Mobikwik Complaints & Reviews

I have done recharge of Rs 100.00 twice but the recharge has not successful. But Rs.100.00 (Transaction ID - PG/ZP8ddfe4953eea/ZAAKPAY/DC-0475/) and Rs 100.00 (transaction id - PG/ZP58abef98eef81/ZAAKPAY/DC-0475/) has been deducted from my indus ind bank account.

Please take necessary action for return to my account.

Thanks
pradeept Mohapatra

Hi,

I have done multiple transactions from mobikwik from past few months. Now on 6th june'19, i have transfered ₹10000/- to my mobikwik wallet for transferring to my bank account. When i'm trying to transfer money from "wallet to bank" i got the error "email id not found in the request". even i'm not changing my email id from mobikwik account, using same mail id, but still facing the error while transfer to bank.

I have already informed same think in the HELP option i don't know when there are going to resolve, previously it was direct online chat help desk was there presently i can see only the offline support which is very worst.

Kindly look into this & resolved this on a priority basis.

Dear Team,
Kindly help for resolve the issue.I am Rajesh kumar on 03/04/2019 My friend Shyam Chand add money in his mobikwik wallet through my Yes Bank Credit Card no 531849******5241, Rs.10376 on 03/04/2019 timing 16:09:43, transaction referance no MT190940067000010001321 .Amount deducted in same time from credit card but not refect in th mobikwik wallet, Shyam Chand, mobile no [protected] mail id [protected]@gmail.com.But next day morning 04/04/2019 amount reflect in wallet and auto refund to me order id 585aafbc258a9 at 07.48am Rs.10375.24.Amount deducted from wallet but not get in credit card yet.Both parties are saying Mobikwik and Yes bank we have not ur money .Then where is my money . Because money not in my credit card, money not in mobikwik wallet .one complaint ticket in mobikiwk ticket id 11015708, 07/05/2019 because mobikiwk have no customer care number where we talk essally.Please help me on this problem.

Sir, I have done 1300/- rs transaction on 23 May 19 to transfer money to phonepe wallet using visa exclusive card provided by mobikwik wallet but transaction at phonepe end decline due to technical error. After that I many times try to reach customer care they suggest me to wait we will back to you within 12 days but till date my issue is not resolve and they never call me back.
Kindly intervene in my issue to reconcile as soon as possible.

Dear mobikwik,

Please help to resolve the issue, m mobikwik ragular customer, Last 2 days ago I had a transaction which was to be done at the number of Idea set by mistake in Airtel, also same number working in idea oprater not airtel so why transaction successfully, same number not working in airtel, and also idea's number not done and atleast m again doing same payment, pleade help to refund my payment in my wallet

Please get my points back! This is fraud! I would have used the points somewhere while shopping..mobikwik did not add my max get more points to my account..I even got messages that the points are deducted..this is complete fraud coz I hav lost almost 250 rupees ..please refund or credit it in my account as soon as possible..cannot afford to waste my hard earned money

On 11nov 2018, mobikiwik has deducted 6000rs and when I asked about it to company, they disabled my account without my permission and refused to give back my money, many a time when I contacted through emails they are not replying. They are volieting the customer service Rule strictly made by the government so ! I am looking forward to take severe against this company, by the government to this fraud company.
Mob no.-[protected]
Userid-[protected]
Transaction id- 57aeb5d608a01
Transaction date-11nov2018
Time-12:59:46
It's been 6 months till now but they are not accepting my concerns and refusing to pay back

Dated 13-may -2019 two payment 1152 and 916 rs debit from bank account for add in wallet for paid two connect broadband bill payments by mobiwik wallet . but trajection failed amount debit from bank account. so many complaints login in mobiwik wallet but always shows only ticket id & but no solution still provide by wallet . so plz arrange to refund in bank account or add in wallet for bill paid. i have also confirm from bank for refund but they replied that in that no fault of bank server & fully responsible mobiwik wallet . so pls do the needful action to refund debited amount for company good will for present & future.

I have done recharge of 499 to my docomo mobile number instead of my Airtel number mistaken.
I have completed this recharge through mobikwik today in the morning please help me to get solution of it. As this is very big amount of recharge need to recharge urgently my Airtel number.
Can you help me to get my money back in my wallet ?
Revert back will be waiting for your reply

Dear sir, i have done a mobile recharge of amount 399 today in the morning but the recharge is done in wrong number by my mistake.
On contacting that person the number is switched off since morning and i'm not able to contact that person.
So please it's a kindly request to you to refund my amount into my mobiwik account no. [protected]
I have also registered complaint to mobiwik help centre and they provide me a operator...

I transferred 500 inr from my icici bank to indian overseas bank account [protected] using mobikwik app but the money not deposited to the beneficiary account. It was debited from my account instantly. I complaint to the mobikwik many times but no satisfactory response provided to me. Mobikwik close the complaint. My complaint ticket no.11117100

I complaint to the mobikwik customer care but taking long time for resolve the issue. Nobody is giving satisfactory response and asking for wait. But how much not clear..

Reminder complain no 11164754

Dear sir,

We regret to inform that we have paid punjab state power ltd (Pspcl) electricity bill a/c [protected] vide order no mk[protected] dated 24/05/2019

Rs.2080/- through and said amount debit our credit card but not credit punjab state power corporation ltd a/c and electricity bill still pending

And bill unpaid so we want to know where my payment 2080/- has gone so are requested to do the need full early as sonn possible otherwise

Legal action to be taken.

Regards,
Romel singh

You just attempted to pay my e-store using mobikwik payment gateway.

Your payment was successful.
Payment details
Website: http://www.myestore.co.in
Order number: 7823304
Order date wed, 22 may 2019, 01:13 pm
Payment for this is test product description
Amount: inr 142.00
Payment method: card
Your name: umesh jadhav
Your email: [protected]@gmail.com
Your phone no.: [protected]
Your billing address: mh

My transaction got failed but amount has deducted from my mobikwik wallet but still I have not received refund already 15 days completed and 14 the date 1000 rupees and 18 the date 5000 rupees and already raised the complaint to Phonepay but they told pls raise complaint to mobikwik.what I will do my money has pending no solved any one.please dolved

Dear team,
On date 26-may-19 in between 7:00 pm to 11:00 am fraud transaction of my sbi card. Card number :- [protected] of amount 111000/- on mobikwik so, i request to you please stop this tranaction and send revised amount in my creditcard.

I have already complaint in [protected]@mobikwik.com before 3 days. But no any reply from your side.

Sanjay wadhwani
[protected]

I was trying to pay electricity bills for different meters. One transaction was successful but in other three transactions were failed and money was deducted from my bank account. Now there is no option for help in app as complaint can be registered on for transactions showing in history but those transaction are not showing for submission of complaint

Dear sir/madam i am a victim of online fraud which has been done on (21/05/2015). Based on the initial investigations done so far, it has been found that there has been an online transaction done through my debit card at your website. The summary of transaction done at your website is available in my bank statement. This incident involves transaction on the following websites at the same time which are being intimated in this email namely mobikwik, gogetfunding. Further, this incident has been brought to the notice of local police station. Incident has been reported to cyber crime cell - pune. It is therefore requested to kindly help in sorting out this issue via immediate blocking of the transaction/ dispatch of the goods purchased. Probably, the cyber crime cell and local police would get in touch with your office separately for resolving this case. This is an advance intimation so that immediate action if any can be taken from your side. Your cooperation in this case is solicited. Thanks and regards ravikant pandey mobile no:[protected] res. Address: air force school chandannagar, airforce station viman nagar, 9brd, af, pun-411014 (Mah).

I recharged my airtel no[protected] on 28th may 2019 with rs 49 in the mobikwik but recharge failed and money deducted from my bank account. And till now i have not get back my refund in my bank account. And as written on the help centre on mobikwik app i have contact to operator and bank costomer care they told that not any requests of recharge come to them. So kindly please check and refund my deducted money.

Transaction id: en[protected]

Please respond as early as possible...

My name : sunil jadhav.
Mobile no. [protected].
I have taken a loan of rs.25, 000 for my child admission from mobikwik wallet as they have not transfering funds to my bank account due to security reason (As they mentioned) on 27th may 2019 i have called to mobikwik customer care they told me that they need more 24 hours, after disconecting the call i have received call after 10min 3.33 pm they told me that they are from mobikwik and asked me to share otp regarding the security pin.
I have received mail that my mobile number has been changed to mobile no. [protected]. And after few minutes i have received 1st mail that purchase of rs. 20, 999 have been made and 2nd mail of purchase of rs.2, 999 from hp shopping. After receiving mail i have told to sakinaka police station and i have tried to mobikwik customer care but they have not received call.

I. Challapalli Srinivasa Sastry, paid HDFC regalia Credit Card Bill( partial payment) of ( Rs. 50, 000/-) through Mobikwik Mobile-Wallet and amount was deducted ( Rs. 25, 000/-+ Rs.25, 000/-) in two transactions done by me.
The amount was deducted from my account and transferred to Mobikwik wallet with a comment “Transaction Failed” on 07-05.19 at 11 AM
II. Ref - RRN nos :a[protected] Rs. 25, 0000)
b[protected]Rs.25, 0000)
Total 50, 000/- deducted from my HDFC bank account registered with mobile wallet (Mobikwik).
III. After Complaining so many times to Mobikwik they said- Reversal of money will be done by HDFC bank only, as amount was already reversed to bank. HDFC bank is telling the above 2 transactions were successful and the amount not reversed by Mobikwik. HDFC is asking their reversal references- with bank statement with ISFC code. Kindly see that this money is to be paid to my HDFC credit card as already 20 days are over. Other UPI payments Like Paytm or any are reversing with in 24 hours.