[Resolved] Mobikwik — my wallet money of rs 1117 showing rs. 807 without any traces of transactions in history | |||||
Wallet money deducted without any transaction.. Hi, i have been using mobiwik continously since 2 months everything was fine. But today i really had a bad experience. My wallet balance used to be rs 1117 but today morning it suddenly went to rs. 807.. What's wrong with your app.. And there are no traces of the transactions in my wallet history and didn't even receive any notification that my money was deducted. Tried to order from zomato using mobiwik wallet.. Two times it got failed and rs 155 was deducted each time which sums to rs 310 which had been deducted from my wallet without any successful transaction.. Kindly refund my money back.. Photo attached was my wallet after the money deducted Was this information helpful? | |||||
Feb 12, 2019 Complaint marked as Resolved Actually mobikwik had not even responded for this issue.. Zomato customer care Service helped me resolving this.. Today I got my money back from Zomato but still there is a bug in mobikwik, I.e., amount has been deducted without any traces of such deduction in wallet.
Mobikwik had not yet responded for this.. Mobikwik need to fix this.. It should notify the user when ever there is any deduction from wallet even for failed transaction... Mobikwik customer support has been notified about the posted complaint. Feb 11, 2019 Updated by bhanua22 Also spoke with Zomato Customer care they gave me the Transaction I'ds of the failed transactions.. Attaching them for your quick assistance..  | |||||
 3 Comments | |||||
Comments
Transaction id (EN[protected] phone number ([protected]) (AIRTEL) Gmail id [protected]@gmail.com Amount-35 rs there are recharge is worng number recharge then how to recharge successful plz refund my money in wallet
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Yesterday Night 10:37 P.M I will recharge forgetly twice for the same Vodafone no. [protected] with order I'd - EN[protected].
Pls refund my money to my wallet.
Pls refund my money to my wallet.
[email protected]'s reply, Feb 6, 2019
Yesterday Night 10:37 P.M I will recharge forgetly twice for the same Vodafone no. 9751575196 with order I'd - EN462825715.
Pls refund my money to my wallet.
Pls refund my money to my wallet.
I had recharged 47.5 rupees with instant mobikwik balance 2.5 rupees.total 50 rupees.but it was failed.but my 47.5 rupees was deducted from my account . mobikwik gave sms for refund .but I can't get my money.so refund me. Date 25 January.
Dauda Karjee's reply, Feb 2, 2019
Refund me deducted 47.5 rupees on 25 January
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