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Updated: Feb 21, 2026
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Mobikwik reviews & complaints page 339

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N
neha_g
from Delhi, Delhi
Oct 5, 2014
Resolved
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Resolved

Address: New Delhi, Delhi

This is with reference to my registered email id [protected]@gmail.com. This is with utter disappointment that i am writing this complaint. This has never ever happened with me in the past. In the last week of September, I recharged my Mobikwik balance with Rs 6570 to pay my electricity bill. But the transaction was unsuccessful due to some or the other reason. I generated a ticket but got no response. I tried a number of times to make the payment, but the payment was unsuccessful every time and on top of this, when I mailed these guys, they did not even pay heed to revert back. I was taken aback a couple of days ago when i saw that my Mobikwik balance is ZERO! Havent you guys crossed all the limits? I have mailed them several times and no response so far. My ticket numbers are 1258757, 1249825, 1252530 and 1293788 Please look into the matter at the earliest.
Aug 14, 2020
Complaint marked as Resolved 
Mobikwik customer support has been notified about the posted complaint.
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    M
    maheshpandey114
    from Mumbai, Maharashtra
    Oct 5, 2014
    Resolved
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    Resolved

    Address: Dhanbad, Jharkhand

    They have blocked my wallet some days ago in which i have 900 balance and despite my repeated tickets and complains, they are not activating my account nor do they contact.The customer support number of mobikwik doesnot work and only way to communicate your problem is sending ticket but i am not getting any reponse of it. MY registered email id of mobikwik account is [protected]@gmail.com.
    Aug 14, 2020
    Complaint marked as Resolved 
    Mobikwik customer support has been notified about the posted complaint.
    Oct 05, 2014
    Updated by maheshpandey114     MY cotact no is [protected].Please look into my problem at earliest
    Oct 05, 2014
    Updated by maheshpandey114     They called me and asking for my details of account ...i was ready to give my account no to do the refund...or i was giving them card no of my transaction ..they asked for expiry details and cvv i was also ready to give it to them..but then he asked for cvv ...which i denied how could i give cvv...I told them to provide alternate solution like credit into my different mobikwik wallet which they are denying.Please solve my problem at earliest and help me get my money from these fraud peoples.
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      A
      Anneselx
      from Chandigarh, Chandigarh
      Oct 5, 2014
      Resolved
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      Resolved

      Address: Chennai, Tamil Nadu

      I have recharged through your service mobikwik for 2 services.one is for vodafone net topup rs 195 and another is for tata sky rs 200.i want the mobikwik to kindly reverse my amount to my bank account .since the payment was not reached to the above mentioned services.and ref no for both the payments are for Dth Rs.200 ref: [protected] and for vodafone net top up is Rs.195 ref no:[protected]. I recharge on 2nd October Thursday.i wanted my amount to be reversed to my bank account within 24hours.
      Aug 14, 2020
      Complaint marked as Resolved 
      Mobikwik customer support has been notified about the posted complaint.
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        P
        priti.b
        from Pune, Maharashtra
        Oct 5, 2014
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        Address: Pune, Maharashtra

        i had created mobikwik wallet on 5/10/2014 with Rs300 as balance . Then i ordered domino's pizza online using the mobikwik wallet on 5/10/2014 of Rs300. but domino's didnt receive that money. though Rs 300 has been debited from mobikwik wallet.Transaction id of mobikwik is AMBK[protected] . so my order was cancelled . So mobikwik please refund my money. my phone no is +91 [protected]
        Mobikwik customer support has been notified about the posted complaint.
        Oct 05, 2014
        Updated by priti.b         TOTAL FAKE WEBSITE!!!
        They ask for all the details of card from card no to pin to cvv everything...!!!
        NEVER USE IT, THEY ARE CHEATERS !!
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          D
          Dineah
          Oct 5, 2014
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          Address: Pune, Maharashtra

          I made payment of rs 20 three times for aircel no.[protected] but it was not success but amount of rs 20+20+20=60 was deducted from my wallet...so pls ask to refund my 60 rs ... Transaction id- MHR[protected]. MHR[protected]. MHR[protected]. My mobile no.[protected] Thank you, Dinesh
          Mobikwik customer support has been notified about the posted complaint.
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            A
            adilquraishi
            from Bhopal, Madhya Pradesh
            Oct 3, 2014
            Resolved
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            Resolved

            I made a payment of INR 4850 to my MOBIKWIK wallet from my HDFC bank account via netbanking, but it gave some error after successful payment. Amount got deducted from my account, but still wallet shows Rs 0. I have tried getting in touch with the customer care of MIBIKWIK but no response whatsoever. They have just given me a ticket number : 1312209. Kindly look into the matter and resolve it. Thanks!
            Complaint marked as Resolved 
            My INR 4850 which were debited from my HDFC account got credited into my MOBIKWIK wallet..I am all happy now! :) Who ever going through this problem with MOBIKWIK, guys just be a lit bit patient, you will get your money eventually. Thanks MOBIKWIK...!!
            Mobikwik customer support has been notified about the posted complaint.
            View replies
            it happens with me also with Mobikwik but after 1-2 days they give the money themselves.dont worry . I alwayz recharge wth them.its a good company and I m regular user of that n I recharge reliance Big TV, all family phones wth that
            Reply
            rightman59's reply, May 12, 2019
            You are a paid agent or proxy giving false assurances.
            Amar Vivek's reply, Jul 29, 2019
            Sorry your review is wrong, Mobikwik is fraudulent company with ill intentions they neither respond to the complaints nor remit the money. in my case its three weeks since they haven't remitted the payments to two operators and they did not even come back to me or to this portal.
            I really hope that's the case!
            Would really appreciate if that happens, its my first time I am dealing with this company and this happened!
            And to my surprise I am not the only one it has happened to, there are many other complaints of the same kind.
            Reply
            Hey! Actually you were right...Just got the amount credited into my MOBIKWIK Wallet..Thank you! :)
            Reply
            yes, they alwayz pay ur hard-earned money back. I m using ths site (Mobikwik) since 1 n 1/2 years and they are very faithful to us, alwayz co-operative!!
            Reply
            rightman59's reply, May 12, 2019
            You are a paid agent or proxy giving false assurances.

            Mobikwik — recharge done in wrong number

            i need to refund the amount 249. i had mistakenly recharge to [protected] actually i need to recharge on this particular number [protected]. my contact no is[protected].
            Reply

            Mobikwik — i made a payment,but my mobile did not get recharged

            my current balance in mobikwik is Rs.490/-.i made a payment, on 3rd april'2015 but my postapid mobile bill did not get recharged..so please look into the matter ..
            Reply

            Transaction Refund not provided

            I have used Mobikwik payment gateway on bookmyshow, the transaction got failed for 154Rs.But not refunded in my account. Order[protected] Ord Ref. : MOBAND[protected] Reg.id : [protected]@gmail.com Mobile : [protected]
            Reply

            Need Refund

            I tried to add balance in mobikwik wallet to transact from American Swan twice it got failed. Transaction IDs are [protected] and [protected]... need refund as money was deducted from my bank.
            Reply

            not load

            I have not load my Mobikwik and detucted from my punjab national bank acc no [protected]
            Reply

            account blocked

            My emai id is [protected]@gmail.com and mobile no. is [protected], Please reactivate my account. Why my account get blocked? I cant log in thats why i cant receive ticket . plz Reply thank u
            Reply

            mobikwik wallet unlock kare

            Sir my id [protected]@gmail.com and mobile no [protected] hai
            Reply

            NO RECHARGE

            My transaction id[protected] dated 08/10/2014 Amount Rs 100/-.kindly either recharge it or refund to account. Mobile number:[protected]
            Reply

            my wallet re activation

            wallet is lock.i Have 290 rupes is wallet plz unlock my wallEt mail id.[protected]@gmail.com MOb.No [protected]
            Reply
            On 9th September 2019 ki maine light bill paid Kiya Rs 1433/- mobikwik se but amount deducted ho gaya bank se but bill nahi paid hua please refund my money as early as possible. Mobikwik is fraud company please don't do transaction on mobikwik app
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              K
              KAMALENDU NAYAK
              from Mumbai, Maharashtra
              Oct 2, 2014
              Resolved
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              Resolved

              Dear sir, I had recharged my IDEA mobile no-[protected] at 11.38 AM on 23-sept-2014 and which has already debited from my HDFC BANK A/C NO-[protected] on that day and that time and which Transaction ID was-[protected] Amt Rs. 25/-. This recharge did not success. But till now I have not received recharge Amount. Hence request you to sir refund my amount to my Wallet as soon as possible & Please look into this matter. My Mail ID- [protected]@gmail.com, Mob No-[protected]. Thanking you Kamalendu Nayak.
              Aug 14, 2020
              Complaint marked as Resolved 
              Mobikwik customer support has been notified about the posted complaint.
              View replies
              Dear sir, I had recharged my IDEA mobile no-[protected] at 11.38 AM on 23-sept-2014 and which has already debited from my HDFC BANK A/C NO-[protected] on that day and that time and which Transaction ID was-[protected] Amt Rs. 25/-. This recharge did not success. But till now I have not received recharge Amount. Hence request you to sir refund my amount to my Wallet as soon as possible & Please look into this matter.

              Thanking you
              Kamalendu Nayak.
              Mail ID- [protected]@gmail.com
              Mob N0- [protected]
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                H
                hitesh123
                from Mumbai, Maharashtra
                Oct 2, 2014
                Resolved
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                Resolved

                Address: Mumbai City, Maharashtra

                Hi, I tried to Pay My Reliance Light Bill with My HSBC Credit Card from your site but transaction got failed and you guys have already claimed my Amount of 1220 from HSBC Bank and Reliance Light Bill guys say me that they have not received the payment. Please return Back my Money . The Transaction id used is 009010. Call me as soon as possible at [protected] and if not reachable on that number then call me at +[protected] . My Name is Hitesh Kewalramani. Make this as soon as possible.
                Aug 14, 2020
                Complaint marked as Resolved 
                Mobikwik customer support has been notified about the posted complaint.
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                  A
                  Aman.tonk
                  from Delhi, Delhi
                  Oct 2, 2014
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                  Address: Ghaziabad, Uttar Pradesh

                  I load cash into my wallet but Amount Debited from My Bank Account but not able to see in my wallet Transaction ID - BILLDESK /APNB[protected]/[protected]/ Transaction Amount- 5440.00 Mobile number is [protected]. Please provide resolution as soon as possible. Thank you.
                  Mobikwik customer support has been notified about the posted complaint.
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                    M
                    Mahesh Kumar Gajwelly
                    from Hyderabad, Telangana
                    Oct 1, 2014
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                    Address: Hyderabad, Andhra Pradesh

                    Dear Sir, 3 days ago I paid my post paid bill Amount 484, trough mobikwik.com. but I selected wrongly pre paid choice, the amount 484 debited from my account, kindly Transfer that amount as post paid idea bill to my number [protected], or Refund to my account. Transaction No:[protected],
                    Mobikwik customer support has been notified about the posted complaint.
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                      S
                      shobhitk
                      from Lucknow, Uttar Pradesh
                      Oct 1, 2014
                      Resolved
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                      Resolved

                      Address: Lucknow, Uttar Pradesh

                      I had added Rs. 100 to my wallet under the 100PE100 coupon. On applying the coupon it said I am not eligible for cashback. I am a new user and so i am completely eligible for this offer. Mobikwik is one of the worst sites i have come across lately! 24 hours have passed and they have neither responded through Ticket no. 1297104 nor they have replied on facebook page. I cant even use my Wallet balance to make bill payments! they have blocked my wallet arbitrarily. They should either honour their commitment or should be ready to receive a legal notice from me.
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      Mobikwik customer support has been notified about the posted complaint.
                      View replies
                      Thanks. I have now received my Rs. 100 cashback.
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                        S
                        sgpatel.it
                        from Ahmedabad, Gujarat
                        Oct 1, 2014
                        Resolved
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                        Resolved

                        Address: Vadodara, Gujarat

                        Sir, I had credited amount 10000 from my HDFC Credit card for online purchase on 26-Sep-2014. But till date I am waiting for this credit. I have generated many tickets for register my complaints but every time mobikwik close my tickets without credit my 10000 rupess. Please do something to prevent users from such kind of service provider. My register number is[protected]. Any one contact me if same kind of issue faced and resolved.
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Mobikwik customer support has been notified about the posted complaint.
                        View replies
                        Just complaints on facebook. Resolve query within hour. Many fake calls are asking for card details. So dont do this. Be careful
                        Reply
                        i also have similar complaint. Mobikwik is beginning to cheat customers it seems.

                        see mine: www.consumercomplaints.in/mobikwik-and-ebay-payment-not-received-c946918
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                          M
                          muditdewan13
                          from Delhi, Delhi
                          Oct 1, 2014
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                          Address: Amritsar, Punjab

                          I paid 7864 rs through hdfc bank debit card last night, but it gave some error after successful payment Amount got deducted from account, but wallet shows 0 rs No reply from mobikwik either Then i got a mail that i need to send additional verification I sent them my passport, transaction id and every information they asked for but money still zero rs in wallet contact no. [protected] Email id [protected]@yahoo.com Please credit money to wallet immediately
                          Mobikwik customer support has been notified about the posted complaint.
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                            S
                            somnathshilpa
                            from Bengaluru, Karnataka
                            Sep 30, 2014
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra

                            Good day, I was doing mobile reacharge from mobikwik. Recently i blocked my own account from my alternet no. Due to some reason. Now i want to reactivate it as it is having balance. I sent several mailmails but no reply. Plz help me . Thanking you.
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Mobikwik customer support has been notified about the posted complaint.
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                            my account was blocked suddenly i wanted to get my money
                            Reply
                            I have more than 900 in my mobile wallet on mobikwik. I am not able to login to my account from months. I have trying to login from long time. I filed ticket and tried calling customer care, but no use. Please help me login to the account and use my wallet.
                            Reply
                            Sir my mobikwik id has been blocked 2.11.14 please re activet my mobikwik account my email address [protected]@gmail.com and mobile number [protected] and available balance 1579 and my other mobikwik email accounts [protected]@gmail.com mobile no same please solve my problem
                            Reply
                            Sir my mobikwik id has been blocked 2.11.14 please re activet my mobikwik account [protected]@gmail.com and mobile number [protected] and available balance 1579 and my other email mobikwik id [protected]@gmail.com mobile number same please solve my problem
                            Reply
                            IHAVING money ON MY WALLET ..mobikwik ARE BLOCKED MY ACCOUT.. plz help me [protected]@gmail.com phone-[protected]
                            Reply
                            IHAVING money ON MY WALLET ..mobikwik ARE BLOCKED MY ACCOUT.. plz help me [protected]@gmail.com phone-[protected]
                            Reply
                            Sir my mobikwik accounts [protected]@gmail.com and [protected]@gmail.com have been blocked with a wallet balance of 540 and 84 respectively...I want my accounts to be reactivated or my money transferred to my bank account... My contact details are
                            [protected]...
                            [protected]@gmail.com
                            Reply
                            Mera mobikwik reactive kar dijiye wallet loked ho gya hai mera email [protected]@gmail.com [protected]
                            Reply
                            I have a mobikwick account having 400 rupees of amount. for past 4 days im unable to log into my account i have raised 4 tickets and not even they responded for one ticket. They dont even have a toll free number and any kind of contact numbers.
                            Reply

                            login failed in app

                            my account is not opening in app but in browsers it opens plz help
                            Reply

                            my wallet is locked

                            [protected]@gmail.com
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                            Balance not credited in mobikwik account

                            Money got debited from my bank account but not credited in mobiwiki account.
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                            my mobikwik account add just 300 rs but not created money

                            My Mobikwik account add just 300 Rs but not created money. Payment successfully created done to mobile message. Date 11/05/2014 3.45pm. I want to money refund. My email : [protected]@gmail.com mob no:[protected]
                            Reply

                            unsuccesful rachage

                            I have recharge of Rs.110/- on 18.05.2014 in my mobile no. [protected]. The amount is detected from mobikwik balance. But the amount is unsuccessfully recharge. Pse kindly consider the case.
                            Reply

                            my wallet is locked

                            my wallet is locked my email id is [protected]@gmail.com my primry no is [protected]
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                              I
                              Itanium
                              from Chennai, Tamil Nadu
                              Sep 30, 2014
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu

                              There was 149 Special Plan mentioned in the Mobikwik site (which had a 650 MB 2G for with 21 days validity - check the screen shot) But when i did this recharge.. it wiped out all my old balance. it was nearly 220Rs.. and the current recharge was done for 116 (rest of the amt deducted for tax or something) and there were no data plan added. When checking the Airtel site directly, i was not able to find the Special Plan for 149.. Then only i realized that I have been scammed by this Mobikwik site, the recharge for 149 has been done as a simple topup that swallowed all my money. With more 500Rs as my Wallet Balance, how can i get out of this Mobikwik scamming site ?
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Mobikwik customer support has been notified about the posted complaint.
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                                T
                                Thiyagarajan.1988
                                from Mumbai, Maharashtra
                                Sep 29, 2014
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                                Address: Chennai, Tamil Nadu

                                Hi, I have recharge my mobile number ( [protected]) via mobikwik for RS:67 (Tata Docomo) my amount RS: 67 was deducted instantly from my account. But my mobile not yet recharged. What shall I do? Shall I compliant to next level? or some one else?
                                Mobikwik customer support has been notified about the posted complaint.
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                                  S
                                  Saurav vohra
                                  from Delhi, Delhi
                                  Sep 29, 2014
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                                  Hi Mobikwik account details: mob. no. [protected] mail id : [protected]@gmail.com Transaction id : [protected] Ticket No. : 1290545 On 28th of September, I recharge my wallet with 5000 Rs. Amount has been deducted from bank account but not credited to mobikwik wallet.I got a msg from mobikwik that my transaction has been put on hold, please send scanned copy of voter id card. I have sent them my passport and license scanned copy...but still no action taken yet...
                                  Mobikwik customer support has been notified about the posted complaint.
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                                    K
                                    kukkarsatish
                                    Sep 28, 2014
                                    Resolved
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                                    Resolved

                                    Address: Sri Ganganagar, Rajasthan

                                    I m credited RS 10000 from my SBP bank account to my mobikwik wallet.But it shows transaction declined, the amount was deducted from my bank account but the payment was unsuccessfull. AS per instructed by mobikwik i sent my driving license along with the transaction ref no given by bank to [protected]@mobikwik.com but still no action was taken. so therby I request you to kindly take immediate action and refund my amount to my bank account . i need an immediate resolution...
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    Mobikwik customer support has been notified about the posted complaint.
                                    View replies
                                    I m credited RS 10000 from my SBP bank account to my mobikwik wallet.But it shows transaction declined, the amount was deducted from my bank account but the payment was unsuccessfull. AS per instructed by mobikwik i sent my driving license along with the transaction ref no given by bank to [protected]@mobikwik.com but still no action was taken. so therby I request you to kindly take immediate action and refund my amount to my bank account . i need an immediate resolution...
                                    Reply
                                    Plz send a mobile no to call back


                                    Mobikwik
                                    Team..
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                                      V
                                      Vijay kumar thakur 0001
                                      from Kolkata, West Bengal
                                      Sep 28, 2014
                                      Resolved
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                                      Resolved

                                      Address: Darjeeling, West Bengal

                                      I credited RS 3000 from my HDFC bank account to my mobikwik wallet.But it was unsuccessfull the amount was deducted from my bank account but the payment was unsuccessfull. AS per instructed by mobikwik i sent my driving license along with the transaction id to [protected]@mobikwik.com but still no action was taken. so therby I request you to kindly take a action and refund my amount to my bank account or to my wallet
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      Mobikwik customer support has been notified about the posted complaint.
                                      View replies
                                      I am Ashu Dixit I paied my NDPL electricity bill date 12 Oct 14 time 19:08:32 Transaction I'd[protected], bill CA No.[protected] AMOUNT 3980 Bank Name ICICI, my bill not recharge some error problem & u dedication my amount bank account I am allready complaining to mobikwik plz return my Amount asap

                                      Thanx regards
                                      Ashu dixit
                                      Reply
                                      Ur toll free number plz share me
                                      Reply
                                      Ur toll free number plz share me
                                      Reply

                                      account reactivation

                                      My wallet has been blocked. My mobikwik id is kumar.[protected]@gmail.com . kindly reactivate my mobikwik wallet as soon as possible.
                                      Reply

                                      dint get money

                                      Sir I dint get my money refund my mobile numbr is [protected] plz check it out and I didn't get 5000 rs now my balance is 10000rs it should be 15000rs
                                      Reply

                                      Amount deducted but not showing in wallet

                                      Rs 9400 deducted from my Account but not credited in mobikwik wallet.Transaction id:MOBIKWIK35456
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                                        R
                                        raul124
                                        from Bengaluru, Karnataka
                                        Sep 28, 2014
                                        Resolved
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                                        Resolved

                                        Address: Mumbai City, Maharashtra

                                        Hi I had made a transaction on mobikwik using my wallet for payment towards electricity bill. Despite the amount of Rs 1100 being deducted from my wallet, my bill status is still unpaid which means the merchant(MSEB) hasn't received the payment. All mails and tickets raised seem to go in vain. Request you to refund my amount of Rs 1100 back into my wallet immediately. My transaction ref no [protected]
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        Mobikwik customer support has been notified about the posted complaint.
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