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Updated: Oct 8, 2025
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J
jamesasongate2019
from Mumbai, Maharashtra
Sep 27, 2019
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Address: Gurugram, Haryana, Gurgaon, Haryana, 785697

This is regarding an unauthorised withdrawal of my money from my account resulting from purchases made in mobikwik on 31.7.2019 at 7.40 to 7.55 pm by using of my debit card by someone. I did not share card details with anyone. I did not make online payments. I made complaint in bank. They said i used otp to complete the transactions which debited rs 39999 from my account. I am not satisfied. So i am coming to you to know the following

1. Date, time and place of delivery of the purchase made from my money

2. Name and contact number of receiver of the goods delivered

3. Billing address and pin code

4. Name of merchant in your website

5. Name, address and contact details of courier

6. Place of purchase/ip address of the device or computer or mobile number connected with the purchase.

Regards

Kukeshwar tamuli

Gaurisagar, sivasagar, assam
Mobikwik customer support has been notified about the posted complaint.
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    M
    Mustafa Khambat
    from Surat, Gujarat
    Sep 27, 2019
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    Address: Dahod, Gujarat, 389151

    Transfer by mistake to wrong number order id :[protected]d53b2386
    From number : [protected] to : [protected] date : thursday 26 sep 2019
    10:39 pm. Please resolve the issue asap.

    Transfer by mistake to wrong number order id :[protected]d53b2386
    From number : [protected] to : [protected] date : thursday 26 sep 2019
    10:39 pm. Please resolve the issue asap.

    Transfer by mistake to wrong number order id :[protected]d53b2386
    From number : [protected] to : [protected] date : thursday 26 sep 2019
    10:39 pm. Please resolve the issue asap.
    +1 photos
    Mobikwik customer support has been notified about the posted complaint.
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      S
      senthil151090
      from Mavelikara, Kerala
      Sep 27, 2019
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      Address: 5/3 Srinivasa ragava street Perambur, 600011

      I pay the due amount for cashbeen app through mobikwik app amount debited in the wallet of mobikwik and bank also but payment is failed but still amount was not refuned. The payment date is 29.08.19. I call bank he told u not done by bank app u done by third party app so pl contact that app. I already complaint to u through mobikwik app but not solved the issue. I am very unsatisfied your app.
      +1 photos
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        R
        Rohan_bali8828
        from Noida, Uttar Pradesh
        Sep 27, 2019
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        Address: 881 ward 6 mehrauli, New Delhi, Delhi, 110030

        I used my credit card to send money from credit card to bank. Mobikwik deducted my money but did not send it to the wallet niether any refund back to my card of 36424rs.
        The order history shows the amount but my wallet only reflects 8rs.
        I feel mobikwik has scammed me. Please see to the matter asap as i need it very urgently
        Please update me at [protected]@gmail.com as i need my money very urgently.
        Mobikwik customer support has been notified about the posted complaint.
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          N
          Neha Singh 1111
          from Khutar, Uttar Pradesh
          Sep 26, 2019
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          Hi, mobikwik is a fraud company. They have deducted more than 2000 rs from my debit card without any authorization. I have been calling there customer care for the past two days but nobody cares to pick up the call. There help section on their website is empty. Clearly, the company has been doing unauthorized transactions for many users. Big time fraud!!! Be aware!!!
          Mobikwik customer support has been notified about the posted complaint.
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            S
            smita@13
            from Pune, Maharashtra
            Sep 25, 2019
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            Address: Mumbai City, Maharashtra, 400060

            I got call from 2 numbers [protected] and [protected]. They said they are calling from sbi bank credit card branch. They had all my personal details: my date of birth, pan card details, card details, expiry month and my transaction billed amount details. They said they are extending my credit limit, and asked for otp that came on my mobile. they made a transaction of 56998 rupees using mobikwik website.

            I raised a complaint with sbi[protected] and with mobikwik[protected]. But i am afraid i will not get back my money. Please help.

            Rs.29, 999.00 was spent on your SBI Card ending with 1455 at WWW.MOBIKWIK.COMon 18/09/19. Know more on the App: https://sbicard.com/mobile-app

            Rs.26, 999.00 was spent on your SBI Card ending with 1455 at WWW.MOBIKWIK.COMon 18/09/19. Know more on the App: https://sbicard.com/mobile-app
            Mobikwik customer support has been notified about the posted complaint.
            View replies
            Dear sir date 24.08.2019 at 12:32 fraud of 49000 rupees my credit card hdfc [protected] by mobile phone number [protected] and wewside WWW.MOBIKWIK.COM please please help me kindly I request to you as soon as possible and I also logged FIR date 15.09.19

            credit card fraud transaction by mobikwik - Comment #3546301 - Image #0
            Reply
            Ratandeep Gupta's reply, Sep 26, 2019
            Date 24.08.2019 at 12 :32 fraud of 49000 rupees my credit card hdfc 5523650001250322 by mobile phone number 8292001973 and wewside WWW.MOBIKWIK.COM please please help me kindly I request to you as soon as possible thank you so much and date 15.09.19 A FIR logged
            I paid loan front emi rupees of.2549.98 on 24.09.2019.my registered mobile no.[protected] and my loan front id 1035069 amount is debited from my account. But not initiated on loan front app, their customer care person said the amount is pending in payment gateway...pls initiate loan amount pls respond unless I should pay penalty for that loan

            credit card fraud transaction by mobikwik - Comment #3546350 - Image #0
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            Refund
            I was pay my light bill MK[protected] from mobikwik. Some how pay was not done but my amount is deducted. They aren't refunding

            credit card fraud transaction by mobikwik - Comment #3546374 - Image #0
            Reply
            I made payment on 24/09/19 for loan due .amount debited in my account but still pending .not updated in my loan account.make payment for my needs

            credit card fraud transaction by mobikwik - Comment #3546427 - Image #0
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              H
              Harshit-de
              from Delhi, Delhi
              Sep 25, 2019
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              Address: Pune, Maharashtra

              My user id is [protected] and when i’m logging in it has been disabled on 23 sept i had made and transactions of rs 5000 to transfer thé money to my bank account but it hasn’t received in my bank yet and my user id is also disabled i’m calling on your toll free but till half hour also it doesn’t gets transferred i want my money back in 24 hrs or will be complaining against mobikwik wallet again rbi ombusandan scheme and will file a case in consumer forum against fraud of money against mobikwik request u too solve the issues as soon as possible to avoid legal proceedings, my user id [protected]
              Mobikwik customer support has been notified about the posted complaint.
              View replies
              Harsh I am facing the same problem.plz wat we can do tell me also.my email is [protected]@gmail.com
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                R
                RK Tips
                from Bhachau, Gujarat
                Sep 24, 2019
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                Address: near to nagarpalika complex shop no 7 anjar kutch, Kutch, Gujarat, 370110

                September 21 transfer to mobikwik wallet to my account money transfer my mistake in one wrong no mistake transfer that money wrong person i contact tha bank branch manager sir information in this clear that mobikwik side probblem only mobikwik wallet side i contact tha mobikwik not respond my probblem. My account no.[protected]. I sent wrong account no[protected] so clear me my problem pls help me what can i do
                +1 photos
                Mobikwik customer support has been notified about the posted complaint.
                Sep 24, 2019
                Updated by RK Tips                 September 21 transfer to mobikwik wallet to my account money transfer my mistake in one wrong no mistake transfer that money wrong person i contact tha bank branch manager sir information in this clear that mobikwik side probblem only mobikwik wallet side i contact tha mobikwik not respond my probblem. My account no.. I sent wrong account no so clear me my problem

                View replies
                Cant recive gift card I purchase on24september 2019 at5:40pm amazon pay gift card rs 238 in which rs226 deducted from my bank account rest by using supercash but today 26sept.2019 reciver can't get gift card

                mobikwik not respond me - Comment #3546306 - Image #0
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                  N
                  Ntr Annaiah
                  from Mumbai, Maharashtra
                  Sep 23, 2019
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                  Address: Gangasandram, Krishnagiri, Tamil Nadu, 635117

                  September 16 transfer to mobikwik wallet to my sister account money transfer my mistake in one wrong no mistake transfer that money wrong person i contact tha bank branch manager sir information in this clear that mobikwik side probblem only mobikwik wallet side i contact tha mobikwik not respond my probblem. My sister account no.[protected]. I sent wrong account no[protected] so clear me my problem
                  +2 photos
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                  Sir mere credit card ka bill payment kiya but fail ho gya mere account se paise cut bhi gya
                  But 2 day bad wo transaction failed ho gya
                  But aaj 8 day bad bhi paise refund nhi huye

                  Transaction id MBK[protected]

                  my wallet to account transfer my money wrong account transfer - Comment #3543178 - Image #0
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                    M
                    Mohit8gupta
                    from Pune, Maharashtra
                    Sep 23, 2019
                    Resolved
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                    Resolved

                    It’s been 15 working days since i got an email from fraud alerts regarding my refund amount of rs. 3, 999.00. I am trying to contact fraud alerts and risk department via email but not getting any replies from them. I have even tried several times to call customer care but even they are not picking up my calls. I wanted to know the status of my refund amount. When can i get it.
                    Please find attached screenshot for your reference.
                    +1 photos
                    Oct 4, 2019
                    Complaint marked as Resolved 
                    It’s not yet been resolved. It was marked as resolved without my consent.
                    Mobikwik customer support has been notified about the posted complaint.
                    Sep 26, 2019
                    Updated by Mohit8gupta                     Not yet received any updates. They don’t even pick general calls when dialling to Customer Care
                    Sep 30, 2019
                    Updated by Mohit8gupta                     Still waiting for updates
                    Oct 03, 2019
                    Updated by Mohit8gupta                     Is this for real. I mean, I am seriously not getting any updates even after complaining here. Not even getting any updates from you as well. What’s the point of making this site?
                    Jun 23, 2022
                    Updated by Mohit8gupta                     It’s not resolved, they have closed it at their end
                    View replies
                    I was drawing rail ticket from namkhana to burdwan rs 225 through UTS, then I selet the payment options mobikwik for payment but the money is deducted but transaction failed and no money is refunded.my mobile no [protected]

                    refund amount status - Comment #3543220 - Image #0
                    refund amount status - Comment #3543220 - Image #1
                    Reply
                    Mere credit card se fraud ker paise transfer kiye gaye hi SBI Credit Card se 29500+29500=59000 RBL Credit Card se 49500+25500=75000 or AXIS Credit Card se 29500 total 163500 date 17.09.2019 so plz investigation kare or mere paise refund kare mera mobile no [protected] hai

                    refund amount status - Comment #3543299 - Image #0
                    refund amount status - Comment #3543299 - Image #1
                    refund amount status - Comment #3543299 - Image #2
                    refund amount status - Comment #3543299 - Image #3
                    Reply
                    I tried to recharge thro Mobikwik for an amount of 499/-. But unfortunately, I selected Airtel instead of BSNL. Kindly do the needful.Ref id - 592e0009ded67
                    Reply
                    Dear sir I have a credit card so I have to transfer to that amount to my savings account so I have to transfer to this app mobiwiki app so I have do that but credit card amount deducted but that amount not u credited to my savings account and otherwise not credited to my mobiwiki wallet so kindly check it sir
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                      L
                      Lakhwinder Rana
                      from Mumbai, Maharashtra
                      Sep 21, 2019
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                      On 12aug 2019 and 13aug i tried to transfer money from mobikwik to bank account. Money from bank along with charges first deducted from the account in i want to transfer money and later on only money reverted in account butcharges were not refunded. Then i read that money couldn't be transferred. If money couldn't be transferred in account then refund the amount deducted as charges for transfer of money. Please help me to get back my hard earned money.
                      Mobikwik customer support has been notified about the posted complaint.
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                      Sir main transfer kr raha tha apna account me toh mera rupiya kt gya but mere account me nhi mila sir mujhe

                      regarding charges deducted but money not transferred - Comment #3543124 - Image #0
                      Reply
                      On sept 21st 2019 i have transfer 35, 000 RS/- from my credit card account
                      order id:- 5930f2b0188e4
                      money got deducted from my credit account but it is not yet credited to my bank account

                      on 20sept 2019 i have transferred 12, 000RS/- they also got struck. please resolve this issue as soon as possible.

                      regarding charges deducted but money not transferred - Comment #3543182 - Image #0
                      Reply
                      When i open mobikwik account which i login with my number [protected] it is showing that the user is disbled. I have 25000 rupees in mobikwik wallet, how to get the amount which has been blocked
                      Place open my account

                      regarding charges deducted but money not transferred - Comment #3543562 - Image #0
                      regarding charges deducted but money not transferred - Comment #3543562 - Image #1
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                      Please stop my my transection which was held today with my credit card no is [protected] amonnt is 19999
                      Rahul Sharma
                      Please stop this transection
                      I am share image of this

                      regarding charges deducted but money not transferred - Comment #3543617 - Image #0
                      Reply
                      P Rahul sharma's reply, Sep 18, 2019
                      And please send your customer care number so that we can talk with them and hindi
                      P Rahul sharma's reply, Sep 18, 2019
                      Please return this transaction which is done by today from my credit card as seen in attached image because this was done by fraud person
                      M apna pin no bhul gya hu aur mujhe bhut problm ho rhi h mere kafi pase use fase hue h jo m use nhi kr skta mne vha apna aadar card pen card transactions vgera sub uploaded kar diya fir b aaj 15 din ho gye abhi tak mere pin unblock nhi hua plz plz plz hlp
                      Reply
                      I cannot pay Credit Card Bill from last 5 Days. Yesterday I have Paid BSNL Land Line Bill. But I have tried to Pay ICICI & SBI Credit Card Bill. The Massage comes, Operator not available.
                      Please solve the issue immediately.
                      C S Ranadive
                      [protected]
                      [protected]@gmail.com
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                        P
                        Pranjal20
                        from Bengaluru, Karnataka
                        Sep 21, 2019
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                        Address: 560035

                        I got call from 2 numbers [protected] and [protected]. They said they are calling from sbi bank credit card branch. They had all my personal details: my date of birth, pan card details, personal and office address, card details, expiry month and my transaction billed amount details. They said they are extending my credit limit, and asked for otp that came on my mobile. I shared they otp, and they made a transaction of 39956 rupees using mobikwik website. They have also changed the password for my online account.

                        I raised a complaint with sbi[protected] and with mobikwik[protected]. But i am afraid i will not get back my money. Please help.
                        Mobikwik customer support has been notified about the posted complaint.
                        Sep 21, 2019
                        Updated by Pranjal20                         Please help to cancel the transaction and revert the money back.
                        View replies
                        September 21, 2019
                        $9.65
                        See attached picture for account details.

                        credit card fraud using mobikwik - Comment #3543183 - Image #0
                        Reply
                        I tried calling and customer care creates ticket no but their is no solution for it anyways I have just received a loan from Mobikwik I won't pay still I get reply and solution for my concern
                        Reply
                        Please stop my transaction which held today because it was happened by fraud person.
                        Also share your customer care no so that we can talk with them in hindi.

                        credit card fraud using mobikwik - Comment #3543610 - Image #0
                        Reply
                        My order id is OMK22d1b[protected]f. i have paid rs5639.69 for my PSPCL bill. the amount was debited from my account and Paid to merchant< rrn[protected]> was shown sucessfull on Mobikwik but the bill is still not paid. I have complained at help chat with ticket no. 12179571 on sep 10, 2019 but 6 days past there is no response.
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                          V
                          Vidya Pothuluri
                          from Nellore, Andhra Pradesh
                          Sep 21, 2019
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                          Address: 524003

                          On[protected] i received a call from a no. Saying that they are calling from rbl bank credit card service. And asked about credit card queries. I refuse to gave the details. They have furnished the following details. Card number, name, email. Due to that i have provided the otp. 50000 rupees swiped to their mobikwik account.
                          This transaction was not done by myself. So please raise this issue and resolve.
                          Thank you.
                          Mobikwik customer support has been notified about the posted complaint.
                          View replies
                          Return my cash

                          fraud call transaction - Comment #3542956 - Image #0
                          fraud call transaction - Comment #3542956 - Image #1
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                          I paid yestaday and day before yestaday credit card bill 1 i paid 10100 and next day 13287
                          In my bank account money is cuted but not paid in the credit card i want my money back please its so urgent to pay money my bill time is overing today is the last date please give back my money please thinking you sir please understand my problem

                          fraud call transaction - Comment #3543211 - Image #0
                          Reply
                          I have not done any transaction from your site pleas you should return immediately this amount as soon as possible. i shall be highly oblige of this kind act.
                          Thanking you for the same.
                          Prakash Kumar Sinha
                          SBI SB A/c [protected]
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                            C
                            Chandranna Dasari
                            Sep 21, 2019
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                            Address: Bangalore, Karnataka, 560016

                            I have transfer ₹10, 000/- to my mobikwik wallet for transferring to my bank account. When i'm trying to transfer money from "wallet to bank" have got the error "email id not found in the request". Whenever i'm not changing my email id from mobikwik account, using same mail id, but still got the error.

                            If you are not responding then i will put case against you on mobile court.
                            Mobikwik customer support has been notified about the posted complaint.
                            View replies
                            Dear Mobikwik team,

                            Do we have any update on the below complaint? what is the further action and whom i can contact?

                            All customer care numbers are now working...

                            Regards,
                            Chandra
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                              M
                              Mbasha@123
                              from Hyderabad, Telangana
                              Sep 20, 2019
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                              Address: hyderabad, Hyderabad, Telangana, 500081

                              Dear sir/madam,
                              Yesterday I have paid zip pay bill amount of Rs:250.08 . Order id-mbk51658773 money is debit in my account and not deduct zip pay amount, bill is opned in my wallet app, There no responses from mobikwik team,
                              so I need to raise a complaint, I need a resolution as early possible,
                              today is my due date

                              my name medarametla vinod mobile [protected]
                              [protected]@gmail.Com
                              Mobikwik customer support has been notified about the posted complaint.
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                                I
                                IME EDUCATION
                                from Dindigul, Tamil Nadu
                                Sep 20, 2019
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                                Very intelligent fraud mobikwik
                                Payment take immediately but refund process not done. Customer care no not working. All people bank details share and take money. Then raise a tickets that is useless. Fraud fraud don't play with human. Mobikwik app cheater. Overall i am transfer amount not credit opponent party but my amount deducted immediately. This is already planned. Intha pollapuku pichai edukkalam
                                Mobikwik customer support has been notified about the posted complaint.
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                                  M
                                  [email protected]
                                  from Mumbai, Maharashtra
                                  Sep 20, 2019
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                                  Address: 44 palayam bazaar woraiyur, Paalam bazaar, Tiruchirappalli, Tamil Nadu, 620003

                                  Helo sir my registered mobile number is [protected].. My loan front loan id is 919119 the payment is complete rs 6100.98. Payment is success but merchant cant get the payment i will pay another payment still now no refund please arrange refund please.. I adk loanfront customer care he says ask mobikwik zookpay payment failed so only i ask you... What can i do i attach the payment screenshot please help me refund my money.
                                  My registered email id is [protected]@gmail.com
                                  My registered mobile number is [protected]

                                  Please help me i need urjunt medical emergency
                                  +1 photos
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                                    J
                                    JatinderchawlA
                                    from Hoshiarpur, Punjab
                                    Sep 19, 2019
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                                    My mobikwik account is blocked. I trying to login it displays message as "user is disabled".
                                    My money of rs.106- is pending in mobikwik wallet. Neither no one is responding on mobikwik helpline number nor i can lodge complaint to mobikwik due to account blocked by mobikwik.

                                    Pls activate my account as soon as possible.

                                    Mobikwik id - [protected]@gmail.com
                                    Mobikwik customer support has been notified about the posted complaint.
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                                      Pankaj Prakash boro
                                      from Khawhai, Mizoram
                                      Sep 19, 2019
                                      Resolved
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                                      Resolved

                                      Address: Assam,guwahati, Noonmati

                                      Rs 7500 stuck in my wallet i was transferring amount to my cousins bank account as he needed very urgently but i couldn't because of your non-conceptual policies. If withdrawing money from bank to wallet does not require kyc then why it require's for transferring from wallet to bank???. Rs 7500 is not a small amount it's someones half of the monthly salary so don't play with peoples emotions kindly do the needful.

                                      7 hour crossed i mailed about it in [protected]@mobikwik.com but still their is no response from your end, if this is the you you treat you customers better to raise the issue in a social media if required
                                      Nov 14, 2019
                                      Complaint marked as Resolved 
                                      Resolved
                                      Mobikwik customer support has been notified about the posted complaint.
                                      Sep 19, 2019
                                      Updated by Pankaj Prakash boro                                       Just got an call from MOBIKWIK team instead of resolving my issue they have sent me an OTP & a guy called me asked me my OTP whereas in that same massage there was mentioned that do not share it to anyone. Mobikwik itself says that our executives will not ask for nay personal details like CVV & OTP's. Mobikwik team is thee any other way to solve my problem without sharing OPT's??? i just want my money back.
                                      Sep 20, 2019
                                      Updated by Pankaj Prakash boro                                       raised Ticket id 12253413 & 12244736 but still not resolved it seem they don't bother anything.
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                                        pritam2507
                                        from Delhi, Delhi
                                        Sep 19, 2019
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                                        My mobikwik account is blocked. I trying to login it displays message as "user is disabled".
                                        My money of rs.101.61/- is pending in mobikwik wallet. Neither no one is responding on mobikwik helpline number nor i can lodge complaint to mobikwik due to account blocked by mobikwik

                                        Registered email id - rg. [protected]@gmail.com

                                        Enable my mobikwik account
                                        Mobikwik customer support has been notified about the posted complaint.
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