Mobikwik Complaints & Reviews

My registed mobile no is [protected]. I try to recharge my jio no [protected] from mobi kwik by my atm card on date 18.04.2018.but it is not successful.but rs-399 deduct from my acount. It shows in mobi kwik that added to my acount but in my bank acount it is not added.please cheak it and add to my acount .there is areturn message that it added in seven days but since it is not added.

Dear Sir
I am very disappointment from Mobikwik because today i make paymet for tata power mumbai electricity bill for Rs. 1177/- by your wallet but amount not credited in my tata power account while amount have been deducted from my bank account. Transaction not complete, during amount processing time, processing not complete and transaction Fail. Detail is here :

Summary Order # MK[protected] Date 20 Apr 2018, 08:34 PM IST Product Amount Bill Payment TataPowerMumbai[protected] electricity 20 Apr 2018 ? 1, 177 TOTAL AMOUNT ? 1, 177 Please return my cutting amount and return to bank or credit in my Mobikwik Wallet. Note : My bank send me sms who show POS : [protected] at MOBIKWIK txn#[protected]
(Ticket No. # 8254395)

NOTE: after some time mobikwik transaction fail notification on my history, when i show this return invoice, where show mobikwik add 1.75 Rs. in my main balance and supercash add in my wallet but my Rs. 1550/- not credit in my bank account, why ? Please return my Rs. 1550/- in my bank account or credit in my wallet, detail is here : Invoice Print Billed to Rajendra Mohan Sharma [protected] [protected]@yahoo.com

Summary
Order # MK[protected] Date 20 Apr 2018, 09:02 PM IST Product
Amount REFUND FROM ELECTRICITY 20 APR 2018 ? 1, 177
TOTAL AMOUNT ? 1, 177
Refund to Wallet : Rs. 26.[protected]
Refund to Bank : Rs. 1150.569999999999936335370875895023345947265625
Need Help? One MobiKwik System Private Limited 2nd Floor Orchid Center, Sector 53, Gurgaon, Haryana www.mobikwik.com
CIN: U64201HR2008 (
Ticket No. #8258311)

Thanks

Your

Rajendra Mohan Sharma
Mob. [protected]

Hello
I paid my electricity [protected] co id with amount of rs 1420
Using mobikwik app but after some i gat message that your bill payment has failed and your amount has been refunded to bank. But still i don"t any refund even i raised to tickets but still thir status swowing is in progress; pleases do the heedful asap and refund my mony
With regards
Tarun roy
[protected]

Dear sir,
I am jaspal from amaria pilibhit uttarpradesh. By mistake i have forgotten security pin of my account for some days and i do not know answer of security question. I have to add money in mobikwik account so please tell me how can get it. I am facing this problem for many days please solve this problem. I would be highly obliged to you... Yours faithfully
Jaspal

Wallet id: [protected]

My wallet has been disabled by this cheap fraud company!
I have recharged a mobile number after that this foolish wallet company blocked my account wihthout any reason this month, here i am a 3-4 year old wallet i am using but without any reason blocked account, immediate initiate severe action on this company, also provide compensation of 50, 000 /- for the inconvenience caused, i will file a legal court criminal case against this wallet company soon!

I have done 2 electricity bill payments from Mobikwik app on March 25, 2018 and March 29, 2018. As per the offer, I was supposed to receive a cashback voucher for each transaction worth Rs 300 but I haven't received it yet. I have received the cashbacks successfully for previous bill transactions. Please provide me with the cashback as soon as possible. Kindly revert. Waiting for your response.

From my sbi account [protected] five fraud transactions of Rs.64, Rs.10000, Rs.2000, Rs.4000, & Rs.300 has been done thru debit card(XXXXXXXXXXXX3187) without sharing card details including o.t.p. on 18.04.2018 at about 16:30 to 17:30 hrs. A mobile call was received telling that that there is job vacancy at singpore and you have to pay only Rs.64/- for medical check up. They gave site for paying money I entered 1 USD (Rs.64) and after 15 minutes o.t.p was received. They kept me busy in talking and transferring call from one person to other and to other. When I saw there are many o.t.p and transactions about 17:30 hrs, immediately I call sbi customer care and blocked debit card and made complaint to them but they could not registered my complaint as there system was not working. Today I mate sbi bank manager he told to make complain in this site.

So I request you to kindly take action against frauders and bring my money back.

Regards
SHANker Nagwanshi
[protected]

I ordered something in FirstCry.com and made payment via Mobikwik. In this wallet I had supercash rewards which usually will be utilized during payment for about 10% of supercash and rest will be via normal payment from wallet or via credit/debit cards. But instead o[censored]tilizing the supercash full payment was taken from the wallet. When I questioned to support they were saying currently they are running a program which will only earn supercash so balance supercash will not be utilized. But refer attached offer for FirstCry, I didnt use the promo code during the transaction, which means I shouldnt be getting supercash for this transaction but its suppose to use the existing earned supercash balance. But support is keep on giving the same answer and they sticking with their answers.. which is really disguising.

Hello
I paid my electricity bill with amount of rs 1225.25 using mobikwik app. But after some time i got message that your bill payment has failed and your amount has been refunded to bank. But still i don't get any refund. Even i raised two tickets but still their status showing is in progress. Please do the needful asap and refund my money.
With regards
Sandeep singh maan

My account id is [protected]@live.in mobile number 983xxxx680

Please note that even after i have not set any transaction pin, they are asking for it every time. It is quite obvious that i would not know the pin as i have never set it... Now they ask for last five digits of my pan card. Come on i cannot forget my pan no. Which i have to use almost everyday... The pan number is also not matching!!! After that they block my wallet for "incorrect pin" and now they asking for my bank statement! Why a bank statement is required while there are so many ways for second level security otp to mobile/ email. And the worst thing is that they do not provide a direct contact for customer care. You have to wait for there sweet time to reply to your "ticket". And after waiting for 4-5 days you receive some foolish answers like "provide your bank statement"

I am not going to provide my bank statement as i am not sure why they need that for my security! I know i will have to forget my wallet amount but i will not put my lakhs of rupees in my account at stake for thousands in my wallet.

I do not expect any reply from mobikwik on this and i know i will not be replied. I just wanted to make india (Whoever reads this complaint) know that mobikwik is a fraud company... Beware of them

Still i don't get my refund. I made a transaction from irctc on 24 march 2018 via sc net banking from mobikwik, but the transaction was failed and amount 2850 rupees is deducted from my account. I called irctc and they said that we processed your refund in your bank on 26 march 2018 and they gave me a refund reference i'd to tracks my refund amount

Reference refund i'd=zp56821d189fc7e.

My tickets transaction i'd=[protected]

This is to state that i did a transaction to pay the pspcl bill the transaction got failed but amount was deducted from my wallet i have already confirmed from the (Pspcl & bill desk) both of them confirm that the transaction was not successful hence the amount should have been credited to my wallet but after so many complaints at your portal i have still not got my money back kindly look into this matter and credit my money back as soon as possible otherwise i will be forced to lodge a complaint against you
Transaction id lmbk[protected] 5 march 2018 amount 2680/-
Thanks and regards bikram jit singh [protected]

Mobikwik wallet no: [protected],
My wallet is too old i already verified with aadhaar then also my wallet disabled by this fraud company, immediately provide my account activated fast and also i advice all bycott mobikwik wallet because this is fraudster company!
In my account nearly 3000 /- rupees balance, immediately refund the wallet amount to my bank with penalty of rs: 10000 /- as inconvenience caused to me in this regard!

Indian government introduced 16 digit virtual id cards on 4-4-18 to retain the privacy of the citizens (Required to submit documents at such merchant sites). It is a welcome decision by rbi against the arguments raised by customers transacting at such third party sites. Government has full right to regulate the citizens but why private parties should have access to our personal data is really questionable.
Mobikwik is the only company insisting on kyc update by 12 digit aadhar verification through otp and has not provided any clause for verification through the virtual id introduced recently by the indian govt. When rbi has legislated such a move how can individual companies insist on verification as if they were the ruling government themselves?
Paytm alsoinsists on biometric verification or e kyc but that is not proper i suppose.
Govt. Should ask these companies to accept verification through virtual aadhar id cards-after all what purpose they have in their mind to procure customers data?
Mobikwik has forfeited our supercash (A special type of cashback with limited usage) even for cashbacks earned in february and were expiring on 15-4-18-a time when wallet restrictions were not levied by the government — my earnest request on behalf of all my friends, fellow colleagues and family members to intervene instantly and stop such policies which are against the general public interest

My userid is chehakaggarwal.[protected]@gmail.com. The number from which i use my wallet is 8699****11.I have completed kyc and updated and verified my aadhaar details as well.I have been using mobikwik since 2-3 months. I have a balance of 12000 rs now and since yesterday suddenly I am not able to log in to my account as it says 'User is disabled' on entering otp. No one is able to transfer money into my account as well. I have over 12, 000 rs balance in my account. Once the customer has large money in wallet, they disable it to cheat the customers. Fraud company. I need my money back.
They are not responding to any emails, and all there customer care numbers are not functional.

Pls refund my money i am recharge my jio number but recharge is not done and my bank account money is deducted 399

"rs. 399 withdrawn from your a/c *001117 details: pos/h/zaak epaymen/[protected]"
This msg i got from my bank

I am waiting for ur response and i want my money or recharge my jio package.
So kindly requesting you to solve it soon

I am totally frustrated with Service which is Mobikwik is providing me now.

1) I got a message regarding loan and applied for the same, after whole process at time of transfer money got to know that amount is non -transferable for bank account.

2) Are you kidding with me 50000 loan amount just for online mobikwik use and for that I need to pay EMI with interest.
3) When tried on customer care number, never no one responded.
4) When raised concern tickets 8177648 and 8159534 after 7 days is says we don't have a service for this issue and my 50K is still in app.

My details are as below.

Jitesh Ashok Zinje
Mobile number [protected]

Kindly take appropriate action on this.

Dear Sir,

This has reference to above said we would like to inform that we have Paid electricity bill Amount Rs. 3140/ through Mobikwik through SBI Card . Amount Deducted in my Account but Electricity Bill Amount not show paid still show pending .

SBI Card Details[protected], Card Holder Name, Pradeep Kumar

Kindly do need full at your end.

Regards,
Pradeep kumar
Mob : [protected]

Sir i rechagre on wrong number please help me to refund money. That person i recharge wrong he / she is agree to take back recharge so sir please help me to refund my money because i recharge on somebody else number i am your new coustomer i recharge first time from mobikwik. Once my friend had done this same mistake but that app had refund his money back

I recharge my jio no [protected] with rs 149 but by mistake recharge gone, recharge happens some wrong no [protected] which has transaction id is - rj[protected] date - 16-apr-18 please kindly reversal the recharge from wrong number to right number so i want to recharge to my right number [protected] and please look in too the matter
I hope you will consider my request and do the needful
Please take action as soon as possible