Mobikwik Complaints & Reviews

Initially my transaction with dakshin gujarat vij company limited had failed by the merchant and it has been refunded to mobiwik but yet it is not refunded to my bank account...
The transaction i'd:- mk[protected] the registration email address:- jewel. [protected]@gmail.com
And registered mobile number:- [protected]
Time and date of transaction:- 15th may 2019 at 10:32a. M

Wallet amount debited but not transferred to hdfc bank account. Please help me and resolve this issue. They done this two time first time it resolved but then again during transfer it did not show invoice on app also. I fed up from there service they do every time some new problem. Please help me to resolve it asap. Instant help will be appreciated.

Hi

I have recharged my mobile number [protected] - Vodafone, but wrongly selected the network airtel instead of vodafone while recharged on 14.03.19 - 12.33am and updated also against the order ID - MK[protected].

But yet not updated in vodafone network for payment, because of wrongly selected the network.

Kindly reverse the amount me or please update the amount to the vodafone network

Hello,
My friend had done a transaction of electricity bill the amount has been debited but the transaction failed but then I got the mail from electricity company that the transaction failed and amount refunded to bank but it is not refunded to my bank yet...
I had send help in the app and had generate the ticket#10661832
I want to know that within how much time I will get my money back..n u will solve this issue...
I hope u will reply soon...
Thanking you.

Hi,

I have done multiple transactions from mobikwik from past 2-3 months. Now on 14th mar'19, i have transfer ₹3200/- to my mobikwik wallet for transferring to my bank account. When i'm trying to transfer money from "wallet to bank" have got the error "email id not found in the request". Whenever i'm not changing my email id from mobikwik account, using same mail id, but still got the error.

Kindly look into this & resolved this on a priority basis.

This is aakash sharma. I made a payment of rs.4900 on mobikwik to this mobile no.[protected] by mistake. And im trying to call on this no.. Unfortunately the number is not in working. My got stuck in that number. Kindly help me out. Im a middle class person. And this money is most important for me.
I will be very thankful to you, if sort out my problem.

Date:15/03/2019
You have sent ₹ 4900 to [protected]. This transfer is currently in pending mode and awaiting acceptance from the receiver.

Receiver's detail (S) [protected]
Comment
Updated wallet balance ₹ 62.48
Total wallet balance* ₹ 62.48
Transaction date friday, 15 march 2019, 11:50:49
Reference id [protected]c0a3df5a5

Dear sir,

This is praveen kumar p, i have mobikwik account.
Every month i was paying my home town gescom bill through my mobikwik account.
This month i did same but today payment is not received. And the amount not credited back to my bank still now.
So, kindly do the needful help to get back my amount.
Below are details of transaction:

Recharge/bill payment for [protected]
Transaction id: mk[protected]

I hope you are take immediate action on complaints.

Thanking you,

Regards:
Praveen

Hi sir,

This is vijay yogananth. My Transaction Id : 5831a90a7e91d My Account No:[protected] Transaction Time: 02/03/2019, 04:40 PM.

On the above transaction, by mistake i send the money to the account no: [protected] instead of[protected] thru IMPS by RBL Credit card.

After i found the mistake i took charge on and visit the nearest Icici bank to rectify the error by initiate STOP PAYMENT SERVICES. As per my request they stop (RBL)Transaction. But my amount had not yet credit to my account.

And they proposed me to contact Mobikwik. And they request Mobikwik to send a E-MAIL REGARDING THE TRANSACTION.

so i kindly request you to do the needful. Wating for the quick response.

Thanks,
S. Vijay yogananth
[protected]

I was doing a transaction of 1786 to myntra through mobikwik wallet.
So I was completing the process of adding money to wallet on myntra transaction portal but they showed that insufficient funds and I found that 'Mobikwik' deducted 1000 from my mobikwik wallet stating " wallet debit against bank transfer recovery " and no data or invoice is available for that transaction and I'm trying my all efforts to contact with their customer support or help team but I'm not getting any response or positive result .
Kindly look after this and sort it out asap please . I need my money back.
Thank you

Vinu dhawan from delhi i availed a offer from mobikwik the product name boost credit where mobikwik provide boost loan in wallet basis on cibil score and after receive amount we can transfer in our bank with some charges. I got 55000 amount from mobikwik finance partner dmi finance. I choosed ecs payment mode. Early emi duducted from my account which i given but last month in january 2019 i received message rbi regulatory nach form submit necessary for auto debit emi. I downloaded nach form and submit successfully. My emi due date 5th of every month. My march emi due i maintained my balance to made emi timely but today 14 march till now my emi not deduct from my account sudden today received this message — dear customer, due to recent update from regulator, your enach with dmi has been expired. Pls pay your dmi finance pvt ltd bill # 18633916 of inr 5510.00 online at http://payit.cc/I18633916, ignore if already paid., i surprised to know that i submitted already nach last month how expired if expired why merchant not inform before or on time why after 10 days of due date received this message worst thing is. That i informed to dmi finance customer care they r saying contact mobikwik we are not in this matter and mobikwik who providing services from long time but without any customer care number. Now i m confuse where i need to go please take action. Against mobikwik and mobikwik partner dmi finance this kind of irresponsible job. My mobikwik registered number [protected] my contact number [protected]

I have taken 45, 000, and already paid 2 emis, but still it showing 1 st emi is due, and my loan amount is not updated. And amount is not reduced from principle amount.. I have raised many complaint and raised many tickets but i have not received proper response for them and the customer care support is not at all good. And there is not customer care contact number to talk.

I deposited money into mobikwik account, however after one transaction, user id got disabled. Unable to login now, and the money got stuck as well. No customer care number given for emergency issues. No reply to emails as well.
No professional intimation of how to resolve the issue. Causing a lot of problems for users.
Email id - [protected]@gmail.com
[protected]@gmail.com

I had also taken loan from mobikwik - part of aditya birla group... My loan ac no is lxw-m[protected] i was paying my all the installment though paytm my self.. One day i receive a call for direct debit service i said ok send your personal.. Person came to my home and collect documents and signature.. He said know no need to paying manually know payment will cut automatically.. But after payment date i paid late fee because.. Some problem from company side they couldn't deduct my payment. For this i pay penalty of 800 along with installment..

And know today on 12 march 2019 i again received msg to pay your chaque bouns fee.. And my total outstanding was showing 2684 rs something which again i paid for sake of my cibil.

Sarabjeet singh
+91 [protected]

[protected]@gmail.com

Dear sir, i had recharged my airtel prepaid number [protected] though your mowikwik app via bharat bill pay. But the amount of 448 used in postpaid bill payment for the same prepaid mobile number. How can postpaid bill be paid for a prepaid number? So i requested you to refund my paid amount of 448 through your payment app in my mowikwik wallet immediately.
Thanks.

I recharged on feb 11th but recharge was not done and amount was debited my account so i risin a complint he says me 7to 21 days yours money well refunded but now 30 days over still my money not refunded and he asks me a bank statement and i submitted and again saying like that my account debited money 450 rupes never use mobikwik it's cheating online site my order my id number 58198bc57a32b ticket no.#10586449 tickno.#10578913 txn ref id. Rj[protected]

Hi team,

Mobile no: [protected]

I did make the payment for my bescom bills below mentioned details through my sbi credit card. Which is still not reflecting.

Also in the mobikwik invoice the name is reflecting wrong.

1. Consumer id: [protected]
Amount paid: 2766
Date of payment: 21st feb 2019, 7:05 pm
Order id: 1905243-gov005-android-mgov[protected]

2. Consumer id: [protected]
Amount paid: 850
Date of payment: 21st feb 2019, 7:12 pm
Order id: 58267a2f099d4

Regards
Naveen kumar k
Mob no: [protected]
Email id: [protected]@gmail.com

Dear team,

I have transferred 1200 to wrong account number. My order id is omk22774f257a3ea2b.

This was the first transaction of mine and i wanted to transfer it to icici bank but sent to wrong icici account. My 1200 is deducted from my primary account.

Please check and guide me how to get my money back.

Your help on the same will be appreciable.

Please please help me.

On 9th march 2019, i booked a railway ticket and made a transaction through mobiwik app. The fare is rs 3250/- but the amount deducted is rs 3319.03.

I have attached images of booked tickets and invoice from mobikwik for your reference.

Please do the needful in this regard and help me to get refunded extra amount charged by mobikwik, into my bank account.

Order id : [protected]

Pnr no. [protected]

I have registered through my personal no [protected] it's not allowing me to make payments through wallet amount which i have transferred from my cc and savings ac nor it's allowing me to update my email id [protected]@gmail.com neither kyc is getting updated in my wallet ac. I'm in a fix as need to make some urgent payments and my amount is stuck in wallet couldn't reach you on helpline as well. If not resolved it will have financial impact on me kindly resolve on urgent basis else need to escalate to regulators.

Regards,
Himanshu a pandeya

I have been charged rs. 1000 by merchant to avail kyc services for unlimited access on wallet, transfer money to bank and add money to wallet. But, merchant is not being available in given address and on given contact no by mobikwik. Merchant is fraudulent it seems. I came to know there is no fee for kyc services. So, mobikwik should be responsible for this transaction and should refund my amount immediately.