Mobikwik — misleading customers with their terms and conditions

arienashwani123

from Hyderabad, Telangana

Address:	500075
Website:	www.mobikwik.com

I have used mobikwik for quite some time. Recently they introduced a concept of supercash which according to them will expire after 3 months. That itself is not true. Supercash will actually get expired in 2 months. Supercash earned in the month of march will expire on june 1. So effectively 2 months.
These guys keep updating terms and conditions so frequently and with out any prior notice given to customers and not even email or sms that their t&c are updated. Their main motive is to cheat customers and trapped them.
They started with 10 to 20% supercash and with min of rs 100-/. Now without any notification they made it only 5% supercash can be used in one transaction and that too for most of the merchants its min rs 500-/ need to spend to avail supercash. Also supercash for few merchants only once in a month can be use like recharge etc. For few merchants max supercash we can use is only rs 100-/
Now they have come up again with new t&c and that too without any prior intimations that max supercash we can use in one month is rs 1000-/
So that means all of supercash which you are earning will definitely be expired. There is no way you can consume your supercash because of so many variables, hidden terms and conditions etc.
What sort of fraudulent activity is this? So my question is why are they misleading customers by giving supercash which can no way be used? They should limit giving supercash and have an upper limit. This is cheating because we customers can't use the super cash as they have some baseless and hidden terms and conditions which they keep changing whenever they feel like. I request you to kindly see to it. Many customers have complained about the same issue in playstore but mobikwik seems to be consistent in cheating customers.

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Comments

jyoti redekar

from Kathor, Gujarat

Done a recharge through mobikwik but recharge not done yet, and the money is deducted from my acct ...my phone number from which recharge was done is -[protected]...refund me .

mayank087

from Delhi, Delhi

Do you have any screenshot of there previous policy or t&c, I m collecting proof against them to sue them legally as they are playing with users
They change my 8000 super cash validity from 15 aug to 1st July
I[censored] have please send it to [protected]@gmail.com

arienashwani123

from Hyderabad, Telangana

Sorry Mayank I don't have any screenshot at this point of time. Who would have known that these guys will do all these tricks to catch hold of customers and then play with them.
I would request to file a case legally against this app and request to close this app ASAP.
Also will request friends to stay away from this app and use other reliable apps for all your transactions.

arienashwani123's [Complaint's author] reply, Jun 1, 2018

So this is like a dead lock situation. We cannot extend the supercash and we cannot use the supercash. Only thing is keep earning the supercash and let those expired. so ultimately nothing you are getting from using this App. Instead of that use someother reliable app where whatever cashback you will get is your's and you can use whenever you need. Need not to worry about all these things.
Some action should be taken against that