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Updated: Dec 1, 2025
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Mobikwik reviews & complaints page 225

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U
Utkarsh Mani Tripathi
from Delhi, Delhi
May 8, 2017
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Address: New Delhi, Delhi, 110002
Website: Mobikwik

Recharged my mobikwik wallet for internet banking with 1000 rs but no balance showing up in my mobikwik account.. Ticket no...#6482513
There is no reply from their side even after repeated messages
The worst part is they cant be contacted via live messaging.
Paytm is much better.
I simply have no clue what is wrong since there has been no assistance from mobikwik sites.
Please do not make me regret my decision and make me quit the app. This was my first recharge. Lol
I hope mobikwik will respond soon
Mobikwik customer support has been notified about the posted complaint.
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    vijay1602
    from Delhi, Delhi
    May 8, 2017
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    Address: Gurgaon, Haryana, 208013
    Website: www.mobikwik.com

    I booked two bus tickets from kanpur to varanasi by using the same account on 30 april. The bus was canceled and hence i contacted for refund and create ticket for complant.. Mobikwik hasn't processed my refund till yet. The pnr number for the tickets are xvns[protected] & xvns[protected]. One ticket was worth rs. 886. So refund for 2 tickets was of rs 1772.
    Complaint ticket id # 6450786.
    Please get my money processed at the earliest.
    Mobikwik customer support has been notified about the posted complaint.
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      D
      dhan8918
      from Mumbai, Maharashtra
      May 8, 2017
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      Address: Gurgaon, Haryana, 122002
      Website: www.mobikwik.com

      I have added an amount of rs 1050 to the wallet and got the confirmation mail for the as well. When i checked the money in the wallet, it is showing zero balance. Transaction id for the above transaction is 54ec1de64eb40. Kindly help me in getting back my money either to my bank account or my mobikwik wallet. I have also raised a ticket to resolve the issue, but did not get any response from mobikwik team. Ticket no is # 646904.

      Kindly do the needful as soon as possible.
      Mobikwik customer support has been notified about the posted complaint.
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        A
        Aashwat K. Rai
        from Indore, Madhya Pradesh
        May 8, 2017
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        Address: Gurgaon, Haryana
        Website: mobikwik.com

        On 4th may 2017 i tried to add rs 540 in my mobikwik wallet (With no.- [protected]) and it got failed.
        Then i tried it once again and again it got failed. But after an hour rs 540 was added to my wallet but when i checked my bank account statement rs 540 was debited twice that sums up to rs 1080 but i only got 540 in my wallet. It's been more than 2 days and yet they are'nt responding..
        Mobikwik customer support has been notified about the posted complaint.
        View replies
        My Vodafone postpaid number hasn't been recharged with Rs 500 through mobiqwik but the same amount has been deducted from my bank account..I am really frustrated from this kind of errors in transaction ..I am demanding a speedy solution now otherwise I will be forced to take legal action for robbing Rs 500 from my bank account
        Reply
        I was transferring money Rs 300 from my mobile is wallet to my bank account on 7th Mar'17. The money debited from my wallet but yet not credited to bank account.

        I raised complaint reference no. 6055635 2 months back yet they have not transfer money to wallet.

        Screenshot attached bank and wallet statement.
        Reply
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          S
          saiesh1
          from Chennai, Tamil Nadu
          May 7, 2017
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          Address: Thane, Maharashtra, 421201
          Website: Mobikwik

          I have paid mseb bill payment of rs.8190/- on 29th april 2017.
          After 7 days also i haven't received payment confirmation from mseb.
          I also raised ticket on mobikwik site but i haven't received any reply yet.
          Ticket number: # 6462828
          I have raised my concern on [protected]@mobikwik.com & [protected]@mobikwik.com however there is no reply yet. Instead i have received a undelivered notification. Request you to please look into this and refund my money at the earliest. Due date to pay my bill is 11 may 2017.
          Mobikwik customer support has been notified about the posted complaint.
          View replies
          I added money to pay the dealer, but he refused to accept the same, hence please revert the following transaction, I want the amount to be diverted to my credit card bank
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            L
            lordmaster
            from Mohan, Uttar Pradesh
            May 6, 2017
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            Address: Dakshina Kannada, Karnataka, 575003
            Website: mobikwik.com

            Ticket # 6475890 my name os swaroop
            This mobikwik app is fraud i think... They have deducted multiple times 102 rs transaction multiple number of times from bank account and did not credit any money to mobikwik wallet... Even promo code says used up already... Even now add money gives error on transaction but they are only good in deducting money... They have not even responded to my
            Ticket # 6475890... Ppl this app is fraud better stay away... Should have given negative rating for poor customer service
            Mobikwik customer support has been notified about the posted complaint.
            View replies
            Money was deduced in my account but recharge was not done
            Reply
            Add 5000 in my account and my account showing block

            So plz do needfull
            Account not open
            So.plz do nesd full

            My number is [protected]
            Reply
            Please refund my money iam adding 600 rupees to mobikwik wallet money deducted from my bank accounts but not updated in my mobikwik wallet. Please refund enquire and please refund my money back that money is important for me please understand my situation
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              V
              Vijaya Sumathi
              from Bengaluru, Karnataka
              May 9, 2017
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              Address: Bangalore, Karnataka
              Website: www.Mobikwik.com

              Please Help Me - Add I have opening First Mobikwik account But Dont ask Passward i have Received Amount From Credit Card no -last no - 5000, Transfer - 5000 and Next 5000 Total - 10000/- Automatically closed Wallet. Next I open Wallet Ask Password I gived but not accepting And Immediately Blocked, My Mobikwik wallet is disabled.
              Mobile No: [protected], My Name is Vijaya Lakshmi .I am add money 10000 thousand transfer, but my id is disable before 8 hour .so plz i request u plz my id enable.please resolve my problem.My Emergency Amount this - 10000/-
              Mobikwik customer support has been notified about the posted complaint.
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                R
                Rajeng
                May 6, 2017
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                Address: Gurgaon, Haryana, 110052
                Website: Www.mobikwik.com

                Dear sir/mam, I have made a shopping on justdial through my internet banking of OBC bank but due to insufficient balance in my mobikwik wallet i chose to add money to mobikwik wallet of amount Rs 900/- through justdial website but after entering mobikwik OTP money debited from my account but not updated in my wallet with an error of some technical problem on 13/04/2017 around 3.00pm .That amount of 900 rupees shown as (+900) in red colour in new issue section of help...but not in my wallet history .My registered mobile no is [protected]. Till now my wallet is not updated with the correct value therefore I am complaining to you. Please help me out
                Mobikwik customer support has been notified about the posted complaint.
                May 07, 2017
                Updated by Rajeng                 I have made a complaint against mobikwik to refund my 900 rs that was not updated in my wallet After posting my complaint I have received two calls [protected], [protected] claiming mobikwik customer support asked to share my atm card details as well as one time password promising me to refund my value..but after completing the procedure they cheated me and debited even the remaining balance in my obc account that was 3000/- rs so I was shocked of all about this...till now neither I have received 900/- nor 3000/- rs ...now what should I do where is my 3900/- please help me to refund me it all back.
                View replies
                I have tried to add Rs 1500 in mobikwik wallet. amount has been deducted from my acount but not added in to mobikwik wallet. Please refund my money back.i have been tried to find customer care no. But its not approachable.my complaint ticket is #6466829 email id is karan.[protected]@gmail.com.my contact no. Is [protected].
                Reply
                Dear sir,
                I have a recharge amount of 264 Rs. in Airtel no . 6th may2017 at 12:40 PM.
                But recharge not done till now but Balance deducted at a time. So plz refund my payment.
                Reply
                I have added money to Mobikwik wallet on 6 May 2017 i.e. yesterday and applied the code 'SUPERWOW' . I got the message the coupon applied successfully but anyhow I did not get the promised cashback of 3% even after 24 hours. Please look into the matter and help me.
                Pls find attached the screenshot
                Reply
                Add 5000 in my account and my account showing block

                So plz do needfull
                Account not open
                So.plz do nesd full

                My number is [protected]
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                  B
                  Batuksarvesh
                  from Dostpur, Uttar Pradesh
                  May 6, 2017
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                  Address: Hoshiarpur, Punjab
                  Website: Mobikwik

                  My mobikwik wallet number is [protected] i try to add money 338 rs and i do all process but last time transaction is not successful view message.. Something wet wrong please try again... And i retry so again next time i do all process but last time view same message and my bank account is debited 338 rs two time but my mobikwik wallet balance is not added so please resolve my problem in immediately... Thank you
                  Mobikwik customer support has been notified about the posted complaint.
                  View replies
                  Why add money not disabled
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                    S
                    Shreeju007
                    from Karad, Maharashtra
                    May 6, 2017
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                    Address: Thane, Maharashtra, 421202

                    Hi Team,

                    I was trying to recharge my mobile number - [protected] for Rs. 1030 wherein I was using Rs.240 from the payback points that i redeemed in the wallet and rest of the amount i added using my debit card for Rs. 790.

                    Amount got deducted from bank account, received sms for the same but the mobikwik wallet still shows 240 as the available balance.

                    Kindly take immediate action for this inconvenience caused.

                    Thanks.
                    Mobikwik customer support has been notified about the posted complaint.
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                      R
                      Rudra Mukherjee
                      from Hyderabad, Telangana
                      May 5, 2017
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                      Address: 122002
                      Website: www.mobikwik.com

                      Hello, my name is rudra mukherjee. On 2nd may, 2017 i recharged my number with rs.399. But transaction was failed and i got an error message. The problem is now that the amount has been debited from my bank account but the recharge is not done. I have also told mobikwik about this. The ticket number is-#6456307. But they are not responding to my issue. My email id is - [protected]@gmail.com.
                      My contact number - [protected]
                      Mobikwik customer support has been notified about the posted complaint.
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                        S
                        Sanjay Ch Deb
                        from Dehra Dun, Uttarakhand
                        May 5, 2017
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                        Address: Mumbai City, Maharashtra, 712124
                        Website: mobikwik app

                        Dear sir, I have added Rs 20 in my mobikwik wallet through my debit card on 4th May 2017. Balance was deducted from my bank but not added to my mobikwik wallet. Please find the below mention details and add the balance to wallet.
                        Date- 4th May 2017; Time- 9.30pm; Amt- 20; Ref no[protected]; txc status- Success; my mobikwik id- Sanjay.[protected]@gmail.com.
                        My bank statement also attached for your reference. Please do the needful asap
                        Mobikwik customer support has been notified about the posted complaint.
                        View replies
                        Mai pritesh Kumar Dubey.
                        29 April 2017 ko apne jio no.[protected] ko 309 se recharge subh 10:48 am pe recharge kiya tha.mere a/c se 304 balenc kya hai But na hi Abhi tk mera number recharge hua aour na hi balenc vaps aaya.
                        Reply
                        Date of transaction 26/04/2017
                        Amt ₹2000/-
                        Client no91- [protected]
                        I want add money to MobiKwik wallet ₹ 2000/_
                        But money debited from my creditvcard but not updating in MobiKwik wallet so I raised query regarding amount but no reply about issue so please provide my money asap
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                          K
                          Krushana deshmukh
                          from Morjim, Goa
                          May 4, 2017
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                          Address: Pune, Maharashtra

                          Dear sir,

                          I book bus ticket from (1) pune to nanded and (2) sonkhed to pune and use promo code goodbus promo code apply successfully but cash back not received till date. Ticket amount (600+609=1209) and booking id - p6kefa1q7ua9hpt and 3gvn8pjeies72gxv on may 03, 2017 and may04, 2017 recpectively.

                          Please resolve my problem and give me my cash back quickly other wise i will be complaine about that issue in consumer care and court also.
                          Mobikwik customer support has been notified about the posted complaint.
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                            likhar suchita
                            from Kaithal, Haryana
                            May 4, 2017
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                            Address: Indore, Madhya Pradesh

                            Dear Sir,

                            I book bus ticket from Indore to Jhansi and use promo code goodbus promo code apply successfully but cash back not received till date.ticket amount 1524 and booking ID - 1VBQ5LC9DE1ALF98, PI MAY 01, 2017.

                            Please resolve my problem and give me my cash back as soon as possible.so that next bus ticket book.

                            Please resolve my problem and return my cash back.
                            Mobikwik customer support has been notified about the posted complaint.
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                              R
                              rohithendr raju
                              from Gurgaon, Haryana
                              May 3, 2017
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                              Website: mobikwik

                              Hi,
                              I did the electricity bill payment on 03 May 2017 for the
                              BESCOM acc ID: [protected].
                              But it is not yet reflected in the Bescom site as i could see the amount is still due. Please let me know if these are paid to the Bescom and why i am seeing the amount as due till today. Following are the Bill payment reference numbers acc ID: [protected]
                              Transaction id - MP[protected]
                              Transaction amount - 1264
                              I have already contacted the Mobikwik customer support still did't get any response from mobikwik.
                              Mobikwik customer support has been notified about the posted complaint.
                              View replies
                              Due to wrong PIN no. entry account is blocked .Complaint given Ref.no. 6435681 & 6430531 dtd 25.4.17 but no response also no customer care cell for resolving the matter.
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                                J.K Shukla
                                from Delhi, Delhi
                                May 3, 2017
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                                Address: Thane, Maharashtra, 401504

                                My mobikwik wallet account balance showing nill from 12/04/2017 but before this date balance was showing rs 91/-
                                on above date in transaction history was showing bank refund but still date amount was not credited in my bank account I complaint afterward several times in mobikwik customer care but complaint was not executed to solve my problem now transaction history also disappeared of this amount
                                please look into the matter and take necessary action regarding this
                                my mobile number is [protected]
                                Mobikwik customer support has been notified about the posted complaint.
                                View replies
                                Money deducted recharge not done airtel DTH Rs382.Showing no transaction history.
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                                  H
                                  Harshk33
                                  from Baloda Bazar, Chhattisgarh
                                  May 3, 2017
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                                  Address: Raipur, Chhattisgarh, 492001
                                  Website: www.mobikwik.com

                                  I chose Mobikwik wallet as the payment option in IRCTC website to book my tickets. When I was about to make payment a message popped up saying "I don't have enough wallet balance". (Refer to the picture attached)

                                  And I tried to inquire the problem with company and they replied that I don't have enough wallet balance.

                                  But I had enough balance, since the Order Amount was 556.29 and my Wallet Balance was 556.57, so technically I had Rs 0.28 extra in my wallet andI have Rs 40 Supercash too, which means 10% of SuperCash will be used on every transaction. (Supercash FAQ https://promotions.mobikwik.com/inapp/faq/supercash/)

                                  So in any situation I had more money in my wallet, and now they are not replying .

                                  Ticket No : #6288555
                                  Mobikwik customer support has been notified about the posted complaint.
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                                    S
                                    sagardeep.v
                                    from Mysore, Karnataka
                                    May 2, 2017
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                                    Address: 560066
                                    Website: Mobikwik

                                    My account balance was having Rs.50 and Mobikwik deducted Rs.4950 from my saved card directly ​without informing me.

                                    If I want to transfer money back to my bank account, Mobikwik will charge Rs.250 as fee.

                                    Why Mobikwik want me to maintain 5k balance.
                                    I m really not liking this worst app for doing such kind of things.
                                    Please I want my money back without any fee.
                                    My ticket number : #6454835.
                                    Mobikwik customer support has been notified about the posted complaint.
                                    View replies
                                    I just booked 2 bus tickets yesterday.while making payment through mobikwik wallet it shows 10℅ cash back is available for this transaction.But I didn't get any cash back amount in my wallet
                                    Reply
                                    I have not recharged any number in mobikwik but in my mobikwik ac there is showing that the recharge has done for 1996 and my wallet balance has deducted. Please give my money back. Please solve my problem.
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                                      vikas989
                                      from Mumbai, Maharashtra
                                      May 2, 2017
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                                      I chose bsnl's special recharge from your website of (Rs - 333 special) for internet 90days) but i could not find that scheme and i get talktime of 286 and loose of money. I have lost time and money i think to be with your website and app. Kindly solve my issue or i will say good bye to mobiki web

                                      Mobile no — and id-[protected]

                                      Email - [protected]@gmail.com
                                      Mobikwik customer support has been notified about the posted complaint.
                                      May 03, 2017
                                      Updated by vikas989                                       No action has been taken on my complaint yet. Am i waiting
                                      View replies
                                      My mobikwik mobile number is:- [protected]
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                                        Pulkitpg19
                                        from Dehra Dun, Uttarakhand
                                        May 2, 2017
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                                        Address: Faridabad, Haryana, 121009
                                        Website: Mobikwik

                                        I booked two bus tickets from delhi to dehradun by using the same account. The bus was canceled and hence i received refund for only one ticket. Mobikwik hasn't processed my refund for the second ticket. The pnr number with that mobikwik provided me were 5knugvz and 86vrpcn. I booked the tickets using my email address g. [protected]@gmail.com on 17th april. One ticket was worth rs.455 and therefore two tickets were worth rs.910. I received rs.452 on the next day the bus was canceled but haven't received the other half. Please get my money processed at the earliest.
                                        Mobikwik customer support has been notified about the posted complaint.
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