Mobikwik Complaints & Reviews

I tried bsnl mobile recharging through mobikwik, but recharge failed, while the amount was deducted from my icici bank credit card. No refund till date despite complaining to mobikwik and bsnl.

Complaint reference number is : 12003642

Transaction id: mbk[protected]

Amount: 2099.0

Transaction date: 25/08/2019 09:58:00

Description: recharge of mob no [protected] with plan 2099. Paid from icici credit card. Recharge not done. Amount debited.

Hi Team,

My Name is sandeep sharma and on 12-sept-2019 two fraud transaction happen from my debit card. one transaction is of 1000 and other is 31998.
My details of card number and the attachment are given below.

Name- Sandeep Sharma
card-[protected]
My mobile number- [protected]
please feel free to call me if you need any other information and please check the attachment.
Please sir help me asap please if possible stop this

Thanks
Sandeep
+91 [protected]

Credit card bill was paid on september 9th amount got deducted from the bank account.
After some time on the same day recieved a notification stating transaction got failed refund will be initiated. Its been 4 days, the amount has not been refunded. Its very important to pay the credit bill because due date is 13th of this month.
I need to pay it today. Please refund the amount by today at any cost.
Please do the needfull.

I was suppose to receive an amount of rs.10000/- from jai kishan who having mobile no. [protected], through mobikwik.

He called up to me and ask me to accept a link so that he can make the transfer. Once i accepted the link it had debited the amount from my own account. You are requested to kindly refund me this amount back to my account against these two transaction id.

I already mailed to mobikwik on dated 07
09.2019. But not response received.

में ने 5 सितंबर।2019 को 38000 का क्रेडिट कार्ड के बिल का भुगतान किया था परंतु आज 10 सितम्बर हो गया परन्तु न तो मेरा पैसा क्रेडिट कार्ड कंपनी में गया न तो वह वापस बैंक में रिफंड हुआ में बहुत परेशान हो गया हूं ।।मेरा कोई सलूशन निकले प्लेज़ मेरी हेलप करे ट्रांक्शनआईडी मेने सेंड की है ।मेरा पैसा कैसे आएगा और क्या प्रोसेस रहेगी जरा स्पस्ट करे ।। धन्यवाद।।

I paid my recharge worth rs 45 on 7/9/2019 and order ID - MBK[protected]
but due to some technical problems my recharge got failed.My money had been deducted from my account which i havent got back yet.
They are not even recieving my call.pleasee to solve my problem and one thing more mobikwik is probably the worst app i have ever used . I tried reaching the customer care, but all the contact numbers as well as mails are invalid.

This is very poor service from mobikwik.
I would like to request you to please look into the matter as soon as possible.

Respected sir/madam,
My dth recharge is failed & the following message appeared. And you have blocked me after failing of payment from mobikwiki account.

I have done dish tv dth recharge of ₹322.0 for [protected] which got failed.

Transaction details
Vc no. [protected]
Operator dish tv
Category dth
Updated wallet balance ₹ 0.0
Total wallet balance* ₹ 161.0
Transaction date sep 8, 2019 (Sunday)
Transaction id mk01008hidmj
Total refund ₹ 322.0
Refunded to wallet : ₹ 16.1
Refunded to payment gateway : ₹ 305.9

But still, i didn't got my refund amount ₹ 305.9.
Help me out, so that i can recharge again.

Got failed tranction via mobikwik wallet of Rs 96.11on 2nd Sept 2019...but amount got deducted till now no reply from customers help line also not recover my deduct amount...so bad. India govt providing them digital payment gateway and they misuses it::::kindly look forward it and resolve as soon as possoble

Tranction detail photo attached below

Amount of rs 20000/- debited from my credit card on 4th sep and online booked ola from mobikwik wallet and paid.
Please help me to get my money i will be obliged.
The booked ola never called me for pickup and charged 20000 for my booking,
It was automatically debited, from my mobikwik wallet, and sent to ola without knowing myself, i have touch problem on my phone, all this happened knowing me.

I have made the EMI payment of Rs 1417.00 on dated 06/08/2019
its detail is given here-under:

Date:Aug 06, 2019 10:22AM

Recharge/Bill payment for X86DPF94534036

Transaction Id: BF[protected]

Paid :₹ 1, 417

It was wrongly paid so please get the money back to the account so that it could be paid to the right company.

When payment msg from bank came I noticed the wrongly paied and complaint but as it was last date I paid through your app immediately . Pl do the needful so that right payment could be made.

Sir somebody send me a mobikwik link on my google pay account of 5000 rs.. And i just pay.. That it will be debited from my account after that another will came rs 2500. That also will debited from my account and his name is manoj kumar. His mobile num is this [protected] sir please refund my money as possible.. I m cab driver i m not so rich.. Fraud name is manoj kumar plss contact them

Dear team, my father got a call today at 9:18 pm and he spoke as his associate and said that i am sending 11000 to your account, you give me your paytm number. I am also giving the number from which the call was made and the number of my father.

Neither i have received any call or otp.

Also giving you transacation id and upi ref no. 1.5000 transacation-s30728976 reference id[protected].1500 transacation-s30787691br...

On 20th using mobikwik made payment but the receiver party not received the payment so made payment again but party not received. Now bank a/c debited time party not received payment. Mobikwik help not solve the issue even 3-4 days pass and even not give option to communicate with them or technical team now i have dought that even they have technical team or not.

Me paid a credit card bill using mobikwik upi system on 9 july rs - 5000 my money is debit but bill is not paid. I complaint manny time to mobikwik but no response. All documents share with mobikwik but no process.
My 2 credit card statement is avilevile but payment not update.
Mobikwik call centre is not receive my call.
My money is loss so please help me

Sir/ madam,
I was trying to book bus ticket from abhibus app through mobikwik on 14.05.2019. Ticket was not booked but amt rs. 874.81 deducted from my bank account. I registered complaint so many times on mobikwik app. But the money is not still received to my account. Hence look into the matter and do the needful. Refund my money with in 24hrs. Bank account details are attached with this mail.

Card no. 5272 53** **** 6480
Dr of transaction- 14.05.2019
Amt debited- Rs. 874.81/-

Mayur Khare
Mobile-[protected]

I tried to recharge on sunday 1/9/2019. Jio no. [protected] first time it showed a messege 'something went wrong' and rechage did not complete but 149 rupees balance deducted from my account. After some time i tried to recharge. Second time i recharged with 149 and recharge done. But first time deducted money and rechage was not completed. Kindly resolve my issue.

A person by the name Deepak Kumar approached me via Olx for an ad I had posted recently. He asked me whether I had UPI or google pay and proceeded to acquire my QR code, UPI ID and phone number for the transaction of rs5000 to my account. On call, he asked me to accept the transaction request of rs5000 from mobikwik on my Google pay account, claiming that by doing so, he would be paying me rs5000. In reality, he was attempting to commit fraud by taking my rs5000. When I declined that request, he sent me 2 more requests of rs10 each which I tried to transact but my bank servers didn't respond. Hence, no money was deducted from my account but he told me to check my balance, saying that all my money from the bank account has been deducted. He admitted to taking all the money. However, no money has been deducted yet. I have blocked him and reported him on olx. I request Mobikwik to find out the details of this person so that I may take legal action against him for trying to run a scam via their app.
Attached are screenshots of the same incident.

I am nikunj samwani, for a transaction a month back i was promised to get cashback with all terms and condition satisfying but i haven't received any cashback. I have raised ticket but no reply after 24/08/2019. No solution provided by mobikwik team.
Also i am not able to login in mobikwik on other device, it says due to security reason cannot login into other device. I have raised ticket for this as well but no reply from mobikwik team.

Nikunj samwani

Hi my account is showing disabled.
I tried to add my money through credit card to bank account through your app cashout but instead of bank it credit in mobikwik wallet.. I raised a complaint for the same instead of resolving my issue you guys blocked my account. It showing user id disabled... Seriously too bad experience.

Details

Name - shivam verma
Mobile - [protected]
Email - [protected]@gmail.com
Amount - 18732.78

Kindly unblock my account so that i get my money back

Dear sir, i have transferred amount rs 5000 to mobikwik wallet number [protected] in place of mobikwik walllet number [protected] due to mistake.
So, please refund this amount into my mobikwik account number [protected].
On contacting to that person is not responding by not picking up my call, belonging to mumbai, maharashtra state.
Order no :- [protected]eecfb05.

Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
So kindly help me for refunding my money.
Thank you.

Irfan khan