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Mobikwik Complaints & Reviews

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Updated: Dec 1, 2025

Complaints 7161

Resolved

862

Unresolved

6299

So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝

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Mobikwik reviews & complaints page 337

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Address: Dadra and Nagar Haveli, Dadra and Nagar Haveli

DEAR SIR, I JESAL R DESAI HAVE DONE ONLINE PAYMENT FROM YOUR SIDE MY IDEA PAYMENT HAVE NOT BEEN UPGRADE I HAVE DONE PAYMENT ON 17TH SEP, 2014 RS 1800/- MY IDEA DONAGL NO. IS [protected] AND MY TRANSACTION ID IS [protected] PLS DO IT NEED FUL. THANKING YOU, REGARD, JESAL.R.DESAI M-[protected]

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Oct 16, 2014

Dear Customer,

We apologize for the inconvenience caused to you. We have noted your concern. We will get in touch with you soon.

Thanks & Regards,
Customer Care, Idea Cellular

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SIR I RECHARGED MY MOBIKWIK WALLET WITH MONEY (Rs.8500) THROUGH MY SBI INTERNET BANKING ON 16 OCT 14 AT 0215HRS, MONEY DEBITED FROM MY ACCOUNT BUT IN MOBIKWIK WALLET MONEY NOT CREDITED, I ALSO RAISED COMPLAINT ON MOBIKWIK(TICKET NO:1389903), THEY TOLD SEND A SCANNED COPY DOCUMENT OF DRVING LICENCE. AFTER VERIFIED MONEY WILL BE CREDTED IMMEDIATLY, ALREADY SEND THE ABOVE SAID DOCUMENT BUT NO PROCESS TAKEN, , I ALSO APPROCHED WITH INB AVENUES PVT.LTD, THEY TOLD THAT MONEY CREDITED TO MOBIKWIK WITH Order NO:[protected] dtd 16 oct 14.AND THEY ADVISED TO TALK WITH MOBIKWIK. PLZ DO NEEDFUL SIR, .., ., MOBILE NO:[protected] EMAIL:[protected]@gmail.com plz do needful sir, , ,

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

Oct 16, 2014

Updated by vamsi925 plz help me guys, ., , .,

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Address: Allahabad, Uttar Pradesh

Dear Sir on 13/10/14 at 13:51:24 i had done a payment to Ebay.in through mobikwik.com of Rs 1401.65.at that it was shows your payment was success but no payment will be paid to ebay.in, therfore i have not make a successful purchase from ebay.in.My register ID in mobikwik.com is : [protected]@gmail.com, my transaction id is : AMBK[protected], my email id is : [protected]@gmail.com, cont no is : [protected]. my complain ticket no is : #1380256.(complained on[protected] at 14:56:42 ) .but my complaine is not resolve .So kindly help me & suggest what i will do for refund.

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

I tried to add Rs 4890 to my Mobikwik Account on 14 oct 2014. The payment was deducted from my bank account and its not reflected in Mobikwik Wallet. I was asked to send scanned copy of my Identity. Even after sending the document i didn't get any reply from them. I posted on their facebook page and sent multiple emails. They dint reply to my complaint. I want the money back.I saw many similiar complaints lodged here. Please treat this seriously.transaction ref no. is IG00BOHRF1 Email: [protected]@gmail.com Contact: [protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: Udupi, Karnataka

THere has been no reply by the services of mobikwik for my blocked account since a week and them claiming to give the support to tickets in 24 hrs time. Any no to call onto to get the problem solved since my mobikwik wallet has money in it

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S

Simpy Adwany

from Chennai, Tamil Nadu

Oct 16, 2014

Same thing happened with me. They are not responding to any complaints. I have tried many times. I have 600/- in wallet in my account. My email ID is simpi.[protected]@gmail.com

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Address: Chennai, Tamil Nadu

I have made payment of 6540 to recharge mobikwik account but my account amount is not updated and balance from my credit card is deducted. They are cheating and fooling the people.veryn worst online recharge website.I dont know why they put my amount as hold one.moreover there is no customer care number to check the status of payment and account balance in wallet.

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I

itselva007

Oct 15, 2014

Cheating Mobikwik

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Address: Ghaziabad, Uttar Pradesh

I have made payment of 3800 to recharge mobikwik account but my account amount is not updated and balance from my credit card is deducted. Please refund my amount.Transection id is 35455 Mobile Number [protected] Email id ankitkumar.[protected]@gmail.com

Aug 14, 2020

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Address: Guntur, Andhra Pradesh

Transaction ID-IG00BQRGY1 Transaction Amount-5903 Registered Email [protected]@gmail.com Phone Number-[protected]. Money debited from bank account but didn't credited in mobikwik wallet.Asked to mail id proof which i kept.but not solved.Resolve it Urgently.pls.

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A

Anish Gomez

from Thiruvananthapuram, Kerala

Oct 15, 2014

Hello.. I was also having the same issue. Please message them in facebook with the details. You will get your amount in few hours

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Address: Thiruvananthapuram, Kerala

I tried to add Rs 4879 to my Mobikwik Account. The payment was deducted from my bank account and its not reflected in Mobikwik Wallet. I was asked to send scanned copy of my Identity. Even after sending the document i didn't get any reply from them. I posted on their facebook page and sent multiple emails. They dint reply to my complaint. I want the money back.I saw many similiar complaints lodged here. Please treat this seriously. Email: [protected]@yahoo.com Contact: [protected]

Complaint marked as Resolved

The complaint has been resolved. I messaged them in facebook and got my money back in mobikwik wallet. If anybody is having similiar complaints please message them in FB

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Oct 15, 2014

Updated by Anish Gomez The issue is solved. Thank you Mobikwik

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Address: Balasore, Odisha

SIR, STILL DTD.15/10/2014 AT 11-00 AM NOT RECHARGE THE AMOUNT.TO M.NO.[protected].MY EMAIL [protected]@GMAIL.COM Transaction Type Debit from Wallet Service Description Prepaid Mobile Recharge Service ID [protected] Transaction ID [protected] Transaction Date Wed Oct 15 04:28:34 IST 2014 Transaction Amount Rs. 500.0 Wallet Balance Rs. 0 Wallet Type Semi Closed

Aug 14, 2020

Complaint marked as Resolved

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Dear Sir, on 13/10/14 at 18:57 i had done a payment to Ebay.in through mobikwik.com of Rs 5184.15.at that it was shows your payment was success but no payment will be paid to ebay.in, therfore i have not make a successful purchase from ebay.in.My register ID in mobikwik.com is : ranjit7744, my transaction id is : AMBK[protected], my email id is : [protected]@gmail.com, cont no is : [protected]. my complain ticket no is : #1375410. So kindly help me & suggest what i will do..

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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A

avnishsri001

from Chandigarh, Chandigarh

Oct 16, 2014

Dear Sir
on 13/10/14 at 13:51:24 i had done a payment to Ebay.in through mobikwik.com of Rs 1401.65.at that it was shows your payment was success but no payment will be paid to ebay.in, therefore i have not make a successful purchase from ebay.in.My register ID in mobikwik.com is : [protected]@gmail.com, my transaction id is : AMBK[protected], my email id is : [protected]@gmail.com, cont no is : [protected]. my complain ticket no is : #1380256.(Complained on[protected] at 14:56:42 ) .But my complaine is not resolve .So kindly help me &amp; suggest what i will do for refund.

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Address: New Delhi, Delhi

I make a payment to EBAY( Rs.253) its deduct from my wallet but not pay to EBAY. Showing some error. I ask to Support They said that, I have checked our system and we have found that you have already added the money and successfully made the payment towards to EBAY. what should i do Date :12/10/2014 Email ID : sharrl.[protected]@gmail.com Wallet Debit to EBAY Transaction Id AMBK[protected]

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Address: Surat, Gujarat

I had recharged with Rs.197/- to Uninor-Gujarat Date 13/10/2014 and deducted my bank account but still i didn't get amount of recharges so please take necessary action. (My Bank Transition Description is-INB/[protected]/ZAAK ePAYMENT SERVICES/ Thank you.

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Address: Hyderabad, Andhra Pradesh

hi, I have made the transaction of 9k to mobikwik account. Although my bank account hs been charged with the amount, its not showing into mobikwik account. what is the issue here. after reading all the reviews and complaints about mobikwik I am little worried about my money as its not a small amount. Thanks.

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Address: Hyderabad, Andhra Pradesh

Dear sir my emai is [protected]@gmail.com and my mobile number is [protected]. On 4/10/14, I added money of rs 1500 two times from my bank card but only 1500 rs was added and from my bank account 3000rs wad gone so I request you to refund my amount of rs 1500 . Thank you.

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Address: New Delhi, Delhi

Dear Sir/Madam, On 9th Oct 2014 I tried to recharge my mobile no. [protected] for Rs. 199 (2G data pack) from my HDFC back account ([protected]), due to unsuccessful transition amount deducted from my account but data pack not activated. Please refund my money ASAP. Thanks, Ranjeet Singh [protected] [protected]@gmail.com

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Address: Cuttack, Odisha

Dear sir please see my mobile recharges idea number [protected] recharges 25-00 rupees my credit card account all day debit 25-00 rupees but my mobile no recharges . all day 10days three time complain no feed back. Transaction Type Credit to Wallet Transaction ID[protected] Transaction Date Wed Oct 01 11:46:04 IST 2014 Transaction Amount Rs. 25.00 Wallet Balance Rs. 25.00 Wallet Type Semi Closed kindly please send my 25-00 rupees my mobile number .[protected]

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Oct 31, 2014

Updated by PRIYADARSHAN MOHANTY Dear sir please see my mobile recharges idea number [protected] recharges 25-00 rupees my credit card account all day debit 25-00 rupees but my mobile no recharges . all day 10days three time complain no feed back. Transaction Type Credit to Wallet Transaction ID[protected] Transaction Date Wed Oct 01 11:46:04 IST 2014 Transaction Amount Rs. 25.00 Wallet Balance Rs. 25.00 Wallet Type Semi Closed kindly please send my 25-00 rupees my mobile number .[protected]

ALL DAY 21DAYS NO 25 RUPEES RECEIVED .

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Oct 10, 2014

Dear Customer,

We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Oct 10, 2014

Dear Customer,

We regret the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

P

PRIYADARSHAN MOHANTY

from Kolkata, West Bengal

Oct 11, 2014

my name -priyadarshan mohanty
cuttack odisha.
pin 753002
idea no-[protected]
other no [protected]

I

iqbaldarzi

from Mysore, Karnataka

May 24, 2016

provide transaction id no.

I have recharged wrongly dishtv vc no. [protected] instead of vc no. [protected], on[protected] at 20:22 p.m, for the purpose i need transaction of my transaction.

N

niliyas

from Chennai, Tamil Nadu

May 24, 2016

recharge amount not credit

I recharge from mobiwik that amount is not credited in my phone number. I calledd customer number they not picing call. i think one of the fraud company mobikwik.

R

raj@rks

from Noida, Uttar Pradesh

May 27, 2016

Money debited from bank but mobile not recharged

Previous complaint ticket ID : 1288833
Let me know the status.

P

Preya Das

from Mumbai, Maharashtra

May 27, 2016

Unsucssful Recharge

My bank (HDFC) account has been debited by Rs.330 but still the amount hasn't been credited to my mobikwik money wallet. Plz help! Date: 26/12/14 Registered email: k.[protected]@yahoo.com. Registered mobile no. [protected] Name: Krishna

N

narjis

from Delhi, Delhi

Jun 12, 2016

Please tell me... I tried num of times to contact ur customer care executive.. But...please tell me the best resolution and please transfer my cash in my account..bcoz it's about one month old case..but still I did not get any resolution..

N

narjis

from Delhi, Delhi

Jun 20, 2016

Debit cards

Hii
I just want to know abt my balance detection with my account..my number. Is [protected].. And rs 916 gt detected from my account but I did not. Ravana amount in my wallet.according to bank transaction is successful... But I did not reveal my money in my wallet..want my money back in my account ASAP...reply ASAP.
Thanks
Nargis fatima

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Address: Ahmednagar, Maharashtra

User Email [protected]@exide.co.in Primary Number [protected] Wallet Type Semi-Closed Statement Details Statement Date [protected] Wallet Balance as on 1st Oct Rs.878 Number of Transactions 1 Total Money Spent Rs.0 Total Money Added Rs.878

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Bappad

from Amritsar, Punjab

Oct 9, 2014

28.09.2014 debit my hdfc bank but not proses my idea bill account
resolve my mobile bill account.

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Address: Amroha, Uttar Pradesh

2433.72 rupees has been deducted from my bank account and when I ask bank they told that the money is deducted by mobikwik but I have not done any recharge of such a high value And i also didn't get mail about this transaction and it is not even showing in mobikwik history. Please help me. Please solve my problem. Plz...

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Address: Chittoor, Andhra Pradesh

I am new to MOBIKWIK. Today I PAID AN AMOUNT OF Rs.8500/- FROM MY SBI DEBIT CARD TO MOBIKWIK WALLET.BUT EVENTUALLY THE MONEY DIDN'T GET CREDITED IN MY ACCOUNT MY EMAIL ID IS vikky.[protected]@gmail.com My registered number is [protected]. KINDLY DO AS NEED FUL TO SOLVE THIS PROBLEM MONEY DEBITED IS Rs.8500/- MY SBI TRANSACTION ID IS[protected]. Please Refund my money...

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vijaysbi999

from Vijayawada, Andhra Pradesh

Oct 10, 2014

Problem solved. Mobikwik added my money to the wallet...thanks

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