Submit a Complaint
Claimed

Mobikwik Complaints & Reviews

www.mobikwik.com
1
Updated: Nov 28, 2025
Complaints 7148
Resolved
861
Unresolved
6287
So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Mobikwik

Having problems with Mobikwik?

File a complaint and get it resolved by Mobikwik customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
Mobikwik

Mobikwik reviews & complaints page 65

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Dilip k s
Jan 8, 2022
Report
Copy

Address: Bangalore

I tried to reacharge for an amount of 201 for a bsnl no. And that recharge amount was not applicable for that particular no. When I called bsnl customer care they told to get a refund from the app where you tried reaching. And even after following up with mobikwik they Are asking to a written confirmation from bsnl customer. Is it even possible to getting a written confirmation. Mobikwik have all the details. Recharge amount, phone no details they can cross verify it. But it seems like they don't want to give a refund for a failed recharge.
Mobikwik customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sonam Pankaj
    Jan 7, 2022
    Report
    Copy

    I paid full payment at time but zip pay services not reactivatd
    +1 photos
    Mobikwik customer support has been notified about the posted complaint.
    Jan 07, 2022
    Updated by Sonam Pankaj     Plz reactivat zip pay later services

    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      SEMIEL
      Jan 7, 2022
      Report
      Copy

      I already pay my zip bill 12000 on 2nd jan bt still mobikwik app showing my bill is due and i also receive calls from recovery department of mobikwik
      +1 photos
      Mobikwik customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        V
        Venkateswarlu499
        from Hyderabad, Telangana
        Jan 7, 2022
        Report
        Copy

        Dear Sir/Madam,

        By Mistake, a sum of Rs.50000 has been credited Mr/Mrs one mobikwick systems account instead of my account.IMPS[protected] is the transaction number, and the date is[protected].

        Regards,
        Venkateswarlu
        Mobikwik customer support has been notified about the posted complaint.
        Jan 07, 2022
        Updated by Venkateswarlu499         I am waiting for your quick response
        Jan 07, 2022
        Updated by Venkateswarlu499         Kindly do verify the transaction details and do the reverse the amount to my source account as soon as possible.

        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          AMARESH PATEL
          Jan 7, 2022
          Report
          Copy

          I am login mobiKwik next it automatically generated loan and automatically debit how ?
          Now Some people call me and paid the bill so how I paid ? Next I complain to you by mail just 1-3 second lest my id is blocked and it never open it notify user id invalid ? My mob [protected]
          +1 photos
          Mobikwik customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            Nikhil_Patel
            from Jabalpur, Madhya Pradesh
            Jan 7, 2022
            Report
            Copy

            Address: Unit 102, Block B, Pegasus One, Golf Course Road, DLF Phase 5, Sector 53, Gurugram, Haryana 122003, India

            I have made transaction on 9th Dec 2021 through Mobikwik of rs. 2035.40. Transaction was failed but amount got deducted from SBI Bank account. According to RBI guidelines refund should be credited to customer Bank account within 7-10 days but 25 days already completed still I didn't get refund in my SBI Bank account. Please call me as soon as possible to refund amount of rs. 2035.40 to my SBI Bank account. I am waiting for your response.
            My Refund Reference Number (RRN) is :[protected].
            +1 photos
            Mobikwik customer support has been notified about the posted complaint.
            Helpful
            2 other people found this review helpful
            2 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shan0786
              Jan 7, 2022
              Report
              Copy

              Hello Team,
              As I mentioned i have made electric bill payment for month if November on 28th of Rs.2855 and i Dec foe 1279 which was not credited to TS southern power board and bill is still outstanding although mobiwik showed that as successful took Zip bill payment of both amount Rs.2855 and Rs1270 and none has been refunded to me, when I spoke to executive no proper response they say it was credited to wallet although did not reach to me after all this only transaction done by me was of Rs.777 although they claim mobile recharges are done for Rs3357 which is not at all correct no amount was credited nor paid to merchant please help me I have settled all the bills with them
              Mobikwik customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Vibhor Singh199
                from Dehradun, Uttarakhand
                Jan 6, 2022
                Report
                Copy

                On 24/12/2021 I was depositing money to my WazirX wallet using mobikwik as a payment gateway, my money debited from my account but not credited to my mobikwik wallet through which I would have added to WazirX. I waited for 7 days for refund but didn't received any. Please look into the matter.
                Mobikwik customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  I
                  iamksakf74
                  from Mumbai, Maharashtra
                  Jan 6, 2022
                  Report
                  Copy

                  Dear Team, I transferred Rs. 10102.83 on 31 Dec, 2021 using Mobikwik UPI to my CoinDCX wallet. My CoinDCX wallet didn't received any money and even in Mobikwik its showing as unsucessfull transaction. But my money got deducted from my bank account and is still not reverted to my bank account. My bank says transaction was successfull from their end. Please help me with getting my money back.

                  I am attaching all the relevant screenshots with reference to my transaction.
                  1. Screenshot of invoice from Mobikwik
                  2. Screenshot o[censored]nsuccessfull transaction at mobikwik
                  3. Screenshot of successfull deduction of amount from Bank account
                  +3 photos
                  Mobikwik customer support has been notified about the posted complaint.
                  Jan 10, 2022
                  Updated by iamksakf74                   Hey Team,
                  Any update regarding the raise concern.
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Amar...
                    from Navi Mumbai, Maharashtra
                    Jan 6, 2022
                    Report
                    Copy

                    I paid my pay later payment before due date .. but i m trying to use pay later but its showing technical issue for payment . from last 3 days...please slove as soon as possible
                    Mobikwik customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      Krishma_124
                      Jan 6, 2022
                      Report
                      Copy

                      Zip re payment done but services have been disabled. They said their server are down due to operational issues. Ridiculous service. They kept calling me everyday to clear my dues and then use the funds again and they just disabled it
                      +2 photos
                      Mobikwik customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        H
                        HRITHIK GOSWAMI
                        Jan 6, 2022
                        Report
                        Copy

                        I was adding money 1779.96rs in mobikwik wallet, transaction was failed but money was deducted from bank account but not added in wallet, when i checked in mobikwik wallet it is showing transaction was successful, but in wallet it is not added yet and when i am clicking on transaction history of 1779.96rs it is saying "invoice is not available for this transaction ".
                        i also complained on mobikwik but it's been more than 48hrs still no response from them
                        Mobikwik customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Raj jaiswa
                          Jan 6, 2022
                          Report
                          Copy

                          I have done a transaction on 30th dec 2021 Of rs 1670 through mobikwik wallet to 1 mg tech. I have applied a cashback coupon of 1MGMOBI but i havenot recieved my cashback yet the company making fool .
                          +1 photos
                          Mobikwik customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Shan0786
                            Jan 6, 2022
                            Report
                            Copy

                            Hello Team,
                            I am contacting mobiwik team since a month now no response there was fraudulent activity of amount a 2700 approx has been devoted and then after sending online fraud msg my account has been disabled still I am getting messaging to repay the amount and being charged penalty when it’s not my fault. Second thing I have made electric Bill payment in last two month of Rs.2825 and Rs.1259 through mobiwik for which I have made the zip Bill payment although amount is still due in my electric Bill.
                            +1 photos
                            Mobikwik customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              I
                              iamaakashrajan
                              Jan 5, 2022
                              Report
                              Copy

                              Website: Mobikwik

                              While adding money to mobikwik wallet, from bank account, the money got deducted from the account, but not added to wallet. Now i need refund back to bank account. Please help me out.
                              +2 photos
                              Mobikwik customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                ritzcooldude
                                from Mumbai, Maharashtra
                                Jan 5, 2022
                                Report
                                Copy

                                I wish to use my mobikwik wallet which was unused from long time now my user show disabled I don't know why please help me retrieve my account back.

                                my contact details : [protected]
                                do not remember the incident date as is been not used for very long time.
                                Mobikwik customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  P.d. Sharma
                                  Jan 5, 2022
                                  Mar 5, 2023
                                  This thread was updated on Mar 5, 2023
                                  Report
                                  Copy

                                  I did repayment for the amount generated in pay later of mobikwik but it is not showing anywhere my transaction. Money has been debited from my account. Their customer care service is not responding either. They also have disabled wallet to bank money transfer.
                                  Please help with the problem.
                                  Mobikwik customer support has been notified about the posted complaint.
                                  View replies
                                  Mobikwik — Zip Pay Later payment failed but money debited

                                  Rohan vijay dalvi
                                  5march 2023
                                  I did repayment for the amount generated in pay later of mobikwik but it is not showing anywhere my transaction. Money has been debited from my account.

                                  Zip Pay Later payment failed but money debited - Comment #4092135 - Image #0
                                  Reply
                                  Helpful
                                  2 other people found this review helpful
                                  2 found this helpful
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    Ritesh RDB
                                    from Allahabad, Uttar Pradesh
                                    Jan 5, 2022
                                    Report
                                    Copy

                                    I did a fund transfer to wazirx through mobikwik but wazirx send me a message stating transfer failed but on the other hand MobiKwik says fund has been transferred successfully from their end but if wazirx didn't received then fund should be returned to your bank within 24 hrs. It has been more than 7 days now but no one knows where my fund is. I trusted mobikwik for this transaction since I am using this wallet since long time. This is high time to give up their services if they don't transfer my money.
                                    +1 photos
                                    Mobikwik customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      ravikm060
                                      from Mumbai, Maharashtra
                                      Jan 5, 2022
                                      Report
                                      Copy

                                      Address: Sion dharavi

                                      This is Ravi Kumar Mishra, I facing problem from mobikwik apps . Mobikwik apps not refunded my money which is initiated from Myntra on 26 November 2021. I have shopped some item from Myntra and paid online mode Through mobikwik apps but I returned that product. Then Myntra refunded Money but I don't get my money till now. I have raised issue in mobikwik apps and calling more then 20 times but still my problem not solve . and I share my bank statement with mobikwik apps. Therefore I complaint against mobikwik apps because it is not refunded my money till 5 nov2022.
                                      Mobikwik customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        H
                                        Husain2266
                                        Jan 5, 2022
                                        Report
                                        Copy

                                        I have got 2 refunds from ajio but only received 1 refund and it is almost more than 1 week gone but no refund is done yet.
                                        Mobikwik customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          IDBI Bank
                                          1.2
                                          (1805)
                                          Guru Gobind Singh College
                                          1.8
                                          (11)
                                          IndusInd Bank
                                          3.1
                                          (2191)