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Mobikwik Complaints & Reviews

www.mobikwik.com

1

Updated: Feb 21, 2026

Complaints 7162

Resolved

862

Unresolved

6300

So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝

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Mobikwik reviews & complaints page 339

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Address: Amritsar, Punjab

I paid 7864 rs through hdfc bank debit card last night, but it gave some error after successful payment Amount got deducted from account, but wallet shows 0 rs No reply from mobikwik either Then i got a mail that i need to send additional verification I sent them my passport, transaction id and every information they asked for but money still zero rs in wallet contact no. [protected] Email id [protected]@yahoo.com Please credit money to wallet immediately

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Address: Mumbai City, Maharashtra

Good day, I was doing mobile reacharge from mobikwik. Recently i blocked my own account from my alternet no. Due to some reason. Now i want to reactivate it as it is having balance. I sent several mailmails but no reply. Plz help me . Thanking you.

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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A

arunp894

from Chennai, Tamil Nadu

Oct 7, 2014

my account was blocked suddenly i wanted to get my money

M

Moizuddin Khaja

Oct 7, 2014

I have more than 900 in my mobile wallet on mobikwik. I am not able to login to my account from months. I have trying to login from long time. I filed ticket and tried calling customer care, but no use. Please help me login to the account and use my wallet.

S

sr shoaib

from Mumbai, Maharashtra

Nov 7, 2014

Sir my mobikwik id has been blocked 2.11.14 please re activet my mobikwik account my email address [protected]@gmail.com and mobile number [protected] and available balance 1579 and my other mobikwik email accounts [protected]@gmail.com mobile no same please solve my problem

S

sr shoaib

from Mumbai, Maharashtra

Nov 7, 2014

Sir my mobikwik id has been blocked 2.11.14 please re activet my mobikwik account [protected]@gmail.com and mobile number [protected] and available balance 1579 and my other email mobikwik id [protected]@gmail.com mobile number same please solve my problem

N

Nama Hemanth Kumar

from Hyderabad, Telangana

Nov 22, 2014

IHAVING money ON MY WALLET ..mobikwik ARE BLOCKED MY ACCOUT.. plz help me [protected]@gmail.com phone-[protected]

N

Nama Hemanth Kumar

from Hyderabad, Telangana

Nov 22, 2014

IHAVING money ON MY WALLET ..mobikwik ARE BLOCKED MY ACCOUT.. plz help me [protected]@gmail.com phone-[protected]

S

SHAYKH

from Varanasi, Uttar Pradesh

Nov 29, 2014

Sir my mobikwik accounts [protected]@gmail.com and [protected]@gmail.com have been blocked with a wallet balance of 540 and 84 respectively...I want my accounts to be reactivated or my money transferred to my bank account... My contact details are
[protected]...
[protected]@gmail.com

B

bhagbali

from Mumbai, Maharashtra

Nov 30, 2014

+1

Mera mobikwik reactive kar dijiye wallet loked ho gya hai mera email [protected]@gmail.com [protected]

M

modemsagar

from Nellore, Andhra Pradesh

Dec 3, 2014

I have a mobikwick account having 400 rupees of amount. for past 4 days im unable to log into my account i have raised 4 tickets and not even they responded for one ticket. They dont even have a toll free number and any kind of contact numbers.

D

decent kamina

from Meerut, Uttar Pradesh

May 24, 2016

login failed in app

my account is not opening in app but in browsers it opens plz help

R

Ramu Sahani

May 26, 2016

my wallet is locked

[protected]@gmail.com

S

shraddha2431

from Surat, Gujarat

May 26, 2016

Balance not credited in mobikwik account

Money got debited from my bank account but not credited in mobiwiki account.

T

twahir

from Ahmedabad, Gujarat

Jun 9, 2016

my mobikwik account add just 300 rs but not created money

My Mobikwik account add just 300 Rs but not created money. Payment successfully created done to mobile message. Date 11/05/2014 3.45pm. I want to money refund. My email : [protected]@gmail.com mob no:[protected]

V

velmurugan1488

from Darbhanga, Bihar

Jun 9, 2016

unsuccesful rachage

I have recharge of Rs.110/- on 18.05.2014 in my mobile no. [protected]. The amount is detected from mobikwik balance. But the amount is unsuccessfully recharge. Pse kindly consider the case.

M

manish99k

from Kolkata, West Bengal

Jun 13, 2016

my wallet is locked

my wallet is locked my email id is [protected]@gmail.com my primry no is [protected]

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Address: Chennai, Tamil Nadu

There was 149 Special Plan mentioned in the Mobikwik site (which had a 650 MB 2G for with 21 days validity - check the screen shot) But when i did this recharge.. it wiped out all my old balance. it was nearly 220Rs.. and the current recharge was done for 116 (rest of the amt deducted for tax or something) and there were no data plan added. When checking the Airtel site directly, i was not able to find the Special Plan for 149.. Then only i realized that I have been scammed by this Mobikwik site, the recharge for 149 has been done as a simple topup that swallowed all my money. With more 500Rs as my Wallet Balance, how can i get out of this Mobikwik scamming site ?

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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Address: Chennai, Tamil Nadu

Hi, I have recharge my mobile number ( [protected]) via mobikwik for RS:67 (Tata Docomo) my amount RS: 67 was deducted instantly from my account. But my mobile not yet recharged. What shall I do? Shall I compliant to next level? or some one else?

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Hi Mobikwik account details: mob. no. [protected] mail id : [protected]@gmail.com Transaction id : [protected] Ticket No. : 1290545 On 28th of September, I recharge my wallet with 5000 Rs. Amount has been deducted from bank account but not credited to mobikwik wallet.I got a msg from mobikwik that my transaction has been put on hold, please send scanned copy of voter id card. I have sent them my passport and license scanned copy...but still no action taken yet...

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Address: Sri Ganganagar, Rajasthan

I m credited RS 10000 from my SBP bank account to my mobikwik wallet.But it shows transaction declined, the amount was deducted from my bank account but the payment was unsuccessfull. AS per instructed by mobikwik i sent my driving license along with the transaction ref no given by bank to [protected]@mobikwik.com but still no action was taken. so therby I request you to kindly take immediate action and refund my amount to my bank account . i need an immediate resolution...

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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K

kukkarsatish

Sep 28, 2014

I m credited RS 10000 from my SBP bank account to my mobikwik wallet.But it shows transaction declined, the amount was deducted from my bank account but the payment was unsuccessfull. AS per instructed by mobikwik i sent my driving license along with the transaction ref no given by bank to [protected]@mobikwik.com but still no action was taken. so therby I request you to kindly take immediate action and refund my amount to my bank account . i need an immediate resolution...

A

Arun1122

from Delhi, Delhi

Sep 28, 2014

Plz send a mobile no to call back

Mobikwik
Team..

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Address: Kollam, Kerala

I credited RS 4490 from my SBI bank account to my mobikwik wallet.But it shows transaction declined, the amount was deducted from my bank account but the payment was unsuccessfull. AS per instructed by mobikwik i sent my driving license along with the transaction ref no given by bank to [protected]@mobikwik.com but still no action was taken. so therby I request you to kindly take immediate action and refund my amount to my bank account . i...

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Address: Darjeeling, West Bengal

I credited RS 3000 from my HDFC bank account to my mobikwik wallet.But it was unsuccessfull the amount was deducted from my bank account but the payment was unsuccessfull. AS per instructed by mobikwik i sent my driving license along with the transaction id to [protected]@mobikwik.com but still no action was taken. so therby I request you to kindly take a action and refund my amount to my bank account or to my wallet

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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A

ashu dixit

from Guwahati, Assam

Oct 25, 2014

I am Ashu Dixit I paied my NDPL electricity bill date 12 Oct 14 time 19:08:32 Transaction I'd[protected], bill CA No.[protected] AMOUNT 3980 Bank Name ICICI, my bill not recharge some error problem &amp; u dedication my amount bank account I am allready complaining to mobikwik plz return my Amount asap

Thanx regards
Ashu dixit

A

ashu dixit

from Guwahati, Assam

Oct 25, 2014

Ur toll free number plz share me

A

ashu dixit

from Guwahati, Assam

Oct 25, 2014

Ur toll free number plz share me

B

buddy.praveen0001

from Delhi, Delhi

Jun 10, 2016

account reactivation

My wallet has been blocked. My mobikwik id is kumar.[protected]@gmail.com . kindly reactivate my mobikwik wallet as soon as possible.

D

dinesh kumar100

from Hyderabad, Telangana

Jun 14, 2016

dint get money

Sir I dint get my money refund my mobile numbr is [protected] plz check it out and I didn't get 5000 rs now my balance is 10000rs it should be 15000rs

P

prateek2014

Jun 14, 2016

Amount deducted but not showing in wallet

Rs 9400 deducted from my Account but not credited in mobikwik wallet.Transaction id:MOBIKWIK35456

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Address: Mumbai City, Maharashtra

Hi I had made a transaction on mobikwik using my wallet for payment towards electricity bill. Despite the amount of Rs 1100 being deducted from my wallet, my bill status is still unpaid which means the merchant(MSEB) hasn't received the payment. All mails and tickets raised seem to go in vain. Request you to refund my amount of Rs 1100 back into my wallet immediately. My transaction ref no [protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: Tirupur, Tamil Nadu

I am a mobikwik user. i am paid my vodafone bill ( [protected] ) rs. 488 on 12.09.2014. The bill amount is rs 488 debit my RATNAKAR bank account in same day. At the same time wallet amount is rs.0. But still now my bill was not paid. And that date amount rs.488 is not refund for still date. kindly refund my money. .

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D

Dharma8008

from Gurgaon, Haryana

Nov 18, 2014

am a mobikwik user. i am paid my vodafone bill ( [protected] ) rs. 488 on 12.09.2014. The bill amount is rs 488 debit my RATNAKAR bank account in same day. At the same time wallet amount is rs.0. But still now my bill was not paid. And that date amount rs.488 is not refund for still date. kindly refund my money. ...

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Address: Chennai, Tamil Nadu

i am mobikwik user, [protected]@gmail.com, on 26.09.2014 by 3.20pm, i done recharge for Rs.320 for Dish tv dth instead of airtel dth with customer id [protected] as viewing card no. of dish tv dth.Tranx ref:[protected].it came as transaction successful.amt of Rs.320 gone from mobikwik wallet. i called dish tv customer care they told no such viewing card no. is there, so not recharged to anyone.please help to solve this problem

Complaint marked as Resolved

I got full amount refund.thanking u sir/mam.i got message to my registered mobile from mobikwik as refund successful

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D

dineshsdon

from Delhi, Delhi

Sep 27, 2014

help me

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Address: Jhajjar, Haryana

dear sir
my name is bhoopendra kumar .i have a bank account in hdfc bank .i recieve a call on 26/09/2014 on 7;00 pm from mobile number([protected])on my number [protected].By voice contact he talk to me and said that i am from rbi.after half an hour i recieved a message on my phone of 5000 rupees.he did shopping from your website.the reference number is[protected].please help me and solve this psoblem as soon as possible.
thanks
bhoopendra kumar
[protected]

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

Hi My ticket no is 1242712, i was trying to do internet recharge 2G plan for idea network mobile no is [protected] amount is 125.00 which was debited from my bank account, but recharge not done, as it was showing me error as recharge decline, please refund my amount to may bank account as from so many days i am following with this. my contact number is [protected]

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Address: Pune, Maharashtra

yesterday I recharge this wallet with my bank transaction number (MEDR/MOBIKWIK /651984/ ) Rs. 33 and (MEDR/MOBIKWIK /599454/) Rs. 127, total Rs. 160 . I tried to recharge different-2 amount and number also using different browser different option like ebay, my mobile recharge, using OTP password, using mobile SMS but not successful. today when I try to login not successful. It's ask for otp and created new wallet showing Rs. 0 there. where is my money Rs. 160. Now I have two email ID email.[protected]@yahoo.com and [protected]@gmail.com, two number [protected] and [protected] but now I can open only one wallet and there is no money. yesterday I raised ticket also that is also not showing here with number [protected].They are not providing nay phone number also then how I contact them ? Such a pathetic site portal.

Complaint marked as Resolved

Thank's ...mobikwik... the person call me and explained the details that there was error in email address and he resolved the problem.

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Address: Sambalpur, Odisha

My bank a/c is debited for Rs.77/ but recharge is failed. My several request & complaints to Mobikwik failed. The details are as follows; Please note the details Transaction TypeDebit from WalletService DescriptionPrepaid Mobile RechargeCell Number[protected]Transaction ID[protected]Transaction DateTue Aug 12 23:11:10 IST 2014 Transaction Amount77.0Wallet Balance0

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Address: North East Delhi, Delhi

I have added Rs.1300 from my SBI CRED CARD to my MOBIKwik account. And Rs.1300 is credited from my SBI CREDIT CARD. But my MOBIKwik wallet balance showing Rs.0. Please refund my mony as soon s possible. My mobile no. is [protected]. My Email Id is [protected]@09gmail.com

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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S

srilatha5583

from Chennai, Tamil Nadu

Sep 30, 2014

For doing online shopping I have added Rs.5675.00 to my mobikwik wallet thru my SBI NatBanking on 01/10/2014, amount has been deducted from my bank, however my transaction has been flagged for verification and the amount was in hold with mobikwik, I even sent them scanned copy of my voter ID. Really very disappointed. BEWARE... My mobile [protected] and email [protected]@gmail.com

R

RAJU4795

from Contai, West Bengal

Jan 16, 2015

Transaction type credit to wallet Transaction Id [protected] Transaction date 14/01/2015 time 19:53:39 hours But my wallet Balance not update so kindly my wallet balance return me.

R

RAJU4795

from Contai, West Bengal

Jan 16, 2015

Transaction type credit to wallet Transaction Id [protected]
Transaction date 14/01/2015 time 19:53:39 hours But my wallet Balance
not update so kindly my wallet balance return me.

A

Akki Nb

from Delhi, Delhi

Jan 17, 2015

I paid Rs.500 using debit card on 16/01/2015
07:57:39 hours Transaction Id [protected] to
mobikwik.com but it did not reflect in the wallet balance.

V

Vijay Manohar Dogiparthi

from Bengaluru, Karnataka

Jan 28, 2015

Dear Sir,

Wallet Balance did not got updated with the money deposited.

Transaction Id [protected]
Transaction Amount: 2845
Registered email address: [protected]@gmail.com
Phone number: [protected]

I raised two complaints. There has been no response from Mobikwik.

Please, solve this issue as soon as possible. This money has been claimed by Mobikwik from the Credit card already.

Thanks,
Vijay

K

kiran0406

Feb 5, 2015

Hi,

It is very unfortunate that I am using mobikwik for all my transaction, but I did not get the proper service.

I have added 150/- wallet balance and transactions was success on 24th Jan, 2015.

But in Wallet balance not updated.I have raised 2 tickets (2067730 and 2078224) and status is awaiting.

Transaction Type Credit to Wallet Transaction Id [protected] and Transaction Date 24th Jan 2015.

There is no proper customer service...

Vansh Bulani's reply, Feb 19, 2022

Did you get refund?

R

raghu786

from Nagpur, Maharashtra

Jun 9, 2015

Wallet balance did not update 500

Vansh Bulani's reply, Feb 19, 2022

Did you get refund?

D

dspk123

from Bangalore, Karnataka

Jun 9, 2016

Please do the refund of 78

Unsuccessful Recharge a) Transaction ID [protected] b) Transaction Amount =78 c) Your Registered Email Address is [protected]@gmail.com d) Phone Number for which you tried to recharge. [protected]

J

Jenifer Wahab

from Bengaluru, Karnataka

Jun 10, 2016

Recharge Not Done But Amount Deducted

I did a recharge of Rs 399, but then recharge was unsuccesful, but the amount has been charged.

Vansh Bulani's reply, Feb 19, 2022

Did you get refund?

R

Raaghave Sood

from Delhi, Delhi

Jun 27, 2016

Cashback not received for foodpanda transaction

I have made a transaction
of 704 INR
from Mobikwik
on 11 June 2016
to "foodpanda"
Order # 534fbad88f90e
and was supposed to get 15 % cashback.
But no cashback has been debited to my account.

C

CA Manish Singhal

Aug 22, 2016

Hi Mobikwik team,

This is regarding the balance missing from mobikwik wallet. I have raised the tickets several times through the application but no success. I receive very generic response and the last response which I received on missing balance is that the amount is credited back to your bank account, however; on checking the bank statements and following up with bank there is no credit from Mobikwik. To make the matters worse I see that two credit transactions on 5th June and 5th July of Rs. 4900 and 5405 respectively are not reflected in the transaction report on Mobikwik. I can see the transaction in the bank statement (SBI credit card statement) but not sure why the amount is not credited. I am not at all satisfied with the services and response I received so far. I would appreciate if you get back to me with details and refund the money else I would be taking the matter to the legal authorities. Thanks

Vansh Bulani's reply, Feb 19, 2022

Did you get refund?

Y

yuvraj singh aroliya

Jan 13, 2022

I have added money to wallet but wallet balance did not update and my money was deducted plz refund my money i also tried on customer care
My email is yuvraj.[protected]@gmail.com
My phone number is[protected]

Vansh Bulani's reply, Feb 19, 2022

Did you get refund?

V

Vansh Bulani

Feb 19, 2022

Hi Mobikwik,

Today is 19th Feb 2022, and I paid 5000, it was deducted from my bank account ( I have the statement) and my wallet balance didn't update. PLEASE HELP

A

abrar nirban

Mar 26, 2022

I added 150 rs from my upi but its not reflecting in my mobivik wallet..my email id- abrar.[protected]@gmail.com

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Address: Chennai, Tamil Nadu

I have a wrong transaction don e through MObikwik and wanted to cancel it within the 48 hour transaction waiting period. However when i try to submit my query, the 'Submit' button doesnt work. Is this a cheap trick to avoid customer complaints ???

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Address: Bhopal, Madhya Pradesh

Myself NITIN KM VISHWAKARMA [protected] i have ordered pizza through mobikwik wallet payment was successfully done and even wallet balance was deducted and when i have complaint to mobikwik through faq service they have not responded me and even i have message which i got on the time of ordering and of complained... Dear User, MobiKwik Tranx Alert Type: Debit Amnt: Rs 389.00 Merchant: DOMINOS Status: Success New Wallet Balance:Rs 11 Orderid:MMBK[protected] COMPLAINED MESSAGE- Dear User, MobiKwik Support Alert Type:Ticket Status: Open Ticket No: 1271061 Created On:[protected]:16:16 Category: WindowsPhoneDear User, MobiKwik Support Alert Type:Ticket Status: Open Ticket No: 1275153 Created On:[protected]:08:09 Category: WindowsPhone

Aug 14, 2020

Complaint marked as Resolved

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Address: Visakhapatnam, Andhra Pradesh

my account id is jaiswal.[protected]@gmail.com today on 25.sep.2014 i have tried two times to add money to wallet but the amount has been debited from my bank account and the money is not added in wallet. 1. 380rs from indian net banking in the favour of BILLDESK-MINB[protected]/ZAAKPAY. reference :[protected] on 25/09/2014 2.400rs from sbi net banking trasaction reference id : IG000PING8 on 25/09/2014 I have faced same problem the amount get debited from these banks and cannot be added to wallet. Please help me to access my wallet and credit the amount soon. else credit to my bank accounts. Thank You.

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R

Rohit Jaiswal

from Bengaluru, Karnataka

Sep 26, 2014

thanks to mobikwik you have added my amont to wallet successfully. thank u.

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Address: New Delhi, Delhi

Once time I need to purchase some thing amount of 8000rs. So I am adding amount in my wallet 8200rs. From my Sbi Account with debit Card. After that 8200rs is deducted from my account but that amount is not submitted in my mobi wallet. And one thing I receive a massage from mobikwick company send a is proof for update your account I sending many time my is Voter card and pan card. But after that not update my mobi wallet. So its big scam for indian people. So that please don't believe such fake and bogus type of company only believe nationalized indain bank

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