had all my personal details: my date of birth, pan card details, personal and office address, card details, expiry month and my transaction billed amount details. They said they are extending my credit limit, and asked for otp that came on my mobile. I shared they otp, and they made a transaction of 39956 rupees using mobikwik website. They have also changed the password for my online account.

I raised a complaint with sbi[protected] and with mobikwik[protected]. But i am afraid i will not get back my money. Please help.

Mobikwik customer support has been notified about the posted complaint.

Sep 21, 2019

Updated by Pranjal20 Please help to cancel the transaction and revert the money back.

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F

FlexHofer

Sep 24, 2019

September 21, 2019
$9.65
See attached picture for account details.

P

Parvez Solanki

from Mumbai, Maharashtra

Sep 24, 2019

I tried calling and customer care creates ticket no but their is no solution for it anyways I have just received a loan from Mobikwik I won't pay still I get reply and solution for my concern

P

P Rahul sharma

from Surat, Gujarat

Sep 24, 2019

Please stop my transaction which held today because it was happened by fraud person.
Also share your customer care no so that we can talk with them in hindi.

D

drgagansandhu

from Mumbai, Maharashtra

Sep 24, 2019

My order id is OMK22d1b[protected]f. i have paid rs5639.69 for my PSPCL bill. the amount was debited from my account and Paid to merchant< rrn[protected]> was shown sucessfull on Mobikwik but the bill is still not paid. I have complained at help chat with ticket no. 12179571 on sep 10, 2019 but 6 days past there is no response.

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Address: 524003

On[protected] i received a call from a no. Saying that they are calling from rbl bank credit card service. And asked about credit card queries. I refuse to gave the details. They have furnished the following details. Card number, name, email. Due to that i have provided the otp. 50000 rupees swiped to their mobikwik account.
This transaction was not done by myself. So please raise this issue and resolve.
Thank you.

Mobikwik customer support has been notified about the posted complaint.

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A

Akhil M M Kannan

from Bengaluru, Karnataka

Sep 24, 2019

Return my cash

B

Basha Khan 7866

from Mandapeta, Andhra Pradesh

Sep 24, 2019

I paid yestaday and day before yestaday credit card bill 1 i paid 10100 and next day 13287
In my bank account money is cuted but not paid in the credit card i want my money back please its so urgent to pay money my bill time is overing today is the last date please give back my money please thinking you sir please understand my problem

P

pksinhabgp

from Bhubaneshwar, Odisha

Sep 24, 2019

I have not done any transaction from your site pleas you should return immediately this amount as soon as possible. i shall be highly oblige of this kind act.
Thanking you for the same.
Prakash Kumar Sinha
SBI SB A/c [protected]

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Address: Bangalore, Karnataka, 560016

I have transfer ₹10, 000/- to my mobikwik wallet for transferring to my bank account. When i'm trying to transfer money from "wallet to bank" have got the error "email id not found in the request". Whenever i'm not changing my email id from mobikwik account, using same mail id, but still got the error.

If you are not responding then i will put case against you on mobile court.

Mobikwik customer support has been notified about the posted complaint.

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C

Chandranna Dasari

Sep 21, 2019

Dear Mobikwik team,

Do we have any update on the below complaint? what is the further action and whom i can contact?

All customer care numbers are now working...

Regards,
Chandra

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Address: hyderabad, Hyderabad, Telangana, 500081

Dear sir/madam,
Yesterday I have paid zip pay bill amount of Rs:250.08 . Order id-mbk51658773 money is debit in my account and not deduct zip pay amount, bill is opned in my wallet app, There no responses from mobikwik team,
so I need to raise a complaint, I need a resolution as early possible,
today is my due date

my name medarametla vinod mobile [protected]
[protected]@gmail.Com

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Very intelligent fraud mobikwik
Payment take immediately but refund process not done. Customer care no not working. All people bank details share and take money. Then raise a tickets that is useless. Fraud fraud don't play with human. Mobikwik app cheater. Overall i am transfer amount not credit opponent party but my amount deducted immediately. This is already planned. Intha pollapuku pichai edukkalam

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Address: 44 palayam bazaar woraiyur, Paalam bazaar, Tiruchirappalli, Tamil Nadu, 620003

Helo sir my registered mobile number is [protected].. My loan front loan id is 919119 the payment is complete rs 6100.98. Payment is success but merchant cant get the payment i will pay another payment still now no refund please arrange refund please.. I adk loanfront customer care he says ask mobikwik zookpay payment failed so only i ask you... What can i do i attach the payment screenshot please help me refund my money.
My registered email id is [protected]@gmail.com
My registered mobile number is [protected]

Please help me i need urjunt medical emergency

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My mobikwik account is blocked. I trying to login it displays message as "user is disabled".
My money of rs.106- is pending in mobikwik wallet. Neither no one is responding on mobikwik helpline number nor i can lodge complaint to mobikwik due to account blocked by mobikwik.

Pls activate my account as soon as possible.

Mobikwik id - [protected]@gmail.com

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Address: Assam,guwahati, Noonmati

Rs 7500 stuck in my wallet i was transferring amount to my cousins bank account as he needed very urgently but i couldn't because of your non-conceptual policies. If withdrawing money from bank to wallet does not require kyc then why it require's for transferring from wallet to bank???. Rs 7500 is not a small amount it's someones half of the monthly salary so don't play with peoples emotions kindly do the needful.

7 hour crossed i mailed about it in [protected]@mobikwik.com but still their is no response from your end, if this is the you you treat you customers better to raise the issue in a social media if required

Nov 14, 2019

Complaint marked as Resolved

Resolved

Mobikwik customer support has been notified about the posted complaint.

Sep 19, 2019

Updated by Pankaj Prakash boro Just got an call from MOBIKWIK team instead of resolving my issue they have sent me an OTP & a guy called me asked me my OTP whereas in that same massage there was mentioned that do not share it to anyone. Mobikwik itself says that our executives will not ask for nay personal details like CVV & OTP's. Mobikwik team is thee any other way to solve my problem without sharing OPT's??? i just want my money back.

Sep 20, 2019

Updated by Pankaj Prakash boro raised Ticket id 12253413 & 12244736 but still not resolved it seem they don't bother anything.

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My mobikwik account is blocked. I trying to login it displays message as "user is disabled".
My money of rs.101.61/- is pending in mobikwik wallet. Neither no one is responding on mobikwik helpline number nor i can lodge complaint to mobikwik due to account blocked by mobikwik

Registered email id - rg. [protected]@gmail.com

Enable my mobikwik account

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Address: 57 sheron park halol, Panchmahal, Gujarat

Please stop my transaction which is done on today from my credit card number is [protected] this transaction done by a fraud person amount is 19999 please stop this transaction . Who has person will not able to collect the amount kindly resolve the same on urgent basis .l hope your positive reply .and share your customer care no so that we can able to talk with them.

Mobikwik customer support has been notified about the posted complaint.

Sep 18, 2019

Updated by P Rahul sharma What is complaint number

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Address: 57 sheron park halol, Panchmahal, Gujarat

Please stop my transaction which is happen today by my credit card no is no is [protected] amount is 19999 this is a fraud transaction .so I am request to please stop the same and let us know who is that person which work is done . please let me know this person name and address .
I am share some screen of my transaction details kindly see this and resolve the same on earliest.
Also send your customer care no so that we can talk with them and able to talk in hindi

Mobikwik customer support has been notified about the posted complaint.

Sep 18, 2019

Updated by P Rahul sharma Please resolve early

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Address: A11B Villefranch ECR Gangai nagar, 604303

I have paid Rs.1299/-throught citibank credit on 07/09/2019 to Maha Sale for apple iPhone8 by paytm. Got message from Paytm paid Rs.1299 to Maha saleat Sept 7 2019 15:53:09 using paytm balance. But Ididnot receive any messages regarding delevery of iPhone. So please do the needful either to receive the iPhone or to get back the paid amount of Rs.1299'

with regards
D V Shyamsundar

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I recharged my jio no - [protected] this morning. I didn't get my recharge done. Money is deducted from my card but the recharge is not yet successful. They have written that it is in process or else your transaction money will be returned. But nothing has been done till now. Please look into this issue and resolce it as soon as possible. Or else return my amount.

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S

sailakshmibalaji

from Bengaluru, Karnataka

Sep 19, 2019

I recharged my bsnl sim [protected] from hdfc debit card on[protected] for rs 99 from Hdfc net banking on mobikwik but recharge as not done and amount deducted by bank please refund the amount as soon as possible

Thank you

L

laxmareddy revoori

from Hyderabad, Telangana

Sep 19, 2019

The amount 4000 has been debited from my account that did not credited to credit card .ia m trying to open mobikwik app always it showing 'user id disabled '

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Hello i pay a loan emi rupess 1797 every month on mobikwik first time late due some emergency today i get call from your excutive he talk like very bad abused my family i go complain against this type person working this company also company given this type of training i any not pay emi you fined the penalty also take a legal action but mobikwik threatened me im going toh complaining...
He recovery boy number [protected]
He said me name is surendar

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M

Mayur Nirbhavane

from Mumbai, Maharashtra

Sep 19, 2019

I had add money from credit card but not show in wallat still my money not refund

My name -mayur sunil nirbhavane
Mobile-[protected]
Amount-15610.65

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