Mobikwik Complaints & Reviews

Tried to book irctc railway ticket through mobiwik vide state bank of india net banking on 23/04/2018 the account was debited but the booking was not successful. The account was debited on 23/04/2018 but the amount for the failed transaction has not been reversed till date request reconcile and reverse further details are appended below

Date of txn - 23/04/2018. Amount - 240.90. Txn ref no - igadjtgyf.
Bank - state bank net baking

Dear team,

I have supercash of 2000+ in my account, and mobikwik as written in faq that 5% of supercash can be redeemed for all transaction. But i am unable to redeem supercash for any of my transacation from last month and supercash (1000 approx) is going to expire on 15th may, even i have sent complaint to mobikwik 2-3 times about the issue but they are closing the tickets without informing me.

Hello i'm using mobile ik since 2015. But the company all time failed to do well. And it always make fools to the customer. My rs 1000 has been deducted from my wallet automatically when i add money to wallet for paying the amount of rs 5999 on mi.in merchant. And transaction is failed and rs 1000 deducted for bank transfer recovery. And there are no invoice for this transaction. So i'm try to get in touch with mobikwik. There no response from other side. If able to help me. Please rise my complaint in consumer court.

Dear team,

I have supercash of 3500+ in my account, and mobikwik as written in faq that 5% of supercash can be redeemed for all transaction. But i am unable to redeem supercash for any of my transacation from last month and supercash (1000 approx) is going to expire on 16th may, even i have sent complaint to mobikwik 2-3 times about the issue but they are closing the tickets without informing me.

Hi all even i am also one of the victim for this i am using mobikwik mobile wallet and my mobikwik wallet number is : [protected] of the name of satya prakash maddela and my registered email id is : [protected]@gmail.com. My mobikwik wallet has been blocked on dated 25/04/2018 and my 12000 rs has been stucked by the mobikwik team. And when i have mailed them then they are asking my bank statement and id proof, and i have given them all the docs which they had asked from me. But again they are asking my friend's id proof also. And they are doing money looting tactics with me. Kindly help me to get my money and i am personally recommend to you no one use the mobikwik wallet.
Kindly refund my money into my account.

Satya prakash maddela.

In simple words, I would say the app is USELESS AND IT SOUNDS LIKE A SCAM.

I bought a product at the local store and paid using mobikwik app. I have selected the store on the app and I showed it to the merchant and he confirms that it's his store before I made a payment. The amount was duducted from my wallet but the payment never went thru to the merchant account.

I started submitting requests about the issue from the app HELP link and nothing works.

In my case they started replying the same response several times asking me to contact the merchant.
I kept saying the same story that the payment went to an invalid number (Which is their fault without validating the merchant and listing in their app - It sounds like a SCAM). They kept asking me to contact the merchant and just closing the ticket. They are just posting the log from their database saying that the amount was transferred to the merchant. When I called the number that they gave me from their logs never worked (Fake merchant number)

MY EXPERIENCE:
This is what happening from the last TWO WEEKS

1. First thing is that there is no customer care contact number to talk to anyone at this company.
2. I sent an email to [protected]@mobikwik.com and I have never received a response. (USELESS)
3. They don't bother about the consumer and the problems.
4. There is only one way to get in touch with these guys is from the app Help link and they take forever to respond to any issue.
5. SuperCash - BIGGEST SCAM
6. I have accumulated around Rs. 1500 supercash in my wallet from the purchases but 90 percent of the stores are not accepting the Mobikwik payment mode or supercash and Eventually all the supercash expired without any use.
7. DON'T GET INTO THIS TRAP LIKE ME WITH THEIR USELESS OFFERS

FINALLY...WHERE DID MY MONEY GO?

What do we call it if they can't figure out where the money goes? SCAM???

Thanks
Frustrated MobiKwik User

My register number is [protected] and mail.id is [protected]@gmail.com.i have droid to my wallet and transfer 3710 rs and complete to Mobikwik and Mobikwik is my wallet disabel.Mobikwik app is disable my account([protected]) in my wallet balance is
19000 plus . i contact mobikwik customer care but he didn't respond.. So many members faced same problem. The mobikwik founder cheat every indian. Please block this app and arrseted him. But my money and super cash is back and enabel my account.i have completed number photo attached in files

I already complaint but didn't solved my problem.
arround 50days iam waiting but mobikwik not responded. please help me

I have booked two bus ticket from jaipur to kota by jai shrinath ji ki travels on dated 18.04.2018. Date of journey is 06 may 2018. Which ticket pnr is ts[protected]emao & operater pnr is 147203. The second ticket pnr is ts[protected]fcch & operator pnr is 147203. I want to cancell these ticket. My email is - [protected]@gmail.com & phone no is [protected].

Hi,

I made one transaction from mobikwik wallet to my bank. Amount was 3400/- on 21 april 2018. I still not recieved that amount in my bank. Contacted mobikwik but nobody is responding sensibly. My registered mobile number is [protected].

Raised ticket with #8257914 (Mobikwik)
. However, no resolution still not amount have not been received first, i have been informed wait for 2 days now 5 days. I don't know what is wrong why mobikwik not sending amount or refunding to the wallet.

I have given my aadhar number for my mobikwik wallet kyc verification. As my aadhar number was not linked to my mobile number i couldn’t verify it with otp. At the beginning they said there is no much difference between complete kyc & minimum kyc (Without otp verification) except send money feature. Later they have changed the rules as they wish that a minimum kyc wallet cannot use more than 100 supercash per month. Whereas full kyc user can use 1000 supercash. So i wanted to upgrade my wallet to complete kyc, so i have initiated a request for mobikwik agent for biometric verification but since 2 months there is no mobikwik agent contacted my for verification. Even the paytm verification is done within a day but mobikwik didn’t send any agent even after 2 months. So i request to delete the current kyc details so that i will update my brother’s kyc details so that i can verify it with otp. I have raised a ticket in help section of the app, to delete the current kyc. They said that they will respond to that query within 24hrs but even after 10 days of raising the complaint request they didn’t give any proper response. Please resolve my issue asap.
Ticket #8228289

As bus is one hour late from operator end he told its coming from far so takes time in traffic, not informed to us and it is very late, also i tried many toll free number of yours but somewhere switch off and half are not responding, so i need to cancel and need amount refund. There's no response recieve from you i am calling from last half hour i need help

Dear sir i have received this message
Thank you for using your sbi debit card 459xx5237 for a purchase worth rs9975.0 on pos [protected] at mobikwik txn#[protected]. If not done by you, forward this email from email id registered with sbi to [protected]@sbi.co.in to block your card. You may also call[protected]
This is fraud transaction not done by me. I have no call and recived for this transaction. So kindly refund our ammount of rs 9975/- at the earlist.

I have transferred my amount to my bank account on saturday afternoon. The amount was 999. The amount is still yet to be credited to my account. I have raised total 3 tickets till date but no actions was taken against it.
I would request you to process the amount as early as possible. Mobikwik is not providing a good customer service for which we all are facing issues.

Wallet id: [protected]
My wallet blocked and my money stuck with this cheater wallet, without any reason blocked account, since 1 week i can't access, when i access to login screen plays as "account disabled" without any reason this cheater company blocked my wallet, the staff working in this company is illiterate, have no knowledge many costumers facing this issue like me,
I have learnt from online that this cheater cock disable wallets randomly selecting users to get money used for finance,
Immediately unblock my wallet as if not done, i will send fir towards mobikwik
Wallet services for misbehaving with costumers technically and mentally!

My registed mobile no is [protected]. I try to recharge my jio no [protected] from mobi kwik by my atm card on date 18.04.2018.but it is not successful.but rs-399 deduct from my acount. It shows in mobi kwik that added to my acount but in my bank acount it is not added.please cheak it and add to my acount .there is areturn message that it added in seven days but since it is not added.

Dear Sir
I am very disappointment from Mobikwik because today i make paymet for tata power mumbai electricity bill for Rs. 1177/- by your wallet but amount not credited in my tata power account while amount have been deducted from my bank account. Transaction not complete, during amount processing time, processing not complete and transaction Fail. Detail is here :

Summary Order # MK[protected] Date 20 Apr 2018, 08:34 PM IST Product Amount Bill Payment TataPowerMumbai[protected] electricity 20 Apr 2018 ? 1, 177 TOTAL AMOUNT ? 1, 177 Please return my cutting amount and return to bank or credit in my Mobikwik Wallet. Note : My bank send me sms who show POS : [protected] at MOBIKWIK txn#[protected]
(Ticket No. # 8254395)

NOTE: after some time mobikwik transaction fail notification on my history, when i show this return invoice, where show mobikwik add 1.75 Rs. in my main balance and supercash add in my wallet but my Rs. 1550/- not credit in my bank account, why ? Please return my Rs. 1550/- in my bank account or credit in my wallet, detail is here : Invoice Print Billed to Rajendra Mohan Sharma [protected] [protected]@yahoo.com

Summary
Order # MK[protected] Date 20 Apr 2018, 09:02 PM IST Product
Amount REFUND FROM ELECTRICITY 20 APR 2018 ? 1, 177
TOTAL AMOUNT ? 1, 177
Refund to Wallet : Rs. 26.[protected]
Refund to Bank : Rs. 1150.569999999999936335370875895023345947265625
Need Help? One MobiKwik System Private Limited 2nd Floor Orchid Center, Sector 53, Gurgaon, Haryana www.mobikwik.com
CIN: U64201HR2008 (
Ticket No. #8258311)

Thanks

Your

Rajendra Mohan Sharma
Mob. [protected]

Hello
I paid my electricity [protected] co id with amount of rs 1420
Using mobikwik app but after some i gat message that your bill payment has failed and your amount has been refunded to bank. But still i don"t any refund even i raised to tickets but still thir status swowing is in progress; pleases do the heedful asap and refund my mony
With regards
Tarun roy
[protected]

Dear sir,
I am jaspal from amaria pilibhit uttarpradesh. By mistake i have forgotten security pin of my account for some days and i do not know answer of security question. I have to add money in mobikwik account so please tell me how can get it. I am facing this problem for many days please solve this problem. I would be highly obliged to you... Yours faithfully
Jaspal

Wallet id: [protected]

My wallet has been disabled by this cheap fraud company!
I have recharged a mobile number after that this foolish wallet company blocked my account wihthout any reason this month, here i am a 3-4 year old wallet i am using but without any reason blocked account, immediate initiate severe action on this company, also provide compensation of 50, 000 /- for the inconvenience caused, i will file a legal court criminal case against this wallet company soon!

I have done 2 electricity bill payments from Mobikwik app on March 25, 2018 and March 29, 2018. As per the offer, I was supposed to receive a cashback voucher for each transaction worth Rs 300 but I haven't received it yet. I have received the cashbacks successfully for previous bill transactions. Please provide me with the cashback as soon as possible. Kindly revert. Waiting for your response.