Mobikwik Complaints & Reviews

Dear sir, i had recharged my airtel prepaid number [protected] though your mowikwik app via bharat bill pay. But the amount of 448 used in postpaid bill payment for the same prepaid mobile number. How can postpaid bill be paid for a prepaid number? So i requested you to refund my paid amount of 448 through your payment app in my mowikwik wallet immediately.
Thanks.

I recharged on feb 11th but recharge was not done and amount was debited my account so i risin a complint he says me 7to 21 days yours money well refunded but now 30 days over still my money not refunded and he asks me a bank statement and i submitted and again saying like that my account debited money 450 rupes never use mobikwik it's cheating online site my order my id number 58198bc57a32b ticket no.#10586449 tickno.#10578913 txn ref id. Rj[protected]

Hi team,

Mobile no: [protected]

I did make the payment for my bescom bills below mentioned details through my sbi credit card. Which is still not reflecting.

Also in the mobikwik invoice the name is reflecting wrong.

1. Consumer id: [protected]
Amount paid: 2766
Date of payment: 21st feb 2019, 7:05 pm
Order id: 1905243-gov005-android-mgov[protected]

2. Consumer id: [protected]
Amount paid: 850
Date of payment: 21st feb 2019, 7:12 pm
Order id: 58267a2f099d4

Regards
Naveen kumar k
Mob no: [protected]
Email id: [protected]@gmail.com

Dear team,

I have transferred 1200 to wrong account number. My order id is omk22774f257a3ea2b.

This was the first transaction of mine and i wanted to transfer it to icici bank but sent to wrong icici account. My 1200 is deducted from my primary account.

Please check and guide me how to get my money back.

Your help on the same will be appreciable.

Please please help me.

On 9th march 2019, i booked a railway ticket and made a transaction through mobiwik app. The fare is rs 3250/- but the amount deducted is rs 3319.03.

I have attached images of booked tickets and invoice from mobikwik for your reference.

Please do the needful in this regard and help me to get refunded extra amount charged by mobikwik, into my bank account.

Order id : [protected]

Pnr no. [protected]

I have registered through my personal no [protected] it's not allowing me to make payments through wallet amount which i have transferred from my cc and savings ac nor it's allowing me to update my email id [protected]@gmail.com neither kyc is getting updated in my wallet ac. I'm in a fix as need to make some urgent payments and my amount is stuck in wallet couldn't reach you on helpline as well. If not resolved it will have financial impact on me kindly resolve on urgent basis else need to escalate to regulators.

Regards,
Himanshu a pandeya

I have been charged rs. 1000 by merchant to avail kyc services for unlimited access on wallet, transfer money to bank and add money to wallet. But, merchant is not being available in given address and on given contact no by mobikwik. Merchant is fraudulent it seems. I came to know there is no fee for kyc services. So, mobikwik should be responsible for this transaction and should refund my amount immediately.

Dear sir,

Request you to enable my mobikwik account which is enabled. Mobikwik number is - [protected], and registered email id is - [protected]@gmail.com. I have also sent you n numbers of mail with the required documents, but still there is no response from your side. I am having around 30 k as balance. I am in urgent need of money as my sister marriage is coming. Request you to unblock the same as soon as possible.

Hope for a positive reply.

Dear team,

I booked a ticket delhi to gorakhpur for travel date[protected] ticket number 34qphz4x on[protected] but i received message from bus operator that they cancelled the bus on that day so you will get your money back but still i am not received the money nor i get any confirmation from they are rescheduling or not. Please provide me solution for that if i am check on the website there is not mention that your ticket is cancelled.

I tired to book train ticket through your gateway in irctc app my money is debited from my bank (United bank) amount-674 but the ticket was not booked. Kindly refund my money as soon as possible.
Order id [protected]
8th march 2019.
I tried a lots of talk with your customer care but none of the number can be reached number can be reached please take immediate step to given back my money as soon as possible. Thank you

Mobikwik - [protected]@tatapower.com

Transaction date - 4.01.18 & 06.01.18
Transaction ref no - na
Amount debited -5378
Last money loading amount -1800 remaining
Mode of payment - wallet cash
Registered mobile no -[protected]

I have added 7080/- rs to wallet and with in two days of time the amount of rs.5132- was deducted stating that the transaction was done at more and there was no other details mentioned. The remaining amount of rs.01763/- is still in the wallet itself but when i try to login into my account it says the account is disabled and i cannot login now.

When i have raised complaints in consumer board someone from support team of mobikwik has answered the queries and they said the issue will be resolved and taken all the related details.
Instead of doing refund of rs-5132 they deducted rs. 7696/- even more from my savings accounts.

When i tried to get in touch with them they said i have to maintain 5000 of minimum balance to refund the amount and when i did the same they deducted money from my account.

I have attached all the the images for reference.

Please take a necessary action at earliest.

I added 10k from my cc to the wallet. When i wanted to transfer that 10k for other bank it asked me to complete kyc. When i was trying to complete kyc i am receiving failure message from mobikwik even though authentication is successful. I have also received successful message from uidai about successful authentication and even virtual id has been created and i have received an email and text message. Mobikwik is cheating their users by doing like this. I was going through this app to somehow get back my 10k and i purchased gold through this app and when i wanted to sell it, i got a pop-up that i can sell after 24 hours of purchase and when i tried after 24 hours it is showing that service unavailable and when i tried again it is showing that i want to update kyc to upgrade my account limit but it's again it s chain that i am receiving failure message when tried lot many times to update. I purchased gold for 10k and when i wanted to sell it is showing as rs. 9200 that i m gonna get. Cheating there also by telling that gst will be added while purchasing. Even when i tried transfering money it is like rs. 300 will be deducted as a service charges.
Mobikwik app is looting users hard earned money in this way. Not able to get in touch with customer care. Not able to raise more than one ticket within 24 hours. Not getting proper response from customer service via help tab through replies. Now i m wondering what to do and how to get back my money.

Firrst experience o ln mobikwik was scary and pathetic. I have made payment of rs.10000 to pay credit card bill but payment was failed. Amount debited from my account and app shows amount credited back to bank account however i did not receive any amount. I will be charged late payment charges from bank as due date is of tomorrow please resolve this issue at the earliest.

I have done 2 transactions each 1000/- on 5.2.19 for my id srinivasulu. [protected]@gmail.com. Both are failed but only one 1000/- refunded to my account. Till date other 1000/- is not credited in my account. Worst service from mobikwik. Bad application. I don't want to use further. Please arrange my 1000 to be credited to my account. There is no contact also for mobikwik.

I booked my train ticket on irctc app of ashram express (12916) dated 9/3/19 from delhi to ahmedabad and made payment using mobikwik interface. Later, i cancelled my train ticket but refund has been made to mobikwik platform-zaakpay pg with refund id-[protected], amount of rs.355. Please transfer this amount from mobikwik to my bank account as soon as possible.
Transaction id-[protected]
Pnr no.-[protected]

I have made a hdfc credit card payment on 11th nov 2018, but it was a wrong transaction for hdfc bank dated 11th nov 2018 amount of rs. 11, 986/-. Later on, as per given details, hdfc bank has successfully transferred amount of rs.11986 to the source account with the reference number vmtcb02684 and arn # 74552428010000086871470 on november 26, 2018. Also, the amount of rs.1334 has been transferred to the source account with the reference number vmtcb02685 and arn # 74552428012000125069936 on november 28, 2018.
Mobikwik also confirmed these transections - operator id 000109, but these entries are missing in my history. Attaching proof that there is no transaction as per given date or month. Also, i need to know if the transaction happened then, where is my money gone? Its a really been long and i don't want to lose my hard earned money. Please help.

During my kyc verification procedure in mobikwik app rs 10000 was transferred to merchant wallet without my knowledge. When i contacted him, he is not answering properly and using abusive words. I went directly to the office but i couldn't find the office in the given location details. Think he is fraud. If he is fraud how can mobikwik company can have insecure transaction and fradulent activities in there app. So kindly take responsibility and resolve the issues within days.

I am mobikwik wallet user, on 27.02.2019 i had made an transaction of ₹2000.00 from my debit card to add the wallet balance. My account was debited by ₹ 2000.00 but wallet balance is not credited. I had lodged the claim with mobikwik customer care by raising the ticket & mail however there is no response from mobikwik. Mean the time my wallet account has also been disabled and existing account balance of ₹404.75 has also been made nil.

Emi was debit from my bank and mobikwik cannot showing in history and bajaj emi customer care also u cannot pay emi... I contacted my bank they say register complaint in mobikwik i am not responsible for that in last month 13th my amount was debit the transaction no ismobikwik51969 mobiwik txn[protected] pls refund my amount or explain what is ur doing

On 1st march, i transferred ₹4820 from my mibikwik wallet to my bank account but it was not credited in my acvount but still debited from my wallet. I have raised a support ticket and got a message that day that it will be solved within 48hours. But till now, i habent heard from minikwik and also money is neither credited in my wallet nor my bank account. It is very urgent.