Mobikwik Complaints & Reviews

Hi Team,

I have been a valuable and regular customer for Mobikwik (Mobile App) since a long time now and was regularly using their services until January but then their people started disappointing and penalised me bu charging me for a Bill Payment which was Unsuccessful and shows amount paid was Rs. 2035 (Inclusive of Rs. 2000 payment amount and 35 Rs as Interest of 1.18%). However, after checking with concerned merchant i.e. SBI Bank Credit Card, there has been no payment received until date. To this, I had raised 2-3 Complaint / Service Request on my Mobikwik Mobile App towards the discrepancy and their support team also mentioned that as an Unsuccessful Transaction and assured for refund within 7 days but It's been 3 months and I see no refund in their Zip Balance or Mobikwik Wallet service. Rather, they have started charging me with Penalty in every Bill Cycle for No reason which is approximately reached to 2900 INR . I even received calls from their agents to make payment and I had asked them for support but none of them helped me ever. In fact, everyone disconnected the call. This things has also affected by Credibility in eyes of CIBIL being a defaulter for NO REASON AT ALL.

Now, I have started to get messages on WhatsApp and Voice calls from Random numbers asking for Payment with Penalty amount as well as threatening me for Legal Consequences.

To this, I want to escalate this concern finally in written after no action or corrective measure by MOBIKWIK (an Indian Payment Service Provider)

I have proof of all these conversations and Harassment that I am going through is endless now! This is harsh on me now and they haven't even resolved or cleared out unnecessary charges till date (12th March 2022) for account registered with my Mobile number +91-[protected] on Mobikwik. It seems now I shall take it further to Consumer Forum and File a complaint for this Cheating, Financial Impact and Severe damage to my CIBIL score gradually without any fault from my end.

I request you solemnly to help me getting compensation w.r.t the impact I have got due to all this mess.

Kindly call or respond on mail on utmost priority with plan of action or suggestion for taking corrective measures ahead for this Fraud & Loss of my financial character amongst Credit Bureau of India.

Regards,
Rishabh Chaudhary
Contact No. [protected]
E-mail ID: rc.[protected]@gmail.com

I have already paid for the ajio order of amount 1630 from my debit card and mobikwik considered it as ZIP amount and they are asking me to pay again to clear that due ... already my amount debited from my debit card...and they don't have customer care to contact

On march 2nd 2022 at 9.16 am i bought groceries from reliance store and used mobikwik zip wallet payment . the payment got deducted twice . when i informed to reliance they said they didnt receive the amount .and when i try contact the mobikwik the lines are not conneccting and automatically cuts the call

I ordered products from jiomart on 25th February 2022, unfortunately they cancelled my order got cancelled on 26th of February 2022. The jiomart iniated refund on 27th of February 2022. But I see in my mobikwik transaction statement mentioned as "Refund money Rollback". Instead of getting a refund in my Bank account the money is rolled back. Upi 908 rupees was to be refunded. I tried to reach customer care, but no success. They are not responding. Please kindly help if possible. [protected]@gmail.com

I need refund for transaction made through mobikwik for merchant site treebo hotels. Merchant never received it but they deducted my money.

ICICI Bank Acct XX027 debited for Rs 1906.49 on 11-Mar-22; MobiKwik credited. UPI:[protected]. Call 18002662 for dispute. SMS BLOCK 027 to [protected]

Order id: J5WFRzg4W9jn4T

I want refund for transaction .They are providing no customer support.

I bought a product on Flipkart with MobiKwik American Express Blue Card on 16th December 2021.
Amount of transaction was Rs. 1396
After some time I cancelled my product order and Flipkart transferred the refund amount to card and provided me bank reference number.
But MobiKwik not crediting my refund and after filling complain they just trying to making me fool and not raising Chargeback request. Even they are not giving me any reference number related to refund related queries.
I am not able to reply on there complain ticket. It seems that they are silently doing fraud with some customers.

I have made a transaction of 10177through mobikwik to wazirx on 26 jan, but the amount got deducted from my account and not got addad to wazirx. Transection is showing but I didn't get money( it is showing invoice not available for this transection) mobile no. [protected]

. I have made a transaction of 10177through mobikwik to wazirx, but the amount got deducted from my account and not got addad to wazirx. Transection is showing but I didn't get money( it is showing invoice not available for this transection

I have done add money transaction on 28 feb 2022 from my union bank account but transaction failed due to connectivity issue, but my account deducted RRN[protected] .After that i do same transaction from HDFC account RRN[protected] which was done successful and amount added in wallet..

But till date i have not get refund of my transaction RRN[protected]

Related my CIBIL Report

I'm writing this complaint to informing you that I have Checked my cibil report but in the report some wrong information reported from Mobikwik.
Showing 10, 000 INR personal Loan but i don't need the same any more
many times i have filed complaint for this but after 6 months nothing resolved

I have mentioned Ticked/Complaint Id

Ticket ID[protected] Dt. 26.12.21
Ticket ID[protected] Dt. 08.12.21
Ticket ID[protected] Dt. 04.09.21

Regards
Suraj kumar
[protected]

Hi i transferred money through mobikwik in coindcx my amount debited but they are now refusing we didnt received amount n now everytime i call just they tell we didnt get amount wait 24 hrs to 48hrs n i did transaction on 2nd march 2022 but still no response from them.

I had done wallet to bank transfer on march 1st, till now the transaction is in pending stage. Its been over 7 working days and I haven’t got the refund till now.

I have logged in with my number [protected] but i am not able to link my bank accounts related to this number. Bank details which have been linked with other number is displaying in in this account number and i am not able to delete it

I made a transaction to Coin DCX through mobikwik wallet. The amount got deducted but no history of that transaction in mobikwik app also the receiver side transaction failed

Mobikwik team not sharing my loan agreement and noc for the loan I have taken.

My american express credit card zaakpay block unblock please sir...

I have install mobikwik app about 3 months ago and by mistake i activate zip services unwillingly. Due to this my credit score is impacted and becomes low by 62 points from the previous score. I already report this matter multiple times to close my zip services but no one has come to close this matter. Also, I raised this matter on customer care number but no one pick up the call.My ticket id to close ZIP services is 24208148.
I don't want and need ZIP services which impacted my credit score.
Please help me to close my ZIP services from Mobikwik Account urgently. I will be very thankful.

I used mobikwik to deposit money in my coin dcx account. Money has been debited but transaction is still pending please help me with a refund

I made purchase through mobikwik and the amount got refunded within 2 days . But the app is showing me to clear the bills. whenever I see the statement it shows the amount has been refunded. I am getting unnecessary calls from mobikwik whenever I ask the send the statement they cut the call. They are cheating people and adding penalties for no reason.

Hello I am trying to verify KYC for the first time but it says my Aadhar is already verified for another account
What type of data verification do mobikwik use who verified my aadhar without my consent. I have not linked my Aadhar in Mobikwik before this is the first time I am signing up mobikwik but it is showing my aadhar is already linked to another account