Mobikwik Complaints & Reviews

Sir have transferred Rs. 1800 from my ICICI Bank account to mobikwik wallet on early morning 06/10/2014 for my mobikwik account id: [protected]@hotmail.com. But my wallet balance is still showing with that balance of Rs. 1800 not added to it . I have added a ticket for same to mobikwik but didnt get any response from them. Ticket no. 1329851. I have also checked my wallet transaction history which is showing as Rs. 200 (the same amount that was there in my Mobikwik wallet before I made the transaction of Rs. 1800). After the transaction of Rs. 1800 was debited from my bank account the payment gateway on Mobikwik showed that the payment has failed & please retry your payment. I received an automated call from the Mobikwik customer care number [protected] at around 3 pm today stating that this customer care number of Mobikwik has been closed down now. I am herewith attaching a screenshot of the failed payment & also for the support ticket I had created on the Mobikwik site. Mobikwik please credit my Mobikwik wallet with the amount of Rs. 1800.

This is with reference to my registered email id [protected]@gmail.com. This is with utter disappointment that i am writing this complaint. This has never ever happened with me in the past. In the last week of September, I recharged my Mobikwik balance with Rs 6570 to pay my electricity bill. But the transaction was unsuccessful due to some or the other reason. I generated a ticket but got no response. I tried a number of times to make the payment, but the payment was unsuccessful every time and on top of this, when I mailed these guys, they did not even pay heed to revert back. I was taken aback a couple of days ago when i saw that my Mobikwik balance is ZERO! Havent you guys crossed all the limits? I have mailed them several times and no response so far. My ticket numbers are 1258757, 1249825, 1252530 and 1293788 Please look into the matter at the earliest.

They have blocked my wallet some days ago in which i have 900 balance and despite my repeated tickets and complains, they are not activating my account nor do they contact.The customer support number of mobikwik doesnot work and only way to communicate your problem is sending ticket but i am not getting any reponse of it. MY registered email id of mobikwik account is [protected]@gmail.com.

I have recharged through your service mobikwik for 2 services.one is for vodafone net topup rs 195 and another is for tata sky rs 200.i want the mobikwik to kindly reverse my amount to my bank account .since the payment was not reached to the above mentioned services.and ref no for both the payments are for Dth Rs.200 ref: [protected] and for vodafone net top up is Rs.195 ref no:[protected]. I recharge on 2nd October Thursday.i wanted my amount to be reversed to my bank account within 24hours.

i had created mobikwik wallet on 5/10/2014 with Rs300 as balance . Then i ordered domino's pizza online using the mobikwik wallet on 5/10/2014 of Rs300. but domino's didnt receive that money. though Rs 300 has been debited from mobikwik wallet.Transaction id of mobikwik is AMBK[protected] . so my order was cancelled . So mobikwik please refund my money. my phone no is +91 [protected]

I made payment of rs 20 three times for aircel no.[protected] but it was not success but amount of rs 20+20+20=60 was deducted from my wallet...so pls ask to refund my 60 rs ... Transaction id- MHR[protected]. MHR[protected]. MHR[protected]. My mobile no.[protected] Thank you, Dinesh

I made a payment of INR 4850 to my MOBIKWIK wallet from my HDFC bank account via netbanking, but it gave some error after successful payment. Amount got deducted from my account, but still wallet shows Rs 0. I have tried getting in touch with the customer care of MIBIKWIK but no response whatsoever. They have just given me a ticket number : 1312209. Kindly look into the matter and resolve it. Thanks!

Dear sir, I had recharged my IDEA mobile no-[protected] at 11.38 AM on 23-sept-2014 and which has already debited from my HDFC BANK A/C NO-[protected] on that day and that time and which Transaction ID was-[protected] Amt Rs. 25/-. This recharge did not success. But till now I have not received recharge Amount. Hence request you to sir refund my amount to my Wallet as soon as possible & Please look into this matter. My Mail ID- [protected]@gmail.com, Mob No-[protected]. Thanking you Kamalendu Nayak.

Hi, I tried to Pay My Reliance Light Bill with My HSBC Credit Card from your site but transaction got failed and you guys have already claimed my Amount of 1220 from HSBC Bank and Reliance Light Bill guys say me that they have not received the payment. Please return Back my Money . The Transaction id used is 009010. Call me as soon as possible at [protected] and if not reachable on that number then call me at +[protected] . My Name is Hitesh Kewalramani. Make this as soon as possible.

I load cash into my wallet but Amount Debited from My Bank Account but not able to see in my wallet Transaction ID - BILLDESK /APNB[protected]/[protected]/ Transaction Amount- 5440.00 Mobile number is [protected]. Please provide resolution as soon as possible. Thank you.

Dear Sir, 3 days ago I paid my post paid bill Amount 484, trough mobikwik.com. but I selected wrongly pre paid choice, the amount 484 debited from my account, kindly Transfer that amount as post paid idea bill to my number [protected], or Refund to my account. Transaction No:[protected],

I had added Rs. 100 to my wallet under the 100PE100 coupon. On applying the coupon it said I am not eligible for cashback. I am a new user and so i am completely eligible for this offer. Mobikwik is one of the worst sites i have come across lately! 24 hours have passed and they have neither responded through Ticket no. 1297104 nor they have replied on facebook page. I cant even use my Wallet balance to make bill payments! they have blocked my wallet arbitrarily. They should either honour their commitment or should be ready to receive a legal notice from me.

Sir, I had credited amount 10000 from my HDFC Credit card for online purchase on 26-Sep-2014. But till date I am waiting for this credit. I have generated many tickets for register my complaints but every time mobikwik close my tickets without credit my 10000 rupess. Please do something to prevent users from such kind of service provider. My register number is[protected]. Any one contact me if same kind of issue faced and resolved.

I paid 7864 rs through hdfc bank debit card last night, but it gave some error after successful payment Amount got deducted from account, but wallet shows 0 rs No reply from mobikwik either Then i got a mail that i need to send additional verification I sent them my passport, transaction id and every information they asked for but money still zero rs in wallet contact no. [protected] Email id [protected]@yahoo.com Please credit money to wallet immediately

Good day, I was doing mobile reacharge from mobikwik. Recently i blocked my own account from my alternet no. Due to some reason. Now i want to reactivate it as it is having balance. I sent several mailmails but no reply. Plz help me . Thanking you.

There was 149 Special Plan mentioned in the Mobikwik site (which had a 650 MB 2G for with 21 days validity - check the screen shot) But when i did this recharge.. it wiped out all my old balance. it was nearly 220Rs.. and the current recharge was done for 116 (rest of the amt deducted for tax or something) and there were no data plan added. When checking the Airtel site directly, i was not able to find the Special Plan for 149.. Then only i realized that I have been scammed by this Mobikwik site, the recharge for 149 has been done as a simple topup that swallowed all my money. With more 500Rs as my Wallet Balance, how can i get out of this Mobikwik scamming site ?

Hi, I have recharge my mobile number ( [protected]) via mobikwik for RS:67 (Tata Docomo) my amount RS: 67 was deducted instantly from my account. But my mobile not yet recharged. What shall I do? Shall I compliant to next level? or some one else?

Hi Mobikwik account details: mob. no. [protected] mail id : [protected]@gmail.com Transaction id : [protected] Ticket No. : 1290545 On 28th of September, I recharge my wallet with 5000 Rs. Amount has been deducted from bank account but not credited to mobikwik wallet.I got a msg from mobikwik that my transaction has been put on hold, please send scanned copy of voter id card. I have sent them my passport and license scanned copy...but still no action taken yet...

I m credited RS 10000 from my SBP bank account to my mobikwik wallet.But it shows transaction declined, the amount was deducted from my bank account but the payment was unsuccessfull. AS per instructed by mobikwik i sent my driving license along with the transaction ref no given by bank to [protected]@mobikwik.com but still no action was taken. so therby I request you to kindly take immediate action and refund my amount to my bank account . i need an immediate resolution...

I credited RS 3000 from my HDFC bank account to my mobikwik wallet.But it was unsuccessfull the amount was deducted from my bank account but the payment was unsuccessfull. AS per instructed by mobikwik i sent my driving license along with the transaction id to [protected]@mobikwik.com but still no action was taken. so therby I request you to kindly take a action and refund my amount to my bank account or to my wallet