Mobikwik Complaints & Reviews

Address: Mumbai City, Maharashtra

I had add an amount of 15000/- on my mobikwik wallet to purchase the yoga 8 tablet from snapdeal. i Tried many times for transaction but every time failed. Then i tried to book my ticket from make my trip and again transaction was not happening through mobikwik. Now i have purchased yoga 8 and book my trip by making direct payment. I don't need to put my money in Mobikwik. As itis not possible to make recharge from this amount and how long i will make recharge . plz refund my amount into my respective account. I am trying to contact to customer care but very poor service of customer care. I am frustrated by this service of mobikwik. plz refund my amount. I think you will not force me to go for FIR and consumer court. My mobile no : [protected]

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Address: Jharsuguda, Odisha

Dear Sir, I have deducted amount of Rs500.00 through SBI Net banking On Date.22/01/2015 at 20:18;36 hours of Transaction ID.No.[protected]. to added with my mobikwik Wallet. It is also visible in the transaction History of my Mobikwik Account in the same day but not added with my Mobikwik Wallet's Main Balance till now.I have also submitted Complaints /Tickets to Mobikwik regarding solving this issues again and again also try to contact by telephone/mobile but always mobile is switched off and there is no respond or replied from mobikwik team till now. All help or support center and customer care contact no. of this company is fraud. My Name.Mr Haramohan Sahoo. Email ID.[protected]@gmail.com. Contact.No.[protected].Wishing you a early replay.

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Address: Angul, Odisha

Today I added to my mobikwik wallet Rs 200 & then recharged Rs 199 to my Idea no. for unlimited data. Balance deducted but not recharged & also no any transaction ID in transaction history.I sent a email for this problem to [protected]@mobikwik.com but no reply. I want my money back Email - prashanta.[protected]@gmail.com Mobile - [protected]

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R

Rajni0147

Dec 1, 2015

Please solve my problem
Wallet balance not credited my ticket: 3787646.
Date[protected]
My Rs. 2000 balance is Debited from bank account but not credited in mobikwik
Reference msg from bank
Thank you for using Debit Card ending 2092 for Rs.2000.00 in [protected] at ZAAK EPAYMENT SER P.L on[protected]:12:13:19
Bank statement is attached

Deducted my hard earned money - Comment #2263292 - Image #0

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M

MAHANTESH ILAKAL

from Vepagunta, Andhra Pradesh

Feb 29, 2016

Mobiwik wallet mony 500 rupees alredy there but DTH RECHARGE NOT SUCSESFULLY I REQUEST RETURN MY MONY TO BANK A/C

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N

Nitin Vyavahare

from Junnar, Maharashtra

Nov 19, 2017

मैंने आईडिया के एक नंबर पर रिचार्ज किया मेरे बॅक खाते से पैसे कट गये फिर भी रिचार्ज नही हुआ ना मेरे वालेट मे वो पैसे रिफंड हुए। मेरे पैसे दो दिन मे रिफंड नही हुए तो मै कंजूमर फोरम जाऊंगा

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N

Nitin Vyavahare

from Junnar, Maharashtra

Nov 26, 2017

मेरे पैसे मुझे रिफंड चाहिये मेरा मोबाइल नंबर [protected] है 398 रू

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Address: New Delhi, Delhi

No. 1 Fraud company MobiKwik firm because why I am using the reason I have added Rs.2000/- to my account on 20.01.2015 by NEFT payment vide reference no. OCT CCACA1BTA467 (CN[protected] from Corporation Bank but no payment has added. I want my payment refund at the earliest.My contact no. [protected] email id ganeshan.[protected]@gmail.com. I received call from [protected] at 8.41 pm asking for Credit Card No. for transferring money how one can trust this firm ? way which they received same way they must refund. Now, I am going to file case against this company all the expenditure will be met by MobiKwik Firm. I need my money and legal charges etc. is required urgently.

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K

K.Ganeshan

from Mumbai, Maharashtra

Feb 6, 2015

Not able to solution of my problem as yet

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K

K.Ganeshan

from Mumbai, Maharashtra

Feb 11, 2015

Still not yet received response. Cent percentage, this company is fraud

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Address: New Delhi, Delhi

No. 1 Fraud company MobiKwik firm because why I am using the reason I have added Rs.2000/- to my account on 20.01.2015 by NEFT payment vide reference no. OCT CCACA1BTA467 (CN[protected] from Corporation Bank but no payment has added. I want my payment refund at the earliest.My contact no. [protected] email id ganeshan.[protected]@gmail.com

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Hello Sir, I have added Rs 150/- to my MobiKwik Wallet on 28/01/2015 14:11:08 hours through my SBI Visa Card. It is visible in the transaction history of my Mobikwik Account but my MobiKwik Wallet's Main balance is not updated for this transaction. Transaction Id : [protected] Phone No. : [protected] E-mail : akshay.[protected]@gmail.com Amount : 150/- I have also submitted tickets/complaints regarding this issue to mobikwik but there is no reply received from Mobikwik Team.( TICKET / Complaint Nos. : #2076663, #2083666, #2093284)

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A

Akshay141194

from Dharamsala, Himachal Pradesh

Feb 5, 2015

Hehe.. guys, beware of fake calls. after posting this complaint, i have recieved a call from [protected], and he said that he is calling from Mobikwik Team and Asked for my debit card no., expiry date, CVV, And 3-D secured password .. :D

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Address: Pune, Maharashtra

transaction of 196INR done at tastykhana.in paid through mobikwik failed on 23rd jan 2015...but i have not got any refund till date...i have contacted both their customer care and i confirmed tastykhana had processed refund on 24th..even i can see it in my tastykhana account...but mobikwik is denying refund and harrassing me with foolish and baseless replies when i asked them about refund...totally non sense replies were given and now as their refund policy is 5-7 days m sure this is case of frauding by not paying attention to customers and in turn harassing them by giving baseless and irritating replies...such sites should be banned from giving service...i have all the harassing mails that are written by them with my replies as proof...my mobile no is [protected]...i want a resolution soon..

Mobikwik customer support has been notified about the posted complaint.

Feb 05, 2015

Updated by ajrocker TICKET #2038390Awaiting Your Reply
wallet debited for tastykhana but they cancelled order as they didnt receive payment...process refund asap/.. Wallet Debit to tastykhana Transaction Id NIMWG0MJFY

[protected]:25:00.0

Dear User, Namaste! I understand your annoyance this problem must have caused you. As a part of corrective measure, I have checked our system and we have found that you have already received the refund from our partner websites. Further, I request you to log in to your account and visit 'transaction history' on 'my account' page to get complete details regarding your transactions. We would also like to inform you that in case they have refunded from their end, it will take 5-7 days to reflect into Mobikwik wallet from the date of initiation. For more details, you can call to their customer care. With you, Yours Happiness Officer, MobiKwik.com

[protected]:02:58.0

tastykhana said they have not received any payment so where has my money gone??? and i havnt received any refund on my mobikwik wallet...

[protected]:10:24.0

Dear User, Namaste! I understand your annoyance this problem must have caused you. As a part of corrective measure, I have checked our system and we have found that you have already received the refund from our partner websites. Further, I request you to log in to your account and visit 'transaction history' on 'my account' page to get complete details regarding your transactions. We would also like to inform you that in case they have refunded from their end, it will take 5-7 days to reflect into Mobikwik wallet from the date of initiation. For more details, you can call to their customer care. With you, Yours Happiness Officer, MobiKwik.com

[protected]:19:41.0

i have received refund?? are you mad?? this is cheating..i havnt got any refund till now in my wallet...if they have refunded where has th money gone and its already 10 days..

[protected]:22:34.0

Dear User, Namaste! I understand your annoyance this problem must have caused you. As a part of corrective measure, I have checked our system and we have found that you have already received the refund from our partner websites. Further, I request you to log in to your account and visit 'transaction history' on 'my account' page to get complete details regarding your transactions. We would also like to inform you that in case they have refunded from their end, it will take 5-7 days to reflect into Mobikwik wallet from the date of initiation. For more details, you can call to their customer care. With you, Yours Happiness Officer, MobiKwik.com

[protected]:38:02.0

i[censored] dont know please escalate matter as i have paid 196 by mobikwik wallet and never received any refund..and every time why are you giving same replies..this is annoying..i have not received refund...i know to check transaction history dnt teach me idiot and there no refund details are showing...tastykhana said they already credited refund to mibikwik then why its not coming to my wallet balance?????? dont try to cheat ur customers by giving baseless annoying replies without understanding what he is going through because o[censored]r third class service...Wallet Debit to tastykhana Transaction Id NIMWG0MJFY...tellme when mobikwik has given me refund for this????

[protected]:21:26.0

Namaste! Thank you for taking out time to write to us. We understand that you are expecting a refund from the Merchant?s end. Please be informed that it takes approximately 7-10 working days for the refund amount to reflect in your MobiKwik wallet once received. For now, the status of your Merchant transaction is successful at our end. In case we get the refund, then it will be added to your wallet balance automatically. Please note: Consumers are not eligible for any Cashback amount for Cancelled/Partially cancelled transactions and Cash back amount (if any) will be adjusted against refund amount. Thank you for choosing MobiKwik. Regards MobiKwik Team "We take pride in serving our valued customers"

[protected]:57:51.0

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A

ajrocker

from Pune, Maharashtra

Feb 5, 2015

Just a moment... Nisha: Welcome to TastyKhana. How may I help you? Me: i have not received refund for a cancelled order it was placed on 23rd Nisha: May I have the Order ID please? Me: its so many days NIMWG0MJFY Nisha: Please give me a minute while I check the details for you. we are really sorry for the delay in refund but as per the logs we can see that, we have already initiated the refund form our end in your mobikwik wallet. So we request you to kindly check the same in your mobikwik wallet. Me: when will i get the refund then?? Nisha: we have already initiated the refund form our end in your mobikwik wallet. Me: mobikwik is saying that they havnt got any refund from tastykhana Nisha: But as per the logs we can see that, we have already initiated the refund form our end in your mobikwik wallet. Me: so where shall i ask they are saying they havnt got and u r saying u already gave refund Nisha: We request you to kindly check the same in your mobikwik wallet. Me: this is a way to harras ur customers i have checked my mobikwik wallet several time but i havnt got any refund Nisha: We are sorry for that but we are not harrasing any of our customers. Me: i have contacted their customer care and they said they havnt got anything from tastykhana side so why will they pay me? both mobikwik n tastykhana joining hands to harrass customers i want a resolution Nisha: we are really sorry for the delay in refund but as per the logs we can see that, we have already initiated the refund form our end in your mobikwik wallet. So we request you to kindly check the same in your mobikwik wallet. Me: how many days it takes for refund to get credited to account?? Nisha: maximum 7-10 working days. Me: when has refund been initiated?? its showing pending here in my account.. Nisha: From our end we have initiated on 24th of January Me: why refund status is pending then?? when will this pending tag remove? its showing pending in my account Nisha: We have already initiated the refund form our end in your mobikwik wallet Me: means mobikwik got the refund?? did mobikwik got the refund from tastykhana?? Nisha: Yes We have already initiated the refund form our end. Me: ok

[protected]:16:23.0

Dear User, I understand your annoyance this problem must have caused you. As a part of corrective measure, I have checked our system and we have found that you have already added the money and successfully made the payment towards our partner website. Further, I request you to kindly contact with their customer care number and provide the transaction code and confirm the order status for :- NIMXZBMJNR In case transaction has been cancelled/refunded from their end, the amount will be refunded back to your wallet within next 7-10 working days. With you, Yours Happiness Officer, MobiKwik.com

[protected]:00:28.0

did i say NIMXZBMJNR???? what the hell??such stupid support staff appointed by mobikwik they cant even read what customers are writing ...the transaction id is NIMWG0MJFY...mobikwik debited money for this order and i havnt received any refund from your side...

[protected]:05:38.0

TICKET #2044655Awaiting Your Reply
wallet debited for tastykhana but they cancelled order as they didnt receive payment...process refund asap/.. Wallet Debit to tastykhana Transaction Id NIMWG0MJFY

[protected]:45:01.0

TICKET #2050099Awaiting Your Reply
such cheap service...two days u have kept my money for no reason...this is worst wallet i have ever used...thanks for harrassing customers so much and not returning their hard earned money...

[protected]:33:21.0

TICKET #2090519Awaiting Your Reply
its almost 10 days but i havnt got refund for transaction at tastykhana...Wallet Debit to tastykhana Transaction Id NIMXZBMJNR..tastykhana executives are saying they have refunded amount to mobikwik but i havnt received the refund in my mobikwik wallet...

[protected]:30:05.0

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Address: New Delhi, Delhi

I have made IDEA bill payment on 2nd Feb-2015 through your website. As per IDEA payment has not been paid to them yet. Transaction ID no:[protected]. Pls update the status urgently. If you are not able to made the payment please refund my amount urgently. Regards, Pradeep Sharma [protected]

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Address: Kolkata, West Bengal

Please unlock my account with [protected]@gmail.com and primary number [protected].
Forget password is not working. I repeatedly reported but it seems i need to move to RBI for resolution.

I have repeatedly raised questions and tried to call them up but with no result. Even they have stopped phone support to customers and I cant understand how this type iof companies gets RBI approval for opening virtual wallet.

Cheaters please give my money back else I need to complain to RBI

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S

Suman Kole

from Kolkata, West Bengal

Mar 4, 2015

team please help till now lots of mail have been done to mobikwik and lots of request and escalation with no luck.

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Address: Pune, Maharashtra

DEAR SIR, WRONG TRANSACTION FROM MY ICIC BANK CREDIT CARD CARD NO [protected] PLZ CANCEL THE TRANSACTION CHITTING ANY ONE ME ONLINE CALL AND TRANSACTION PLZ CO -OPP MY MOB NO-[protected] MAIL [protected]@rediffmail.com

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Dear Sir, Some one has illegaly done shoping through my card at your site. I want to launch an FIR agaisnt him. For that I need the bill of transactions done POS[protected] Rs. 10000 POS[protected] Rs. 10000 POS[protected] Rs. 10000 POS[protected] Rs. 10000 POS[protected] Rs. 10000 All transaction have been done on 09/01/2015 I will be very thankful to you if you please provide the billing details. Regards Ram Singh Rawat [protected]

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Address: Faridabad, Haryana

Dear Sir, I have made one transaction through Mobikwik Order no. [protected] dated 22/11/15 at 16:29 but the said amount is not deposited against the airtel landline number [protected]. Request is to kindly deposit the said amount against the above said landline number. Best Regards,

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Address: Pathankot, Punjab

Respected sir my debit card is using by cyber criminal and deduct rs 48000/-my card no. is[protected] and account no. is [protected]. Sir these transactions are not known by me please cancell all transaction done on[protected]. Sir I am heartly thankfull to you. If there is any quiry than my contact no. is [protected]. Thank you

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Address: Pathankot, Punjab

Respected sir my debit card is using by cyber criminal and deduct rs 48000/-my card no. is[protected] and account no. is [protected]. Sir these transactions are not known by me please cancell all transaction done on[protected]. Sir I am heartly thankfull to you. If there is any quiry than my contact no. is [protected]. Thank youRespected sir my debit card is using by cyber criminal and deduct rs 48000/-my card no. is[protected] and account no. is [protected]. Sir these transactions are not known by me please cancell all transaction done on[protected]. Sir I am heartly thankfull to you. If there is any quiry than my contact no. is [protected]. Thank you

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Address: Mumbai City, Maharashtra

MY tRX ID -[protected] RS-186/- RECHARGE NOT DONE BUT DEDUCTED AMOUNT IN MY ACCOUNT, MY COMPLAINT REFRENACE ID -[protected], BUT I SAY WHERE THE MY AMOUNT 186/- AND WHY CAN NOT REFUND THE AMOUNT, PLZ I REQUEST TO YOU GIVE THE DETAIL MY AMOUNT

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Address: New Delhi, Delhi

Ticket #1997108, Ticket #2040673, Ticket #2070818, Ticket #2110929 Awaiting Your Reply Date 20/01/2015 time 18:17:03, Transaction Id: [protected], mobile no. [protected] wallet balance didn't Update in 14 days. [protected]:40:00.0 Dear User, Namaste! Thank you for taking out time to write to us. We understand your concern of Payment update. We would like to inform you that Payment has already been updated to your MobiKwik Wallet. Please check your Wallet Balance to confirm the same. You must have received an email with complete details of the Payment update. MobiKwik team deeply empathizes for not meeting your expectation and promise to keep serving you more efficiently every time you use us. Thank you for choosing MobiKwik. Regards MobiKwik Team "We take pride in serving our valued customers" [protected]:20:12.0 I am check wallet ballance time to time but amount didn't update. [protected]:49:52.0

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Address: Mumbai City, Maharashtra

Hi, My number [protected] Email denzil.[protected]@india.com Subject: Money didn't get transferred to my Airtel account yet. Hi On Thursday 22nd Jan I added ₹1500 to the MobikWik wallet (Dear User, MobiKwik Payment Alert Type:Credit Amnt:Rs 1500.0 New Wallet Balance:Rs 1500.0 Tranx Ref:[protected]) Then I made a payment to my another Airtel number [protected] (Dear User, MobiKwik Tranx Alert Type:Debit Amnt:Rs 1500.0 Service:Mobile Bill [protected]@[protected]@ Status:Success New Wallet Balance:Rs @[protected]@ Tranx Ref:[protected]) Two days later I checked My Airtel account and saw there was no payment done, Soon I called Airtel customer service and checked if there was any pending payment or something, they said there is no payment on my account. From that time I am trying to reach MobikWik Customer Service, but I am not able to. I raised many ticket where they msg me that they will call me, but till now no one called me back. These are all the ticket number as follows: 2062382 2051598 2075198 2102013 2120805 2058794 2107772 2114717 If any one have their direct number or email address please do forward me.. Thanks Denzil

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Address: New Delhi, Delhi

I RECHARGED DTH OF 325 and mobile recharge of 198 TO AVAIL cash back offer as announced in their website and android app on 15/1/15. As per their offer I am eligible Rs.150 and Rs.50 respectively, which has not been credited despite repeated reminders so far. No doubt, mobikwik is cheating customers..its fraud. I wrote many mails at [protected]@mobikwik.com that too not responded. So, dont use their offers.

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Address: Nellore, Andhra Pradesh

since i created wallet with [protected]@aol.com and then i am not able to access it though i have provided all the necessary documents and info to reactivate my account they are not even responding.they don't even reply adequately and not even related to what i have been expecting from them.these are the ticket numbers 1946253, 1902020, 1860286, 1891586, 1864431, 1775759, 1688192.please make them to transfer my total amount RS9785 to my bank account as early as possible. it had been 10 days since i complained to this site and yet i got no reply from them till date please take necessary action against them.here are newly added tokens which are of no use 1864431, 1891586, 1946253, 2052681 so many issues to use my own money yet i can't login.please ask them to transfer money to my bank account.the following is the reply recieved from them Created On : 01/25/15 Resolved On : 01/29/15 Hangout With Us Need More Help? → Resolution Dear User, Namaste! I understand you are not able to access your account. Due to technical problem, there was a login issue with your account. However, it has now been resolved. I have received your Photo-Id proof and therefore your services have been enabled. I request you to please try to login again to your Mobikwik account using the same User-Name and Password combination. If you are not able to login to your account, then please try to reset your password by clicking on the Forgot Your Password Link on the home page. If still there is any problem, just re-open this ticket and I will look into matter immediately. With you, Your Happiness Officer Mobikwik.com http://about.me/mobikwikpals yet the problem persists

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Address: Bangalore, Karnataka

I recharged my DTH VC with Rs. 299 on 27th January 2015 through mobile wallet option. As per Karnataka strike gold offer, Rs. 150 cash back to be credited within 72 hrs, but still it's not happened in my case. Am requesting to process cash back immediately and stop cheating customer, if you can afford to give customers. Friends don't believe MOBIKWIK, it's just fraudulent online portal.

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A

ASPAT

from Bengaluru, Karnataka

Feb 10, 2015

Something similar happened to me...I did not get cash back for the 5 transactions. and i also did not get cash back for the Rs 100 RC, get 100 cash back on mobile RC in Karnataka.

Moreover, they prefer not to respond to the help query raised. This is cheating. I think Paytm has a clean image better than mobikwik or Freecharge.

One of the transaction IDs

Transaction ID : Transaction Id [protected]

Mobikwik Complaints & Reviews

File a complaint to Mobikwik

Mobikwik reviews & complaints page 319

Refund my amount ...as not able for transaction from your site

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Mobikwik Fraud Of Rs500/ On Dt22/01/2005

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Deducted my hard earned money

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MobiKwik

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No. 1 Fraud company

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Fraud Of Rs 150 /-

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not giving refund and instead harassing

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Amount not received to

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Put account locked with rs1400 cash

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TRANSACTION CANCEL

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Regarding the illegal transactions done

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Mobikwik transaction made for the airtel landline bill on 22/01/2015 but not Deposited at airtel

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cyber criminal deduct money

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cyber criminal deduct money

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amount not refund 186/-

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wallet amount did not update..

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Money didn't get trasfered to my account, 14days past

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WALLET CASH BACK OFFERS NOT CREDITED

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follow up of previous complaint

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No response cashback assured under strike gold offer for KARNATAKA subscribers

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