Mobikwik Complaints & Reviews

Last two days my mobikwik wallet is blocked as error is shown. As i have used otp immediately it's shown error due to multiple attempts of your account so it is blocked. Further it's mentioned don't worry we will send you instructions via email or sms. Still i did not get any such from your system support team. Even i send email also regarding to unblock my wallet. Please take necessary action to unblock my mobikwick wallet as email id [protected]@yahoo.in.
So that i can use remain balance amount of wallet in shopping.

Even I done ekyc it's always saying under process and doesn't do any wallet transfer.Also ekyc page out of list the page automatically skip ..I really getting irritating with this app..just disgusting service.plz do something fast I need to transfer my mobikwik wallet balance as soon as possible..just worse app .also not responding any email and complain against the problem

My name is Nehal Mehta / [protected]. My problem is my security pin is blocked unblock process still in progress, no body will respond on support and customer support number also not working, it has been blocked for a long time I've been trying for a long time but if you can not unblock it, then do something for yourself. It was blocked My security pin is blocked! Attaching the docs below : 16 Mar, 2018, 2:07PM, Problem solved in 48 hours still nobody call or support, I am paying Gas bill Rs. 785 Deducted from My bank account 748 Rupees in my wallet balance but transaction not working.

Inform you, Indian Consumer Compalints Forum,
Please take action on mobikwik.
Headache with Mobikwik, India Stop using Mobikwik

Company name and Details
#758, 1st Floor, Udyog Vihar Phase V Gurgaon,
Gurgaon District Haryana India – 122016 +[protected],
+91-[protected]
Mobikwik Customer Care Phone Number: +[protected]

[protected][protected][protected][protected][protected]---
[protected]
Mobikwik Postal Office Address-
2nd Floor, Orchid Centre
Golf Course Road, Sector 53
Gurgaon, Haryana
122002
India
[protected][protected][protected][protected]
Mobikwik Nodal Officer Customer Contact Number[protected]
Nodal Office Email Id- [protected]@mobikwik.com

Dear sir,
I have an account in mobikwik. On 8th march 2018 i was done a recharge transaction of rs. 178 and another rs.178. But the recharge was not done successfully but my amount amount was deducted from bank account and still it is pending and also the amount doesn't refunded to my mobikwik account or my bank account. I requested to you kindly do necessary action against it.

Mobikwik account no-[protected]
Name - sangram keshari sahoo

Pnr number [protected] /irctc
Transaction id [protected]
Refund amount rs. 4780.0
Refund date:[protected]
The refund amount is not yet received to my bank account. I am in middle of an hospital emergency and there is no update on the refund.
You don't have any contact number also to connect and speak up for the grievance.

I want my refund urgently

Mobikwik is luring users by telling them that supercash will be earned. However this supercash is not usable anywhere. Even places where you should be able to because ypu are not availing any fresh supercash from them against that transaction. The reps keep insisting to add money saying that your CC will not be charged instead supercash will appear by magic if you go ahead with the transaction . We are allowed to pay only one bill per month using the supercash which is a total scam.again. As an individual we all know wr dont have only one bill to pay per month request you to please take atrict action against them and shut down their portal ! They are making money by not allowing us to use our supercash and then putting an expiry date to it ! Total cheats and frauds !

I have paid 4 bill thorough mobikwik but payment successful and money debited 8-march-18 but money not received electricity board and they come home and say if you not paid bill we are cut your connection but i say i have already paid the bill.
Please help me resolve this issue, i tried to contact mobikwik 9 march but no response, then i contact jdvvnl they say that transaction failed and mobikwik say successful what i do.
Ticket no #7963861
Now i go to for complain in police station against mobikwik.

On 10th march, 2018, using mobikwik tried to pay electricity bill of rs.920/-. The transaction got successful and amount of rs.920/- deducted from my mobikwik account. Just 30 secs after that the same transaction failed but till date (20th march, 2018) there is no refund or amount credited back to my account. I have tried to call on their customer care but that is all computerised and make no sense as its not connected to their customer care support. Raised ticket on mobikwik under my account but till date no response. Somehpw got following number on facebook for mobikwik support [protected],
[protected], [protected], [protected]. Tried on all four to connect mobikwik support n same person attend the call to which he asked for my bank details n other related information. I have asked him to refund the amount in my mobikwik wallet but he insisted on sharing bank account details. This seems to be weird when cash back is credited to wallets then why not amount from failed transactions.
Kindly check this fraudulent activity. And mobikwik need to improve their customer care support.

I was paying my KESCO electricity bill of Rs. 1485 through Mobikwik website on 19/Mar/18. Amount is deducted from my card but payment is not done. Please refund my money asap. I had raised the ticket for the same in mobikwik customer care. Ticket number is # 8060568 and it is showing resolved in Mobikwik customer support section.When I am checking my account refund in not credited neither in my Wallet nor in bank account. Transaction Id: 567c3a710d26b. is for the transaction done.

Customer support number is not working, I think company intention is not good.

I had initiated a bill payment for electricity of rs 770 which failed on 6th march 2018. Still the money has not been refunded. Transaction ref id is mp[protected]. Cannot rasie a complaint in bharat bill pay as it gives the error "something went wrong".

Again payment failed on 18th march for transaction ref id mk[protected] for electricity payment of rs 980 out of 942 is normal cash and 37 is supercash. Please help in this regard.

Sir,
This is suraj kumar
Paying my electricity bill with mobikwik
My trasection will be failed but amount deducted form bank accont.
I am not able to contact mobikwik with customer service.
Such a worst experiance with mobikwik customer care services
Amount:- 1823
Txn ref id:- mk[protected]
Debit card:- 6075 32* * 1880
Date :- 9 march 2018
Time :- 07:05pm
Mobikwik wallet no:- [protected]

Sir,
I had initiated payment of electric bill on 16th match 2018 but it failed. But money was deducted from my bank account. It has not been credited to my account yet. Transaction id is mk[protected]. Kindly help me in this matter. I tried complaining on our website but it says something went wrong. It pop ups this message every time and i am not able to do anything. Please refund my money

I'm regular basis user of mobikwik.
Today i've paid torrent electricity bill through mobikwik.
Ticket #8054356
At the time of 1210 rs. Bill payment payment it was showing that rs. 95.65 from super cash will be used.. And from wallet rs 1114.35 will be deducted, but at the end full amount of rs.1210 from wallet is deducted... Though in notification they wrongly showing that 1114.35 payment done.. I'll file legal complain on this..
Same issue occur before 15 days while bus booking.. I've raised issue but still it's unsolved.. No.1 fraud company...

I am not able to utilise the super cash amount for paying my landline bill as well as insurance premium. Despite of raising the issue via help option on 10th march'18, no satisfactory response till date. And now after raising 2 queries, application don't accept the third query. This is really very frustrating from customer point of view.
One of the reply to my query regarding the utilisation of supercash amount for fuel payment was that it is the company's policy that if there is an offer of supercash for something you can't utilise supercash for that payment. How illogical is this... It should be always upto the customer bro decide whether he wants to get supercash by applying promo code or utilise the super cash by not applying any promo code.
Moreover because of these late replies and issues, my supercash amount of rs 583 got expired yesterday.

Matib rangoonwala
Mob:[protected]

Myself parameshwaran m, had become a victim of fraud call from bank and by asking debit card details and otp, someone had used my debit card of canara bank and tranfser money. I had register a complaint in comissioner office cyber crime, bangalore and at consulting the bank, i came to know that the fraud person had transfer 10, 000 rupees in mobikwik. The transaction no is [protected] dated 13th march, 2018 around 5:20 pm. Here i am attaching photo of police complaint and bank statement which shows the transaction no of the transfer and bank account details. Kindly do needful and guide me further to take necessary steps to get my money back, thanking you.

Respected

The major problem i have facing in your mobikwik app & i have add money credit card to your mobikwik wallet & my balance deduct from my credit card but money are not showing in mobikwik wallet & i have add money in 6/3/2018 8clock evening that time to this time i have never received any money from my mobkwik wallet & also credit card,,,, kindly help me & revert back me this mail fast.

I already paid mahanagar gas bill which is deducted from my account. But not confirmation from your side. I also paid mseb bill& videocon d2h recharge both amount debited from account. Invoice order #
Mseb mk[protected]
Gas mk[protected]
Videocon d2h vid[protected]
All above bills paid on 10/03/2018 on 1.14 a. M. Your customer care no. Not connecting for complaint. I got very headache. Pl look into my query seriously. I wrote query on help but shows in progress. 7 days gone. How many days want you to resolve query?

I have done transaction on 9th march through mobikwik unfortunately towards electricity bill of rs. 1708. But it is not paid; infact the amount is deducted from my bank account. I have done the transaction via sbi debit card. I have submitted ticket for refund. Ticket no - 7986094, 7986602. It is showing resolved. Perhaps, i have not received the amount back. I want my money to be refunded. Even i am not able to contact anyone. Please do the needful.

Dear sir/madam I have my account in Baja finacer in that I have rupees of 2000/- but am not able to transfer it to any account. your representative has not yet called. It's showing kyc update but there is no response from your end.please do the favour.
And Change my mobile number bajaj finacer.

On 10th march 2018, i used mobikwik app to pay electric bill, the transaction got failed but the money was deducted from my bank and till date the money is not credited back, i have already registered 2 complaints in mobikwik app (Ticket # 8015440 and ticket # 7992651) but till date i have not received a single response from mobikwik. I tried the mobikwik customer care and head office number but no response received.

I need help in these issue.

Thanks & regards,
Rakesh