Mobikwik Complaints & Reviews

On 13th august 2019 i made transaction of 5194/- from my mobikwik wallet (Number-79*54) to my bank account num (63*72) at 11:51am. The amount got debited from my wallet and it hasn’t been credited yet. After that i placed a ticket (Complaint) in reply they said with in 3 days amount will credited. Please help me out, i have been trying to reach out customer care number consistently but i haven’t got any positive response from their side. Also i have raised several tickets, kindly please help me out from this issue.

Hi team,

Today around 5.18pm my father-in-law received a call from sbi customer executive who is
Actually a mobikwik account holder. He /she took all the details and unfortunately my father-in-law has provided all the debit card details.in few minutes there are 5 transaction happened, and we immediately blocked that card.

Transaction details

10, 389.40 rs — (Trid[protected] @ 5.26
10, 389.40 rs — (Trid[protected] @5.28
5194.70 rs — (Trid[protected] @ 5.18
10000 rs — didn't get the transaction id
10389.40 rs didn't get the transaction id

Can you please provide the details of the card holder who did the above transaction.

Regards
Sashi

My pnb bank account has been hacked through google pay, some unauthorise link came from mobikwik and amount inr 5699 got deducted from my account, but still wallet shows rest amount. I have tried getting in touch with the customer care of mobikwik but no response whatsoever. They have just given me a ticket number : 11930770. Kindly look into the matter and resolve it. Thanks!

I tried transferring inr 9611 in my kotak bank account but i have not received it. And money even got deducted from my mobikwik wallet. It is 3rd day now. I tried reaching on customer care and waited over 20 mins thrice on call but call doesn’t get connected to customer care, it keeps me on hold only. I am now getting frustrated.

I have sent emails, made calls, left feedbacks at playstore but yet no replies anywhere. Would you care to resolve and call me? Or you want me to bother you guys with some legal papers?

Dear sir on 13 august a person claiming to be sbi bank employee took my debit card details by fraud. I lost 10000 rupees to mobikwik in the transaction. At 12:12 pm 14 august i wrote to mobikwik with the complaint but they are not giving me any information. They should have frozen the fraudulent mobikwik account immediately. But i suspect they haven't taken any action. The fraud may actually be a mobikwik employee itself. The police is not even writing fir. 1st six digits 607431
Last six 5116

Got a call today and acted like an sbi agent with all my personal details and got my card details processed 79, 998 rupees and it shows the merchant of mobikwik. Please process refund i have raised complaint with commissioner of police and sent the information to mobikwik nodal office.. Yet to get the reply please process on priority. Please let me know what else action i have to do..

Added icici bank to the mobikwik. Later to place an order from myntra through mobikwik, it initially asked for debit card or internet banking. I have chosen internet banking and entered my login details got an otp to the amount towards myntra, the otp was auto detected and i have submitted. Money got deducted from my icici bank but payment gateway page not responded for longer time. Lost money but order not placed.. Please let me know what needs to be done to get my money back.

On dated 13 august 2019 at 11.30 am. I am trying for send 1298 rs to self account. I done the transaction account balance of mobikwik account deduced but amount not credit to bank account app shows error like no innovice number found. Transaction pending i complaint to app he said we taking action in 24 hours. The day passed but still no reply. Contact operator no receive any call. Still no done any refund.

On 4/8/2019 my transaction id f2359959 of amount rs1550 deducted through fraud person. I mention urn no.[protected]. On the behalf of transaction id. I wana to know who use my card... I already complaint in bank n police regarding this. I enclosed some files... Pls cooperate us n my calling number [protected]... I called mobiwik customer care no one recieve the cal..
My atm card numer first six digit 607093 and four digit 9121.

I am a defence personnel who was duped for rs 20, 999/- and 9, 999/- by mobikwik because they allowed a fraud transaction even though i complained them not to honor these transaction on www.Mobikwik.Com on 06 aug 19... Later i sent a mail request to cancel the transaction yet nothing has happened... My credit card number appears but the ip address of the node and the registered mobile number is from a fraudster...

Do not use mobikwik portal at any cost... Fraud website... No money has been reimbursed to me

I bought insuarance of mobikwik in edlewise policy life insurance but now i can cancel it but how can cancel it.

I contact to customer care 6 times but no one me can answer please i have cancel my edlewise policy so please give me answer.

Please my policy cancel it in 3 days and no process in work now.

Please give me answer as soon as and cancel it.

Please this is my solemn request to any individual who is into online shopping or using online portals... I am a defence officer and pleading you that do not use ww. Mobikwik.com for any transactions...

Its a fraud organisation and allows fraudelent transactions and will dupe you incase you leave any credit card details

Beware beware beware beware beware

I am a defence officer and my credentials speak for themselves... There were two fraudelent transactions which took place through www.Mobikwik.Com for rs 20, 999 and rs 9, 999/- on 06 aug 19 and within seconds i lodged a complaint that someone is doing a fraudelent transaction... Plse donot honour those transactions... Yet the company allowed those transactions...

Please do not use www.Mobikwik.Com... Its a farud and farce organisation

I bought some clothes from myntra.com on 9th august, 2019 and did the payment from mobikwik wallet. After deducting the money from wallet the mobikwik payment page did not redirect to myntra and hold into that page for a long time. At last the payment was cancelled and order did not receive from myntra. Then i raised a ticket in mobikwik but they shows previous issue didn't resolve.

Previously i made a payment to sastasundar.com and that time also same happened. After some weeks i got the refund.

But mobikwik is doing a very bad job with their customers. Please refund my money this time as soon as possible.

I, somi arun sinha, aged about 24 years, resident of mira road east, thane, maharashtra, pin code - 401107. I am also a user of your app mobikwik through my mobile number [protected].

On 25/07/2019, three unauthorised and fraudulent transactions has been happened from my debit card bearing no. 428090××××××5990 which linked to my bank account, and duped rs. 9000/-in three transactions as follows:-
1. 25/07/2019 at 04:57 p. M., - rs. 3000/- txn id [protected]/16:[protected].
2. 25/07/2019 at 04:58 p. M., - rs. 5000/- txn id [protected]/16:[protected].
3. 25/07/2019 at 04:58 p. M., - rs. 1000/- txn id [protected]/16:[protected].
(Do refer bank statement for reference) regarding that i have lodged my complaint with my concerned bank and mira road police station.

Where bank informed me that the said amount of all unauthorized and fraudulent transactions transferred to mobikwik user mobile no. [protected], bearing mobikwik txn id :
1. Rs. 3000/- - 58e7fb347f5a5.
2. Rs. 5000/- - 58e7fb696f8da.
3. Rs. 1000/- - 58e7fb97a8b6c.
With the i. P address 47.31.189.150.

In view of above and under the circumstances, i most respectfully request you to reverse my rs. 9000/- or block /freeze the account /wallet of the culprit [protected] and further to share the details as name and address of the culprit as soon as possible, so i can initiate criminal action against him under the various provisions of law as earliest.
Bank dispute form, police complaint and bank statement collectively attached herewith for your kind reference.

Yours truly,
Somi arun sinha

Dear Sir
I once again request you to kindly re-check the transaction ID - MK[protected] against Customer ID [protected] dt. 30.6.2019 for a false payment of Rs. 5780. Non receipt of the same by CESC.co. has been confirmed by their electronically generated link-that was shared with you. The link is shared again for your perusal
https://www.cesc.co.n/misclatst/conshome/php.
It is yet surprising to see that Ticket No 11528634 is shown to have been resolved. How was it resolved ? Why the customer (complainant) be not informed about the steps that been been taken to set the dispute at rest ? Neither the money was refunded nor any communication made by M/s mobikwik.com to satisfy the customer - nor any electronic message was forwarded to establish that the amount (Rs. 5780) was credited against Customer ID [protected] to CESC Co.
I am keeping a track record of all these malafide statements to show the case as "RESOLVED" -without ever caring to do so and keeping the customer informed.'
Please do the needful by the earliest and arrange to refund the amount into my wallet. My account, that was kept suspended for the sake of enquiry against the Ticket No 11528634, may please be activated.
Regards,

Yours faithfully,
Bimalendu Nath
[protected]
bimalendu2000.[protected]@gmail.com
08.8.2019

I have recharged airtel mobile no [protected], recharge amount rs.35 on 05/08/2019 at 7.22pm by debit card othpg 087942 by mobikwik.. Three days have been passed but recharge balance is not credited to my mob. No [protected]. I, therefore, request you please credit recharge balance in my mob. No [protected]. As soon as possible.in this regard your co-operation is appriciated.

I used this app to pay my SBI credit card bill and money was deducted in my HDFC account and the amount was not showing in the credit card its been 24 hours and still there is no transaction showing the amount deducted in the app but the money got deducted and its showing in the bank account is this some kind of new fraud and when will i receive my money i don't find anything any source on app to complain or reach to customer care. Is this the way to maintain a wallet app

Dear mobikwik,
Kindly informing you on dated 27.07.19 time 1:07 pm on suspected call from mobile number [protected], [protected] came on my registered mobile number - *, spoke person saying as a agent of sbi credit card bank. They have already having my all personal information exist, after some conversation with online rs. 25000 and rs. 25000 two transaction done from my account. These transaction throe website www.mobikwik.com.

Kindly reverse the amount in same exiting sbi card account. Attachment in details,

Thanks and regards
Sudhir srivastava
Mob, [protected]

Sar main a jio phone book kiya tha lekin abhi tak nahin pahuncha main bahut baar koshish kar chuka hoon har baar mujhe koi jawab ab nahin nahin milta batao main kya karun na customer care se baat hoti mere paise bhi kat liye hain koi to jawab do kahan par jaan kuch to batao ya mere paise wapas karo nahin to phone bhejo ek do din mein phone aata hai tu thik nahi to tu paise wapas kar do