Mobikwik Complaints & Reviews

I have loaded 9999Inr into my wallet at the same point of time after loading successfull my wallet got logged out then I tried to re login that shows user desabled then I dialled CUSTOMER CARE after long wait of 45 minutes representative taken my call and asked me to send an email about enabling of wallet on '[protected]@mobikwik.com' which I did then I got a reply after 2 hours they were seeking my documents Inshort they are harassing me to share my documents for which I replied I don't want your ### services I will never use your bloody wallet just refund my money to my card since that email I am waiting for their reply so far 2 days already passed I marked reminder emails but there is no response kindly look into it either enable my wallet or refund my money in my card Ill never share any of my personal documents with anyone
Registered Number - [protected]

Hello zaakpay,
This is br gskp from karnataka. I cancelled the irctc ticket that i booked on 7th march 2019 which is of 431 rs. I contacted irctc customer care service in which they said it will be refunded within week of transaction. As they said they refunded but i didn't got my money back. I transacted with mobikwik which is such a # they received the amount from irctc but they didn't refunded to my account. This is such a shame for your company for eating people hard earned money. Please refund my money. Here are some messages regarding my query

Bank name : zaakpay pg
Bank reference id : zp5838079e2511e

Please please i'm requesting you to refund my amount. I've shared some details above. Please review it and mail me personally so that i will send my personal bank details you can refund me. Thanking you and i want my money back. Please reply to this registered email
E mail : [protected]@gmail.com

Sir,
With ref. To the order no. Ord[protected] — 6items dated[protected] of grofers the amount debited twice as shown below from my sb a/c via internet banking, although i
Have not at all gone to mobikwik gateway, only through internet banking of sbi.

Sbi statement as follows:-

Date (Value date) narration debit
29-mar-2019 to transfer inb one mobikwik systems priv.
Ref. No.[protected]igaftrztf8 527.00?
29-mar-2019 to transfer inb atom technologies ltd[protected]igaftrtls3 (Grofers gateway) 500.00
Why mobikwik takes the gateway of payment when i have opted forsbi-internet banking? Pl. Take n/a for this. (M) [protected] e-mail:[protected]@gmail.com

I had already complaint through the app by going in help, no response from past few days.
Screenshots sent multiple times, even after sending the complaint it does not show in history.
Kindly resolve the issue as soon as possible.
The help desk through app is useless.
It does not show any kyc centre nearby.
And get any other ways to get connected by the customers, as the help desk is not reliable and is always unable to resolve customer issues even after sending screenshots.

I am not able to recharge mobile/dth pay any bills, qr codes scan for payment nor able to transfer my wallet balance to my bank account.
The wallet is accepting top up of wallet balance but not performing the job, hence my money is stucked inside wallet.
Customer care number is not working too and app help desk is useless and not answering anything but blaiming operator network issues.

I am an old customer. For last 5years i didn’t have any problem. I was recharging 5-6 family phone from mobikwik account as it was based on my email ab*[protected]@gmail.com
But for last few days it’s asking for new password, and its sending otp to my expired no. 852*907 videocon which has been withdrawn. Kindly send me otp on my active no. Of last 10 years 941*71 & let me unblock my account. I am afraid of fraud. My ticket #10686761 sub mitted on 19/03/2019 has not been replied so far.
Kindly help.

Dear sir/madam,
I wanted withdraw from atm of indian overseas bank at pecharthal on 11/03/2019, but failed due to shutdown of power. I waited until power cameback but no result. Thenafter i took another withdrawal for same amount but my a/c debited twice. Inthis case i waited 15 days, but no refund yet.
My a/c no [protected]/sbi,
Details of debit = "atm wdl 90701 pecharthol guwahati north tripura" with thank, ramesh nathbhaumik

Dear agent,
I am anand gajanan chavhan
Mobile no.[protected]
Amount of deduct rs.871
Last 3days my payment not refund in my wallet and account what’s going on mobiwik i think you don’t care of your customers that’s y your not taking seriously. And i have already my complaint raise with your agent. But no one help me. I need money in urgent. So please help me don’t ignore my complaint. Because i have already complaint to consumer complaint court. So please take it seriously.

I used mobikwik wallet to use recharge of jio. Mobikwik gave me offer of cash back of rs 300/- on recharge of rs 399/- after that mobikwik gave me back in my mobile wallet but made me fool at a time of kyc update. It was not ready to update my kyc and at last mobikwik taken back my cash back. Thus it made fraud with me. Pls return my money in wallet

I had book a ticket from indigo threw mobikwik... After that i had cancel my ticket on indigo on 3rf march 19 and same day they had initiate my refund to mobikwik but mobikwik not refund in my bank account up to today and making fool and giving daily stupid excuses... Just sending same msg contact with bank and when m calling to bank they asking simply urn no.. But mobikwik not giving me urn no. Also...
Now m fully harassment with this stupid service and my 5400 rs also pending

I have recharged my airtel sim no. [protected] with rupees 399 on 17 march 2019. But is is not recharged yet by using this app and my sbi account has been debited by 399 rupees. My transaction has been completed through[protected]zaak epayment services. There is seven days completed and there is no refund of my recharged payment. So plz solve my issue immediately.

Dear sir, i have transferred amount ₹25/- to mobikwik wallet number [[protected]] in place of mobikwik walllet number [[protected]] due to mistake .
So, please refund this amount into my mobikwik account number [[protected]]. I also tried to complain in the helpdesk of mobikwik but there is no appropriate response.So kindly help me with this and resolve my issue.
Thanking you in advance

From my bank account my rs.500/- has deducted due to fraud man.he call me on my mobile phone and asked the complaint about i was calling to customer care.i told the matter, then he asked the atm card number, the otp number and bank account balance.i gave him all record.after few sec the message came and 500/- was deducted from my account.
Pls help to get my money back.

Respected sir,
On 27.02.2019 an amount of rs 72/ was deducted from my bank account when i tried to recharge through mobikwik. The message came was that there is some disturbance and the money will be paid back. But until now neither recharge has been done in my bsnl number [protected] nor money has been paid back to my bank account.

Hence i request you to look in to this matter that i may continue having transaction and recommend to others.

Thank you

Yours sincerely

As due to illegal transaction my mobikwik user account is disabled and my money got stuck in wallet, can you please activate the account or transfer my money to bank.

I have already sent my id proof over mail and physical copy. If you need any thing please let me know

I drop email but no one is responding my email and even i am logging ticket daily with mobikwik customer care but no one is responding.

They don't have customer number so that i can contact.

Worst customer service.

[protected]@gmail.com
790311*2

Hello sir.
On 12 of march i recharged my idea number with 479 rupee . I got message that recharge is pending but after some time i got a mail that recharge was successful but my idea number was not recharged.my transaction ref id number is WAL[protected].i called many times to mobikwik customer number but its fake it never connect. I compained in mobikwik aap in help section their they says your problem is resolved but still i have not got my money ..
Plz help me out..its my humble request..

Sir i want the transaction history of my account because someone i give money from my wallet but i have give permission to take money from my wallet but i will give this money for havan and this person will receive my call
So sir you call this number [protected] and said that talk to [protected] this number sir ap koi strict action may lijiye ga sir

Payment to moglix.com successful on[protected] through mobikwik.. Transaction details are as below...

Transaction date [protected]
Transaction id 2483739

The transaction has been cancelled by moglix and money has been refunded to mobikwik and received a message from mobikwik that it has refunded the amount... Details are as below...

Refund id wap_[protected]
Transaction date [protected]
Transaction id 2483739
Total refund ₹ 3702
Refunded to bank account : ₹ 3702

But no amount has been credited into my mobikwik account till date

Mene mobikwik boost mese lone liya he orr mera lon 9520 ka ho gaya he par me meri bank me vo pesa transfer kar raha hu to vo pesa transfer nahi hoo raha to uska koy solution nikalo tumara koy customer complen numnar bi nahi he orrr me ne mail bi kiya he par koy ans nahi de rahe aapki bahut la parwa he orrr me asha rakhta hu ki yee mess k bad koy anss doge

I wish to bring to your notice, a fraud transaction which took place yesterday, using my father's debit card. He got a call from the number [protected]. We had a transaction refund pending in mobikwik and filed a email to customer care. The person claimed that he was calling from the mobikwik to resolve. He asked for the debit card numbers and the one time passwords. As my father does not have much knowledge about the internet banking process, he was easily duped, and gave off the debit card numbers. As soon as the call was over, he got an sms from the bank, stating that a transaction of rs 11000 from one account and more rupees from other bank accounts was made from his card. He was quick enough to get the card blocked and also filed an fir with the local police. I have sent a mail to the backend department of mobikwik.com which handles all fraud complaints ([protected]@mobikwik.com), but haven't received a reply yet. Hopefully the transaction could be aborted at an earlier stage. However, i haven't received any response yet from any of the sources. Could anyone suggest a better approach which will help me in getting back my money