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Mobikwik Complaints & Reviews

www.mobikwik.com

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Updated: Dec 1, 2025

Complaints 7161

Resolved

862

Unresolved

6299

So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝

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Mobikwik reviews & complaints page 193

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Address: Thiruvananthapuram, Kerala, 695581

Hi,

Done a myntra transaction via one mobikwik. Transaction failed but money deducted from account. It's been more than 10 days and no response. Complaint raised via their chat service but no response.
Their service is the worst one i ever encountered with. They don't have a customer care cell where we can raise complaints. Their chat support is is worst.
Requesting all to remove the mobikwallet the worst one ever came across.

Multiple complaints raised all of them showing in process. No updates.
Order id: 567d5da89b587

Rs 3406

Kindly ban this application. It's looking people.

Mobikwik customer support has been notified about the posted complaint.

Apr 03, 2018

sanjay singh mau's response Payment debit my debit'card by mobikwik id.recharge to dish tv[protected] 246/-डेटेड 31.03.2018

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S

sanjay singh mau

from Haridwar, Uttarakhand

Apr 4, 2018

Payment not update from my account debit by amount 246/-- dish tv [protected] dated31.03.2018

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Address: Gurgaon, Haryana

Today 2nd april 2018, i did two transactions (Of rs 600 and rs 100 respectively) for adding money to my mobikwik account wallet linked to my number : [protected] but the money didn't update in my wallet although it got deducted from my sbi account, in both transactions.
Please look into the matter and make the refunds as soon as possible. These kind of issues are pretty annoying.

Mobikwik customer support has been notified about the posted complaint.

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P

Parvesh.Nehra

from Agra, Uttar Pradesh

Apr 3, 2018

The Terms and Conditions o[censored]sing Supercash were different at the time o[censored]sing the coupons (in Dec 2017). But they have changed the terms later on, and I cannot use the earned Supercash now (March 2018). Hence My Supercash of Rs 467 got expired.

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Address: 560047

Please do not download mobikwik - it keeps on giving supercash to make people fool as there is no where we can use them - its just a eye wash and luring customers by saying 100% cashback - # mobikwik

When i tried to register for kyc with aadhar via manual check it says no service, when i try to use it in any local kirana shops and petrol pumps they say mobikwik cheats even vendors and not pay them as well - looks like brother of nirav modi and vijay mallya - end goal is to cheat everyone and close the business one day with people money

Mobikwik customer support has been notified about the posted complaint.

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C

Cool Ale

from Chaibasa, Jharkhand

Apr 3, 2018

Suddenly Purchasing details message are shown in my mobile then after back to back continue purchase from my account.This fraud continues from 27/03/2018.The following transaction are attached.

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Website: Mobikwik

On 21 march 2018 i tried to pay bill for the ca no. :[protected] of rs. 20231. The company deducted 20000 from my bank account but the transaction failed. The transaction id is: tpddl[protected]. I had to pay the bill through freecharge. It has been 10 days and i am yet to receive a response or refund. The customer care service is not reachable. Kindly help as the amount is very large.

Apr 4, 2018

Complaint marked as Resolved

The company has credited the amount in my bank account.

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On friday march 30, 2018 i had accidentally recharged an amount of 349 ₹ for an unknown vodafone no. I lost my money.. I request u to refund me the amount or forward the amount to my actual mobile number:[protected].. Instead i wrongly typed [protected].. Please resolve the issue as soon as possible. I hope my problem will be resolved as soon as possible since i am using mobikwik for all my recharge purposes and i trust mobikwik a lot.

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Address: 122002

Website: Mobikwik.com

I prateek gupta booked a hotel daksh junagadh, gujarat on date 28 march 2018 timing 11 pm of amount 3512 through mobikwik app via cleartrip and booking id is [protected]. The address that mobikwik mention of hotel is totally wrong it is not in junagadh but 80 km far away from junagadh. I call several times to mobikwik customer care but there was no response at all. So i want to register my complaint and resolve my problem. I want my refund money back.

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Address: Solapur, Maharashtra, 413304

By Mistaken on another VC number Dish recharge has been done wrongly..RS 250 deducted for that on 27.3.2018 ...Sure i did not get any benifit ..only i lost 250 rupees...so instead of dth recharge i need money refund ...(Dish tv actual vc no.[protected]..but mistaken..on other digits...see n do needful...i will be very greatful i[censored] do retrun as possible soon..so hurry and note report

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My mobikwik is registered in email [protected]@gmail.com. I have 164 rupees in my wallet, but whenever i want to recharge page open to register my adhar no. Due to recent senstivity and adhar linked to my bank account. I don't want to register my adhar. So, i am not able to spent my money from mobikwik wallet. I have registered myself for convenience not to share my sensitive data to your website. Please let me use my money or transfer it to my account. I don't want to share my adhar no.

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Address: Chennai, Tamil Nadu, 600035

Website: www.mobikwik.com

I have opened mobikwik account for the payment of medlife bills. On 24/03/2018 i have transferred rs.5000/- from my icici bank account for the payment to medlife bill.

On 27/03/2018, when i am trying to pay i got a message that :

"sorry user is disabled"

My money is with them.. I want the same back into my account.

My: mail id: [protected]@gmail.com
My: mob:no.[protected]

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Address: 770017

Website: mobikwik wallet

I became dissatisfy to this service as my wallet is not yet upgraded or my kyc not yet updated forwhich my money with rs.10000/- is blocked since 1 month. After so many reminders the customer care sent the mail that "mobikwik is not servicing your area and we will reach out to you as soon as we have presence in your area. Once we start the services then we will let you know about that". There is no notification came during the installation/download of the application

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Address: Kutch, Gujarat, 370201

Sir,

I have added Rs. 1001/- to my wife's mobikwik account on 16/03/2018 but the amount is deducted from bank & wallet is not updated by mobikwik, in this regards many complaints have been made but i have not received the reply of any complaint.

Only status has been shown, resolved. i want to intimate to the [protected]@mobikwik.com but the mail box is full hence mail was not delivered to them.

Kindly co-operate with me.

Thanks

Brajraj Karonsia
Husband of Priti Karonsia

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Address: 122002

Website: MobiKwik.com

I was told by mobkwik that they refunded the rs.399 to my wallet but they have never done it??? Please deposit the 399 rs to my wallet email:
. Thank you, andre gaudet

See details of the transaction below:

We're sorry!

The vodafone prepaid recharge of ₹ 399 for [protected] has failed!

We could not successfully process this transaction & have refunded the amount to your wallet. We are sorry for the inconvenience!

Below are the transaction details:

Mobile no.:
[protected]
Operator:
Vodafone

Category:
Prepaid
Refunded amount:
₹ 399

Updated wallet balance:
₹ 158.22
Total wallet balance* :
₹ 189.67

Transaction date:
Mar 14, 2018 (Wednesday)
Transaction id:
En[protected]

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R

Rey0902

from Vasai-Virar, Maharashtra

Mar 27, 2018

A purchase of 12, 800 was cancelled and the amount refunded by the seller. Mobikwik was contacted to refund the money back to my bank account. I have not heard back yet. Why is mobikwik holding my money and why do they charge a fee to transfer. Its a refund. Not a transfer. This is what we call daylight robbery.

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Address: 490001

Website: Mobikwik

I had booked a bus ticket online through mobikwik on 18th March, 2018 by Royal travels Raipur.
The scheduled time of bus was 11:40pm at Bhilai, powerhouse bus stop.
The bus didn't arrive for hours at the stop we had immediately turned to agency which was closed n when contacted the agency they said they didn't got any notification about booking.
When the bus wasn't scheduled to travel why it is on mobikwik n Red Bus.
The agency isn't initiating any refund after several complaint through mobikwik n even contacting the owner through Instagram.

Mobikwik customer support has been notified about the posted complaint.

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H

Hemal Chauhan

from Surat, Gujarat

Mar 26, 2018

Expecting a refund since a month, tickets were cancelled from the side of Travel Agency with MOBIKWIK acting as the payment medium. Already lodged multiple complaint tickets on there web page. But have not been contacted for the same, unresolved tickets are also showing resolved TAGS. Super agitated. Thinking of spreading on social media.

P

Prem Kitchens

from Nashik, Maharashtra

Mar 27, 2018

Dear Sir / madam,

Kindly refund my payment against transction id 56796c6d73f7a dated 17/ mar 2018, rs.150/- on

amount has no any invoice as well as not credited in my wallet / may account,

please refund my amount

KANHAIYALAL KAUTIK NIKAM
[protected]

M

Mehran Ahmad

from Srinagar, Jammu and Kashmir

Mar 27, 2018

My recharge wasn't successful but the money was deducted from my bank account it has been more than 12 days now .. please i need my money back to my mobiwiki wallet

A

ashishkh51

from Noida, Uttar Pradesh

Mar 27, 2018

I have done a transaction of Rs 315 from my account . Money is deducted from my account and transaction cancelled .Money is not refunded to my account . Please look into this issue

C

chayachandru

from Hospet, Karnataka

Mar 27, 2018

Dear sir,

please tell me how to use super cash & i dont have any mobikwik card.
we use only mobile service. please arrange to send me your customer care number also. my email id([protected]@gmail.com)please solve my problem
and my money is struck to your super cash.

regards
chaya

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Address: Gurgaon, Haryana

Website: www.mobikwik.com

Mobikwik is insisting only on submission of aadhar card-when banks and mobile phones linking of aadhar card has been postponed by the sc how can mobikwik insist only on submission of aadhar (It refuses to accept driving licence, voter id, passport and even pan no.- i don't think mobikwik is positioned higher than the government-even the scratch cards they have inserted can't be converted into cash although it was an internal policy of the compant to convert the supercash into wallet cash and that too mostly at a discount of around 26-56% which is a very high loss to the customers although it promises re.1-rs.100 for scratch card redemption of rs.50 each

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M

Madan Ghosalya

from Muzaffarpur, Bihar

Mar 26, 2018

On 14 March 2018 during irctc tickets booking transaction failed and tickets not book but Rs 1595 deducted by MobiKwik . After lapse of 10 days money not refund by MobiKwik to me.

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Address: Udaipur, Rajasthan, 313024

Mobiwallet group

I want to say i have done irctc booking recently for journey. But issue is tht my money has been deducted but no ticket has been booked. And no news about refund of this transaction. I had also concerned to irctc. But they told to contact ur banker. So
Account details

Name ajay sanmotra
Phone account no. :- [protected]
Registered email:- ajay. [protected]@gmail.com

Failed transaction id:-
Date 25/03/2018
Transaction id:- [protected]

Kindly resolve my issue. And refund my money as soon as possible.

Apr 16, 2018

Complaint marked as Resolved

Thanks Mobi Group

Mobikwik customer support has been notified about the posted complaint.

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J

Jsuraj74

from Bathinda, Punjab

Mar 26, 2018

I am bill pay by mobikwik of 250rs. But this is not pay in operator and not refund my mobikwik account.
Please recharge 250rs. Or refund in wallet.
I am attached a screenshot of bill payment.
This is Vodafone operator but mobikwik select automatically airtel.

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Address: Bangalore, Karnataka

I had made a postpaid mobile bill payment on 12th march 2018 but it is not updated in vodafone records. I had complained both vodafone as well as mobikwik. But no response from the both. Now my outgoing gets cancelled. I want my outgoing to get released as soon as possible. Mobikwik transaction i'd is en[protected].
Till there is no response from mobikwik.

Mar 24, 2018

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

Mar 24, 2018

Updated by kicchu I had made a Postpaid mobile bill payment on 12th March 2018 but it is not updated in Vodafone records.I had complained both Vodafone as well as Mobikwik.But no response from the both.Now my outgoing gets cancelled.I want my outgoing to get released as soon as possible.Mobikwik transaction I'd is EN[protected].
Till there is no response from Mobikwik.

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Address: 193201

Website: Mobikwik.com

My account is blocked since last few months for baseless secuirty reasons. My secuirty pin was blocked once so i uploaded my documents and aacount was unblocked but now again the same thing happened. I always enter the right pin there and u can call me and ask for pin. Neither can i recharge nor can i transfer the money blocked there. Even i uploaded the documents suggested by you. Can u defend all this mess. Now what's the option left?

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On 23/3/18 at 12am night i have booked a flight ticket but failed, no ticket made but money has been transferred to mobikwik a/c how to get back my money? Is it credited to my bank a/c automatically
Pl. Advise,

Why no customer care no. Is working?, it creates doubt on our mind
I am frequent use of your service

What is your c. Care no?

My mob no - [protected]- pl. Call back

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Address: Chennai, Tamil Nadu, 600044

Website: www.mobikwik.com

Last 2 months add cash to wallet but not added. Error shown credit limit exceed and i am update adhaar card details till now my problem not solved.
I am contact to many times to but mobikwik customer care executive s very worst resoponse. Please solve my problem at the earliest..

And also 2 days before i am recharge my jio. Promoco jiofull correctly used but rs 300 supercase not received please solve my problem at the earliest.

Hello mobikwik

I have following for last 3 months...

You are fooling me till now my problem not solved. Please solve my problem otherwise i have another step going be careful. Facebook twitter whatsapp

Note : dear indian consumer complaints this mobikwik service very worst for me for last 2 months worst worst am very disappointed. Pls solve my problem

I

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Address: Patna, Bihar, 800002

Last two days my mobikwik wallet is blocked as error is shown. As i have used otp immediately it's shown error due to multiple attempts of your account so it is blocked. Further it's mentioned don't worry we will send you instructions via email or sms. Still i did not get any such from your system support team. Even i send email also regarding to unblock my wallet. Please take necessary action to unblock my mobikwick wallet as email id [protected]@yahoo.in.
So that i can use remain balance amount of wallet in shopping.

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