Mobikwik Complaints & Reviews

As my problem was that the request was a collect pay request and i used mobikwik for completing the collect pay request. So, As my transaction failed and the money was also not transfered to the recieveing end but as it was a collect pay request made by the recieving end itself so the money transacted from the account must be in the gateway that they use(Mobikwik). you must reach out to the recieving end also and discuss about the matter. I tried calling and reaching out to the customer care executives of MobiKwik and WazirX both. I didn't get any response from the Mobikwik's customer care side which led me here on this site filing a complaint . But, I did get a good and proper response from the WazirX side and they made me feel comfortable about the matter and told me that this is not a new or rare case, this was a common case and as this was a collect pay request made by WazirX so, they told me that they will surely accelate my issue and My money is safe with them and I needn't worry about the money not being refunded back to me. So, to all reading this, I will suggest to first try to talk with the executives of the company in all possible way and then take any further steps if required. Have a nice day ahead.

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No resolution done yet

No action taken till date I have spend some amount approx 7k in the month of dec21 bill generated which I have to pay before 20Dec. I was unable to pay due to some technical issue in the app I raise my concern to customer service they provide me sms link to pay with penalty charges I paid 8249 Rs with penalty charges although there's no delay from my side. Payment status not updated till Jan 22 after that I got message to pay approx 11k to settle the same now the app working and I paid the same again approx 11 k which was updated in app. Now I am asking for the payment of rs 8249 from last 2 month still no reply from their end always getting repeated answer we are working on it. Again I was transferring amount 3000 from mobikwik wallet to bank which was stuck while processing and got message to get same refund within 5-7 working days that amount also not refunded. I would request to consumer forum to take strict action against the Mobikwik which is doing unethical activity with customer and taking casually.