Mobikwik Complaints & Reviews

From my sbi account [protected] five fraud transactions of Rs.64, Rs.10000, Rs.2000, Rs.4000, & Rs.300 has been done thru debit card(XXXXXXXXXXXX3187) without sharing card details including o.t.p. on 18.04.2018 at about 16:30 to 17:30 hrs. A mobile call was received telling that that there is job vacancy at singpore and you have to pay only Rs.64/- for medical check up. They gave site for paying money I entered 1 USD (Rs.64) and after 15 minutes o.t.p was received. They kept me busy in talking and transferring call from one person to other and to other. When I saw there are many o.t.p and transactions about 17:30 hrs, immediately I call sbi customer care and blocked debit card and made complaint to them but they could not registered my complaint as there system was not working. Today I mate sbi bank manager he told to make complain in this site.

So I request you to kindly take action against frauders and bring my money back.

Regards
SHANker Nagwanshi
[protected]

I ordered something in FirstCry.com and made payment via Mobikwik. In this wallet I had supercash rewards which usually will be utilized during payment for about 10% of supercash and rest will be via normal payment from wallet or via credit/debit cards. But instead o[censored]tilizing the supercash full payment was taken from the wallet. When I questioned to support they were saying currently they are running a program which will only earn supercash so balance supercash will not be utilized. But refer attached offer for FirstCry, I didnt use the promo code during the transaction, which means I shouldnt be getting supercash for this transaction but its suppose to use the existing earned supercash balance. But support is keep on giving the same answer and they sticking with their answers.. which is really disguising.

Hello
I paid my electricity bill with amount of rs 1225.25 using mobikwik app. But after some time i got message that your bill payment has failed and your amount has been refunded to bank. But still i don't get any refund. Even i raised two tickets but still their status showing is in progress. Please do the needful asap and refund my money.
With regards
Sandeep singh maan

My account id is [protected]@live.in mobile number 983xxxx680

Please note that even after i have not set any transaction pin, they are asking for it every time. It is quite obvious that i would not know the pin as i have never set it... Now they ask for last five digits of my pan card. Come on i cannot forget my pan no. Which i have to use almost everyday... The pan number is also not matching!!! After that they block my wallet for "incorrect pin" and now they asking for my bank statement! Why a bank statement is required while there are so many ways for second level security otp to mobile/ email. And the worst thing is that they do not provide a direct contact for customer care. You have to wait for there sweet time to reply to your "ticket". And after waiting for 4-5 days you receive some foolish answers like "provide your bank statement"

I am not going to provide my bank statement as i am not sure why they need that for my security! I know i will have to forget my wallet amount but i will not put my lakhs of rupees in my account at stake for thousands in my wallet.

I do not expect any reply from mobikwik on this and i know i will not be replied. I just wanted to make india (Whoever reads this complaint) know that mobikwik is a fraud company... Beware of them

Still i don't get my refund. I made a transaction from irctc on 24 march 2018 via sc net banking from mobikwik, but the transaction was failed and amount 2850 rupees is deducted from my account. I called irctc and they said that we processed your refund in your bank on 26 march 2018 and they gave me a refund reference i'd to tracks my refund amount

Reference refund i'd=zp56821d189fc7e.

My tickets transaction i'd=[protected]

This is to state that i did a transaction to pay the pspcl bill the transaction got failed but amount was deducted from my wallet i have already confirmed from the (Pspcl & bill desk) both of them confirm that the transaction was not successful hence the amount should have been credited to my wallet but after so many complaints at your portal i have still not got my money back kindly look into this matter and credit my money back as soon as possible otherwise i will be forced to lodge a complaint against you
Transaction id lmbk[protected] 5 march 2018 amount 2680/-
Thanks and regards bikram jit singh [protected]

Mobikwik wallet no: [protected],
My wallet is too old i already verified with aadhaar then also my wallet disabled by this fraud company, immediately provide my account activated fast and also i advice all bycott mobikwik wallet because this is fraudster company!
In my account nearly 3000 /- rupees balance, immediately refund the wallet amount to my bank with penalty of rs: 10000 /- as inconvenience caused to me in this regard!

Indian government introduced 16 digit virtual id cards on 4-4-18 to retain the privacy of the citizens (Required to submit documents at such merchant sites). It is a welcome decision by rbi against the arguments raised by customers transacting at such third party sites. Government has full right to regulate the citizens but why private parties should have access to our personal data is really questionable.
Mobikwik is the only company insisting on kyc update by 12 digit aadhar verification through otp and has not provided any clause for verification through the virtual id introduced recently by the indian govt. When rbi has legislated such a move how can individual companies insist on verification as if they were the ruling government themselves?
Paytm alsoinsists on biometric verification or e kyc but that is not proper i suppose.
Govt. Should ask these companies to accept verification through virtual aadhar id cards-after all what purpose they have in their mind to procure customers data?
Mobikwik has forfeited our supercash (A special type of cashback with limited usage) even for cashbacks earned in february and were expiring on 15-4-18-a time when wallet restrictions were not levied by the government — my earnest request on behalf of all my friends, fellow colleagues and family members to intervene instantly and stop such policies which are against the general public interest

My userid is chehakaggarwal.[protected]@gmail.com. The number from which i use my wallet is 8699****11.I have completed kyc and updated and verified my aadhaar details as well.I have been using mobikwik since 2-3 months. I have a balance of 12000 rs now and since yesterday suddenly I am not able to log in to my account as it says 'User is disabled' on entering otp. No one is able to transfer money into my account as well. I have over 12, 000 rs balance in my account. Once the customer has large money in wallet, they disable it to cheat the customers. Fraud company. I need my money back.
They are not responding to any emails, and all there customer care numbers are not functional.

Pls refund my money i am recharge my jio number but recharge is not done and my bank account money is deducted 399

"rs. 399 withdrawn from your a/c *001117 details: pos/h/zaak epaymen/[protected]"
This msg i got from my bank

I am waiting for ur response and i want my money or recharge my jio package.
So kindly requesting you to solve it soon

I am totally frustrated with Service which is Mobikwik is providing me now.

1) I got a message regarding loan and applied for the same, after whole process at time of transfer money got to know that amount is non -transferable for bank account.

2) Are you kidding with me 50000 loan amount just for online mobikwik use and for that I need to pay EMI with interest.
3) When tried on customer care number, never no one responded.
4) When raised concern tickets 8177648 and 8159534 after 7 days is says we don't have a service for this issue and my 50K is still in app.

My details are as below.

Jitesh Ashok Zinje
Mobile number [protected]

Kindly take appropriate action on this.

Dear Sir,

This has reference to above said we would like to inform that we have Paid electricity bill Amount Rs. 3140/ through Mobikwik through SBI Card . Amount Deducted in my Account but Electricity Bill Amount not show paid still show pending .

SBI Card Details[protected], Card Holder Name, Pradeep Kumar

Kindly do need full at your end.

Regards,
Pradeep kumar
Mob : [protected]

Sir i rechagre on wrong number please help me to refund money. That person i recharge wrong he / she is agree to take back recharge so sir please help me to refund my money because i recharge on somebody else number i am your new coustomer i recharge first time from mobikwik. Once my friend had done this same mistake but that app had refund his money back

I recharge my jio no [protected] with rs 149 but by mistake recharge gone, recharge happens some wrong no [protected] which has transaction id is - rj[protected] date - 16-apr-18 please kindly reversal the recharge from wrong number to right number so i want to recharge to my right number [protected] and please look in too the matter
I hope you will consider my request and do the needful
Please take action as soon as possible

I have tried to order a dumbbell set from the site ebay.in using the mobikwik wallet but the payment is unsuccessful and the balance is deducted from my account please refund it immediately i need to order that product now my transaction id is lmbk[protected]. Please take action immediately. My registered email id is durgesh[protected]@gmail.com. Mobikwik's email id is fraud and its contact number are also fraud please improve that also.

Dear mobiwallet group

I want to say i have done irctc booking recently for journey. But issue is tht my money has been deducted but no ticket has been booked. And no news about refund of this transaction. I had also concerned to irctc. But they told to contact ur banker. So
Account details

Name ajay sanmotra
Phone account no. :- [protected]

Failed transaction id:-
Date 12/04/2018
Transaction id:- [protected]

Kindly resolve my issue. And refund my money as soon as possible.

I had made a payment to bescom on 12th march towards payment of electricity bill, through mobikwik. The transaction went through smoothly. However, the amount has not been reflected in bescom and they have sent a the april electricity bill adding the march bill amount. Summary order # mk[protected] date 12 mar 2018, 09:32 pm

Mobikwik cannot be contacted by customer care number. To the complaint raised on its site, they keep saying it is resolved without paying bescom or refunding the money to my account. The e wallets lure people by paying pittance cash backs and then possibly cheat people in due course. I hope that rbi and the government bring in safeguards to safeguard the interest of the common people.

Hello,

I did a recharge for 399 on my jio number. The amount has been deducted and the recharge is still not reflecting... Worst experience and no way to contact customer care... And i m really pissed off and i want it to be resolved at the earliest..

The amount got deducted within a fraction of seconds and recharge is not done yet and there is no way to get in touch with customer care.

Worst payment gateway to fool people.

I have furnished my kyc details on day one when i registered for my new account about a month back. Still the updation of kyc status is pending from their end and i am being told that an official will verify my biometric after turning up at my home address failing to materialise the same for a long time now in spite of repeated requests. As a result of non-updation of kyc status, i am not able to transfer a lump-sum amount of money to my bank account from my mobikwik wallet which is only allowed to the kyc compliant customers.
Another issue is with regard to refund against the purchase of an item from ebay using mobikwik wallet which was subsequently returned undelivered from my end to the seller. I made the purchase on 11.03.2018 for a combo of flip cover and tempered glass of xiaomi redmi 5 smartphone and the amount of rs. 187 paid from mobikwik has already been refunded by ebay vide reference number lmbk[protected] on 24.03.2018, but the amount has not been credited to my mobikwik wallet as yet.in this regard, i would also like to draw your attention to the fact i make make all payments from my sbi credit card while using mobikwik wallet and don't utilise the wallet balance of mobikwik to materialise the transactions. Yet the mobikwik wallet first adds the transaction amount to its wallet when i attempt to make the purchase or recharge using my debit card and then uses the money in the wallet to make the purchase instead of allowing me to debit the transaction amount directly from my credit card as allowed by other e-retailers like amazon, flipkart, snapdeal, amazon, paytm, etc. As a result, if there is a refund against the purchase, due to cancellation or return of the item, the refund goes to mobikwik wallet instead of being credited to the primary source i. E, my sbi credit card. While other e-retailers directly refund the amount in my credit card in case of reutun or cancellation of an item, mobikwik fraudulently credits the refund in its wallet even though the purchase was not materialised from its wallet amount in the first place. It automatically adds the money from the credit card in its wallet and then utilises the amount in its wallet to pay for the transaction which is absolutely a deceptive practice. Now, when i am trying to transfer the lump-sum refunds credited to my wallet to my bank account, i am not being allowed to do so due to non-kyc compliance though i have updated the details from my end almost a month back.
It is a fervent appeal to you to help me get my refund of rs. 187 and also resolve other issues plaguing me thus obliging me in the process.

Hello sir,
This is praful m, my father got call from fraud person number [protected], saying that he is calling from sbi bank, and asked my father to share otp, so my father unknowingly shared otp on 11th april 2018, and amount of rs15000 is debited from my dad account. Kindly help us regarding this fraud, kindly reply to my mentioned email id. Thanks.
Date of incident-11th april 2018
Fraud person number - [protected]