Mobikwik Complaints & Reviews

On april 4, 2018 i added inr 5000 in my mobikwik wallet linked to mobile no [protected]. But, only rs 1 was added in my wallet.
In history, it shows inr 5000 added successfully and in next transaction it shows "wallet debit against bank transfer recovery" and inr 4999 is deducted from the wallet. There is no invoice or detail of this transaction. I've tried contacting customer care but so far i haven't got any response.

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Address: Gurgaon, Haryana

Website: www.mobikwik.com

On march 14, 2017 i added inr 5000 in my mobikwik wallet linked to mobile no [protected]. But, only rs 1 was added in my wallet.
In history, it shows inr 5000 added successfully and in next transaction it shows "wallet debit against bank transfer recovery" and inr 4999 is deducted from the wallet. There is no invoice or detail of this transaction. I've tried contacting customer care but so far i haven't got any response.

Mobikwik customer support has been notified about the posted complaint.

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A

Abhishek joh.

from Jodhpur, Rajasthan

Apr 6, 2018

During recharge the money was deducted but recharge was unsuccessful. Please refund my money as soon as possible within 3 days. Even during recharge there is no slow connection the app needs to be improved.

money deducted from my wallet without any reason - Comment #3061182 - Image #0

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S

Shilpa C S

from Bengaluru, Karnataka

Apr 6, 2018

[protected] this no kyc update pls update kyc

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Address: Bangalore, Karnataka, 560076

Yesterday morning i initiated transaction of rs4000 with processing charges rs120 which is rs 4120 in total to canara bank account but it's failed and no response or even invoice is not there for that particular transaction. It's more than 24hours and i logged twice help tickets but no reply yet.

When will this be resolved and when will the money be refunded?

+1 photos

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H

Harry01

from Kolkata, West Bengal

Apr 4, 2018

I added 5000 Rr in my mobikwik wallet which I am not able to utilize they asking for kyc update and when ever I trying to update my kyc its not happening I try to contact with customers care many time's but no response from them. It's really a fraud company I ever seen.

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Address: Ernakulam, Kerala, 683574

I have made two transactions to BSNL on 02 March 2018 from Mobikwik. Both failed. But the amount not credit back to my account even after 1 month. No response for the ticket registered on the customer care service (Ticket #8110996).
1) Transaction Id: FCDR[protected] Mar 02, 2018 10:50AM.
2)Transaction Id: FCDR[protected] Mar 02, 2018 9:52AM

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Address: Gurgaon, Haryana, 122505

Website: Mobikwik

This is regarding my order towards grofers where i paid 1505/- through mobikwik.
Transaction failed and order could not be placed but mobikwik deducted my money and did not refund it even after more than a month.
I have repeatedly raised a ticket but of no use.
I need my money back. Mobikwik has not shared any customer number on app where i can connect with them.

Please help.
Thanks in advance.

My email id is kimmi. [protected]@gmail.com

+1 photos

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Mar 29, 2018

ShamimTopsia's response Plz return my money
Mobile no[protected]

Mar 29, 2018

ShamimTopsia's response Return my money

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S

ShamimTopsia

from Kolkata, West Bengal

Apr 4, 2018

Sir
I have purchase medicine by medlife on 16 march 2018 amount 1169.32 but money not transfered in medlife account
So i request you kindly refund my money in my bank account
Moblile no.[protected]
Name shamim ahmed
Bank name union bank
Saving account
No.[protected]

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Address: Gurgaon, Haryana, 110006

Website: mobikwik.com

Dear sirs you have not solved my problem till today..But do write solved.Perheps this is way of your income? today is 9th feb.2018. Ihave got a mostly not given to me super cash.I want to ask you, there is my any fault? you have blocked my supercash, why? thus there will be many peoples, whose money will be blocked by you. How is your income?reply me. You do miss guide me.Please i want urgent decissson.Till when will hang the matter.Byconsumer law do not allow this.Thanks sukhmal jain 30 jan, 20185:22 pm lastticket #7763230
09 feb, 20182:33 pm ticket #7832235 others

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Parna Ghatak

from Mumbai, Maharashtra

Apr 3, 2018

I have transferred an amount of Rs 2060 to my bank account yesterday but the amount is not yet credited, while I look for the invoice it is said no invoice is found against the transaction history. Kindly look into the matter it is almost 24 hrs.

I have attached the screenshot and highlighted the portion

super cash blocked - Comment #3057814 - Image #0

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Address: Thiruvananthapuram, Kerala, 695581

Hi,

Done a myntra transaction via one mobikwik. Transaction failed but money deducted from account. It's been more than 10 days and no response. Complaint raised via their chat service but no response.
Their service is the worst one i ever encountered with. They don't have a customer care cell where we can raise complaints. Their chat support is is worst.
Requesting all to remove the mobikwallet the worst one ever came across.

Multiple complaints raised all of them showing in process. No updates.
Order id: 567d5da89b587

Rs 3406

Kindly ban this application. It's looking people.

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Apr 03, 2018

sanjay singh mau's response Payment debit my debit'card by mobikwik id.recharge to dish tv[protected] 246/-डेटेड 31.03.2018

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sanjay singh mau

from Haridwar, Uttarakhand

Apr 4, 2018

Payment not update from my account debit by amount 246/-- dish tv [protected] dated31.03.2018

mobikwik refund - Comment #3058574 - Image #0

mobikwik refund - Comment #3058574 - Image #1

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Address: Gurgaon, Haryana

Today 2nd april 2018, i did two transactions (Of rs 600 and rs 100 respectively) for adding money to my mobikwik account wallet linked to my number : [protected] but the money didn't update in my wallet although it got deducted from my sbi account, in both transactions.
Please look into the matter and make the refunds as soon as possible. These kind of issues are pretty annoying.

+1 photos

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Parvesh.Nehra

from Agra, Uttar Pradesh

Apr 3, 2018

The Terms and Conditions o[censored]sing Supercash were different at the time o[censored]sing the coupons (in Dec 2017). But they have changed the terms later on, and I cannot use the earned Supercash now (March 2018). Hence My Supercash of Rs 467 got expired.

money deducted from my account but didn't update in my wallet. - Comment #3057956 - Image #0

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Address: 560047

Please do not download mobikwik - it keeps on giving supercash to make people fool as there is no where we can use them - its just a eye wash and luring customers by saying 100% cashback - # mobikwik

When i tried to register for kyc with aadhar via manual check it says no service, when i try to use it in any local kirana shops and petrol pumps they say mobikwik cheats even vendors and not pay them as well - looks like brother of nirav modi and vijay mallya - end goal is to cheat everyone and close the business one day with people money

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Cool Ale

from Chaibasa, Jharkhand

Apr 3, 2018

Suddenly Purchasing details message are shown in my mobile then after back to back continue purchase from my account.This fraud continues from 27/03/2018.The following transaction are attached.

mobikwik company - fraudsters - Comment #3057809 - Image #0

mobikwik company - fraudsters - Comment #3057809 - Image #1

mobikwik company - fraudsters - Comment #3057809 - Image #2

mobikwik company - fraudsters - Comment #3057809 - Image #3

mobikwik company - fraudsters - Comment #3057809 - Image #4

mobikwik company - fraudsters - Comment #3057809 - Image #5

mobikwik company - fraudsters - Comment #3057809 - Image #6

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Website: Mobikwik

On 21 march 2018 i tried to pay bill for the ca no. :[protected] of rs. 20231. The company deducted 20000 from my bank account but the transaction failed. The transaction id is: tpddl[protected]. I had to pay the bill through freecharge. It has been 10 days and i am yet to receive a response or refund. The customer care service is not reachable. Kindly help as the amount is very large.

+2 photos

Apr 4, 2018

Complaint marked as Resolved

The company has credited the amount in my bank account.

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On friday march 30, 2018 i had accidentally recharged an amount of 349 ₹ for an unknown vodafone no. I lost my money.. I request u to refund me the amount or forward the amount to my actual mobile number:[protected].. Instead i wrongly typed [protected].. Please resolve the issue as soon as possible. I hope my problem will be resolved as soon as possible since i am using mobikwik for all my recharge purposes and i trust mobikwik a lot.

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Address: 122002

Website: Mobikwik.com

I prateek gupta booked a hotel daksh junagadh, gujarat on date 28 march 2018 timing 11 pm of amount 3512 through mobikwik app via cleartrip and booking id is [protected]. The address that mobikwik mention of hotel is totally wrong it is not in junagadh but 80 km far away from junagadh. I call several times to mobikwik customer care but there was no response at all. So i want to register my complaint and resolve my problem. I want my refund money back.

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Address: Solapur, Maharashtra, 413304

By Mistaken on another VC number Dish recharge has been done wrongly..RS 250 deducted for that on 27.3.2018 ...Sure i did not get any benifit ..only i lost 250 rupees...so instead of dth recharge i need money refund ...(Dish tv actual vc no.[protected]..but mistaken..on other digits...see n do needful...i will be very greatful i[censored] do retrun as possible soon..so hurry and note report

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My mobikwik is registered in email [protected]@gmail.com. I have 164 rupees in my wallet, but whenever i want to recharge page open to register my adhar no. Due to recent senstivity and adhar linked to my bank account. I don't want to register my adhar. So, i am not able to spent my money from mobikwik wallet. I have registered myself for convenience not to share my sensitive data to your website. Please let me use my money or transfer it to my account. I don't want to share my adhar no.

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Address: Chennai, Tamil Nadu, 600035

Website: www.mobikwik.com

I have opened mobikwik account for the payment of medlife bills. On 24/03/2018 i have transferred rs.5000/- from my icici bank account for the payment to medlife bill.

On 27/03/2018, when i am trying to pay i got a message that :

"sorry user is disabled"

My money is with them.. I want the same back into my account.

My: mail id: [protected]@gmail.com
My: mob:no.[protected]

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Address: 770017

Website: mobikwik wallet

I became dissatisfy to this service as my wallet is not yet upgraded or my kyc not yet updated forwhich my money with rs.10000/- is blocked since 1 month. After so many reminders the customer care sent the mail that "mobikwik is not servicing your area and we will reach out to you as soon as we have presence in your area. Once we start the services then we will let you know about that". There is no notification came during the installation/download of the application

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Address: Kutch, Gujarat, 370201

Sir,

I have added Rs. 1001/- to my wife's mobikwik account on 16/03/2018 but the amount is deducted from bank & wallet is not updated by mobikwik, in this regards many complaints have been made but i have not received the reply of any complaint.

Only status has been shown, resolved. i want to intimate to the [protected]@mobikwik.com but the mail box is full hence mail was not delivered to them.

Kindly co-operate with me.

Thanks

Brajraj Karonsia
Husband of Priti Karonsia

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Address: 122002

Website: MobiKwik.com

I was told by mobkwik that they refunded the rs.399 to my wallet but they have never done it??? Please deposit the 399 rs to my wallet email:
. Thank you, andre gaudet

See details of the transaction below:

We're sorry!

The vodafone prepaid recharge of ₹ 399 for [protected] has failed!

We could not successfully process this transaction & have refunded the amount to your wallet. We are sorry for the inconvenience!

Below are the transaction details:

Mobile no.:
[protected]
Operator:
Vodafone

Category:
Prepaid
Refunded amount:
₹ 399

Updated wallet balance:
₹ 158.22
Total wallet balance* :
₹ 189.67

Transaction date:
Mar 14, 2018 (Wednesday)
Transaction id:
En[protected]

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Rey0902

from Vasai-Virar, Maharashtra

Mar 27, 2018

A purchase of 12, 800 was cancelled and the amount refunded by the seller. Mobikwik was contacted to refund the money back to my bank account. I have not heard back yet. Why is mobikwik holding my money and why do they charge a fee to transfer. Its a refund. Not a transfer. This is what we call daylight robbery.

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Address: 490001

Website: Mobikwik

I had booked a bus ticket online through mobikwik on 18th March, 2018 by Royal travels Raipur.
The scheduled time of bus was 11:40pm at Bhilai, powerhouse bus stop.
The bus didn't arrive for hours at the stop we had immediately turned to agency which was closed n when contacted the agency they said they didn't got any notification about booking.
When the bus wasn't scheduled to travel why it is on mobikwik n Red Bus.
The agency isn't initiating any refund after several complaint through mobikwik n even contacting the owner through Instagram.

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Hemal Chauhan

from Surat, Gujarat

Mar 26, 2018

Expecting a refund since a month, tickets were cancelled from the side of Travel Agency with MOBIKWIK acting as the payment medium. Already lodged multiple complaint tickets on there web page. But have not been contacted for the same, unresolved tickets are also showing resolved TAGS. Super agitated. Thinking of spreading on social media.

customers being cheated by showing wrong schedule, time for bus - Comment #3051589 - Image #0

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Prem Kitchens

from Nashik, Maharashtra

Mar 27, 2018

Dear Sir / madam,

Kindly refund my payment against transction id 56796c6d73f7a dated 17/ mar 2018, rs.150/- on

amount has no any invoice as well as not credited in my wallet / may account,

please refund my amount

KANHAIYALAL KAUTIK NIKAM
[protected]

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M

Mehran Ahmad

from Srinagar, Jammu and Kashmir

Mar 27, 2018

My recharge wasn't successful but the money was deducted from my bank account it has been more than 12 days now .. please i need my money back to my mobiwiki wallet

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A

ashishkh51

from Noida, Uttar Pradesh

Mar 27, 2018

I have done a transaction of Rs 315 from my account . Money is deducted from my account and transaction cancelled .Money is not refunded to my account . Please look into this issue

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C

chayachandru

from Hospet, Karnataka

Mar 27, 2018

Dear sir,

please tell me how to use super cash & i dont have any mobikwik card.
we use only mobile service. please arrange to send me your customer care number also. my email id([protected]@gmail.com)please solve my problem
and my money is struck to your super cash.

regards
chaya

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Address: Gurgaon, Haryana

Website: www.mobikwik.com

Mobikwik is insisting only on submission of aadhar card-when banks and mobile phones linking of aadhar card has been postponed by the sc how can mobikwik insist only on submission of aadhar (It refuses to accept driving licence, voter id, passport and even pan no.- i don't think mobikwik is positioned higher than the government-even the scratch cards they have inserted can't be converted into cash although it was an internal policy of the compant to convert the supercash into wallet cash and that too mostly at a discount of around 26-56% which is a very high loss to the customers although it promises re.1-rs.100 for scratch card redemption of rs.50 each

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Madan Ghosalya

from Muzaffarpur, Bihar

Mar 26, 2018

On 14 March 2018 during irctc tickets booking transaction failed and tickets not book but Rs 1595 deducted by MobiKwik . After lapse of 10 days money not refund by MobiKwik to me.

Mobikwik Complaints & Reviews

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Mobikwik reviews & complaints page 192

mobikwik money deducted from my wallet without any reason

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money deducted from my wallet without any reason

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transaction failed and no invoice for the particular transaction

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no refund after transaction failure. no customer care support

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transaction failed and money got deducted but refund not done even after a month

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super cash blocked

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mobikwik refund

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money deducted from my account but didn't update in my wallet.

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mobikwik company - fraudsters

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money deducted from the bank account but transaction failed and no refund or reply from the company.

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i had accidentally recharged 349 for an unknown mobile no. i request u to refund me the amount

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complaint of mobikwik app for mentioned wrong address of hotel in hotel booking and want whole money refund

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dish dth recharge by mistaken on wrong viber...but 250 rs recharge nt deducted(I want refund

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not charging but always urge me to register my aadhar no.

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login problem - [email protected]

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still my problem is same and my money has been blocked since last 1 month

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I have added money from my debit card, but not get the wallet.

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I did not receive my refund rs. 399

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customers being cheated by showing wrong schedule, time for bus

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kyc update

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