Mobikwik Complaints & Reviews

Sir, It is to submit that i am a regular user of Mobikwik. But last 20 days i am not able to login my mobikwik wallet vide user id [protected] [protected]@gmail.com . Several time i registered my request on-line at mobikwik support desk but no positive response received. I have an amount of Rs.4500/- balance in my mobikwik wallet. I have an acute need of money but I am unable to get back that balance. your good self is requested to look into the matter why mobikwik is harassing me. this time you help me to login my mobikwik wallet and promise that i will never use mobikwik in future and also will suggest my friends who are using it to stop using mobikwik. what a worst company it is. Request you to please do the needful. Anticipating an early response from your end. regards, Sudhakar [protected]

My mobikwik I'd [protected]@gmail.com. I am making payment at bookmyshow through mobikwick. I made payment but some error occurred. My bank account debited rs. 336.36but it is not added to my wallet. My transaction reference no.IG0BAHEIK1. It's been two hours. Still my money is missing. My bank name is state bank of India.

I have paid Rs 1006 for first cry.com thru mobikwik via netbanking on 13/11/2015.Cash deducted from bank and not recieved by the first cry company...my transaction ID is CCACK2QSK819IG0AZKILL8..Please refund the amount by the earliest time possible.

Login ID- [protected]@yahoo.com.on 16/11/2015 get my Vodafone number recharged with 110 rs, first it showed recharge pending. After two days also neither my number was recharged nor I got balance back in my wallet. Generated the ticket also but no one resolved the issue. Will never recommend this app to anyone n will switch on to some other app like paytm

I id [protected]@gmail.com... my account has been debited with rs 248 today h 3pm.. but i hv not received amount yet .. after msking the complaint at 3.. n sending the mail to mobikwik support no help provided by them.. i jst want my 248 rs back to my account.. as soon as possible

Please refund the amount o[censored]nsuccessful mobile recharge on 11th October 2015 Ref ID: [protected] On[protected] I had tried to recharge my mobile for Rs. 200/-, but the attempt was unsuccessful. The amount is not yet credited to my account. A message in this regard received on[protected] is placed below. Dear [protected]@gmail.com, You have reversed a transaction successfully to your MobiKwik Wallet! Please note your MobiKwik Wallet details: Transaction Type Refund to Wallet Transaction Date Sun Oct 11 02:14:11 IST 2015 Transaction Amount Rs. 200.0 Wallet Balance Rs. 200.0 Wallet Type Semi Closed

1.Vodafone recharge of rs.147/- on 14.11.2015 is failed TWO TIMES for the mobile no.[protected]. 2.Airtel recharge of rs.99/- on 16.11.2015 is failed for the mobile no.[protected]. 3.Vodafone recharge of rs.10/- on 17.11.2015 is failed for the mobile no.[protected]. The above three transactions were failed, but amount is not added to wallet, and also not refunded to bank a/c.kindly solve the issue as early as possible.The transactions done with different banks debit cards and each was failed.

Hi My name is Arpan Patel.my mobikwik account details is below: Email address: [protected]@yahoo.in In my wallet amount of R's.279 is available.I have email address but I can not use it because I forgot password and second thing is when I have talked with your customer care, first when I asked for recharge through SMS then they told me yes you can recharge mobile through SMS but when I have tried it there is no reply of any message. Second when I have asked about this issue, they told me that SMS service is closed. After that I have asked them about solution to us my money from wallet.they told me that you can change your password through mobile app but when I sm trying every day to change it through OTP, it does not work.error is like this-some error occurs while sending OTP.Even I can not buy from eBay using mobikwik.when I click on authenticate via sms, it shows error everytime.

On 15th November i added Rs 500 to mobilewik wallet but money got deducted from my bank account and no money credited to my wallet. Neither they are refunding money. I have raised complaint 3 times but every time they are ignoring and not refunding.

I want to tell you all that first, there is more probability of transaction failure on mobikwik end, as I used it SBI net banking, second I am unable to find the customer care number of mobikwik, found one but unable to contact mobikwik, just you all do is text mail in help section of their app and web, third is recently I do a transaction of rupees 456.99 for book my show transaction but money deducted from bank but technical error on mobikwik end. No refund yet .please don't waste your money with mobikwik. I asked them two times for refund and give transaction details as Transaction Ref No IG0AZAPUT0 for Rs.456.99 on 10-NOV-15 12:25. But no satisfactory answer There first reply 1. Namaste! We understand that you have not received the Cashback for the BookmyShow transaction. We apologize for the inconvenience. We regret to inform you that you are not eligible for the Cashback, as per updated T&C of Bookmyshow. Cashback offer is valid only on Fridays and once per user per month. We see that you have made your transaction on Saturday. Please check the below shared link and read T&C carefully, to make sure you are eligible for the offer. https://www.mobikwik.com/offer/bookmyshow5wo-Y1ORMYY3TO Please note: Cashbacks are only given for successful transactions and not against Cancelled transactions. In case of Partial refund or cancellations the cashback is credited on pro-rata basis. Thank you for being a valued MobiKwik customer. Best Wishes! Team MobiKwik There second reply 2. Namaste Tushar, We understand your concern that you are looking for refund of Bookmyshow failed transaction. We apologize for the inconvenience. We would like to inform you that as per our records the transaction made by you was successful from our end. We would request you that kindly contact with merchant for same. We would like to inform you that it takes 7-10 working days to receive the refund from merchant and we instantly credited to your wallet. Regards MobiKwik Team I don't know who has my money book my show or mobikwik. But when I asked book my show they also not able to correct it. One and final result no refund just loss of money... So do not use mobikwik if you love your money, or value your money.

Sir/Mam, I Recently purchased HP pavilion Notebook 15-ab035AX Notebook serial no. 5CD52654TG Redemption code:90062697 I signed up for Mobikwik But am unable to use the coupon code there Which is mentioned in My mail as HPRTVI282 As mentioned in my benefits, it has been clearly said that for an add on value of 350/-, I would be getting 350/- extra every month Kindly reply me the remedy for this. Thanking you !

Hi i have made 5 transactions towards my MTNL Landline bill on 23/10/2015 as follows

Bill Payment for [protected](MTNL Delhi) Transaction Id: BILL[protected] ? 1, 310.00
Bill Payment for [protected](MTNL Delhi) Transaction Id: BILL[protected] ? 1, 310.00
Bill Payment for [protected](MTNL Delhi) Transaction Id: BILL[protected] ? 1, 310.00
Bill Payment for [protected](MTNL Delhi) Transaction Id: BILL[protected] ? 1, 310.00
Bill Payment for [protected](MTNL Delhi) Transaction Id: BILL[protected] ? 1, 310.00

One 26th Oct 2015 one of the transaction get updated with MTNL but rest 4 with Mobikwik it shows as successful but MTNL didn't get the Money. so on 29th Oct i raised a ticket using there support system Ticket Number # 3757987.

These payments haven't been done to MTNL yet as i still see is as pending payments with MTNL. Also every time i call to Mobikwik i been told that the money will be reverse within 24 hours but still no resolution.

I will advice everyone not to use the service as they give you only runaround.Please advice what to do and what legal action i can take regarding the same.

Mobukwik cheated me, by flashing 10 Percent cash back message..but not giving the same after my transaction.

Grocermax,
The mobikwik is a cheat company and websites are full of complaints against mobikwik.

I urge grocer max to BREAK tie up with unethical wallet companies like MOBIKWIK, else customers like us will stop shopping from grocermax..

Stop ur tie up with cheats like mobikwik

My user id id no devashish.[protected]@gmail.com is blocked and my wallet balance is 436 rupees only my camplain is allredy file your complaint portal so we are request to you please refund my wallet balance in my bank account . thanks Devashish Chaudhary [protected]

Yesterday at 12.30am i added a ammount of 200rs to my wallet bt it was nt been added to my wallet but the money has been deducted from my bank account. I want to know why still it is taking such a long time to add into wallet. Hoping a positive response

Date of incident -03/11/205 client no - +91-[protected] they call on morning and ask to verify debit card number. send otp to mobile number. and purchased things from debit card from website www. mobikwik.com. in total we lose 2700 rs. Below i am providing order no. of that: POS442685 POS442594 Pos442531 POS[protected] OMCC[protected]P2141 Kindly resolve ASAP. we want resfund of our money.

I am using mobikwik wallet since 4 years ..since 4 days i couldnt be able to login to my account .when i try to login i am getting error message that your wallet is locked ...i am having around 3k balance in my wallet...manohar123.[protected]@gmail.com

Dear SIR/MADAM. I have tried to book movie tickets in bookmyshow.com on October 1st 2015 and i made payment through mobikwik wallet since i have seen 15% cashback if transacted through mobikwik. When i was doing the transaction, after the money got debited from my bank account, the transaction got failed. I immediately wrote a mail to mobikwik and they said it will refunded within 3-15 days but till now i haven't received the money. I was writing mail daily but they are not providing correct solution instead they told me to contact my bank. I have also contacted my bank but they said its up-to the payment gateway problem since bank hasn't received any refund request. till date i was waiting for my money. I have attached all the document s and mails i sent to them for claiming my money. Kindly help me to get my money and extra charges for the delay in refunding. You can see from the attachments that they simply replying the same things and not refunded my money

Myself chirag Shah from Pune registered number [protected] had made initial data recharge from mobiwik of 198 for which the amount got deducted from account but couldn't recharge my account nd same if Rs 30 talktime and 199 was also recharge the amount got debited from my account but the recharge is not done... Need the clearance on priority basis

Dear admin, I recharged my mobikwik wallet registered with [protected]@gmail.com with Rs 297 through online recharge on 31/10/2015 at 21:31 hrs. My mobikwik wallet didn't get refilled but the amount of Rs 297 was deducted from my bank account. I have not recieved any refunds from mobikwik thereafter. Kindly, look into the same do the needful. Regards, Biswajit Choudhary