Mobikwik Complaints & Reviews

SENT THROUGH EMAIL From, L John Peter (Ex Army) Const/RO (No[protected] CIS[censored]nit IPRC Mahendragiri Tirunelveli – Dist (TN) M.NO [protected] To, The RBI Authority The Branch Manager State Bank of India Mahendragiri-Branch Tirunelveli- Dist (TN) Pin 627133 The Branch Manager State Bank of India Sooranam – Branch Sivagangai – Dist (TN) The Cyber Crime Tirunelveli –dist (TN) The Police Headquarters, Chennai & Bihar/Jharkand Sub : Amount POS from my SB Account No [protected] for purchase by unknown : Reg Sir, I would like write the following for your kind needful action please. It is submitted that, Presently. I am serving with the above address. On 02.03.2015, I was checked to my SB Account No [protected] (Account held with SBI, Sooranam (TN)). It is found that, a sum of Rs 14027.98 had been debited from the account and the same POS by unknown person. In this matter, I suddenly informed to Home branch (SBI, Sooranam and My nearest Branch SBI, Mahendragiri) including SBI customer care and blocked to my ATM. The details of Txn shown my statements are as under:- S.No Txn ID No and date Amount Withdrawn/POS through 1. 170761 dated 02.03.15 2020.00 Pay u money, Gurgaon 2 173982 dated 02.03.15 2017.98 Pay U money, Gurgoan 3 174303 dated 02.03.15 9990.00 www.mobikwik.com .New Delhi Total 14027.98 It is further that, I confirmed from Pay U money com, but the Pay u Money, Gurgaon customer care has informed me that, the all forgery transactions had been done by the following mobile No’s personnel :- 2 Mobile No [protected], [protected] and [protected] (Forgery Person’s M.Nos) But, the www.mobikwik.com is not any responding, I also confirmed that the mobikwik is sure to involve the above forgery work. This web site (Mobikwik) is very dangerous and involved all forgery works. I also informed that Some days ago I was recharged a sum of Rs 450/- through mobikwik.com, the same unsuccessful the recharged to concerned phone/DTH, till now, the amount has not been refund from mobikwik.com vide my Txn ID No [protected], Rs 150.00, Txn ID No [protected] and Rs 150.00, Txn ID No [protected] Rs 150.00 Total Rs 450.00. in this regards, I was many complaint lodged to sent to concerned web site (www.mobikwik.com) till now no action, and this net works all phone Nos are forgery. The Forgery M.Nos are mentioned above was calling me that’ we are calling from Mobikwik com and corrected informed me my m.No, email Id and all my personal details. So, I humble that suitable action may please be taken to the subject matter sir. Thanking you sir. Encls : Two Copy to : The Honourable - Respected Sir, DG CISF HQrs Kindly take action on the above subject matter please Delhi Thanking you Sir, Place : Mahendragiri Yours faithfully, Dated : 03.03.2015 (L John Peter)

I had done a mobile recharged an amount Rs/30 through Mobikwik, The amount was deducted from my debit card but amount did not received on recharged no.[protected]. I have already registered the compliant but mobikwik sent message to me that we have added your money but after 6 days i did not receive any money. Please note the Transaction details: Transaction Type: Debit from Wallet Service Description: Prepaid Mobile Recharge Service ID: [protected] Transaction details: [protected].[protected]:01:29.0 IST 2015 Transaction Amount: Rs. 30.0 Thanks & Regards, pushpendra bansal mail: p.[protected]@gmail.com Cell: [protected]

Dear Admin I did recharge of 100 with Transaction Id[protected] but I cannot get cash back and also for transfer of Rs.50 with Transaction Id[protected]. But mobikwik team sent message your money incremented manually but i posted complaint on Feb 2015 issue happened on jan 2015 still today they increment my cash back. I wrote many complaint's but no response. Mobikwik cheating customers with cash backs my id is prakash.[protected]@gmail.com mobile:[protected]

I had done a mobile recharged an amount Rs/-57 through Mobikwiki, The amount was deducted from my wallet balance but amount not received on recharged no.[protected]. I have already registered the compliant but not received the feedback from them. Please note the Transaction details: Transaction Type: Debit from Wallet Service Description: Prepaid Mobile Recharge Service ID: [protected] Transaction ID: [protected] Transaction Date: Thu Mar 05 15:02:24 IST 2015 Transaction Amount: Rs. 57.0 Thanks & Regards, Pradip Patra E-mail: pradip2.[protected]@yahoo.co.in Cell: [protected]

Hello, Transaction Id [protected] RS 500.0 Transaction Id [protected] RS 2000.0 I had 2500 amount in mobikwik wallet and i did recharge on 5/3/2015 to the number [protected] which is postpaid. It shows recharge successfull and by default it as taken as prepaid but payment has not made in real. Please refund my amount as soon as possible. Thanks & Regards, Pooja [protected] [protected]@gamil.com

I have made A transactions in 5 MARCH 2015 Recharge is successful and still now i have not got the RECHRGE amount and data. Kindly refund the amount 93 as soon as possible. Email Address. - [protected]@gmail.com d) Phone Number for which i tried to recharge. - [protected]...

i made someom purchase on shopclues.com nd d chose payment mode as mobiwik wallet as they allow 10% cash back on every purchase. and at every paymet i got email dt i'll get rs 15 nd rs. 6 respectively. but still my wallet balance is zero. mobikwik account id: [protected]@yahoo.com

Hello sir I don't have account in mobikwik When I sign in saying that you have account In mobikwik already mobile phone used Say solve my account problem by providing Account in mobikwik create a new account I hope that you can solve my problem Thank you sir

Sir, Mobikwik has locked my account for last one month.I have Rs 483.00 as wallet balance.They have provided me numbers of pass word reset links but these are all useless.Even, they are not responding on their three available phone/mobile contacts.Please help me in addressing the issue.They may close my account and transfer the balance in to my bank account if they want.Please provide me the contact Nos of their MD/VP or GM so that I can talk to them. Chitrasen Nayak Mobikwik [protected]@rediffmail.com Primary Mobile No-[protected]

I am having online wallet account with mobikwik and I was having 3079 in my account till March 02, 2015.On Mar 02 23:39:10 someone has transferred Rs.3000 from my MOBIKWIK wallet to his mobikwik wallet account.Somehow he has hacked into my account and made this transaction.Details of the mobile no/email ID to which the amount has been transferred: [protected]/email:[protected]@gmail.com (Mobikwik transaction details: Dear MobiKwik User, [protected] has received Rs. 3000.0. Ref id is[protected] Please help me get back my money.I have contacted mobikwik regarding this and have not got my money back yet.

I have made two transactions in Feb15 . Recharge is unsuccessful and still now i have not got the amount in wallet and no refund happened yet. Kindly refund the amount 394 as soon as possible. a) Transaction ID [protected] [protected] b) Transaction Amount. - 197*2 = 394 c) Email Address. - 2k.[protected]@gmail.com d) Phone Number for which i tried to recharge. - [protected]

I m a regular customer of mobikwik past 2 yrs and doing monthly transaction around 1000rs.the service was good but this time I have recharged 2 nos through mobikwik.. 1. [protected]. With Rs 200 airtel. On 09.02.15 2. [protected]. With Rs 200 airtel. On 09.02.15 Both transaction failed and the amount deducted from wallet that still not returned back after many complain through tickets and mails. The worst thing is they don't want to understand and there is no airtel dth id number is available.only option is ticket generation for that also u have to wait for a week. Kiran Thombal [protected] [protected]@gmail.com

I have raised one ticket # 2241125 at Mobikwik regarding the amount of Rs.250 which was deducted from my ICICI bank credit card on[protected] but my Mobikwik account is not updated till date. I have done 2 transaction of Rs.250 each from different credit cards but one is updated in Mobikwik and second one is not updated.

They have closed my ticket by saying that amount has already been added in my mobikwik account but which is not. So I re-opened the ticket on[protected] and after that i have not received a single response from them.

What I want from Mobikwik is to cancel the below transcation or will not claim of this transaction so that my amount will be reversed in my credit card automatically within 15 days as per bank.

Transaction details:-
Transaction ID - [protected]
Bank - ICiCI Bank
Registered Mobile no - [protected]

I placed two orders on Purplle.com on 12th Dec, 2014 and i paid through mobikwik wallet. I have received one order but for the another one Purplle was telling that they haven't received payment from mobikwik. If i ask mobikwik they were telling that they have made the payment to that merchant. I have sent many mails to both of them, but no response from them. Both are playing with me and still this issue not resolved. Below are the tickets raised on mobikwik site. TICKET #1817385 TICKET #2070264 Purplle ticket number is:Ticket: https://purpllecom.freshdesk.com/helpdesk/tickets/17835. Please resolve my issue and get my refund. Best Regards, Kiran. +[protected]

I m a regular customer of mobikwik past 2 yrs and doing monthly transaction around 2000rs.the service was good but this time I have recharged 2 nos through mobikwik.. 1. [protected]. With Rs155 data. On 10.02.15 2. [protected]. With Rs 300 voice. On 10.02.15 Both transaction failed and the amount deducted from wallet that still not returned back after many complain through tickets and mails. The worst thing is they don't want to understand and there is no telephone number is available.only option is ticket generation for that also u have to wait for a week. Dheer Singh [protected]

Sir, I was recharged to mobile from mobikwik, The amount has already been deducted from my account, but the amount not yet been recharged to the concerned mobile No till now. The details are as under Txn ID No [protected] Rs 150.00 Txn ID No [protected] Rs 150.00 Txn ID No [protected] Rs 150.00 Total Rs 450.00 The above amount are refund (credited to my account) nor recharged to my phone till date. Hence, it is requested to the amount may be credited/refund in to my saving account at an early date please. Your sincerely L JohnPeter +91 [protected] [protected]@gmail.com

SIR, I did a recharge from my mobikwik account but at that time recharge was unsuccessful and no balance was transfered to my mobikwik wallet too... my Transaction Id [protected] & Transaction Id [protected] AMOUNTS ARE 120 & 120, MAIL ID IS [protected]@YAHOO.COM, Registered NO. IS [protected], i have not received the refund for the same the mobile no on which recharge was unsuccessfull is [protected]. please help me in this matter. Thanking You, -vaibhav khandelwal

Hello, My name is md burhan. I added mobikwik balance on feb 6 for Rs 200 and did 199 recharge. It got failed and the amount debited. It's not recharged and even the same is not reflecting in the history of mobikwik transactions. I can see just the added balance of 200 and remaining balance as 6. I asked them Whr the hell 200 gone Thn. Nobody is givin any explanation. Pls help me filing against mobikwik for cheating with customers. My mobile [protected]

bank name- state bank of india email id- [protected]@mobikwik.com & [protected]@payU.in contact no.- [protected] mode- credit card card no- 504775*********8609 bank statement- file attech transation date- 24/02/15 transation amount- 20000

DEAR SIR, I HAD PAID THROUGH MOBIKWIK WALLET BUT UNFORTUNATELY PAYMENT WAS FAILED AND MY MONEY NEEDS TO BE REVERT BACK TO MY CREDIT CARD BUT INSPITE OF REPEATED REQUEST MOBIKWIK IS NOT REFUNDING MY MONEY. I HAD MADE THE TRANSACTION ON 06 NOV 2014 BUT STILL I AM WRITING TO THEM BUT THEY HAVE BLOCKED MY ID AND I AM NOT ABLE TO LODGE ANY FURTHER COMPLAINT. PLEASE ADVISE ME HOW CAN I GET MY MONEY FROM MOBIKWIK. ALOK RANJAN SINGH [protected] [protected]@gmail.com