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Mobikwik Complaints & Reviews

www.mobikwik.com

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Updated: Feb 21, 2026

Complaints 7162

Resolved

862

Unresolved

6300

So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: sector 44, Gurgaon, Haryana, 122001

Hi all,

All of sudden you have disabled my account on mobikwik and i have around 36000 in my mobikwik wallet. How you guys can do this and none of your customer care representative is answering the call on your numbers. Kindly do this as soon as possible as i have to clear the hospital bill and i am unable to transfer the amount to my bank account... Also, it's been 1 hour i am on call but none of the mobikwik representative is talking to me just ivr ivr ivr

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S

Suryprakash Saravanan

from Ariyalur, Tamil Nadu

Jul 8, 2019

Sir yesterday I paid electric bill tneb using your mobikiwk amount suddenly debited but came not successful pls check it immediately refund amount I want pay electric bill with 1 in day

P

pranjal1234

from Silapathar, Assam

Jul 8, 2019

I have done recharge against mobile no. [protected] an ammount of Rs. 429/-. Money deducted from my SBI A/C but no balance is found in my number. Order ID is BSE[protected], Date: 03 July'19. Refund my money as soon as posible

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Address: 180/6 juhi lal colony kanpur, Kanpur, Uttar Pradesh, 208014

I had transfer money from mobikwil wallet to my bank of baroda account number.
The amount was rupees 8064.26
It is showing in the wallet that amount is deducted but i didnt recieved it in my bank account.
I made the transaction on 27 july 2019 nearly 2 p. M.
When i am clicking on the trasaction showin, its shows no invoice data found.
I want refund of whole money as soon as possible otherwise i am gona sue this company and i will demand the compensation too for my work intereption.

Jul 7, 2019

Complaint marked as Resolved

thank you so much i got the message few minutes ago that states Bank transfer with Ref No. 5... to irtaza hashim (XXXXXXXXXX1418) for 7762 is success. Available wallet balance 8064.26.

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E

Ernav3a

from Belgaum, Karnataka

Jul 10, 2019

I had done a transaction of 1978 rupees through your payment gateway into zupee gold wallet today through sbi net banking but amount didn't got credited into my account. This is the reference cheque id[protected]IGAGNZUOG4

Ernav3a's reply, Jul 9, 2019

The transaction was done at around 3:00pm on 9 july 2019.

V

Ved pra

from Delhi, Delhi

Jul 10, 2019

I have no talk the toll free customer care no.please give me toll free no.

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Address: New Delhi, Delhi, 110014

I had 15000 in my mobikwik wallet and i transferred 10000 to my bank account but the transaction failed without any error message and the money got debited from mobikwik wallet.

I contacted the customer care team via help chat and they say it'll take 7-14 days.

I tried to transfer the remaining 5000 to my account the next day and the same thing happened again. Now i am out of 15000 inr and no resolution. I had to pay my personal loan emi, now it'll get bounced because of mobikwik.

Please help in resolving this.

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D

dasari manohar

from Delhi, Delhi

Jul 8, 2019

I am booking bus ticket in railyatri application choose upi option in mobikwik application transfer amount but not booking ticket and amount will be transferred please give me my amount

7

71siva

from Hyderabad, Telangana

Jul 8, 2019

Ref no. Bss[protected] Rs.252/- not yet received said amount

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I have not used mobikwik app, so i don't know anything about this app. Then i got a message from the bank that the whole limit of my credit card, which is rs30000 is transferred to mobikwik app. I don't know anything about this transaction that who have done it and from where? I have contacted to bank to clear this problem but they said that the transaction is a otp based transaction and they can't do anything. They are saying that i have shared my otp but i have not shared any otp in my whole life.

Please help me

Thanking you

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N

nilesh fulzele

from Mumbai, Maharashtra

Jul 8, 2019

I repetitively request for refund amount of bus cancellation by travelling agency Kurana travels which was booked on 27/06/2019, through mobikiwk app but the till date refund amount not credited in my wallet...I again request refund my full amount of bus cancellation by travelling agency.

F

Frags4life

from Mumbai, Maharashtra

Jul 8, 2019

They have disabled my user id which has money in it. Kindly help me I don't know what to do.

My email id - sidjha43.[protected]@gmail.com

M

Manen Iyer

from Tiruvannamalai, Tamil Nadu

Jul 8, 2019

517and 517

Manen Iyer's reply, Jul 1, 2019

Fail transactions and tata sky

Manen Iyer's reply, Jul 1, 2019

Rail transactions

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- recharge of 1000rs on 21st feb 2019
- mobikwik
- no customer care support from them and after contacting they refuse to refund the amount. I have provided my account balance history which clearly state that i have not receive any amount still they keep saying they will work on it but nothing have done at there side. They keep asking about operator written statement.
Clearly i have shown the balance history what else they need for.

Please return my money back asap. These company should be closed for they fraud

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V

vpborde

from Nashik, Maharashtra

Jul 8, 2019

On dtd.02/07/19 attached unauthorized transaction done on my credit card

V

Vamshi Mudiganti

from Mumbai, Maharashtra

Jul 8, 2019

Please let my money refund

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Address: Gurgaon, Haryana

Hi,

I have done multiple transactions from mobikwik from past 2-3 months. Now since 3 jul'19, when i'm trying to transfer money from "wallet to bank" have got the error "email id not found in the request". Whenever i'm not changing my email id from mobikwik account, or using same mail id, but still getting the error.

I tried contacting customer care several times via app, as well as customer care number [protected], but there has been no response.

Kindly look into this & resolve this on a priority basis.

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On 29.05.19, i have paid using mobikwik rs 2063/=towards electric to bescom acc id [protected]./ rr. No c6eh1533.
Same day mobikwik sent me sms that the money is paid to my postal address #3, 1st main road, nethaji nagar, mathikere, pole no 7.
Transaction id 1953608-gov005 android-mgov[protected]
Please credit the above said amount to bescom acc id [protected].

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Hi,

There has been a fraudulent transaction in my account and a transaction of total rs. 28000 was done. The amount was transferred to another account from my wallet. The details are as follows.

1st transaction: 10389.40

2nd transaction: 10389.40

3rd transaction: 7500.00

Date: 5-jul-2019
Time: 12:00 pm to 12:30 pm

Also my account is on hold and i can not log into it for any other information.

Reg. Mob: [protected]
Email: [protected]@gmail.com

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On 4.7.2019 i have transfer momey mobiqwik wakllet to bank at the time shwos insufficient balance afte i refresh my account amount deducted in my wallet. And i go to check my history there i find -519.47 and open that is shows no invoice data found...
Ans also gave a complaints but they are respond on my complaint..

But they are mentioned.. There customer care department will look into that and reply with a solution in 2 working day’s.

Till now i did'nt get any respose from mobiwick care..
So please solve my problem..
In future i never used this fraud site...

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Address: Flat No. 301, Qayaam Residency, B/S Shital Motors, NR. Samrat hotel, Sarkhej Ro, Ahmedabad, Gujarat, 380055

Hello team,

Yesterday i made a transaction of 5000 from mobikwik to bank transfer but i didn't receive any money till now. I called my bank but they dont have any update. I also dropped an email to mobikwik but there is no update. I would like to know whats going on?
Is there anything i should do to solve this problem.

I will be waiting for reply and you can contact me at my email id [protected]@gmail.com

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Address: Hyderabad, Telangana, 500079

Hi,

I have tried to tansfer 5194.70/- wallet balance to hdcf bank account. But transaction was failed due to unknow issue and the amount in my wallet is zero. Attached screenshots for your reference. Please do the needful and also let me know for any information need like bank statement.

Thanks & regards,
Giridhar reddy

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R

Rohit9657$@

from Mumbai, Maharashtra

Jul 4, 2019

On 03 july 2019 I have transfer my money to mobikwik wallet to bank and also I haven't got there invoice about money tranfer to my account, and also money is been deducted from my wallet but it seem like they are taking to much time and I want that money in urgent so please take that matter seriously and thank you for reading my request,

A

Arunesh Prajapati

from Mumbai, Maharashtra

Jul 4, 2019

Hii sir mera 2900 rs cut gaye hai sir abhi tak mera payment vapas nahi aaya apke company ke employees ne bola 24 hours me paise return ho jayenge but abhi tak aaya nahi...plz refund my payment
Name- Arunesh kumar prajapati
Mob no.[protected]

M

Murlidhar Murthy

from Bengaluru, Karnataka

Jul 5, 2019

My telephone No.[protected] from Bangalore. payment for BWSSB Water bill paid Rs.2090/- at 4-57 p.m. today[protected] and the OTP No.929220 Amount was deducted from the Bank. But receipt was not shown. I want to take print of receipt. Kindly confirm

Murali

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Address: New Delhi, Delhi, 110019

I have going through a serious problem with mobikwik that i am trying to transfer my money from wallet to bank but it is not done. After that when i complain about it then my account is being disabled and not working. Then i called on customer care no several times bit the call is not connected. Its a ridiculous service which is provided by mobikwik. Its my humble request that please do anything in it.

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P

pavan.hse

from Chennai, Tamil Nadu

Jul 4, 2019

Email I'd is not found on the request..Wallet to bank transfer problem

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Address: Kydagnj Allhabad uttar pradesh 211003 india, Allahabad, Uttar Pradesh, 211003

मैंने इस ऐप के माध्यम से दिनांक 17/06/2019 को 2000 रुपये एक खाते में भेजना चाहा किन्तु वो असफल रहा, और मेरे खाते से 2000 रुपये कट गए शिकायत दर्ज कराने पर भी कोई सुनवाई नही हुई ।।
सत्यम शर्मा
खाता संख्या पंजाब नेशनल बैंक - Punjab national bank
Ac no.- [protected]
Satyam sharma
Branch kydganj Allhabaad
IFSC code: PUNB0100600

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On 29.05.19, i have paid using mobikwik rs 2063/= electric bill payment to bescom acc id [protected]/ c6eh1533. The same day mobikwik sent sms that the money is paid to #3, 1st main road nethaji nagar mathikere.
Pl credit the above said amount to bescom acc id [protected].
Because of non payment to avoid disconnection i went to bescom office and paid rs.2063/= at the cash counter

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S

Suresh vj

from Chittur, Kerala

Jul 4, 2019

I am add money to mobikwik wallet but it not show in the wallet and i cannot trasfer that amount in to my account also please do the needfull, my order id is 58cc8c8bcdc9d

P

Pooja Thapar

from Mumbai, Maharashtra

Jul 5, 2019

I have done a recharge of 497.through mobik
wik.but failed.Even though amount has been transacted .My PNB account has been showing the debit via zaake payment services.How can i get my money back.

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Address: Chikhali, Pune, Maharashtra, 412114

My transaction was failed and money deducted from my account. I have submit complaint but one take seriously from mobikwik team not even replying on query from last 4 days.
I have lost 5000 for this app but still not got any update from customer care.

Dear user
Please dont used mobikwik app for any transaction,
There is better option like phonepe, paytm and service.

Thanks,
Atul patil
[protected]

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Address: B302 Vijay Plaza opp eka club Ahmedabad, 380022

Sir. The txn of Rs 10000.00 was made by me on 1.7.19 at 12.55 pm via mobikwik upi App [protected]@ikwik to transfer Rs 10000.00 from my sbi bank account number [protected] to my yes bank account number [protected] ifsc code YESB0000215.The txn was failed and not succefull from mobikwik wallet eventhough the amount of Rs 10000.00 is debited to my sbi account number [protected] videtxn id no.UPI/DR/[protected] dtd 1.7.19.also not credited to my yes bank account number [protected].I requested to sbi and yes bank customer care to book my complaint but they refuse to book and advise me to takeup the case with the concerened app authority from txn is made and failed.Hence i tequest you to take necessary action to resolve my case at the earliest.please help me. Thanking you. Pamnani.k.T

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Address: Indore, Madhya Pradesh, 452001

I had done payment of rs.955 toword madhya pradesh electricity board on26 june2019, which was deducted from my account but not reflected any where in mobikwik app. Since 6 days are over there is no response from mobikwik.

Please do the needfull as soon as possible

Details.
Prakhar vishwakarma
E-mail: [protected]@gmail.com

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Yesterday (1.7.2019) i transferred ₹4600 from my mobikwik wallet to my sbi savings account but the money along with service charge that is ₹4779 has been deducted from my wallet but not credited to my bank account till now. Please look into the matter at the earliest.

Yesterday, i tried twice to send the money to my s/b ac but first the said amount was deducted from my wallet and after few seconds it came back to wallet. Again i tried but this time only the said amount deducted from wallet but not credited to my bank a/c.

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Hi team, i have been using mobikwik wallet from last 3 - 4 years and have been raising complaints of incorrect deduction from my account however their has been no resolution.
My account is registered with phone no is [protected],
1000 rs has been deducted from my account status some transaction done in jan/feb 2017 which i am unable to understand,

I will raise this with banking ombudsman if this is not resolved,

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K

[email protected]

from Noida, Uttar Pradesh

Jul 2, 2019

My account no is [protected] transaction successfully 7470 but amount is not credited in beneficiary account please help and send any no of mobikwik support and please enable my account

K

Komal Bendwal

from Mumbai, Maharashtra

Jul 2, 2019

I had recharged my idea mobile No. [protected] RSVP. 398/- in date 25/6/2019 by Mobikwik my money was deducted from my account, but there was no recharge, please return my money.

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Address: 593-I, , Gujaini, Kanpur, Uttar Pradesh, 208022

Dear sir,

Myself ved prakash tripathi having account no. [protected] i had made a transaction of rs. 4900/- transaction id 4165_0619_[protected]_89050830 dated - 19.06.2019 from mobikwik vartul card to phone pe amount deducted from my account but transaction failed in phone pe account. So phone pe initiated refund and refunded as dated - 19.06.2019 3:59pm with refund transaction id : rep1906191556087491144222 but still not showing in my account.
Please resolve this issue.
I attached a screenshot of refund initiated with transaction id.

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M

Muslimkachwala

from Mumbai, Maharashtra

Jul 2, 2019

379 Rs. Has deducted from my account but transaction was failed.
From UPI payment was done but it was failed then also amount deducted from account.

P

Patel Chmpkei

from Vadodara, Gujarat

Jul 3, 2019

હું ચપક બી પટેલ મારી લોને મોબીકેઈક માં ચાલુ છે મારે લોને બંધ કરાવી છે તો એના માટે મને વિગત જાણવા વિનંતી
Mo.[protected]

G

Gopikiran

from Hyderabad, Telangana

Jul 3, 2019

7days back compliant raise no one is respond for the customer care please call back and respond us my money is not credited my bank account if you don't respond I will compliant on court

Gopikiran's reply, Jun 24, 2019

Dear sir, my mobiquick wallet to bank account is money transferred but wallet is debited but money is not credited to my bank account already complaint raised in 7days back but no one is respond please call back and respond us.

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