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Mobikwik Complaints & Reviews

www.mobikwik.com

1

Updated: Feb 21, 2026

Complaints 7162

Resolved

862

Unresolved

6300

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Address: Tirupur, Tamil Nadu

I am a mobikwik user. i am paid my vodafone bill ( [protected] ) rs. 488 on 12.09.2014. The bill amount is rs 488 debit my RATNAKAR bank account in same day. At the same time wallet amount is rs.0. But still now my bill was not paid. And that date amount rs.488 is not refund for still date. kindly refund my money. .

Mobikwik customer support has been notified about the posted complaint.

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D

Dharma8008

from Gurgaon, Haryana

Nov 18, 2014

am a mobikwik user. i am paid my vodafone bill ( [protected] ) rs. 488 on 12.09.2014. The bill amount is rs 488 debit my RATNAKAR bank account in same day. At the same time wallet amount is rs.0. But still now my bill was not paid. And that date amount rs.488 is not refund for still date. kindly refund my money. ...

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Address: Chennai, Tamil Nadu

i am mobikwik user, [protected]@gmail.com, on 26.09.2014 by 3.20pm, i done recharge for Rs.320 for Dish tv dth instead of airtel dth with customer id [protected] as viewing card no. of dish tv dth.Tranx ref:[protected].it came as transaction successful.amt of Rs.320 gone from mobikwik wallet. i called dish tv customer care they told no such viewing card no. is there, so not recharged to anyone.please help to solve this problem

Complaint marked as Resolved

I got full amount refund.thanking u sir/mam.i got message to my registered mobile from mobikwik as refund successful

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D

dineshsdon

from Delhi, Delhi

Sep 27, 2014

help me

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Address: Jhajjar, Haryana

dear sir
my name is bhoopendra kumar .i have a bank account in hdfc bank .i recieve a call on 26/09/2014 on 7;00 pm from mobile number([protected])on my number [protected].By voice contact he talk to me and said that i am from rbi.after half an hour i recieved a message on my phone of 5000 rupees.he did shopping from your website.the reference number is[protected].please help me and solve this psoblem as soon as possible.
thanks
bhoopendra kumar
[protected]

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

Hi My ticket no is 1242712, i was trying to do internet recharge 2G plan for idea network mobile no is [protected] amount is 125.00 which was debited from my bank account, but recharge not done, as it was showing me error as recharge decline, please refund my amount to may bank account as from so many days i am following with this. my contact number is [protected]

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Address: Pune, Maharashtra

yesterday I recharge this wallet with my bank transaction number (MEDR/MOBIKWIK /651984/ ) Rs. 33 and (MEDR/MOBIKWIK /599454/) Rs. 127, total Rs. 160 . I tried to recharge different-2 amount and number also using different browser different option like ebay, my mobile recharge, using OTP password, using mobile SMS but not successful. today when I try to login not successful. It's ask for otp and created new wallet showing Rs. 0 there. where is my money Rs. 160. Now I have two email ID email.[protected]@yahoo.com and [protected]@gmail.com, two number [protected] and [protected] but now I can open only one wallet and there is no money. yesterday I raised ticket also that is also not showing here with number [protected].They are not providing nay phone number also then how I contact them ? Such a pathetic site portal.

Complaint marked as Resolved

Thank's ...mobikwik... the person call me and explained the details that there was error in email address and he resolved the problem.

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Address: Sambalpur, Odisha

My bank a/c is debited for Rs.77/ but recharge is failed. My several request & complaints to Mobikwik failed. The details are as follows; Please note the details Transaction TypeDebit from WalletService DescriptionPrepaid Mobile RechargeCell Number[protected]Transaction ID[protected]Transaction DateTue Aug 12 23:11:10 IST 2014 Transaction Amount77.0Wallet Balance0

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Address: North East Delhi, Delhi

I have added Rs.1300 from my SBI CRED CARD to my MOBIKwik account. And Rs.1300 is credited from my SBI CREDIT CARD. But my MOBIKwik wallet balance showing Rs.0. Please refund my mony as soon s possible. My mobile no. is [protected]. My Email Id is [protected]@09gmail.com

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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S

srilatha5583

from Chennai, Tamil Nadu

Sep 30, 2014

For doing online shopping I have added Rs.5675.00 to my mobikwik wallet thru my SBI NatBanking on 01/10/2014, amount has been deducted from my bank, however my transaction has been flagged for verification and the amount was in hold with mobikwik, I even sent them scanned copy of my voter ID. Really very disappointed. BEWARE... My mobile [protected] and email [protected]@gmail.com

R

RAJU4795

from Contai, West Bengal

Jan 16, 2015

Transaction type credit to wallet Transaction Id [protected] Transaction date 14/01/2015 time 19:53:39 hours But my wallet Balance not update so kindly my wallet balance return me.

R

RAJU4795

from Contai, West Bengal

Jan 16, 2015

Transaction type credit to wallet Transaction Id [protected]
Transaction date 14/01/2015 time 19:53:39 hours But my wallet Balance
not update so kindly my wallet balance return me.

A

Akki Nb

from Delhi, Delhi

Jan 17, 2015

I paid Rs.500 using debit card on 16/01/2015
07:57:39 hours Transaction Id [protected] to
mobikwik.com but it did not reflect in the wallet balance.

V

Vijay Manohar Dogiparthi

from Bengaluru, Karnataka

Jan 28, 2015

Dear Sir,

Wallet Balance did not got updated with the money deposited.

Transaction Id [protected]
Transaction Amount: 2845
Registered email address: [protected]@gmail.com
Phone number: [protected]

I raised two complaints. There has been no response from Mobikwik.

Please, solve this issue as soon as possible. This money has been claimed by Mobikwik from the Credit card already.

Thanks,
Vijay

K

kiran0406

Feb 5, 2015

Hi,

It is very unfortunate that I am using mobikwik for all my transaction, but I did not get the proper service.

I have added 150/- wallet balance and transactions was success on 24th Jan, 2015.

But in Wallet balance not updated.I have raised 2 tickets (2067730 and 2078224) and status is awaiting.

Transaction Type Credit to Wallet Transaction Id [protected] and Transaction Date 24th Jan 2015.

There is no proper customer service...

Vansh Bulani's reply, Feb 19, 2022

Did you get refund?

R

raghu786

from Nagpur, Maharashtra

Jun 9, 2015

Wallet balance did not update 500

Vansh Bulani's reply, Feb 19, 2022

Did you get refund?

D

dspk123

from Bangalore, Karnataka

Jun 9, 2016

Please do the refund of 78

Unsuccessful Recharge a) Transaction ID [protected] b) Transaction Amount =78 c) Your Registered Email Address is [protected]@gmail.com d) Phone Number for which you tried to recharge. [protected]

J

Jenifer Wahab

from Bengaluru, Karnataka

Jun 10, 2016

Recharge Not Done But Amount Deducted

I did a recharge of Rs 399, but then recharge was unsuccesful, but the amount has been charged.

Vansh Bulani's reply, Feb 19, 2022

Did you get refund?

R

Raaghave Sood

from Delhi, Delhi

Jun 27, 2016

Cashback not received for foodpanda transaction

I have made a transaction
of 704 INR
from Mobikwik
on 11 June 2016
to "foodpanda"
Order # 534fbad88f90e
and was supposed to get 15 % cashback.
But no cashback has been debited to my account.

C

CA Manish Singhal

Aug 22, 2016

Hi Mobikwik team,

This is regarding the balance missing from mobikwik wallet. I have raised the tickets several times through the application but no success. I receive very generic response and the last response which I received on missing balance is that the amount is credited back to your bank account, however; on checking the bank statements and following up with bank there is no credit from Mobikwik. To make the matters worse I see that two credit transactions on 5th June and 5th July of Rs. 4900 and 5405 respectively are not reflected in the transaction report on Mobikwik. I can see the transaction in the bank statement (SBI credit card statement) but not sure why the amount is not credited. I am not at all satisfied with the services and response I received so far. I would appreciate if you get back to me with details and refund the money else I would be taking the matter to the legal authorities. Thanks

Vansh Bulani's reply, Feb 19, 2022

Did you get refund?

Y

yuvraj singh aroliya

Jan 13, 2022

I have added money to wallet but wallet balance did not update and my money was deducted plz refund my money i also tried on customer care
My email is yuvraj.[protected]@gmail.com
My phone number is[protected]

Vansh Bulani's reply, Feb 19, 2022

Did you get refund?

V

Vansh Bulani

Feb 19, 2022

Hi Mobikwik,

Today is 19th Feb 2022, and I paid 5000, it was deducted from my bank account ( I have the statement) and my wallet balance didn't update. PLEASE HELP

A

abrar nirban

Mar 26, 2022

I added 150 rs from my upi but its not reflecting in my mobivik wallet..my email id- abrar.[protected]@gmail.com

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Address: Chennai, Tamil Nadu

I have a wrong transaction don e through MObikwik and wanted to cancel it within the 48 hour transaction waiting period. However when i try to submit my query, the 'Submit' button doesnt work. Is this a cheap trick to avoid customer complaints ???

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Address: Bhopal, Madhya Pradesh

Myself NITIN KM VISHWAKARMA [protected] i have ordered pizza through mobikwik wallet payment was successfully done and even wallet balance was deducted and when i have complaint to mobikwik through faq service they have not responded me and even i have message which i got on the time of ordering and of complained... Dear User, MobiKwik Tranx Alert Type: Debit Amnt: Rs 389.00 Merchant: DOMINOS Status: Success New Wallet Balance:Rs 11 Orderid:MMBK[protected] COMPLAINED MESSAGE- Dear User, MobiKwik Support Alert Type:Ticket Status: Open Ticket No: 1271061 Created On:[protected]:16:16 Category: WindowsPhoneDear User, MobiKwik Support Alert Type:Ticket Status: Open Ticket No: 1275153 Created On:[protected]:08:09 Category: WindowsPhone

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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Address: Visakhapatnam, Andhra Pradesh

my account id is jaiswal.[protected]@gmail.com today on 25.sep.2014 i have tried two times to add money to wallet but the amount has been debited from my bank account and the money is not added in wallet. 1. 380rs from indian net banking in the favour of BILLDESK-MINB[protected]/ZAAKPAY. reference :[protected] on 25/09/2014 2.400rs from sbi net banking trasaction reference id : IG000PING8 on 25/09/2014 I have faced same problem the amount get debited from these banks and cannot be added to wallet. Please help me to access my wallet and credit the amount soon. else credit to my bank accounts. Thank You.

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R

Rohit Jaiswal

from Bengaluru, Karnataka

Sep 26, 2014

thanks to mobikwik you have added my amont to wallet successfully. thank u.

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Address: New Delhi, Delhi

Once time I need to purchase some thing amount of 8000rs. So I am adding amount in my wallet 8200rs. From my Sbi Account with debit Card. After that 8200rs is deducted from my account but that amount is not submitted in my mobi wallet. And one thing I receive a massage from mobikwick company send a is proof for update your account I sending many time my is Voter card and pan card. But after that not update my mobi wallet. So its big scam for indian people. So that please don't believe such fake and bogus type of company only believe nationalized indain bank

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Address: Faridabad, Haryana

On 11september 2014, at 7:00 am...i was added money from my bank account to my mobikwik wallet...my 200 rupees was debited from my bank account bt i did'nt get it in my wallet..it shows that"your money is safe with us..i want my money back to my bank account...thatsit..

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Address: Thane, Maharashtra

I made online payment for July & Aug.2014 of Rs.1506 through my credit card on 15th Sep.2014 through your MobiKwik site. Transaction details send by mobiKwik is as ‘MobiKwik Payment Alert Type: credit amount is Rs.1506, new wallet balance :Rs.1506 Tranx ref:[protected] ated 15th sep 14. My details of bill is as follows. CA No.[protected] Bill group: TH012507 Bill amt.: Rs.1506 Bill date : 25.08.14 Due date: 17.09.14 MGL yet not recd.the payment. kindly Update urgently.

Aug 14, 2020

Complaint marked as Resolved

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Address: Coimbatore, Tamil Nadu

Sir, I have recharged for Rs.330 on 23/09/2014 and Rs.100/- on 24/09/2024 through mobikwik. Now the amount was debited from my wallet account and not accounted in my Airtel Mobile number. Please clarify the account details and reverse the debited amount to my mobikwik wallet account. With Regards M. Babu

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Address: Hazaribagh, Jharkhand

sir my name is Ranjit kumar guru my email id [protected]@gmail.com, Yesterday I added Rs.300 amount of my wallet amount .but did not updated for the my wallet amount. my wallet not add money. but amount debited in my bank A/c, please credit my wallet balance or refund my money. kindly refer transaction ids: Date (Value Date) Narration Ref. No. Debit Credit 22-Sep[protected]Sep-2014) POS PRCH POS[protected] www.ccavenue.com/charg SBIPG 300.00

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Address: New Delhi, Delhi

i am a first time use mobikwik for recharge my airtel no. [protected] then i was select amount 440rs full talk time and proceed to payment with my credit card and then i will enter otp code and proceed to pay their after i will received a sms statement of my credit card is payment of rs440 is successful but this site shows recharge failed and i didnot recived any txn id so i need to refund my 440 amount back

Aug 14, 2020

Complaint marked as Resolved

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Address: East Godavari, Andhra Pradesh

Dear sir this is to inform u that we have recharge 201 rupees from u r website .the amout was cut from bank but we didnot get any recharge .the amout was gon.pl do needful transaction id:[protected] thanks&regards; p.suresh mobile no:[protected]

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B

Barja

from Pallappatti, Tamil Nadu

Sep 23, 2014

Dear sir

This is to inform u that we have recharge([protected]) 50 rupees from your mobile application.the amount was cut from my MobiKwik wallat but we did not get any recharge.the amount was gone.pl do needful.Transaction ID[protected]. i need to refund my 50 amount back...

G

Gopiprasad Ravada

from Mumbai, Maharashtra

Dec 10, 2014

I have a 250 valet balance in app. i recharged prepaid bsnl recharge amount 150 to my number [protected].
But it was not happened and also wallet balance is deducted. recharge not happened.

And another 100Rs recharged to [protected], but that mobile is not having this mobiwiki feature, it is 1000 rs Samsung mobile, this recharge is also not happened.

Finally my Wallet balance is '0'. So what could i do? can i have my balanc eback to my wallet or what can i do.

T

thanagaraj

Mar 27, 2015

RECHARGE NOT done 60rs

T

thanagaraj

Mar 27, 2015

Recharge not done 60rs

S

samarth1234

from Mumbai, Maharashtra

May 3, 2015

on 1st may...my order id:[protected].I i did recharge of 84 rs through mobikwik wallet.Money has already been deducted but i havent received rechage in phone.If they cant proceed my recharge return my money in my account.Totally unsatisfied customer...O/5 star.

S

Srinivas pedapudi

from Hyderabad, Telangana

May 27, 2016

Reg: discount amount not yet credited

Dear, I have made transaction from Book My Show and Payment through Mobiwik Wallet, But My discount amount still not yet credited. My Transaction Id: WEBIN[protected]-1, G-Mail Id:p.[protected]@gmail.com.

R

Rajeev9911

from Mumbai, Maharashtra

May 31, 2016

Pill payment but not update

Pill payment but not update Mobile -[protected] Rs 350 Tranjaction id-[protected] Sim vodafone pls help

P

premjee47

May 31, 2016

Login id blocked

Login Id blocked with Wallet Balance of Rs.45/ and some one is changed my primry mobile number please reset my password and send my email

S

Shabd Shorya

from Delhi, Delhi

Jun 10, 2016

my 8k rupees stuck ...wallet did not update

i paid 8k on 12-3 by 4k and 4k payments but my wallet did not update.what i have to do.i need your contact no..please send me

M

mohdmudassir0000

Jun 13, 2016

my wallet locked

Sir mera naam mudassir nazar hai mera wallet lock ho chuka hai meri user id h [protected]@yahoo.com plz usko unlock karo mera wallet blc h 1605

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Address: Udaipur, Rajasthan

Dear sie, above rechage not credit in this airtel moblile No. [protected] Rs-97 & after this transction my wallet a/c locket please me Please note the details Transaction Type DEBIT Service Description Oneindia Mobile Recharge Transaction ID [protected] Transaction Date Mon Sep 22 15:17:55 IST 2014 Transaction Amount 97.0 Wallet Balance 168 We are happy to help you: » For any queries about your recharge order please contact [protected]@oneindia.in Thanks, Oneindia Recharge Powered by MobiKwik

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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S

Shivla

from Udaipur, Rajasthan

Sep 24, 2014

my wallet steel locked.
please re-activate my wallet so i can use my wallet service

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sir with reverence i wants to tell you that i unfortunatly forgot the password of mobikwik application that was working on [protected] mobile number.in this regard please send me the same on [protected]@gmail.com. hope you will respond positively thanks Vijay Kumar

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Address: Hyderabad, Andhra Pradesh

Dear Sir, This is ananth kumar having mobile no [protected] with Idea Network. I have paid Rs.645/- against my axis bank debit card through online on 11/9/2014 and payment authorised transaction ID is[protected] which is not credited on Idea account till now. Due to this my out going facility has been barred..

Mobikwik customer support has been notified about the posted complaint.

Sep 22, 2014

Updated by vickyadav Dear Sir, This is ananth kumar having mobile no [protected] with Idea Network. I have paid Rs.645/- against my axis bank debit card through online on 11/9/2014 and payment authorised transaction ID is [protected] which is not credited on Idea account till now. Due to this my out going facility has been barred..

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S

Sandy@@@2014

from Delhi, Delhi

Jan 5, 2015

Dear Concern Person,
I was done the payment of my IDEA (Mobile number :- [protected]) Postpaid Mobile through Mobikwik.com on 30-Dec-2014, but the same still not received by IDEA and it is not showing in my account.

my point is, what is services by the mobikwik.

Request you please close this issue on urgent basis.

Thanks
Abhilash
Mobile :[protected]

S

Sandy@@@2014

from Delhi, Delhi

Jan 5, 2015

Bad Services

A

Amol Lagad

from Delhi, Delhi

Jan 30, 2015

sir, I recharged Rs 90 on mobike no [protected] on 14/01/2015 and 24/01/2015 each time .The balance is deducted from my bank account but recharge is not done so i lost Rs180. I do not get recharged amount on my mobile no. i recharged from mobikwik account.

V

viveksomani2005

from New Delhi, Delhi

May 27, 2016

Wrong accountbalance

Please check my last 6 transactions, my balance is not correct It should be atleast rs 500 My email id is [protected]@gmail.com

S

subh_chaki

from Mumbai, Maharashtra

May 31, 2016

cyber fraud done

Dear team in mobikwik transaction of rs 7300 is done by some fraud people kndl refund me the amount regds subhankar [protected]

J

Jitesh@123

from Mumbai, Maharashtra

May 31, 2016

Not received the refund amount deducted for booking tickets

Sir i have the book the tickets at bookmyshow but the tickets have not received it was some error and the amount was deducted from the mobikwik wallet but it has been reached till bookmyshow so kindly refund the money deducted

C

chuhi

from Savantvadi, Maharashtra

Jun 8, 2016

not recieved recharge

i recharged my mobile with 97 rupees to get idea to idea free talktime but did not received.my mobile no:[protected]. my email id : chopra.[protected]@gmail.com .kindly refund my recharge.

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