Mobikwik Complaints & Reviews

Hello sir I don't have account in mobikwik When I sign in saying that you have account In mobikwik already mobile phone used Say solve my account problem by providing Account in mobikwik create a new account I hope that you can solve my problem Thank you sir

Sir, Mobikwik has locked my account for last one month.I have Rs 483.00 as wallet balance.They have provided me numbers of pass word reset links but these are all useless.Even, they are not responding on their three available phone/mobile contacts.Please help me in addressing the issue.They may close my account and transfer the balance in to my bank account if they want.Please provide me the contact Nos of their MD/VP or GM so that I can talk to them. Chitrasen Nayak Mobikwik [protected]@rediffmail.com Primary Mobile No-[protected]

I am having online wallet account with mobikwik and I was having 3079 in my account till March 02, 2015.On Mar 02 23:39:10 someone has transferred Rs.3000 from my MOBIKWIK wallet to his mobikwik wallet account.Somehow he has hacked into my account and made this transaction.Details of the mobile no/email ID to which the amount has been transferred: [protected]/email:[protected]@gmail.com (Mobikwik transaction details: Dear MobiKwik User, [protected] has received Rs. 3000.0. Ref id is[protected] Please help me get back my money.I have contacted mobikwik regarding this and have not got my money back yet.

I have made two transactions in Feb15 . Recharge is unsuccessful and still now i have not got the amount in wallet and no refund happened yet. Kindly refund the amount 394 as soon as possible. a) Transaction ID [protected] [protected] b) Transaction Amount. - 197*2 = 394 c) Email Address. - 2k.[protected]@gmail.com d) Phone Number for which i tried to recharge. - [protected]

I m a regular customer of mobikwik past 2 yrs and doing monthly transaction around 1000rs.the service was good but this time I have recharged 2 nos through mobikwik.. 1. [protected]. With Rs 200 airtel. On 09.02.15 2. [protected]. With Rs 200 airtel. On 09.02.15 Both transaction failed and the amount deducted from wallet that still not returned back after many complain through tickets and mails. The worst thing is they don't want to understand and there is no airtel dth id number is available.only option is ticket generation for that also u have to wait for a week. Kiran Thombal [protected] [protected]@gmail.com

I have raised one ticket # 2241125 at Mobikwik regarding the amount of Rs.250 which was deducted from my ICICI bank credit card on[protected] but my Mobikwik account is not updated till date. I have done 2 transaction of Rs.250 each from different credit cards but one is updated in Mobikwik and second one is not updated.

They have closed my ticket by saying that amount has already been added in my mobikwik account but which is not. So I re-opened the ticket on[protected] and after that i have not received a single response from them.

What I want from Mobikwik is to cancel the below transcation or will not claim of this transaction so that my amount will be reversed in my credit card automatically within 15 days as per bank.

Transaction details:-
Transaction ID - [protected]
Bank - ICiCI Bank
Registered Mobile no - [protected]

I placed two orders on Purplle.com on 12th Dec, 2014 and i paid through mobikwik wallet. I have received one order but for the another one Purplle was telling that they haven't received payment from mobikwik. If i ask mobikwik they were telling that they have made the payment to that merchant. I have sent many mails to both of them, but no response from them. Both are playing with me and still this issue not resolved. Below are the tickets raised on mobikwik site. TICKET #1817385 TICKET #2070264 Purplle ticket number is:Ticket: https://purpllecom.freshdesk.com/helpdesk/tickets/17835. Please resolve my issue and get my refund. Best Regards, Kiran. +[protected]

I m a regular customer of mobikwik past 2 yrs and doing monthly transaction around 2000rs.the service was good but this time I have recharged 2 nos through mobikwik.. 1. [protected]. With Rs155 data. On 10.02.15 2. [protected]. With Rs 300 voice. On 10.02.15 Both transaction failed and the amount deducted from wallet that still not returned back after many complain through tickets and mails. The worst thing is they don't want to understand and there is no telephone number is available.only option is ticket generation for that also u have to wait for a week. Dheer Singh [protected]

Sir, I was recharged to mobile from mobikwik, The amount has already been deducted from my account, but the amount not yet been recharged to the concerned mobile No till now. The details are as under Txn ID No [protected] Rs 150.00 Txn ID No [protected] Rs 150.00 Txn ID No [protected] Rs 150.00 Total Rs 450.00 The above amount are refund (credited to my account) nor recharged to my phone till date. Hence, it is requested to the amount may be credited/refund in to my saving account at an early date please. Your sincerely L JohnPeter +91 [protected] [protected]@gmail.com

SIR, I did a recharge from my mobikwik account but at that time recharge was unsuccessful and no balance was transfered to my mobikwik wallet too... my Transaction Id [protected] & Transaction Id [protected] AMOUNTS ARE 120 & 120, MAIL ID IS [protected]@YAHOO.COM, Registered NO. IS [protected], i have not received the refund for the same the mobile no on which recharge was unsuccessfull is [protected]. please help me in this matter. Thanking You, -vaibhav khandelwal

Hello, My name is md burhan. I added mobikwik balance on feb 6 for Rs 200 and did 199 recharge. It got failed and the amount debited. It's not recharged and even the same is not reflecting in the history of mobikwik transactions. I can see just the added balance of 200 and remaining balance as 6. I asked them Whr the hell 200 gone Thn. Nobody is givin any explanation. Pls help me filing against mobikwik for cheating with customers. My mobile [protected]

bank name- state bank of india email id- [protected]@mobikwik.com & [protected]@payU.in contact no.- [protected] mode- credit card card no- 504775*********8609 bank statement- file attech transation date- 24/02/15 transation amount- 20000

DEAR SIR, I HAD PAID THROUGH MOBIKWIK WALLET BUT UNFORTUNATELY PAYMENT WAS FAILED AND MY MONEY NEEDS TO BE REVERT BACK TO MY CREDIT CARD BUT INSPITE OF REPEATED REQUEST MOBIKWIK IS NOT REFUNDING MY MONEY. I HAD MADE THE TRANSACTION ON 06 NOV 2014 BUT STILL I AM WRITING TO THEM BUT THEY HAVE BLOCKED MY ID AND I AM NOT ABLE TO LODGE ANY FURTHER COMPLAINT. PLEASE ADVISE ME HOW CAN I GET MY MONEY FROM MOBIKWIK. ALOK RANJAN SINGH [protected] [protected]@gmail.com

Dear sir
I am a regular mobiwaik user since 2 days i am unable to recharge via sms .When i send sms to recharge recharge message send successful but there is no incomeing massage as recharge successfull or failure and donot have any delivary report.So kindly help me withen 24 hour because now i am in a tour and have wallet balance in my account.My register email [protected]@gmail.com
And primary activated no [protected] so kindly take action for this
Regards
Rudra ashish behera

Two Days Before, I registered the account in mobikwik. They will send the message to me, i[censored] install mobikwik app and recharge Rs50 or add Rs50 in ur wallet or more than Rs50. You will get extra 50 rupees in ur wallet. So, I have installed this app and add the Rs 52 in my wallet. I have used the prefered promocode(from message)ENTERMOBI. Once i have used this promocode, i got this message "ur promocode is not valid". I have also post the ticket 2237997 in their site. They simply says" I regret to inform you that the mentioned promo code “ENTERMOBI” has already been expired, however, soon we will be launching new codes."

My name is Vivekanand Rawool from Pune today I have received a call from mobile no. [protected]. He told me that he is from SBI Bank, Pune Branch. He asked me my debit card details. I told him my saving bank details which is situated at Hed branch. my account no. is [protected]. they are used my debit card and purchase from POS WWW MOBIKWIK.COM NEW DELHI a worth of Rs, 2801/- at 3.30 am. on 25.02.15 I had my complaint in Cyberabd Police Station.on this issue. Please look into this matter and find out who is that person. my cell no. [protected], mail id.[protected]@gmail.com. please inform me.

Your Support History

TICKET #2211052Awaiting Your Reply
I have recharged my mobile no [protected] Via transaction id [protected] but no amount is credited to my mobile no. please recharge the request amount to my mobile no. Or refund the amount Anurag gupta
[protected]:48:00.0

Namaste!

Thank you for taking out time to write to us.

We understand your concern of Recharge transaction. As a part of corrective measure, we have checked our system for transaction of Rs 68 which shows up successful at our end.

We would suggest you to get in touch with the Operatorâ??s customer care for the same. Please use the Operator reference Id for further confirmation: KOR[protected]

Thank you for choosing MobiKwik.

Regards
MobiKwik Team
"We take pride in serving our valued customers"
[protected]:06:32.0

I have contacted with operator the recharge is successful but value against the recharge is not credited to mobile no. As shown on you website application operator said no value in Rs 68 recharge where as according to your application Rs 68 recharge contain full talk time please the issue it is a serious concern of service
[protected]:34:23.0

TICKET #2234982Awaiting Your Reply
Your Support History TICKET #2211052Awaiting Your Reply I have recharged my mobile no [protected] Via transaction id [protected] but no amount is credited to my mobile no. please recharge the request amount to my mobile no. Or refund the amount Anurag gupta[protected]:48:00.0 Namaste! Thank you for taking out time to write to us. We understand your concern of Recharge transaction. As a part of corrective measure, we have checked our system for transaction of Rs 68 which shows up successful at our end. We would suggest you to get in touch with the Operatorâ??s customer care for the same. Please use the Operator reference Id for further confirmation: KOR[protected] Thank you for choosing MobiKwik. Regards MobiKwik Team "We take pride in serving our valued customers"[protected]:06:32.0 I have contacted with operator the recharge is successful but value against the recharge is not credited to mobile no. As shown on you website application operator said no value in Rs 68 recharge where as according to your application Rs 68 recharge contain full talk time please the issue it is a serious concern of service[protected]:34:23.0
[protected]:52:00.0

Dear user,

Thank you for writing in to us.

Please mention the benefits you have received against the mentioned recharge so that we can come up with the correct resolution to your query immediately.

Thank you.
[protected]:17:38.0

Nothing is credited to the mobile no. As per my information please check and verify the same
[protected]:09:02.0

Till date matter is not resolved please do the needful.

My name is Kataram Bhagyamma from hyderabad today I have received a call from mobile no. [protected]. He told me that he is from DCB Bank, Mumbai Branch. He asked me my debit card details. I told him my saving bank details which is situated at secunderabad branch. my account no. is[protected]. they are used my debit card and purchase from POS WWW MOBIKWIK.COM NEW DELHI a worth of Rs, 5000/- at 9.40 am. on 24.02.15 I had my complaint in Cyberabd Police Station.on this issue. Please look into this matter and find out who is that person. my cell no. [protected], mail id. bhagya.[protected]@gmail.com. please inform me.

Shared below communication to Mobikwik customer support team on Feb 3 2015 and not received cash back amount of Rs 300/- as of today. Please do the needful to get the cash back amount and mentioned below all the details specific to Prepaid recharge cash back issue. HI Team, Expecting cash back for the below transactions as part of "Strike gold Pongal offer" to KARNATAKA customers. Yes, I've performed 1) on Jan 26 2015 with Transaction Id [protected], using mobile app to recharge Primary mobile no [protected]. Yes, only one transaction and not received Rs 50 cash back for the same. Please confirm why there is no cash back for this transaction 2) on Jan 27th 2015 with Transaction Id [protected] using mobile app to recharge DTH connection. Yes, only one transaction and not received Rs 150 cash back for the same. Please confirm why there is no cash back for this transaction 3) on Jan 31 2015, with Transaction Id [protected] using mobile app to recharge Primary Mobile no [protected]. Yes, only one transaction and not received Rs 100 cash back for the same. Please confirm why there is no cash back for this transaction Please respond with cash back amounts posting to my account. Hope you won't provide any surprises for me.

Dear sir/mam, I added rs.281 in my wallet of email id- [protected]@gmail.com. The money is deducted from the bank account but the wallet is still showing zero rupees. Token no.- 2229266 So, kindly return back the money or add it to the wallet.