Mobikwik Complaints & Reviews

Hi Sir I have Recharge of 30 from my andrabank account on 4th Sept but not credited and today I have mare 100 rupees to my [protected] but not added to my wallet but money deducted from my account. I tried to post Complaints on app but it is not accepting. Please check once

Hi I am puneet from panchkula and my contact no is [protected] I have ordered a pizza from dominos and I made my payment through mobikwik Order ID EMBK[protected] They have detected rs 460 from my icici bank and I didn't get my pizza Mobikwik is saying dominos has taken money from their they are harassing me I have ordered 1 samsung s3 cover from paytm and they have given wrong cover after that they have taken their cover but didn't give my money These e commerce companies are looting us and nobody is raising voice I have seen many complaints on Facebook for paytm and mobikwik Kindly raise this complaint on your chennal

I am using LUMIA 640xl . MOBIKWIK given an offer of adding 300 and cashback of 300 for the period of 12 months. i used it in first month. from next month i am getting an error while redeming. i asked customer care . they said, i created account in ANDROID platform. SO i created new account in mobikik in windows with my second number. but PROMO CODE is not able to redeem . i asked CC, only one acount for device they said..THEY NEVER MENTIONED THIS IN TERMS AND CONDITION, So i used my old account in my new device.

Today on 30. 09. 2015 at around 22:10hrs i tried to top up my mobikwik account by adding rs 500 / - through online banking. This amount of mine was withdrawn / debited from my bank account but the same not credited in my wallet of mobikwik. My mobile no - [protected]. Payment reference no - ccac|1efn3061g0atqgza1

I have bought lumia 535 mobile. but am not able to use the promo of 300 cashback for 12 months. I created user for first time and trying to add money of 300 giving all credit card details and when i apply LUM300 coupon its saying This coupon is valid only for new users error message

Hi I am unable to recharge any no. In Mumbai circle of any amount mentioned in mobiwik app. When I try to recharge i get error "unauthorized access to API". I tried from web also but from there I always get this error "Invalid ID/Password combination". I have raised tickets many time and also emailed screenshots to [protected]@mobikwik.com but no resolution from past 2 months. Please do the needful asap as i need to use my wallet balance.

I Subhra Saraf of Sambalpur Odisha mobile no. [protected].An amount of Rs. 9990.00 was deducted by my SBI a/c no. [protected] on 04.07.15 to recharge vide Mobikwik Txn ID[protected] IP address 106.212.88.45 by email id [protected]@gmail.com. registered mobile no. [protected].

I did not like mobiwik attitude for crediting 100/- rs less on ebay refund, if you really want to correct, please refund 1899/- in my waller to.My hdfc account without charging anything for the transactiion, i am a local person who can go to police anf fight to get my refund...And i will.Never use mobikwik wallet after getting 1899 settled.

Dear Sir, i have recharge my phone (Net Pack) today @ appox 12.00 PM, my mobile no is [protected]. still my phone has no any recharge. you are requested to please recharge it asap or return my amount back by 2.00 pm. Thanks & Regards! shilpi

Dear Sir/Madam, I have already created one case (previously in my account you will get the details) regarding reactivation of my mobikwik wallet . But still that issue is not resolved .As per the last complaint i got a mail from mobikwik to submit the documents to reactivation of wallet account. I have submitted all the document but still not getting any respond . I also attached the proof documents. Kindly look into this matter. Thanks, Snehasish

TICKET #3562966Awaiting Your Reply Hi Team, I have done payment using Mobikwik for below movie that I have watched yesterday. Hi Customer, Booking ID: MXBO-00459C-014873. Seats: Premium-K-17, K-18, K-15, K-16, 4 seat(s) for Gujjubhai The Great on Sun, 20 Sep, 2015 7:00pm at Maxus Cinemas: Borivali (W) (Screen 2). Please carry your CC/DC card which was used for booking tickets. I am waiting for my 15% cash back as promised on book my show app. Please do the needful. Thanks, Prakash [protected]:37:34.0 Namaste Prakash, We understand that your concern regarding Cashback on BookMyShow Transaction. We apologize for the inconvenience. We would like to inform you that you can not get Cashback on BookMyShow Transaction because as per new term and conditions, BookMyShow Cashback Process has been Changed. Please apply the promo code 'BMS15' while making the transaction in order to avail the cashback. Kindly check the Terms and Conditions to evaluate your eligibility for the offer. 1.Use code BMS15 to avail 15% MobiKwik cashback. 2.Maximum MobiKwik cashback is Rs. 50 3.Cashback offer valid only on Fridays 4.Offer valid once per user per month Thank you for being a valued MobiKwik customer. Regards MobiKwik Team [protected]:15:01.0 Hello, I think this is not fair, why dont we have this things displayed on BookMyShow. I specifically downloaded this application just to avail 15% discount, since i could see the icon showing 15% discount on BMS while doing the payment. I was happy after doing the payment and waiting for the money to come on the back of my mind. This is kind of betrayal to the customer, showing something else and giving something. I still feel, I should get 15% discount as this was promised and shown on the BMS application while doing the payment. Request you to do the needful. Thanks, Prakash +[protected] [protected]:52:46.0 Namaste! We understand that you have not received the cashback for the BookmyShow transaction. Apologies for the inconvenience. We would like to update you that currently we are giving cashback on Bookmyshow only by applying the promo code 'BMS15' while making the transaction in order to avail the cashback from 5th September, 2015. If you have not entered the code while making transaction then you will not be eligible for the cashback. P.S:Cashback offer valid only on Fridays. Please check the below shared link and read Terms and Conditions carefully, to make sure you are eligible for the offer. https://www.mobikwik.com/offerdetails?OfferID=bookmyshow5wo-Y1ORMYY3TO Thank you for being a valued MobiKwik customer. Regards MobiKwik Team [protected]:25:01.0 Hello Team, Thank you for your update but no thanks. This is like, i got to restaurant looking at the poster that mobikwik is going to pay me discount for my food and after the payment i come to know the term and condition has changed with Vendor, which is updated on their website. The change of T&C is no where written on the poster or not informed to customer. Similarly, I have not dreamt that your T&C has been changed with BookMyShow, neither the BMS app prompted me to read the Terms & Condition on MobiKwik while doing the payment - your Icon just says 15% Cash back with MobiKwik - no information of change in T&C. I cannot go an read every time your T&C before booking any deal or opportunity, neither you guys have informed about the change in T&C. It is when i raise a concern about my money that time you people are sending me this message of change in condition. This is not fair and I am sure many people would not fight for 150 or 200 bugs, since they dont have time, but its not about money. Its about what you were promised is delivered to you or not. I don't know how to escalate this issue within MobiKwik team, but will look out for other avenues for sure. I hope this is not the way you value your customer. I request you to do the needful at the earliest. -Prakash +[protected] [protected]:30:02.0

Mobikwik is not responsible for any kind of cashback. Customers have to make themselve assur that they are eligible for cashback. This is not the responsiblity of mobikwik. It seems as if customer is the service provider instead of mobikwik. It is the customer responsibility to look whether customer is goona get rs. 50 tip from mobikwik or not by going through its term n conditions...Sucks...

By mobikwik: ps: please read terms and conditions carefully, to make sure you are eligible for the offer.

I wanna talk to your higher authority because I lost 8500rs on 18th September I'll recharge but it recharge failed some error in website so I'm complaint on through your mobikiwi website some person calling me we are from called mobikiwi plz tell ur bank details we help you to recharge I'll tell because mobikiwi person afterward i know he was fraud so I loss money plz refund

Order ID DMBK[protected]. Placed an order from Myntra using my wallet amount 1118rps.Mobikwik said its successful at their end but not with the merchant as said by the merchant. When I asked for a refund to Merchant they said they didn't get the money so it cant be refunded. I asked Mobikwik team to refund me, they simply denied by saying its successful from their end. Actually where did my money go Mobikwik? it got vanished ? Or u r just saying that its debited to Myntra ? Where do I go now for my money since I used u as my payment gateway ..u shud answer me where u debited the money other than to Myntra.

LOOK AT THE MOBIKWIK REPLY
Namaste!

We understand that you have not received the cashback on Book My Show.

We would like to inform you that as per terms and conditions Cash Back will be valid for 1 transactions and you have already received your cashback for a previous transaction. Hence, no further cashbacks are valid for this.

MobiKwik Team

My account: [protected]@gmail.com On 23rd August, 2015 477 rupees was deducted from my Mobikwik wallet. Someone booked ticket on bookmyshow ahmedabad named paresh verma. I didn't do this, nor my computer is insecured enough for data theft. In fact I have never been to Ahmedabad. On transaction history, when i click on show invoice, a blank page appears. Other transactions do show it. This shows the data/account details on mobikwik-wallet is insecure and puts customers money at risk. I firmly believe it is the work of one of Mobikwik's employee. (Just like employees in credit-card fraud prevention companies themselves indulge in frauds). People I have met are not generally skilled enough to intrude and if they can do, they won't work so hard for 500 rupees. I raised a ticket. They closed the ticket without asking me and following was the reply (quite unrelated): "Namaste! We understand that your concern regarding BookMyShow Transaction. We would like to inform you that the status of your Merchant transaction is successful at our end. Please contact your Merchant to confirm your Transaction Status. Please note: Cashbacks are only given for successful transactions and not against Cancelled transactions. In case of Partial refund or cancellations the cashback is credited on pro-rata basis. Thank you for being a valued MobiKwik customer. Best Wishes! Team MobiKwik [protected]:47:37.0"

Please mobikwik account re - activities Jesalji Vahjiji gohil At post terwada Ta kankrej District banaskantha Pin 385320 Account no [protected] Cif no [protected] Ifsc SBIN000263 STATE BANK OF INDIA BHABHAR [protected]@gmail.com [protected] [protected]

I have download the mobikwik app and transfer rs 5000 from my bank account but when i was making payment at big bazar on 14 aug my account was showing blocked..i have provided the bank transaction details and id proof as required by mobikwik by ticket number 3350646..but still there is not any satisfactory answer from their customer care..i was using the mobikwik wallet first time but my experience is very bad.

I install it 2 days back and login with my mobile no [protected] and recharge through my credit card rs 4000.Then I transfer 2000 to my other mobikwik account .To my surprise my account was blocked and 2000 deduct .And in my other account I only received a mobile msg that 2000 is received.when I check this account no balance was credited.

This is regarding Jabong order no. [protected] dated 04 Sep 15, I hv placed a order through jabong through above quoted ref no. During d time of payment o hv selected Mobikwik wallet for payment, i hv insufficient balance in the wallet thats y i decided to add the money to my wallet. I added Rs. 4800/- through SBI net banking ref no. CCACI1VYT659IG0AQBOAM4. During the transaction order got cancelled unfortunately. I got a message that transaction is being cancelled nd refund process of your money has been started nd ur money will be refunded with in 3 working days but still i dint get d money. I request u to look after my issue nd get my money refunded to my bank account. My mob no. Is [protected], [protected]. Let me know about d status on my mobile no Given above nd resolve the issue.