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Mobikwik Complaints & Reviews

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Updated: Oct 8, 2025
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861
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Mobikwik reviews & complaints page 334

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B
Balaji560
Nov 5, 2014
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Address: Durg, Chhattisgarh

Sir, I had recharge my mobile no [protected] on 04.11.2014 Transaction Ref no.IGU4657175 for Rs.205/-and recharge on 04.11.2014 for Rs.205/- with Transaction Ref no. IGU4577175. But the recharge is not successful. Plese kindly considered the case...
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    ajaypateriya
    from Gurgaon, Haryana
    Nov 4, 2014
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    Address: Varanasi, Uttar Pradesh

    hello sir, i am ajay pateriya [protected]@gmail.com and mobile no.[protected] this id is locked by mobikwik.com site on 14th oct 2014 due to unknown reaseon at that true i had Rs.6477 in my mobikwik wallet balance so, kindly re-activate my wallet/account otherwise i am helpless to claim to consumer courtMobikwikTicket No | 1382289Status | UnresolvedResponse Time : 2-3 daysCreated On : 10/14/14
    Mobikwik customer support has been notified about the posted complaint.
    my email [protected]@gmail.com
    contact [protected]
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      Astikjena
      from Mumbai, Maharashtra
      Nov 4, 2014
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      Address: Bangalore, Karnataka

      i have placed one order with tasty khana and i paid through mobiwik because of some discount offer. That order got cancelled and m still not getting the money because its taking the invalid email ids for creating new account. for that m not able to access that account.Because there are no email ids like that which i have entered as a mistake.
      Aug 14, 2020
      Complaint marked as Resolved 
      Mobikwik customer support has been notified about the posted complaint.
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        sydoamit
        from Gurgaon, Haryana
        Nov 3, 2014
        Resolved
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        Address: Gautam Buddh Nagar, Uttar Pradesh

        Just got the promo details online of mobikwik that for new users there's some offer on using the coupon ULTIMATE100 added 101/- to my wallet after the first time installation of app but not when am applying the code showing like invalid cart used on last transaction, if its possible to you to provide that offer then can provide else would be uninstalling the app after the usage of the amt and will continue with other like (PAYTM, FREECHARGE) that m already using, my registered mobile number is [protected]
        Aug 14, 2020
        Complaint marked as Resolved 
        Mobikwik customer support has been notified about the posted complaint.
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          sharmashailesh
          Nov 3, 2014
          Resolved
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          Address: Mathura, Uttar Pradesh

          Hey my mobikwik wallet gets blocked because my primary number is lost and I forgot my password so please send the password link to my email ID I try to reactivate my mobikwik wallet and send emails to mobikwik but no reply emails and recovery password come till nownow my number is [protected] email id is [protected]@gmail.com
          Aug 14, 2020
          Complaint marked as Resolved 
          Mobikwik customer support has been notified about the posted complaint.
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            C
            chun
            from Hyderabad, Telangana
            Nov 3, 2014
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            Address: Hyderabad, Andhra Pradesh

            Dear Concern please find the below mentioned details about the ebay transaction but some reason the order is cancelled they refunded the amount in my mobikwik account but till now I din't get the amount in my mobikwik wallet. a) Transaction ID : AMBK[protected] b) Transaction Amount.: 7608.50/- c) Your Registered Email Address. gaurav.[protected]@gmail.com d) Phone Number: [protected] kindly do the needful.
            +1 photos
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              S
              Soumik Debnath
              from Mangalore, Karnataka
              Nov 3, 2014
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              Address: Kolkata, West Bengal

              i had created an account using - [protected], but now i cant login. the email id i provide is not taken. please send me the mail id and password with which i can login. send it as a sms to the very same phone number - [protected]. i had 240rs in my wallet. if i dont get a response i will lodge a complaint.
              Mobikwik customer support has been notified about the posted complaint.
              I had made an account using the number - [protected]. i had made a transaction in that very account adding 120rs in my wallet n got 120 cashback. 240rs was in my wallet.Transaction ID[protected].existing ticket number - 1377225.Now i cannot login to that account. It says invalid mail id and password.please provide me the mail id by which i can login and also a password reset link on [protected].please resolve the problem. already two of my tickets are pending. the worst experience.
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                K
                kiran_hitman
                from Andippatti, Tamil Nadu
                Nov 2, 2014
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                Address: Bangalore, Karnataka

                Guys donot post your query and details regarding Mobikwik here as those collect those information and loot us from behind, so I request you guyz to please dont post here and complicate your situation. Because I observed that after I posted here for a refund issue, my account login was disabled and I get a message that all my money is transferred from my wallet to another account. Heres is my story: I purchased a product from ebay for 2500 and the transaction fails(which I feel is purposely designed), after that the comes to my wallet. I then request the support team to close my account and refund the money back to my account through several tickets but I get no response, then I post one complaint here I get a call from a guy wo claims to be a part of mobikwik team and asked all about my issue. Then he asks me for a OTP that I would receive to my mobile number to close my account, in the urge that my issue would resolve and without thinking twice I gave him the OTP and within minutes my money is transferred to another account and when I try calling back to the same number the mobile is switched off. I lost all my money I know I was a stupid to share my OTP but...mmm feels like we have to do something to nab these any one with same experince?
                Aug 14, 2020
                Complaint marked as Resolved 
                Mobikwik customer support has been notified about the posted complaint.
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                  S
                  sunny8k
                  from Dirba, Punjab
                  Nov 1, 2014
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                  Address: Amritsar, Punjab

                  Sir today some one used my SBI ATM debit card illegal way and purchase something from your site mobikwik.com, sir please cancel the all transaction through ATM Debit card 519XXX8120 for a purchase worth Rs. 5010 on POS 70005454 txn #[protected]. I am very thankful to you.
                  Mobikwik customer support has been notified about the posted complaint.
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                    T
                    tingu
                    from Noida, Uttar Pradesh
                    Oct 31, 2014
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                    Address: Ghaziabad, Uttar Pradesh

                    dear sir i create my account on mobikwik site for recharge process but i deposit ammount in wellet .after next day i try for loging but site not acept my passd .i change many time but my passd not reset...i think this site is [censored] and who run this he to [censored]. thanks Nishant Kumar [protected]@yahoo.com
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Mobikwik customer support has been notified about the posted complaint.
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                      M
                      Murali Ravi
                      from Bengaluru, Karnataka
                      Oct 30, 2014
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                      Address: Bangalore, Karnataka

                      Dear Sir & Madam, Please Refund my Amount kotak Mahindra banking Of RS: 257 + 257 = 514 my credit card Details Below i am not receiving the amount please refund . Already 21 Days Over Please Refund my Amount Today 21 Days Your Details Below Thanks & Regards, Murali.R [protected] On Mon, Oct 27, 2014 at 10:27 AM, Murali Ravi wrote: Dear mobikwik, Please Find the below Details Of my refund Many RS: 257 + 257 = 514 As for my credit card Details Below i am not receiving the amount please refund . Inline image 3 Thanks & Regards, Murali.R [protected] [protected] Forwarded message[protected] From: Murali Ravi Date: Wed, Oct 8, 2014 at 3:39 PM Subject: Refund Many RS: 257 /- To: [protected]@mobikwik.com, Nikhil Narang Dear Mobikwik, Please Find the below Details Of my refund Many RS: 257 /- Thanks Murali.R [protected][protected][protected][protected][protected][protected]- Dear User, Namaste! As per the request received for refunding Wallet / Payment amount of INR 257.0 ; I have reversed the amount back to the same Bank Account/Card. For the reversal to reflect in your account/card statement it may take 7-21 working days (from the date of refund). Just to inform you that this is a standard bank process and may vary from bank to bank. For any further update on the reversal, I suggest you to please get in touch with your issuing bank. Thank you for using our services. With you, Your Happiness Officer Mobikwik.com http://about.me/mobikwikpals
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                        R
                        Rohan Damodar
                        from Chennai, Tamil Nadu
                        Oct 30, 2014
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                        Address: Mumbai City, Maharashtra

                        This website is a fraud website. It claims to be a e-wallet but the amount transferred doesn't get updated also the recharge done through this website is never successful. I came to know about this after my recharge failed and I found many complaints over the web on this site. Serious action has to be taken on these fraudsters before they do further damage.
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                          ashwinparikh
                          from Vadodara, Gujarat
                          Oct 30, 2014
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                          Address: Vadodara, Gujarat

                          Dear Sir, I've paid my idea post paid bill of Rs.456/- on 26.09.14 of transaction id [protected] & the same amount be debited from my bank statement. But still the amount is not get by idea, hence my outgoing calls debarred. I kindly request you to solve the matter & informed me. Ashwin Parikh
                          Mobikwik customer support has been notified about the posted complaint.
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                            M
                            mid11
                            from Delhi, Delhi
                            Oct 30, 2014
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi

                            i have made my online landline bill payment of mtnl delhi from mobikwik wallet.. an amount of rs 899 has been deducted from my wallet and the transaction id is [protected].. but bill payment was unsuccessful..i have to get it done by other means.. i have submitted also submitted 3 tickets on mobikwik regarding this but still got no response. and now i want my money back..
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Mobikwik customer support has been notified about the posted complaint.
                            BRO I HAVE ALSO FACED SAME PROBLEM, CALL MOBIKWIK COUSTMER CARE NUMBER [protected], I HOPE YOU WILL GET YOUR MONEY BACK
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                              K
                              kiran_hitman
                              from Andippatti, Tamil Nadu
                              Oct 29, 2014
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                              Address: Bangalore, Karnataka

                              Hello team. Referring to ticket Nos 1448202, 1452171 & 1456365. Please close my account registered under [protected]@gmail.com and mobile number [protected], please refund the wallet money of 2564.65 to my syndicate bank account no [protected]. It is very unprofessional for website which handles high transaction not to have a toll free customer care line. Please respond ASAP. Thanks & regards, Kiran
                              Mobikwik customer support has been notified about the posted complaint.
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                                S
                                sgsits19
                                from Delhi, Delhi
                                Oct 29, 2014
                                Resolved
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                                Resolved

                                Address: Indore, Madhya Pradesh

                                on[protected]:16pm I tried to purchase a product Item No: [protected] from ebay.in . For payment I preferred netabnking MOBIKWIK as gateway. I did netbanking and an amount of Rs. 5899.15/- deducted from myobcI a/c, but transaction got failed due to some error. Transaction ID is[protected] TRANSFER TO [protected] AVENUES INDIA PRIVATE. I wrote complaint to MOBIKWIK, AVENUES INDIA PRIVATE and ebay.in. Avenues India replied me that they has successfully completed the transaction and the amount send it to MOBIKWIK on[protected] itself. MOBIKWIK customer care replied me that I had successfully made the transaction and there is no problem with their side. But In my MOBIKWIK transaction history there is no such transaction on[protected] and wallet balance not get updated. Please verify my attached details and take necessary action to refund Rs. 5899.15/- to my obc a/c.
                                +2 photos
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Mobikwik customer support has been notified about the posted complaint.
                                While paying Rs.611.82 to a merchant I choose mobikwik wallet, but there is only Rs.60 in my wallet so I add rest amount of Rs.551.82 in my wallet. The amount is successfully debited from my SBI account but is neither paid to merchant nor added in my mobikwik wallet. I created 2 tickets on the mobikwik site but they doesn't reply me. Please Refund my Rs.551.82.
                                Email Id:- [protected]@gmail.com
                                Dear Team,
                                My account on mobikwik is [protected]@gmail.com on mobiwik with mobile number [protected]. On 12th mach i qas buying something from ebay and choose the option to pay from mobikwik wallet. I had add rupees 142 on my mobikwik wallet through icici net banking but the page got refreshed and error occoured and the amount has been deducted from my account. Again i made the payment though icici dwbit card it was successful. Today when i check with icici customer care support they said the payment was successful both the time . They have given me the refrence number - ZP14C0EC95E94 .
                                I tried to recharge my phone 2 times on 1st June 2015 at 11:45pm and got message "Dear Customer, your request could not be processed. Please Try again.We regret to inconvenience. Thank you Reliance". My amount Rs 57 two times (Total Rs. 114) has been deducted from mobikwik wallet. Now they are refusing to refund and saying to contact Operator. I contacted operator, they says, deducted money will be back in that account from where it is deducted. I forward that message to Mobikwik but now not getting any response

                                Mobikwik Transaction ID [protected]
                                Mobikwik Transaction ID [protected]

                                Attachment is the email reference received from operator

                                reactivation

                                sir mera id lolock ho gsya h jo rajiter hh plese open thiss wallet [protected]@gmail.com.momobile n.[protected] Please reactivat this i thakfuly fourvou.

                                re-activation my account

                                Sir my mobikwik wallet account is locked my amount is in my account so please kindly re-activation my account my account [protected]@gmail.com my phone no.[protected], so please kindly re-activation my wallet account, thanking you sir,

                                BLOCK MY ID

                                FROM 29/03/2014 MY ID HAS BLOCKED SO PLZ SIR RE OPEN MY ID. AROUND 900 RS IN MY ID

                                NOT REFUND FROM MOBIKWIK

                                PLZ REFUND MY MOBNYE RS-255/-, PLS REFUND, PLZ CALL ME THIS NO-[protected]
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                                  A
                                  anuonline
                                  from Kochi, Kerala
                                  Oct 29, 2014
                                  Resolved
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                                  Resolved

                                  Address: Ernakulam, Kerala

                                  On[protected]:38pm I tried to purchase a product (Item No:[protected] from ebay.in . For payment I preferred Cash card MOBIKWIK as gateway. I did netbanking and an amount of Rs. 6321.50/- deducted from my SBI a/c, but transaction got failed due to some error. Transaction ID is CCABJ2BQP692IG00CNQVO6 TRANSFER TO [protected] AVENUES INDIA PRIVATE. I wrote complaint to MOBIKWIK, AVENUES INDIA PRIVATE and ebay.in. Avenues India replied me that they has successfully completed the transaction and the amount send it to MOBIKWIK on[protected] itself. MOBIKWIK customer care replied me that I had successfully made the transaction and there is no problem with their side. But In my MOBIKWIK transaction history there is no such transaction on[protected] and wallet balance not get updated. Ebay.in forwarded the copmlaint to ther Paisa pay team and so far no action has been taken. After failing transaction on[protected] i again tried the same transaction on[protected] by adding Rs.6500/- to MOBIKWIK wallet from my father's SBI Bank a/c through Debit card transaction (attaching ATM mini statement) and I successfully purchased the same product from ebay.in for an amount of Rs. 6621.50 which is clearly shown in the MOBIKWIK transacton history. I reopened the complaint and asked them to check the transaction on[protected] once again. But they were not replying. Please verify my attached details and take necessary action to refund Rs. 6321.50/- to my SBI a/c.
                                  +6 photos
                                  Complaint marked as Resolved 
                                  After 12 days by sending 5 complaints regarding this issue finally they refunded the money to my wallet not to Bank a/c.
                                  Mobikwik customer support has been notified about the posted complaint.
                                  Nov 04, 2014
                                  Updated by anuonline
                                  Reference id given by AVENUES INDIA PVT LTD is [protected] and Ebay.in replied me that the payment has been rejected by the gateway so order is not get confirmed and the money is with Mobikwik.com, and the reference id is AMBK[protected]. Both these reference id's are not in my transaction history and i think the history is not get updated.
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                                    B
                                    Balagovindan
                                    from Malappuram, Kerala
                                    Oct 28, 2014
                                    Resolved
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                                    Resolved

                                    Address: Thrissur, Kerala

                                    Sir, I have used https://www.mobikwik.com/ to recharge my idea net setter, as per details given below. Please note the details: Transaction Type Credit to Wallet Transaction ID [protected] Transaction Date Thu Oct 23 12:59:44 IST 2014 Transaction Amount Rs. 249.0 Wallet Balance Rs. 249 Wallet Type Semi Closed But unfortunately, this amount has deducted from credit card and not net setter has not charged till date. I have tried their Delhi office to lodge complaint and speak to someone, but i got the information that customer care service has stopped. They can be contacted through mail only. Hence i sent mail on 23/10/2014 and unable to solve this issue. Kindly help to get my payment back ASAP. Regards Balagovindan K [protected]
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
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                                      A
                                      anu$#123456
                                      from New Delhi, Delhi
                                      Oct 28, 2014
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi

                                      Hi There, I made MTNL recharge of Rs5000 which was not successful. However amount was deducted and still not refunded. I request that the amount of Rs 5000 be refunded ASAP. Details are as under- Unsuccessful Recharge BIL/[protected]/mtnl/4067_ZP14954C13 Amount INR5000 ca.anuragpandey.[protected]@gmail.com [protected] Anurag Pandey [protected]
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      Mobikwik customer support has been notified about the posted complaint.
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                                        S
                                        sid02
                                        from Boisar, Maharashtra
                                        Oct 26, 2014
                                        Resolved
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                                        Resolved

                                        I made following payment to Shopclue using mobikwik under 20% cashback offer. 26/10/2014 23:20:58 hours Wallet Debit to shopclues Transaction Id 24852429 debit 484.0. I received an email confirming Rs 97 cashback (You've received cash back of Rs. 97.0 for the transaction: 24852429. Please click http://bit.ly/1nHpQro to confirm), but upon clicking the link, i m getting here is an error while processing the cashback. Reason for Failure/Success No Cashback applicable for merchant. Kindly process my cash back asap. Also I made an recharge of rs 50 upon receiving an promo code of EnterMobi to get 50 cashback. that is also not working. Kindly resolve my issue asap. sid.sharma.02.[protected]@gmail.com mob.:[protected]
                                        +1 photos
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        Mobikwik customer support has been notified about the posted complaint.
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