Mobikwik Complaints & Reviews

Mobikwik ticket number: 11124536/ 11271864

On 23rd may 2019, i wanted to transfer rs. 500 from my mobikwik account to my milkbasket account. For this i first added rs. 1000 to my mobikwik account via my debit card and then proceeded to make the transaction to milkbasket. The milkbasket transaction reflected an 'unsuccessful' status. However, the amount of rs. 500 got deducted from my mobikwik wallet and also did not update in my milkbasket account... Which basically means it vanished in thin air. I first contacted mobikwik team regarding this concern, and their response received was that the particular transaction was successful at their end and that they had raised the concern with the merchant (Milkbasket) and would need 7 working days to revert on the matter.in another 2 days, they reverted saying that the merchant had reverted saying the transaction was successful at their end too. However, when i again checked my milkbasket account, the money was not updated. So i wrote to the milkbasket team detailing the entire concern as well as the response received from the mobikwik team. The response i received from there was that the payment had been declined by the bank (I guess they were referring to the wallet as the bank was nowhere involved in this transaction). I again got back to the mobikwik team with a screenshot of this response from the milkbasket team. The mobikwik team then took an eternity to respond (I did not receive even an acknowledgement of the complaint raised in this time from the mobikwik team). And the response was same as received earlier that we have checked with the merchant and they have reverted saying that the transaction is successful at their end. There is no customer care number that i can call, no human intervention and no one seems to have an answer to the concern. Really disgusted with the mobikwik team for taking this matter so lightly... Rs. 500 is not a small amount for me and majorly this is big loss of trust on such a leading wallet service provider.

Unblock my account.i will put case on ur mobikwik .com website I'm lose my amount Rs 1912 in wallet I will put a pettiton in Supreme Court please take my word and solve my problem immediately. My payment is unsuccess but amount is debit I'm lose my amount please give me my money atleast 2 to 3 working days. Please take my complaint and resolve soon

I am maintaining mobikwik wallet with mob no [protected]. I made a transaction of rs 2000 from moikwik wallet to irctc imudra wallet on[protected]. Transaction no -2564_0630_[protected]_11002875
Amount has been debited but wallet has not been credited.
Its more than 11 days and my money is not refunded.
They are harassing the customer and their customer care employees are pathetic.
They dont even listen to the customer problem and hung up the call as if they dont care. It took me 30 min to speak to their representative and in a second they hung up the call.

Kindly look into the matter seriously as i am not sure i will be using your services in future.

Regards,

Prity sinha
[protected]

Dear sir,

That we had requested to bajaj for loan but it was credited in mobikwik rs. 10000/-. Mobile no. [protected]
They gave us option to use this money for online electricity bill but we are unable to use for electricity bill. Then where we use this money
This is totally fraud with us. Why mobikwik given option for pspcl bill??
I cannot recharge only mobile with 10000 amount.
Are they mad.
I have sent many emails to [protected]@mobikwik.com
They have not replied yet.
They are totaly fraud. Why they have mentioned pspcl bill pay option in they are wallet.
Please help us. I am trying to call them for 10 days. But still unable to reachable to them.
Please help
Ashok dutt

I have raised a fraud complaint with ticket no 11469918 but still have not received any response from mobikwik

Called and emailed them several times but no callback or reply.

Someone used my credit card on this website for two transactions of 13500 and 8000 on 29 june. The otp was received by me but i did not input any otp on this website.

I do not have any account with mobikwik also. The bank is saying that i will have to pay for the transaction. Where did this money go? In whose wallet?

Can rbi help me?

Hi Team,

Mobikwik — Fraud transaction with my debit card

I wish to bring to your notice, a fraud transaction which took place on Saturday, using my HDFC debit card. She got a call from the number [protected]. The person claimed that he was calling from the SBI and that my ATM card has been blocked. He asked for the debit card number and the one time password. As I does not have much knowledge about the internet banking process, I was easily duped, and gave off the debit card number. As soon as the call was over, she got an sms from the bank, stating that a transaction of Rs 14000 was made from her card end with 4055 towards Mobikwik.com. I was quick enough to get the card blocked and mobikwik.com which handles all fraud complaints ([protected]@mobikwik.com). Could anyone suggest a better approach which will help me in getting back my money?

Regards,
Amit Kulkarni
[protected]
[protected]@gmail.com

Hi all,

All of sudden you have disabled my account on mobikwik and i have around 36000 in my mobikwik wallet. How you guys can do this and none of your customer care representative is answering the call on your numbers. Kindly do this as soon as possible as i have to clear the hospital bill and i am unable to transfer the amount to my bank account... Also, it's been 1 hour i am on call but none of the mobikwik representative is talking to me just ivr ivr ivr

I had transfer money from mobikwil wallet to my bank of baroda account number.
The amount was rupees 8064.26
It is showing in the wallet that amount is deducted but i didnt recieved it in my bank account.
I made the transaction on 27 july 2019 nearly 2 p. M.
When i am clicking on the trasaction showin, its shows no invoice data found.
I want refund of whole money as soon as possible otherwise i am gona sue this company and i will demand the compensation too for my work intereption.

I had 15000 in my mobikwik wallet and i transferred 10000 to my bank account but the transaction failed without any error message and the money got debited from mobikwik wallet.

I contacted the customer care team via help chat and they say it'll take 7-14 days.

I tried to transfer the remaining 5000 to my account the next day and the same thing happened again. Now i am out of 15000 inr and no resolution. I had to pay my personal loan emi, now it'll get bounced because of mobikwik.

Please help in resolving this.

I have not used mobikwik app, so i don't know anything about this app. Then i got a message from the bank that the whole limit of my credit card, which is rs30000 is transferred to mobikwik app. I don't know anything about this transaction that who have done it and from where? I have contacted to bank to clear this problem but they said that the transaction is a otp based transaction and they can't do anything. They are saying that i have shared my otp but i have not shared any otp in my whole life.

Please help me

Thanking you

- recharge of 1000rs on 21st feb 2019
- mobikwik
- no customer care support from them and after contacting they refuse to refund the amount. I have provided my account balance history which clearly state that i have not receive any amount still they keep saying they will work on it but nothing have done at there side. They keep asking about operator written statement.
Clearly i have shown the balance history what else they need for.

Please return my money back asap. These company should be closed for they fraud

Hi,

I have done multiple transactions from mobikwik from past 2-3 months. Now since 3 jul'19, when i'm trying to transfer money from "wallet to bank" have got the error "email id not found in the request". Whenever i'm not changing my email id from mobikwik account, or using same mail id, but still getting the error.

I tried contacting customer care several times via app, as well as customer care number [protected], but there has been no response.

Kindly look into this & resolve this on a priority basis.

On 29.05.19, i have paid using mobikwik rs 2063/=towards electric to bescom acc id [protected]./ rr. No c6eh1533.
Same day mobikwik sent me sms that the money is paid to my postal address #3, 1st main road, nethaji nagar, mathikere, pole no 7.
Transaction id 1953608-gov005 android-mgov[protected]
Please credit the above said amount to bescom acc id [protected].

Hi,

There has been a fraudulent transaction in my account and a transaction of total rs. 28000 was done. The amount was transferred to another account from my wallet. The details are as follows.

1st transaction: 10389.40

2nd transaction: 10389.40

3rd transaction: 7500.00

Date: 5-jul-2019
Time: 12:00 pm to 12:30 pm

Also my account is on hold and i can not log into it for any other information.

Reg. Mob: [protected]
Email: [protected]@gmail.com

On 4.7.2019 i have transfer momey mobiqwik wakllet to bank at the time shwos insufficient balance afte i refresh my account amount deducted in my wallet. And i go to check my history there i find -519.47 and open that is shows no invoice data found...
Ans also gave a complaints but they are respond on my complaint..

But they are mentioned.. There customer care department will look into that and reply with a solution in 2 working day’s.

Till now i did'nt get any respose from mobiwick care..
So please solve my problem..
In future i never used this fraud site...

Hello team,

Yesterday i made a transaction of 5000 from mobikwik to bank transfer but i didn't receive any money till now. I called my bank but they dont have any update. I also dropped an email to mobikwik but there is no update. I would like to know whats going on?
Is there anything i should do to solve this problem.

I will be waiting for reply and you can contact me at my email id [protected]@gmail.com

Hi,

I have tried to tansfer 5194.70/- wallet balance to hdcf bank account. But transaction was failed due to unknow issue and the amount in my wallet is zero. Attached screenshots for your reference. Please do the needful and also let me know for any information need like bank statement.

Thanks & regards,
Giridhar reddy

I have going through a serious problem with mobikwik that i am trying to transfer my money from wallet to bank but it is not done. After that when i complain about it then my account is being disabled and not working. Then i called on customer care no several times bit the call is not connected. Its a ridiculous service which is provided by mobikwik. Its my humble request that please do anything in it.

मैंने इस ऐप के माध्यम से दिनांक 17/06/2019 को 2000 रुपये एक खाते में भेजना चाहा किन्तु वो असफल रहा, और मेरे खाते से 2000 रुपये कट गए शिकायत दर्ज कराने पर भी कोई सुनवाई नही हुई ।।
सत्यम शर्मा
खाता संख्या पंजाब नेशनल बैंक - Punjab national bank
Ac no.- [protected]
Satyam sharma
Branch kydganj Allhabaad
IFSC code: PUNB0100600

On 29.05.19, i have paid using mobikwik rs 2063/= electric bill payment to bescom acc id [protected]/ c6eh1533. The same day mobikwik sent sms that the money is paid to #3, 1st main road nethaji nagar mathikere.
Pl credit the above said amount to bescom acc id [protected].
Because of non payment to avoid disconnection i went to bescom office and paid rs.2063/= at the cash counter