Mobikwik Complaints & Reviews

Mene 100 add kiye the jisme mujhe 10 rupay extra milne the jo mujhe nhi mile. My num is [protected] Promo cod tha LOHRI Trantion id Transaction Type Credit to Wallet Transaction ID 5292b8e05311f Transaction Date Wed Jan 13 05:09:59 IST 2016 Transaction Amount Rs. 100.0 Wallet Balance Rs. 188. Wallet Type Semi Closed Pleas help me

Mobikwik and Microsoft Lumia advertised an offer where in buyer of Lumia phone would be eligible for Rs3600/- cashback (Rs.300/- per month) using LUM300 code. As per the offer, buyer need to register on Mobikwik before 15 November 2015, and add Rs300/- to Mobikwik account using promocode "lum300"code to get a cashback of Rs.300/-. The link with offer detail is: https://www.microsoft.com/en-in/mobile/campaign-mobikwik-cashback/ Myself and my wife bought two Lumia phones during this offer period, in October 2015 and registered with Mobikwik for availing the Lumia (LUM300) offer. We both husband & wife availed the offer for first three months, October, November and December 2015. Both our Mobikwik wallets have our money (which we added to avail the offer) plus the cashback provided by Mobikwik as part of offer. The problem I noticed in Mid December while trying to make my electricity bill payment using Mobikwik wallet, I found my Mobikwik wallet has been blocked with a message saying “ account disabled due to suspicious activity. Contact [protected]@mobikwik for reactivation". I checked and found my wife's account is also blocked. I contacted Mobikwik and was told to provide photo id card, address proof and bank statement showing Mobikwik transactions . I duly provided Photo Id card, Voter id card and Bank statement. However, no response came from Mobikwik and our accounts (wallets) with our money remained blocked. After several attempt and several days I came to know from the Mobikwik Customer support on twitter, that both our accounts are blocked as same credit card has been used in both accounts. I was told that I have violated one condition of the offer which reads: "Offer can be redeemed only once per user, per month, per card and is applicable for the "Add Money" payment done during the offer period on MobiKwik App Only" I submitted that its an oversight on our part and out of sheer ignorance my wife has used my credit card on her Mobikwik wallet account. I contended that since the offer says its once per card, Mobikwik at first place should not have allowed the offer to be availed twice on the same card. However, I submitted that if Mobikwik wishes, it may revert back the cashback it has credited as part of offer, from one of the account as Cashbacks are not utilised by any o[censored]s. My contention is, since none o[censored]s (me and my wife) indulged in any illegal, fraudulent activity, nor violated any T&C of Mobikwik wallet, our wallets should not have been blocked. Mobikwik can at best deny/forfeit/revert the offer benefit (cashback) from any one of our accounts, for the month in which same card was used in both account. I have already provided documents supporting my identity and credentials, and willing to provide further proof that we husband and wife have bought two Lumia phones and categorically stating once again that neither we have done any illegal, fraudulent activity nor violated any T&C of Mobikwik wallet to be blocked out. It may please be kept in mind that both our wallets have our hard earned money. Therefore, I request you to kindly take up the issue with Mobikwik and help in unblocking our accounts.

I Booked the tickets on 18th Dec on BMS(Book My Show) with Mobikwik with Rs 423.52, but the ticket was not confirmed from BMS. After I raise the ticket and call to there worst customer service. It taking 20-25 min to answer the call by there officer. They told me that we will resolved the query within 4-5 days. After that I checked the status on 2 Jan that is resolved but still my payment was not refunded. Again I called to customer service with waiting 15-20 mins. After they escalate the issue and told me it will take 48 hrs. I told them what was the issue they told that the issue with merchant. On monday again I called for status but it was still pending. They escalate this issue only but not taking any action.
The worst worst customer service I ever seen. Don't use the Mobikwik.

Dear sir My Mobikwik A/c [protected]@gmail.com mobile [protected] Do not use this service or calling customer support they wont response at all we simply lost our mobile wallet and 27/12/2015 while loading money comes transaction failed bank balance also deducted but i dint get refund or updating mobikwik balance union bank settlement id Eubi[protected]zaakpay 27/12/2015 Mobikwik ticket id 4133468 Rs 5000

Sharing the full details with CC Remarks. After several time followup also there is no resolution. Kindly provide resolution ASAP. invalid coupon code showing while applying coupon "lum300" in addmoney. kindly help to resolve. # 4141264 Offers04 Jan, 20167:25PM invalid coupon code showing while applying coupon "lum300" in addmoney. kindly help to resolve. 04 Jan, 2016, 7:25PM Namaste! We understand that you are unable to redeem Promo Code LUM300. Apologies for the inconvenience. Please be informed that it was due to an up-gradation. Please log in to your account and try again. In case, you are still unable to redeem the coupon code then kindly add the minimum eligible amount into your wallet which is Rs. 300, so that we can manually update the cash back benefit for the same. The add money transaction should be from your windows APP using debit or credit card only. Thank you for being a valued MobiKwik customer. Regards MobiKwik Team 04 Jan, 2016, 7:44PM Hi, as per the given information, i have tried to redeem the coupon after re-login but unfortunately, getting the same error "invalid coupon code". so i have added the 300 using add cash option. Kindly update the cash back ASAP. 05 Jan, 2016, 2:04PM, Mr.Rajesh with email ID rajeshranjan.[protected]@outlook.com and mobile [protected]. customer added the amt of Rs 300 in his wallet so please add the amt of Rs 300 in his wallet against the LUM300 promo code...please see to it asap...transaction id[protected]. 06 Jan, 2016, 2:45PM

Ill ticket booking via ticketnew 2 times amount collected but, not confirmed my ticket pl refund my cash. mobikwik is worlds worst payment gateway

It is the second time when money is debited from bank but not credited into wallet on 9 th jan.I am addition rs 350 with promocode to get 700. The customer care number is always busy, they do not have an email to register complain. I have raised the ticket which is #4174496 Please help...

I paid the land-line bills of Mtnl on 25 dec 2015 with no.s 27025862, 27015993, 27024662. Since the last date of payment was 4 Jan 2016, I got slapped with a fine of Rs. 10 each (total of Rs. 30). The bill is still pending (you can view it even at your site or app). And after repeatedly contacting the customer care I haven't been provided with a solution yet. Now I urge you to escalate this to some senior executive who can handle this. My email id is gaurav.bhatia.[protected]@gmail.com

My wallet has be debited in name of the shop and the order was also placed but due to unavailibilty of the product the cancelled the order.Mobikwik did not refund the found and rather it says that payment was unsuccessful.Thet dont even respond o mails in time.

I bought LUMIA 540 in Nov'2015 and as per T&C registered a new account in Mobiqwik with mail - 'amitash.[protected]@outlook.com' . For the first 2 months i.e. Nov and Dec of 2015 I was able to redeem coupon LUM300 successfully and got cashback. But in Jan'2016 when I am trying to use LUM300, it is saying that 'invalid coupon code' . But as per norms I am supposed to get this offer upto Oct'2016. I lodged two ticket in Movikwik help( #4154674, #4184448) stating the problem, still issue has not been resolved.

I am recharge this [protected] through mobikwik wallet on 5th january 2016 recharge amount is rs 200. but my number is not recharge but my mobikwik wallet is deduction the amount of 200. i am already call for customer care, amount is refunded to 48 hrs to 72 hrs but my wallet not to the refund amount. email: [protected]@gmail.com no:[protected]

Hi this is Dr.Arunkumar using mobikwik for mobile bill payments and recharge etc. On 29/12 2015 my account was blocked and for the same I bhave emailed them so money time and also called customer service support for 3 to 4 times and everybody time they told me that the account would be activate within 72 hour but till time it was not activated and there was 1660 rupees was blocked I cannot use it for mobile recharging and bill payment and as I am a Doctor I don't have time to call them so frequently even I tied my best but at last I bhave to knock on your door please do needful as ealry as possible. I am giving details of the account below. Account name arvarun82 @gmail.com Mobile no. [protected] Thanks

i want to add money in my wallet after applying my promo - code which offer is received by me at the time of purchased my phone microsoft lumia 540. but it always showed me the coupan is invalied this month. but before this month i used the promo code which was provided me.Now this month it does not work..kindly resolve my problem as early as possible...

I was purchased Lumia 535, there is one year offered 300 cash back, But now m not able to redeem last month I have not redeem this benefit, earlier i have trying so many time to call customer care no but always long waiting no one resave call, always one replayed all executive are busy pls wait, Pls check and resolve on high priority. Regards Tarun [protected]

Pl refer to my complain no #4165628, still I am unable to pay my electricity bill. Is there any hope, as 11 Jan is the last date. Otherwise if not possible come out openly. I will go for other option.

I do have mobikwik wallet with [protected]@rediffmail.com I have seen un initiated transfer of 200 to [protected]@gmail.com on 7th Jan 2015. I have tried plenty of time to mobikwik but the don't revert to my complain . Nether this [protected]@gmail. com is known to me as well as he has declined to return the amount. Company till date has not reverted.

On 6th jan 2015 I added Rs 5000 to mobikwik wallet but now I urgent need that money and I am requesting for returning my money back to my bank account but after requesting again and again since last 4 days mobikwik is not taking any action even not replying me. So please say mobikwik to refund my money to my bank account.

I wanted to add 350 rupees along with a promocode worth 350 on 07/01/2015 to my MobiKwik wallet, the process was unsuccessful. Whereas the money was deducted from my bank account but it wasn't added in my wallet. The customer care number is always busy, they do not have an email to register complain. I have raised the tickets which are-#4162993 and #4168427.
Please help

I want to upgrade wallet to 450 and paid through debit card, It says transaction failed but money was debited from bank. Even there is no record of transaction history.

I have buy a lumia 535 and i got cash back offer of ₹3600 by applying promo code lum300 and on first month (Nov) i get 300 cash back but after that month i am not able to get my cash back and i call mobikwik customer many time My no. Is [protected]