Mobikwik — Money debited from bank account but not added to the wallet.

mohit Singh (omohit)

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122010
Website:	mobikwik

I tried to add the rs. 2000 from my ICICI Bank account to the mobikwik wallet by app but it showed "transaction not completed", however, money was debited from my bank account. This is the message:

Dear Customer,
Thank you for banking with ICICI Bank.
You have made an online payment of INR 2000.0 with Transaction ID [protected] towards payee ZAAK PAY MOBIK from your Account XXXXXXXX1675 on Apr, 18, 2017 at 12:38 hours

Their apps says invalid login Id when I tried to create the ticket request. Finally created a ticket request# 6392179, from their website, but I'm nt able to track it. I'm.not receiving any emails from them. Please add the money in the wallet or reverse the transaction.

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Mobikwik customer support has been notified about the posted complaint.

Apr 13, 2017

Bharatlal Pandey's response Sir aap logo ne bina mery information ke mere a /c se rupees 5768, nikale hai pl use refund kare nahi to mai aap ke khilaph server crime fir darj karane ja raha hu

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Comments

Raman vermarv

from Indore, Madhya Pradesh

I done jeo recharge amt deducted But not reached or showing on my number

Bharatlal Pandey

from Gurgaon, Haryana

Sir aap logo ne bina mery information ke mere a/c se 5768 rupees nikale hai pl refund to my money

sourav rath

from Ranaghat, West Bengal

Sir, on 8 April i have recharged my jio 303 plan from your app mobikwik but still know i have not yet it has not been recharged please do it faster sir . So sir please do it faster as much as possible today only if it is not possible by you then send my money fastly other wise i will complain to police station.

Densh

from Delhi, Delhi

I received a phone call from Mobikwik customer care number
[protected] on the pretext of giving recharge benefits. Instead,
the caller was a fraud, took my debit card details, generated OTP's and cheated me of Rs 25, 472 in 3 transactions. Then I started getting bogus calls from different numbers mentioning that I had been cheated.

maruti bansode

from Pune, Maharashtra

Hello i was added a 400 rupees i ln my mobikwik account and my bank account money was deducted but in my mobikwik account does not show the amount...following is the information about transaction..PUR/One MobiKwik System P/[protected]/One MobiKwik System P/Seq No 026891
Please do something. Thanks.