Mobikwik Complaints & Reviews

I bought some clothes from myntra.com on 9th august, 2019 and did the payment from mobikwik wallet. After deducting the money from wallet the mobikwik payment page did not redirect to myntra and hold into that page for a long time. At last the payment was cancelled and order did not receive from myntra. Then i raised a ticket in mobikwik but they shows previous issue didn't resolve.

Previously i made a payment to sastasundar.com and that time also same happened. After some weeks i got the refund.

But mobikwik is doing a very bad job with their customers. Please refund my money this time as soon as possible.

I, somi arun sinha, aged about 24 years, resident of mira road east, thane, maharashtra, pin code - 401107. I am also a user of your app mobikwik through my mobile number [protected].

On 25/07/2019, three unauthorised and fraudulent transactions has been happened from my debit card bearing no. 428090××××××5990 which linked to my bank account, and duped rs. 9000/-in three transactions as follows:-
1. 25/07/2019 at 04:57 p. M., - rs. 3000/- txn id [protected]/16:[protected].
2. 25/07/2019 at 04:58 p. M., - rs. 5000/- txn id [protected]/16:[protected].
3. 25/07/2019 at 04:58 p. M., - rs. 1000/- txn id [protected]/16:[protected].
(Do refer bank statement for reference) regarding that i have lodged my complaint with my concerned bank and mira road police station.

Where bank informed me that the said amount of all unauthorized and fraudulent transactions transferred to mobikwik user mobile no. [protected], bearing mobikwik txn id :
1. Rs. 3000/- - 58e7fb347f5a5.
2. Rs. 5000/- - 58e7fb696f8da.
3. Rs. 1000/- - 58e7fb97a8b6c.
With the i. P address 47.31.189.150.

In view of above and under the circumstances, i most respectfully request you to reverse my rs. 9000/- or block /freeze the account /wallet of the culprit [protected] and further to share the details as name and address of the culprit as soon as possible, so i can initiate criminal action against him under the various provisions of law as earliest.
Bank dispute form, police complaint and bank statement collectively attached herewith for your kind reference.

Yours truly,
Somi arun sinha

Dear Sir
I once again request you to kindly re-check the transaction ID - MK[protected] against Customer ID [protected] dt. 30.6.2019 for a false payment of Rs. 5780. Non receipt of the same by CESC.co. has been confirmed by their electronically generated link-that was shared with you. The link is shared again for your perusal
https://www.cesc.co.n/misclatst/conshome/php.
It is yet surprising to see that Ticket No 11528634 is shown to have been resolved. How was it resolved ? Why the customer (complainant) be not informed about the steps that been been taken to set the dispute at rest ? Neither the money was refunded nor any communication made by M/s mobikwik.com to satisfy the customer - nor any electronic message was forwarded to establish that the amount (Rs. 5780) was credited against Customer ID [protected] to CESC Co.
I am keeping a track record of all these malafide statements to show the case as "RESOLVED" -without ever caring to do so and keeping the customer informed.'
Please do the needful by the earliest and arrange to refund the amount into my wallet. My account, that was kept suspended for the sake of enquiry against the Ticket No 11528634, may please be activated.
Regards,

Yours faithfully,
Bimalendu Nath
[protected]
bimalendu2000.[protected]@gmail.com
08.8.2019

I have recharged airtel mobile no [protected], recharge amount rs.35 on 05/08/2019 at 7.22pm by debit card othpg 087942 by mobikwik.. Three days have been passed but recharge balance is not credited to my mob. No [protected]. I, therefore, request you please credit recharge balance in my mob. No [protected]. As soon as possible.in this regard your co-operation is appriciated.

I used this app to pay my SBI credit card bill and money was deducted in my HDFC account and the amount was not showing in the credit card its been 24 hours and still there is no transaction showing the amount deducted in the app but the money got deducted and its showing in the bank account is this some kind of new fraud and when will i receive my money i don't find anything any source on app to complain or reach to customer care. Is this the way to maintain a wallet app

Dear mobikwik,
Kindly informing you on dated 27.07.19 time 1:07 pm on suspected call from mobile number [protected], [protected] came on my registered mobile number - *, spoke person saying as a agent of sbi credit card bank. They have already having my all personal information exist, after some conversation with online rs. 25000 and rs. 25000 two transaction done from my account. These transaction throe website www.mobikwik.com.

Kindly reverse the amount in same exiting sbi card account. Attachment in details,

Thanks and regards
Sudhir srivastava
Mob, [protected]

Sar main a jio phone book kiya tha lekin abhi tak nahin pahuncha main bahut baar koshish kar chuka hoon har baar mujhe koi jawab ab nahin nahin milta batao main kya karun na customer care se baat hoti mere paise bhi kat liye hain koi to jawab do kahan par jaan kuch to batao ya mere paise wapas karo nahin to phone bhejo ek do din mein phone aata hai tu thik nahi to tu paise wapas kar do

On dated 4 august 2019 at 11.30 am. I am trying for send 1300 rs to friend. I done the transaction account balance of bank account deduced but mobikwik app shows error like no innovice number found. Transaction pending i complaint to app he said we taking action in 24 hours. The day passed but still no reply. Contact operator no receive any call. Still no done any refund.

A transaction of rupees 21000 was made in mobikwik which i requested for reversal on 16th of july has not been reversed till today 5th of august. I have made several complaints to the customer care but they are not helping. It is already past the 14 days they have asked me to wait. The customer care line does not get through even after waiting for more than 30 mins on the call. I request you to please look into it.

I did recharge on 1st aug for my jio number 399. Unfortunately amount is deducted from my account but recharge not done. I checked with customer support. They told amount will be refund within 7days. Still now i did not get my amount. So many times i connect with the customer support. They told within 24hrs will credit ur amount. But still now nothing was done. I need my amount

I am compalaining about my mobile number [protected] recharge.
I did a recharge which could not be done but the money was withdrawn from my bank account.
I did a recharge of 1 august 2019 which could not be done but money was withdrawn from my bank account, but mobikwik has not yet returned my money.
Mobikwik has marked the refund but has not yet returned/refunded in my wallet/bank account
Please look at it and refund me. My order number is mbk[protected]

Dear sir,

I paid 620 rs from bajaj wallet (Thrugh mobikwik) electricity payment but transation failed msg received from that time but at the same time 620/- rs deduct from account, i tried so many times contact to customer care but no response from custmer care service, request you to please solve the problem as soon as possible & refund my amount.

I have taken a loan from boost offer mobikwik, i have paid 8 emis on time but since last 2 months i couldn't pay as i am out of work. But i am trying my best to pay asap, on 1st august they misused my contacts list. Which the app access stating need to access contacts list for creditworthiness and convenience of recharge and all. They randomly called 5, 6 people from my contacts and said the i have taken a loan and not paying an all that...

My name is amit and email is' amitrj53. [protected]@gmail.com'. I am complaining about my mobile no.[protected] recharge. I did recharge which was not done but my account was withdrawn 186 rupees. I did not refund order no. Mbk[protected]. The mobikwik still mark refund but do not refund my wallet/bank accounts. Please look back this. Please report this problem as soon as possible.

3rd class service not provide properly service and not solved my problem till now it been 1 week i am complained by my issues is not solved this company should me taken a strictly action they are only tell us we will help u and all but they are not helping my money is with the mibokwik and i can't pay the payment to any merchant or any store... And i cant take out my money too they are not providing the services properly and doesn't have there customer service number takes action against them and block there app and service

I have been tried recharging in mobikwik upi... It was saying that not able to connect.. But my amount has been debited 4 times.. I have started a ticket in the app too.. But only once my amount got credited... The remaining 3 transactions are still pending... Kindly do acknowledge at the earliest... I have been using the app for the first tym and got irritated much... Please do the needful at the earliest

On 24th july i got a call, that person claimed to icici employee. He was knowing all my card details. I didnot belive him but he gave his employee id and and generated otp on my mobile my bad i told that otp to him. He transfered 31, 500 rupees to his mobikwik app. Immediately i blocked my card and reported it to icici on same day bu i dont have any updates from them.
Please i need your help to get back my money. I have a call recording.

Hello,

This is regarding my bajaj finserv emi card, i have received rs.10000 in my mobikwik wallet on 9th jul without any request made from my side.

I was shocked when i got sms saying that my 1st emi of rs.1775 is due on 2nd aug. I also spoke to bajaj customer service and also followed with them on emails but they are not providing any solution.

I can confidently say that i have not opted for this loan. When i spoke to customer service they informed on how the loan service is to be availed. They send a link in an sms, once the link is clicked, person requesting for loan has to agree to the terms and conditions, later an otp is sent on registered mobile number, which we need to manually enter. So i am sure that i have not gone through the above process for availing this loan service.

Bajaj finserv is purposefully doing this, so they can start earning from their customers.

Prakash
[protected]

I paid my electricity bill worth rs 6140 on 25/7/2019.
But due to some technical problems my recharge got failed. My money had been deducted from my bank account which i havent got back yet.and not to refund to wallet or bank account.
They are not even recieving my call. Pleasee to solve my problem and one thing more mobikwik is i have ever used.

My no is [protected]
My bill is . AVVNL

Dear grahak seva team
I pay 2550 rs via my mobikwik wallet registed with m.no [protected] at lohgarh hp petrol pumb (state-haryana distt-panchkula city-pinjore). At the time of payment mobikwik dr 2550 rs from my wallet date[protected] order id no[protected] but at time of payment merchant not received any credit msg and also say we have not received any payment from your side.i complaint 10 times on mobikwik need help center every time one msg drop by him we would like to inform you that the tranaction[protected] was sucessfully settled at our end please get in touch with merchant for further clarification and merchant reply also same we have not received any payment from your side.
Please help me to get back my money into my wallet again.
Thank you
Jasveer singh
M.no-[protected]