Mobikwik Complaints & Reviews

My complaint number # 10817697. This is regarding return of rs 140 which i have lost because i used your andriod app mobikwik.
Your answer of my complaint is
"your telecommunication company has successfully accepted your transaction..." first of all, you have to understand what the client is saying and what his deficiency is.

I used your app to pay for my airtel number validity recharge plan rupee 35. I had an error when using this which is
"something went wrong pls try again" so i tried again three times again and again i was got the same error then i used another one bank app and paid through. I had a bit of time to see that in my mobikwik wallet was decreased rs 140.. For this i told you my complaint, but you gave me an unsolicited answer without honoring it. You replied the same stupid log again and again... Here you must understand the customer first who has complained and what about the truth in the complaint.
I use your app for doing a validity recharge... (It's basic knowledge that it can only be used for a mobile number once in 28 days.) sending a reply without a guilty charge that you have an officer and a worker who can not compare your activity or complain.. If i had made some profit and tried to hide it, or if there was any loss to you, or if any of the losses to airtel, which we had acquired through the two o[censored]s, i would have admitted that you were stupid.

You have not tried to find out who the customer is of his nature. His lack of effort did not try to find out what happened to it... I do not believe any client, even to the extent that you trust a app that you have made. It does not matter whether it is a cheat or not. This is a big crime to say that we can respond to it after 48 hours if i ask your customer service center to contact you to talk to you to explain my state clearly. If you do not give me my rupee 140, it's okay but your artificially intelligent app must to know how to treat customers.. And this is a witness how much worst of your automated customer service and it can be dishonest...

My complaint is entirely your own app performance issue except my error was nothing and i don't want my rs 140 refund but you should accept your app failure and acknowledge your disadvantage of that. I pointed out that you are positive... And take to fix it.. And addition that i'm working as area manager in leading telecom operator and over all my telecom operator customer service experience is about more than the 14-year. If you provide blike this un satisfied resolution to me how the ordinary man thinks and behave your service...
Please hire me to find a permanent solution for this... The loss of this rupee is nothing but for the loss of your trust in you, it is very painful to wait for your response
Bala

I received a call from, the following number [protected] saying that he was an SBI card person. Since I had received, calls from, SBI before regarding my credit card I assumed, that it was from them he asked me, my card number and CVV.
And, the very next moment I received an, sms and call from the original bank officials that my card had two transaction made of, ₹60, 907 and, ₹37, 907, finishing my credit limit. The transaction showed Mobikwik named reciever side. Please do take, a, strict action against such frauds and identify any fake callers and bank accounts in the name, of MOBiKwik
Thanking you

Worst app ever. Had recharged my phone through this app for the first time they deduct your money instantly but they never recharge your phone even after 2days of waiting. Doesn’t reply to their customer.
Totally disgusted so had to finally recharge with other app.

And when i msg them to refund me back my money. They lie by saying recharge was successful and i should contact the operator and they give me a 9 digit number to contact which never works.

Horrible app.

I Mr.Khaja Pasha is an existing customer to Bajaj family FROM PAST 2 YEARS,
That Was surrendered to INCOME TAX DEPARTMENT and availed new PAN CARD with no. EEXPP5150P. DOB[protected]
RIGHT NOW i request you to update my New pan details with existing profile.

For your kind reference the supporting documents New pan card aadhar card
& ration card has attached.and ECS bank statement

I took loan from MobiKwik around 8 months ago and pay all the emi on time. I paid my last emi on 5th March 2019. It's more than 1 months my boost loan account not closed. Every time I contact their customer care they told me to contact the dmi finance and when I contact dmi finance they told that loan is already closed from there end and they can only send NOC and I have to contact MobiKwik regarding that. Both the company gives customer care no of other company. I don't have any idea what to do now? Pls help

For last 4 days i am not able to log into my account. When i try logging using my mobile number [protected], i am not receiving otp. When i try to log in using email id, it shows invalid user id/ password.!
I tried to check their help mode, but that is useless. It does not cover majority of the problems. Hence pl. Suggest a solution as how to log in or why i am not receiving otp?

My due date of my electricity bill was 23 rd march i have paid my bill on mobiwik on 18 march only still in the electricity it is showing the bill it is not paid.in history payment if i check i can see the amount is deducted of the following payment of electricity.

Could you please help i have pay the bill why it is still showing me still to pay the bill with penality.

Ticket no. En[protected]. I did recharge of rs. 458/-. Due to some issues, recharge was not done. I complained the same to mobikwik. They said we fixed it recharge again. But where is my money? It's neither credited in my bank account nor wallet. I am using mobikwik for near about a year. Never experienced such trouble till these problem. I even gave them 5 star in play store. Plz resolve the same else i have no option but to discontinue with it.

मैंने 26 मार्च 2019 को भुगतान पूरा होने पर टिकट बुक किया है मेरा पीएनआर [protected] है और पेमेंट गेटवे मोबिक्विक है और 26 मार्च 2019 मैने को भुगतान पूरा होने पर टिकट बुक किया है और पेमेंट गेटवे मोबिक्विक है और 26-मार्च -19 को मेरे टिकट को रद्द करने के कुछ व्यक्तिगत कारण के कारण zkpy (झकपे) पीजी में वापस किया गया है भुगतान कहता है लेकिन मेरे बैंक खाते में प्राप्त नहीं हुआ है। कृपया मेरी समस्या का समाधान (जितनी जल्दी हो सके) करें। मैं उस बारे में नहीं जानता और न ही zaakpay पर कोई खाता है। इसलिए कृपया आपसे निवेदन है कि मेरी समस्या का जल्द से जल्द समाधान किया जाए…। irctc ne amount refund kar diya hai

Dear sir/madam

Maine 15th march 2019 ko raat ko 8 baje flipkart ko payment kiya tha amount thi 8847.52 rs maine unke apps se turant unhe cumplet bhi ki mere paise cut huwe hai lakin abhi tak payment nahi huwa unaka ticket id hai 10663210
Maine bar bar custmer care ko bhi call kiya tha lakin unke yaha se bhi koi thik se rep nahi aaraha hai to plz aap meri help kare
Mai transaction ki rec attached kar raha hu and transaction id hai 1791_0315_[protected]_utis2i01

Thanks & regards
Balu avhad
Contact no
[protected]

I got a call from mobikwik.. From number [protected].. At that time i had uninstalled my true caller... Later on i got to know that i got a call from mobikwik from delhi.. N they stolen all my money from my sbi account *179... N at the beginning they told that they hv called from myntra... N they knew all my myntra details which only i can see... Bcz they have hacked my myntra account... N they stolen all my money rs.41000/-...
I got 4 mail that... For a purchase worth of rs. On pos mobikwik51969 at mobikwik txn# *1679
I want my whole money back i. E - rs. 41000/-... Plz look into this matter... N as soon as possible resolve this matter... Otherwise i have to take action against this.

Dear team,

Please be informed that on[protected] a fraud transactions have been made on my sbi debit card xxxx-xxxx-xxxx-3339

This online transaction is of rs.5000.00 (1 transactions) zes*mobikwik

Actually i got a call came from mobile no. [protected] said that calling from on line internaionaljobs.com, and they have debited from my account.
Card sbi debit card section to redeem the reward point he ask me to submit your said debit card no to redeem the reward.
I will get the voucher against this redemption.

But rs.5000/- spent on my account. It is very clear that it is fraud transaction. Kindly hold the transaction.
You can contact me on my mobile no.[protected] as well as my email id [protected]@gmail.com

On 03.04.19, i initiated one sbi visa credit card (Last 3712) payment transaction with outstanding value rs. 17021/- using my mobikwik upi which is linked with my bank of baroda account. During trandaction, it showed transaction failed after trying with a little bit delayed time. But my money deducted from my bank account, bsnk transaction id s22434319, description is upi/[protected]/23:35:06/upi/[protected]@hdfcbank.in mobikwik app upi transaction history, it is showing 'paid to merchant against rrn no[protected].

Please look into the matter.

On 31st March I have made payment to Grofers online grocery store of Rs. 514 through SBI net banking. My amount of Rs. got deducted from my bank account but the payment was not done to Grofers.

When I saw the transaction details of my SBI account, it is displaying money transferred to INB One Mobikwik Systems priv with reference no.[protected]IGAFULRVK6.
I don't know exactly where my money is transferred since Grofer has not received any payment.

Please check and provide the refund at the earliest.

Yesterday on 1st April I transferred money but it did not transferred and money deducted from my account of 2400/-

Here I am attaching the receipt of money transaction details which is taken by passbook entry.

so pls do the needful as soon as possible on urgent basis.

Sujeet Kumar
MN - [protected] (whatsapp)
Email - sksingh.[protected]@gmail.com

Hi,

My transaction number is[protected]cece.
Yesterday i transfer my wallent bal to my bank account and after successful it didnt credited to my bank account. The history also dont have invoice in my mobikwik app.
My wallet amount got deduct but i didnt get the amount to my bank account yet.

Such a poor app and i tried 100 times to contact the customer care but after wait of so long time still their is no one in a call to pickup.

I hav ebeen using mobikwik since 2 years my account is linked with my adhar card and i frequently use it. Last month i booked some tickets from mobikwik out of which one transaction failed. I complaint it by app by they blocked my account. My email i'd of account is [protected]@gmail.com i have also tried call on their number rbut no response yet. I have also sent mail to my credit card company regarding deduction.

I got a boost loan from mobikwik and withdraw the amount to mobikwik wallet fr an amount of Rs 18000 and then tried to semd the same amount of money to my bank account but after that it showed that transaction failed but money deducted from mobikwik account. It also shows that the the mobikwik account is debited by Rs 18000 but no amount is credited to my bank account. Please help as it shows that I have to repay that amount in equal EMI's but I havent got that amount so why will I pay. Help please!

I have tried to transfer Rs 12000 to my SBI account ror emergency purpose, OTP received but the page not displaying to enter the password and I tried lot of times. Atlast successful transfer money, but is transferred to Bajaj wallet not my account.
My problem is that at present my Bajaj wallet is disabled for my account number [protected]. Please solve the issue as soon.

It's very urgent for me.

Hello,

I transfered 5000 rs from ICICI bank to mobikwik wallet. It deducted from bank but it is not added into wallet. I am looking for refund of my money.

Date: 31 March 2019
Contact no. for wallet: [protected]

Photos of transaction and wallet balance are attached.

Please help.

Regards,
Manish