Mobikwik Complaints & Reviews

Rs.6000rs got debited from my bank account, but the transaction got failed and i didn't get my money back. I filled a complaint but thet are not replying, please look into this matter. It was repeatedly failing but after that money got debited and now there is no one to reply.
Thank you!...
Complaint comments read comments complaint category banks

सावधान सावधान सावधान
मैंने 22 मार्च को 500 रुपए वालेट मे डालने की कोशिश की, पैसे अकाउंट से कट गए वो बैंक मे रिफ़ंड नहीं हुये, इसके लिए मैंने इनकी साइट मे 10 बार कम्पलेन कर चुका हु बैंक ट्रांजेक्सन की डिटेल दे चुका हु बैंक स्टेटमेंट की कॉपी भेज चुका हु मगर ये हराम खोर पैसे रिफ़ंड नहीं दे रहे है।
इसमे सोच समझ कर पैसे डाले ये आपके पैसे खाने मे कोई देर नहीं करेंगे।
ये हरामखोर मेरे जैसे पता नहीं कितने लोगों के पैसे हजम करके बैठे है।

I have received a message from mobikwik saying that i would be getting 30 cash back on recharge of 30. But when actually recharged it i have been awarded with 30 supercash which can be used (Only 10% at a time) on my next purchase. They are sending messages without mentioning about the supercash and might have cheated many like me. This is a way of cheating. Mobikwik was earlier giving cashback into wallet. And nowadys it started a new gymmick to cheat people with supercash concept. Someone should put a stop to this.

I recharge jio prepaid sim with reliance jio summer surprise offer from mobikwik and according to mobikwik i m eligible for getting supercash 82 rs. But still it not give me my cashback. My reliance jio number is [protected]... And i recharged online from mobikwik app...in hostory it shows that 82rs given me but mobikwik customer help line don5give how can it redeem.

On 27-apr-17 i have added rs.424 to my mobikwik wallet from bank account and it said error occurred and i have tried again and same problem and then after i received a message from the bank that rs.424 is deducted from account two times. I. E., rs.848.
After that, i filed a complaint in mobikwik but no one replied till now and its more than 24 hrs.
Please solve my issue as soon as possible.
Thank you...

My issue is related to cashback amount. I didnot get any cashback.

My order id is 7igjlh45klh2zv. My transaction amount was 614 rs to 1mg and my cashback amount was 10%of transaction amount that is 61rs. This transaction is done on 24 april and my order is also delivered and still i didnot get any cashback.

So i request you to pls send my cashback amount to my mobikwik wallet.

My money is debited from bank but not added in mobikwik account wallet. My bank details as follows. Thank you for using your SBJ Debit Card 521XX2696 for a purchase worth Rs1200 on POS [protected] at MOBIKWIK txn# 612482. From last 15 hours I am regular complaining to mobikwik help section but no response from mobikwik. I am afraid of loosing money. Please helpe.

Dear sir,

My name is Raj Narayan Kurre. My user id is [protected] against alternate email id [protected]@gmail.com. I was made order for electricity bill payment for CSPDCL amount 270.00 twice total about 540.00 Rs.
first on evening dated[protected] by by debit card OTHPG 561668 Mobikwik Gurgaon
and 2nd time on early morning dated[protected] by by debit card
OTHPG 561688 Mobikwik Gurgaon .
However, error occur, my bill payment was not made, and amount debited from my State Bank of India (net banking).

Please check and let you know about the Money was not credited to my Mobikwik wallet or to my bank account Bank of India.

Thanks in advance.

Today, i was debiting 3800 rs from my credit card to mobikwik wallet, suddenly process disappeared after adding last bank otp. And i got no money in my wallet, but it got debited from my bank ac. Then i registered complaint ticket but they're not responding to it. Why are we getting same issues from a well known app? If we add money to wallet it means it should be added maximum 1 hour with notification. But they're not even providing notification about this issue, then what to understand? I want my money back. I request to solve this problem asap, my mobikwik ac number [protected], ticket number #6434488

Yesterday i try to add money to mobikwiki wallet at the first time 611 amount was debited from my card but not added to my to the wallet and second time 500 rupees added to the wallet but not added my wallet but money was debited two times total 1111 rupees. Please resolve my problem or return my amount to my card. Other ways
I will through a case in consumer forum.

My mobikwik number - [protected]

I have recharged rs.303-5=rs.298.00 for jio no. [protected] on 04.04.17 transaction reference no.[protected]. Hence please give credit to them under intimation to me my email id is [protected]@gmail.com mob no. [protected]. Now jio sim has become invalid. Now at least you transfer the amount and advice them to recharge above mentioned phone no immediately.

With regards
Vishwanath

Rs. 596 got debited from my bank account, but the transaction got failed and I didn't get my money back. I filled a complaint but thet are not replying, my ticket number is #6434232. My registered mobile number is [removed]. Please look into this matter. It was repeatedly failing but after that money got debited and now there is no one to reply.
Thank you!

I had booked a bus from pune to indore for 28th april. The ticket was generated for that date by mobikwik (Maharshtra travels dhariwal). They have cancelled my ticket on 25th april without any valid reason. No one is available on customer care of mobikwik to answer my queries. At the last moment, i am facing issues while booking bus. The rates have raised to 2000. At the time of booking it was 1000. I have found the same bus running which they have cancelled.

I demand an explanation with valid reasons as well as compensation towards this.
Email-id: [protected]@gmail.com

I have added 10000rs 2 times and it has not been added to my wallet.. 20000 rs has been dedectes from my bank but not added to my account... Please help me... My mobile no is [protected]... Name is david ryan hugh

Thank you in advance.

Everyone recommended me to use mobikwik and the first time i am using it and have faced such a big issue... No one responds to my ticket...

Dear sir, i have transferred amount to mobikwik wallet number [protected] in place of mobikwik walllet number [protected] due to mistake.
So, please refund this amount into my mobikwik account number [protected].
Order no :- 54e1198fb9211

Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
So kindly help me for refunding my money.
Thank you.

Inder singh

I was done recharge for sun direct dth service through the mbokwik. Amount deducted from the bank account but recharge not done to sun direct from mobikwik.

Plz check it resolve the problem,
Recharge details:
Order #:stv[protected]
Invoice date: apr 18 2017
Amount : 700/-
Prdct description: sun dth [protected] dth

Acc details:
Rajesh nooji
[protected]
[protected]@gmail.com

Ticket id #6426548

Dear Customer Care,

As you blocked my account after my mobile got stolen and after I reported to you. I am trying to reopen my account since then but fail all the time.

Kindly reopen my account since I have received my mobile number back from vodafone store. I would like to get my account activated so that i can make payments. This is my third mail to u.

My ticket number was 5730297 dated 12/27/16. I am not getting any ticket also since the user is disabled.

I request you to reopen my account so that I can access it. I have tried your support numbers but all of them are busy. I have made calls thrice making lots of bills in even reaching to you but failed.

Kindly look into the matter.

Thanks and regards,
Rachna

I have made booking of bus from parbhani to pune through make my trip and paid amount via mobikwik app but amount was deducted twice. Kindly refund the amount as soon as possible. I am providing the details regarding booking. Make my trip booking id : nu[protected]
This is confirmed booking but unfortunately due to slow internet amount deducted twice. So kindly refund my money in mobikwik wallet.

I have done the recharge of 409 to my jio from ur mobikwik app. At time of recharge I have use the coupon code as for the coupon code 40 rupees as come cashback till to now didn't get any cashback is that u guys bluffing the people by ur coupon codes or else business tricks I have read ur riews also ur not responding I have read the complaints to and I just wanna a quick reply from ur end nd even I had screen shots of my rc also nd really I was getting a bitter anger on u nd I I need a response from u...

In March 2017 they changed all the cashback to supercash and allows to use only 10% of supercash amount for every transaction.

SuperCash for MobiKwik
13 Mar 2017 +75

If that was less, now the supercash comes with an expiry date of within 2 months

So if I made a phone recharge of Rs 100 today and I have supercash Rs100 in my account (which will expire lets say 20th May 2017), then 10% of supercash amount is deducted. i.e. Rs 10 So I have to pay Rs90. Good Deal one would say.
Supercash balance: Rs 90

Please note all the transactions you need to make within 2 months if you want to use supercash.

Now lets go further.
Second transaction another recharge of Rs 100. I get another 10% off supercash money. 10% Rs 90 = Rs 9
I paid Rs 91 this time of Rs 100 recharge
Remaining Supercash balance: Rs 81

Third transaction, pay bill of Rs 200. Supercash usable (10%of Rs81) Rs8.1
So I pay Rs191.90.

Supercash remaining Rs 72.9

Fourth Transaction:
Supercash remaining Rs 65.7
Similarly for next transaction Supercash after using will be Rs59.13
so forth...
6th transaction :Supercash remaining Rs 53.23
7th transaction :Supercash remaining Rs 47.93
8th transaction :Supercash remaining Rs 43.23
9th transaction :Supercash remaining Rs 38.93
10th transaction :Supercash remaining Rs 35.13
11th transaction :Supercash remaining Rs 31.63
12th transaction :Supercash remaining Rs 28.47
13th transaction :Supercash remaining Rs 25.63
14th transaction : Supercash remaining Rs 23.07
15th transaction : Supercash remaining Rs 20.77
16th transaction : Supercash remaining Rs 18.7
17th transaction : Supercash remaining Rs 16.83
.
.
.
.
.
.
.
.
and do the maths. Basically you can never fully use your supercash completely and I am sure no general person will do these many transactions within 2 months

This is therefore a trap to fool the customers into cashback offers and providing discounts.