Mobikwik Complaints & Reviews

This is regarding Jabong order no. [protected] dated 04 Sep 15, I hv placed a order through jabong through above quoted ref no. During d time of payment o hv selected Mobikwik wallet for payment, i hv insufficient balance in the wallet thats y i decided to add the money to my wallet. I added Rs. 4800/- through SBI net banking ref no. CCACI1VYT659IG0AQBOAM4. During the transaction order got cancelled unfortunately. I got a message that transaction is being cancelled nd refund process of your money has been started nd ur money will be refunded with in 3 working days but still i dint get d money. I request u to look after my issue nd get my money refunded to my bank account. My mob no. Is [protected], [protected]. Let me know about d status on my mobile no Given above nd resolve the issue.

This is in regards to my complaints to mobikwik regarding failed payment money back which has not been reverted to my account. for this i complained via their support ticket system. I was trying to book tickets on bookmyshow via mobikwik platform. transaction got failed but amount got deducted from my account for which i am asking for refund. however after that unsuccessful transaction, i tried again and got succesful, now whenever i am asking them about failed transaction money back status they are replying only about successful transaction and saying that payment was successful. i complained three times and called-34 time as also but they are not able to understand and no refunds has been initiated from them. Transaction id[protected] Amount- 1596.8 Date- 21Aug2015 also i am sending you their ticket numbers for reference. TICKET #3376610 TICKET #3428821 TICKET #3441986 For your ease o[censored]nderstanding I am sending you bank statement along with this which is clearly showing money deducted for mobikwik payment. Mukul Singh

To, The manger, MOBIKWIK Subject:- Request to stop payment to MEDR/ MOBIKWIK/752796 Sir, I kindly inform you that on dated 9-9-2015 Complainant shadat khan ataulla khan age 51 years Res.warud ward no 21 islam nagar dist.amravati state Maharashtra logged report at police station warud dist.amravati state Maharashatra wide cr no 280/2015 sec.420 indian penal code. Complainant inform his report that on dated 9-9-2015 cell no [protected] called his cell no [protected] and asked for ATM detail .celler give identity as bank manger. Complainant give details of debit card of his account no [protected] bank of india branch warud dist.amravati state Maharashatra.thanafter accused transfer amount 7, 5000/- to MEDR/ MOBIKWIK/752796 Therfor I requested you to stop payment to MEDR/ MOBIKWIK/752796 and refund the said amount account no [protected] bank of india branch warud dist.amravati state Maharashatra.kindly do needful Thanking you Police inspector Police station warud Amravati rural

I'm regular user of mobikwik from last 2 yrs. Suddenly my account of mobikwik was not working since June 2015 and was showing logout from my mobile app. Its not accepted my login details and i'm not able to login it again. I did effort for reset it but unable to do. Please do activate my account again. I have been continuously efforts since June and sent several mails to its customer support. Generated tickets too #2857744 @18 June 2015. Still didn't get any reply from customer support. I had talked with customer care @ [protected] which told me that i have to sent my Documents for verification and after that it will be effective within 3 to 5 working days. I have sent my all documents as required from them on call. But still they didn't do any thing. I had 452 INR in this wallet. What should i do now? I want my balance back anyhow. Please suggest me.. My Linked Mob No. Mob No. [protected] Mail Id- varkha.[protected]@gmail.com

Fashion And You - Online Shopping By FashionAndYou User Patel.deep85 on Sep 7, 2015 I tried to purchase on Fashionandyou.com and money has been deducted but order not placed. even tried to contact fashionandyou.com, they said Payment has done to Mobikwik. Transaction Date: 03 rd Aug 2015 Amount: Rs 237.20 I need my money back I raised the request but never received any money back.. the site is cheater and no one is there to stop them...My ticket is #3487932.

I am not able to raise a ticket on help page. my concerns is I did one transaction of Rs 149 on 31 July and it failed so I did another transaction and it was successfully. I did these transaction from my ICICI credit card. But it is showing two transaction on my credit card statement so please check and refund my Rs 149. My email id is [protected]@gmail.com

Dear sir i was paid Rs.1887.77 rupees to justdealshopping.com through my mobikwik account. now it is showing that the business is closed. i am not received any refund from mobikwik regarding this order. Mobikwik is working as a agent for fraud teams. they are allowing fraud companies to cheat customers by way of giving payment gateways without enquiring about the company's quality of genuineness i was paid only because of the payment gateway is from MOBIKWIK.COM, otherwise i never make this payment. so i need cash back of Rs. 1887.77 MY MOBIKWIK USER ID IS : [protected]@gmail.com payment was made on 11th august 2015 thank you...

Yesterday 3/9/15 @ 11:00 pm, i received a sms regarding wallet debit for a recharge to Spice Digital for Rs. 1344/-, whcih i had not done, i checked my wallet balance it was 1344/- exact before and now the whole amount was gone, later i even received a cashback for that transaction for Rs 50/-. I live in chhattisgarh and there is no service of spice telecom, I immediately created a ticket 3474064 for my complain, please can somebody help to recover my balance.

I tried to purchase on Fashionandyou.com and money has been deducted but order not placed. even tried to contact fashionandyou.com, they said Payment not done from Mobikwik. Transaction Date: 21st July 8:54 pm Amount: Rs 69.20 I need my money back I raised the request but never received any money back.. the site is cheater and no one is there to stop them. Ticket #3079963

I tried to purchase on Fashionandyou.com and money has been deducted but order not placed. even tried to contact fashionandyou.com, they said Payment not done from Mobikwik. Transaction Date: 21st July 8:54 pm Amount: Rs 69.20 I need my money back
I made the complain but after chasing them nothing came out... Very disappointed.
Ticket #3079963

On 30.08.15 I had made one transaction at about 1430 hrs of Rs 992.08 through Mobikwik account to make payment to Pizzahut for the order booked online. The payment was deducted from my Mobikwik account, an order id is generated but when I contacted Pizzahut they told that have not received any order. When I contacted Mobikwik they replied that they are only payment gateway and they are sent the money to Pizzahut and I must take up the matter with vendor. When I told them that how can I take up with them when they are not able to identify the transaction number that Mobikwik has given, then replied that they can not do anything. After that they closed my complaint ticket. When I raised the complaint on this site then they again contacted me and confirmed that I will get the payment in 24 hours. On this I closed the complaint here. But once I closed the complaint on this site they changed their stand and informed me that it is for vendor to refund the money so that they can give it back to me. But they have still not confirmed to my query that if Pizza Hut is not able to recognise the payment id that they have given, then how come they expect them to pay back the money. Since then, on this pretext they have closed my complaint on their site 3 times giving the same reply despite my request not to close the complaint till the site the problem is not resolved. It seems that instead of solving the problem they are more concerned about closing complaints. It seems that Mobikwik is not a safe place for a customer as they seems to be unable to do anything if a transaction goes wrong. I can not understand how 7-10 days will be taken to get back a refund on electronically misplaced transaction. It normally happen in max 24-48 hours. Something about Mobikwik is not right. For this reason I have consumed all the balance funds in the account and do not intend to use it again so as not to be duped again. As a customer I am a looser, as the agency who has taken payment from me and sent to Pizzahut has given me details that are not traceable in the system of Pizzahut. If possible I want you to take up the matter with them. Regards A Jain

Hi Team, I've booked 2 tickets on 2-9-15 from Bangalore-Hyderabad-Bangalore. But only one ticket is booked& amount is deducted for two tickets. When I filed a complaint they said that it is being sent to mail. But I've not received any mail regarding these. Here is the proof for that. Link: https://www.mobikwik.com/history-invoice.do?txid=[protected]&mode=credit

I am Bishnu prasad Panigrahi from Odisha and my cell [protected]. I have a big trouble with Mobikwik. In my account I have Rs 456 on 31/08/2015 and suddenly when I check my wallet balance on 1/09/2015 it was zero balance. Then I check my transaction details it shows money was transferred to " [protected]@gmail.com" which was I didn't know. Some body hack my a/c and transfer my money to his a/c. And also change my primary mobile to his number and his number is [protected]. How is it Possible with out OTP can transfer money. Then I have complaint against to cancel this transaction to Mobikwik care but they replay me to didn't cancel it. Mobikwik is cheater company . I have also called mobikwiki customer care so my times but not connected to care only hold the line and my mobile balance deduced nearly Rs 40. This is cheating company.

Sir, today I tried to recharge or top up through your site, , but the amt of rs 55/- has been debited from my a/c. has been toped up or recharged in my mob.[protected]. pls do the needful at your end at your earliest.. I already compaint submit on your site... hall ticket no. 3455619.

I ([protected]@yahoo.com) have recharged my Videocon D2h 3 days back on 29/08/2015, Mobiwik deducted the amount of 241.00 but recharge has not yet done, then I register complaint thrice (Ticket # 3437621, 3431682) but still no follow up, Now I recharged it from the D2H website after waiting for 72 hours and want my money back, Please look into the matter and do the needful

I am holding Rs. 7000 on mobikwik wallet but I am not be able to use it as I can't access my mobikwik account. I registered complaints twice with mobikwik reference no. 3443046 & 3446853 but issue still not resolved. I am in need and I am not able to use my own money. Request you all to please help me on this.

sir on 31aug 2015 I tried to recharge or top up through your sight, , but the amt of rs 150/ has been debited from my a/c. Amt of rs 150/ has been toped up or recharged in my mob.[protected].pls do the needful at your end at your earliest.

Hi, I bought microsoft lumia 640 mobile in may 2015 while buyying this product flipkart, microsoft and mobikwik gave an offer 1000 cash back.i bought product by seeing this offers which i was attracted but later in the 4th month mobikwik saying that the offer is expired.so this is my complaint why they offered and later why they are saying this.my question is when they gave a promise and why did they are not obeying that promise. so please take neccessary action on this. thankyou.

Today on 30.08.15 I have made one transaction at about 1430 hrs of Rs 992.08 through Mobikwik account linked to email id [protected]@ymail.com to make payment to Pizzahut for the order booked online. The payment was deducted from my Mobikwik account, an order id is generated No DMBK[protected], but when I contacted Pizzahut they told that have not received any order. When I contacted Mobikwik they replied that they are only payment gateway and they are sent the money to Pizzahut and I must take up the matter with vendor. When I told them that how can I take up with them when they are not able to identify the transaction number that Mobikwik has given, then replied that they can not do anything. After that they closed my complaint ticket. This way as a customer I am a looser, as the agency who has taken payment from me and sent to Pizzahut has given me details that are not traceable in the system of Pizzahut. How can Mobikwik shirk their responsibility? I want you to take up the matter with them. Regards A Jain [protected]

Hi, I have made following transaction on 25 TH AUG 2015 on MobiKwik Merchant Name bookmyshow Transaction ID MOBAND[protected]-1 Debit Date Tue Aug 25 15:07:24 IST 2015 Debit Amount 257.0 In Mibikwike clearly mention on every transaction on Bookmyshow, 15% cashback will be credited on Account . But I have not got my cashback so I have rised my complained which ticket number #3405571 but mibikwike customer care said offer has changed now only one transaction per moth can get cashback. But that information on 'only one transaction per month on Bookmyshow' is no where mention on there app as well as website. So they are try to fool customer not providing full information or providing miss leading information. I want help on the above problem. Regards, Pritam Garai [protected] Garai.[protected]@gmail.com