Mobikwik Complaints & Reviews

Feb 05, 2015

Updated by ajrocker TICKET #2038390Awaiting Your Reply
wallet debited for tastykhana but they cancelled order as they didnt receive payment...process refund asap/.. Wallet Debit to tastykhana Transaction Id NIMWG0MJFY

[protected]:25:00.0

Dear User, Namaste! I understand your annoyance this problem must have caused you. As a part of corrective measure, I have checked our system and we have found that you have already received the refund from our partner websites. Further, I request you to log in to your account and visit 'transaction history' on 'my account' page to get complete details regarding your transactions. We would also like to inform you that in case they have refunded from their end, it will take 5-7 days to reflect into Mobikwik wallet from the date of initiation. For more details, you can call to their customer care. With you, Yours Happiness Officer, MobiKwik.com

[protected]:02:58.0

tastykhana said they have not received any payment so where has my money gone??? and i havnt received any refund on my mobikwik wallet...

[protected]:10:24.0

Dear User, Namaste! I understand your annoyance this problem must have caused you. As a part of corrective measure, I have checked our system and we have found that you have already received the refund from our partner websites. Further, I request you to log in to your account and visit 'transaction history' on 'my account' page to get complete details regarding your transactions. We would also like to inform you that in case they have refunded from their end, it will take 5-7 days to reflect into Mobikwik wallet from the date of initiation. For more details, you can call to their customer care. With you, Yours Happiness Officer, MobiKwik.com

[protected]:19:41.0

i have received refund?? are you mad?? this is cheating..i havnt got any refund till now in my wallet...if they have refunded where has th money gone and its already 10 days..

[protected]:22:34.0

Dear User, Namaste! I understand your annoyance this problem must have caused you. As a part of corrective measure, I have checked our system and we have found that you have already received the refund from our partner websites. Further, I request you to log in to your account and visit 'transaction history' on 'my account' page to get complete details regarding your transactions. We would also like to inform you that in case they have refunded from their end, it will take 5-7 days to reflect into Mobikwik wallet from the date of initiation. For more details, you can call to their customer care. With you, Yours Happiness Officer, MobiKwik.com

[protected]:38:02.0

i[censored] dont know please escalate matter as i have paid 196 by mobikwik wallet and never received any refund..and every time why are you giving same replies..this is annoying..i have not received refund...i know to check transaction history dnt teach me idiot and there no refund details are showing...tastykhana said they already credited refund to mibikwik then why its not coming to my wallet balance?????? dont try to cheat ur customers by giving baseless annoying replies without understanding what he is going through because o[censored]r third class service...Wallet Debit to tastykhana Transaction Id NIMWG0MJFY...tellme when mobikwik has given me refund for this????

[protected]:21:26.0

Namaste! Thank you for taking out time to write to us. We understand that you are expecting a refund from the Merchant?s end. Please be informed that it takes approximately 7-10 working days for the refund amount to reflect in your MobiKwik wallet once received. For now, the status of your Merchant transaction is successful at our end. In case we get the refund, then it will be added to your wallet balance automatically. Please note: Consumers are not eligible for any Cashback amount for Cancelled/Partially cancelled transactions and Cash back amount (if any) will be adjusted against refund amount. Thank you for choosing MobiKwik. Regards MobiKwik Team "We take pride in serving our valued customers"

[protected]:57:51.0