Mobikwik — money debited recharge not done ,not showing any transaction history

Dear Sir, I had recharged my mobikwik account with Rs. 500 on 07.02.2015. Thereafter I tried to make my bill of My videocon d2h number through wallet option that was of Rs. 372. The transaction got declined but my account balance got deducted of Rs. 372. Neither my bill was paid the transaction was showing any history of the same. It's been 4 day my account balance has not been updated the same amount. You are hereby requested to look into the matter and do the needful.regards ritun samantray, [protected], [protected]@gmail.com...
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Sir since yesterday 4 times my payment debited from credit card..but amount not shown in wallet. & In history

Hi Mobikwik,

I have initiated an amount of 18000 from my credit card to my bank account.

The money has been deducted from my credit card and had not been credited to my account neither the transaction of this huge amount was not been shown in the history of the transactions done.

Need an immediate assistance mobikwik team, customer's urgency is also the vital thing that should be noted and carried away and resolve the task ASAP.

R u getting your money. Because same thing happen with me today. Pls reply.

How can i approach.
Me too happen yesterday please tell me if you get the money

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