Mobikwik Complaints & Reviews

Mobikwik an online shopping company did false promises to many of the consumers (I know personally) including me couple of month back. In this scheme they offered Microsoft Lumia phone via mobikwik and offered maximum 100% cash back (maximum 300 rupees) on any purchase through mobikwik for 12 month. I purchased a phone in this scheme on 8th/11/2015 and created an account on mobikwik. When I added 300 rupees in my account I got 100% cash back (300 rupees) on that month. However, I did not use that money and kept it in my mobikwik wallet. Unfortunately, mobikwik has disabled my account which has money and 11 month offer was remaining without any notification. It is almost 2 month since I am trying to contact them. I did not get any answer from the mobikwik till now.

Dwallet balance debited but not received by ugvcl
This my 6th complain

I have made payment of 1998 in favour o[censored]GVCL on 8th january but company has not RECIVED the same


After that I made many calls to customer support and made complaints on help

Ticket no is 4192401

My mobile no is [protected]
I'd is. Raj.[protected]@gmail.com


I am tired now

U r customer support told
Money will be credited within 7 days


That 7 days got overed on 15th January


Nothing is done

Very disappointed

In future I ll never use u r service s


My ticket nos. 4192401 and 4156091 mobikwik
third class customer support and help desk

kindly credit my money
Rajesh

I bought LUMIA 640 in Oct-Nov'2015 and as per T&C registered a new account in Mobiqwik with mail - '[protected]@hotmail.com' . For the first 2 months i.e. Nov and Dec of 2015 I was able to redeem coupon LUM300 successfully and got cashback. But in Jan'2016 when I am trying to use LUM300, it is saying that 'invalid coupon code' . But as per norms I am supposed to get this offer upto Nov'2016. I lodged Three ticket in Movikwik help( # 4206224, # 4218321, # 4256978) stating the problem, still issue has not been resolved.

Above both complain entered wrong Mobile Model No Actual Model No Is LUMIA 640.

Kindly conform to you already 2 times are use my mobile no recharge but recharge against another numb er recharge already one time refuse e but same time same problem already try customer but not pick up phone my no is [protected]

They announced on promo during Pongal that is add 500 get 25 extra offer Applicable only on debit card transfer, I used my debit card only and used the promo code PONGAL, but till now they didn't give me anything.
first ticket[protected]: I didn't get cashback, reply: you didn't use debit card - ticket closed.
second Reopened-ticket[protected]: I used my debit card only, reply: you will get the cashback in 24 to 48 hours - ticket got closed.
third reopend-ticket[protected]: I haven't got it yet; reply: you haven't used the promocode PONGAL -ticket got closed.

What kind of support system they have?.

Sir, i recharge a sum of Rs 100 in my bsnl m/ no [protected] on 20 Jan 2016 but amt not shown and today i again recharge in my reliance m/no [protected] Rs 10 but amt again not shown. So therefore i add balance in mobikwik wallet @ Rs 10 but again amt not shown and all amount debited in my ICICI bank account. Please refund or credit the above said amt in my mobikwik wallet.

On 24Dec I paid my BSES electricity bill of ₹1110 through Mobikwik but now I have received my bill with the past due of ₹1110. I have called their customer care continuously but no one has answered my call yet. I want the solution.

I booked movie ticket in bookmyshow website thorough mobikwik wallet on 25th Dec 2015. The amount is debited from my account but i did not get tickets confirmation. I raised a complaint in bookmyshow. They checked and told me that they have not received the amount hence ii is with mobikwik. I raised complaint # 4204135 still not resolved. Could not reach them over phone it always says busy. Its horrible experience with them.

I have paid Rs1766 for BESCOM Payment through Mobikwik app. Through Mobikwik reflecting as success but I continously received message from Bescom stating amount due.

Raised a ticket with Mobikwick support team after long struggle but no response till today.
Transaction ID : BILL[protected]
Mobikwik Support request number :4216971

Please help me on this

My mob no [protected]
My mobikwik wallet is blocked.
Please reactivat my wallet
My mail I'd is [protected]@gmail.com
A am not opened my mobikwik wallet.
My wallet had 970 rupees .
My wallet blocked one month ago.
I want to get work my wallet.
So please request you unlock my mobikwik wallet.
My mobile no is [protected].
I attachment mobikwik problem images.

My mobile no [protected]-name Mr.MASILAMANI
on 15.01.2016 from my mobile MOBIKWIK app I requested for recharge for vodafone wifes mobile no [protected] rs.201/.selecting a plan exhibited in the app (A plan as shown by the inbuilt plan of the app). to my shock the recharge talk time was only Rs. 1.66 /Immediately I registered the complaint thru the app itself but so far no response .pl look into the issue sir.

I am registered with Mobikwik with e-mail: [protected]@gmail.com They are asking to fund a wallet and then issuing promo code and coupon codes to get the cash back. I have not been able to use such coupon codes online. I am not able to use the couponcode MANQ2KQBN4. It says you have already redeemed on this ID This is a ponzi scheme. It first attracts users to fund the wallet and issues unusable coupon code. The money remains in the wallet with MobiKwik. My wife also has account with Mobikwik Wallet. She is also not able to redeem the coupon. Earlier queries are also unresolved. Issues raised with them are not resolved in timely manner. there can be only two issues active at any time. This restricts me filing any more issues with them. This is exactly one of the reason I have to write you.

I m not being able to redeem my HP promo code. i have filed complaint on their website so many times but no solid response and solution has been given by the company. its been a quite while since i got this code but i have not given any solution regarding this.also their customer care number is always busy.please help me with this ASAP. Thank you.

On 27th Nov, two payments of Rs 1483 was made for outstanding payments of MTNL bill no [protected], out of which only one is reflected in their account. On calling up at your customer care nos, the calls are never answered. Pl credit my a/c with Rs 1483 payment urgently or else I will lodge a complaint with consumer court, Pl send intimation at my email id [protected]@gmail.com by tomorrow.

Mene 100 add kiye the jisme mujhe 10 rupay extra milne the jo mujhe nhi mile. My num is [protected] Promo cod tha LOHRI Trantion id Transaction Type Credit to Wallet Transaction ID 5292b8e05311f Transaction Date Wed Jan 13 05:09:59 IST 2016 Transaction Amount Rs. 100.0 Wallet Balance Rs. 188. Wallet Type Semi Closed Pleas help me

Mobikwik and Microsoft Lumia advertised an offer where in buyer of Lumia phone would be eligible for Rs3600/- cashback (Rs.300/- per month) using LUM300 code. As per the offer, buyer need to register on Mobikwik before 15 November 2015, and add Rs300/- to Mobikwik account using promocode "lum300"code to get a cashback of Rs.300/-. The link with offer detail is: https://www.microsoft.com/en-in/mobile/campaign-mobikwik-cashback/ Myself and my wife bought two Lumia phones during this offer period, in October 2015 and registered with Mobikwik for availing the Lumia (LUM300) offer. We both husband & wife availed the offer for first three months, October, November and December 2015. Both our Mobikwik wallets have our money (which we added to avail the offer) plus the cashback provided by Mobikwik as part of offer. The problem I noticed in Mid December while trying to make my electricity bill payment using Mobikwik wallet, I found my Mobikwik wallet has been blocked with a message saying “ account disabled due to suspicious activity. Contact [protected]@mobikwik for reactivation". I checked and found my wife's account is also blocked. I contacted Mobikwik and was told to provide photo id card, address proof and bank statement showing Mobikwik transactions . I duly provided Photo Id card, Voter id card and Bank statement. However, no response came from Mobikwik and our accounts (wallets) with our money remained blocked. After several attempt and several days I came to know from the Mobikwik Customer support on twitter, that both our accounts are blocked as same credit card has been used in both accounts. I was told that I have violated one condition of the offer which reads: "Offer can be redeemed only once per user, per month, per card and is applicable for the "Add Money" payment done during the offer period on MobiKwik App Only" I submitted that its an oversight on our part and out of sheer ignorance my wife has used my credit card on her Mobikwik wallet account. I contended that since the offer says its once per card, Mobikwik at first place should not have allowed the offer to be availed twice on the same card. However, I submitted that if Mobikwik wishes, it may revert back the cashback it has credited as part of offer, from one of the account as Cashbacks are not utilised by any o[censored]s. My contention is, since none o[censored]s (me and my wife) indulged in any illegal, fraudulent activity, nor violated any T&C of Mobikwik wallet, our wallets should not have been blocked. Mobikwik can at best deny/forfeit/revert the offer benefit (cashback) from any one of our accounts, for the month in which same card was used in both account. I have already provided documents supporting my identity and credentials, and willing to provide further proof that we husband and wife have bought two Lumia phones and categorically stating once again that neither we have done any illegal, fraudulent activity nor violated any T&C of Mobikwik wallet to be blocked out. It may please be kept in mind that both our wallets have our hard earned money. Therefore, I request you to kindly take up the issue with Mobikwik and help in unblocking our accounts.

I Booked the tickets on 18th Dec on BMS(Book My Show) with Mobikwik with Rs 423.52, but the ticket was not confirmed from BMS. After I raise the ticket and call to there worst customer service. It taking 20-25 min to answer the call by there officer. They told me that we will resolved the query within 4-5 days. After that I checked the status on 2 Jan that is resolved but still my payment was not refunded. Again I called to customer service with waiting 15-20 mins. After they escalate the issue and told me it will take 48 hrs. I told them what was the issue they told that the issue with merchant. On monday again I called for status but it was still pending. They escalate this issue only but not taking any action.
The worst worst customer service I ever seen. Don't use the Mobikwik.

Dear sir My Mobikwik A/c [protected]@gmail.com mobile [protected] Do not use this service or calling customer support they wont response at all we simply lost our mobile wallet and 27/12/2015 while loading money comes transaction failed bank balance also deducted but i dint get refund or updating mobikwik balance union bank settlement id Eubi[protected]zaakpay 27/12/2015 Mobikwik ticket id 4133468 Rs 5000

Sharing the full details with CC Remarks. After several time followup also there is no resolution. Kindly provide resolution ASAP. invalid coupon code showing while applying coupon "lum300" in addmoney. kindly help to resolve. # 4141264 Offers04 Jan, 20167:25PM invalid coupon code showing while applying coupon "lum300" in addmoney. kindly help to resolve. 04 Jan, 2016, 7:25PM Namaste! We understand that you are unable to redeem Promo Code LUM300. Apologies for the inconvenience. Please be informed that it was due to an up-gradation. Please log in to your account and try again. In case, you are still unable to redeem the coupon code then kindly add the minimum eligible amount into your wallet which is Rs. 300, so that we can manually update the cash back benefit for the same. The add money transaction should be from your windows APP using debit or credit card only. Thank you for being a valued MobiKwik customer. Regards MobiKwik Team 04 Jan, 2016, 7:44PM Hi, as per the given information, i have tried to redeem the coupon after re-login but unfortunately, getting the same error "invalid coupon code". so i have added the 300 using add cash option. Kindly update the cash back ASAP. 05 Jan, 2016, 2:04PM, Mr.Rajesh with email ID rajeshranjan.[protected]@outlook.com and mobile [protected]. customer added the amt of Rs 300 in his wallet so please add the amt of Rs 300 in his wallet against the LUM300 promo code...please see to it asap...transaction id[protected]. 06 Jan, 2016, 2:45PM

Ill ticket booking via ticketnew 2 times amount collected but, not confirmed my ticket pl refund my cash. mobikwik is worlds worst payment gateway