Mobikwik Complaints & Reviews

Complaint # 9699639 ft 11/11/18 and 9799705 ft 23/11/18.
Sir, mobikwik wallet have cheated me of rs 951.76 paid by me to them on 17.10.2018 for onward payment to 1mg.com for purchase of medicine. However due to payment not reaching 1 mg at that time, i cancelled my order and asked for refund. After a lot of efforts, 1 mg refunded the money to mobikwik and confirmed via email that i have forwarded to mobikwik. However, mobikwik are giving me false replies and not credited/ refunded my payment till date.
Please help. Thanks a lot.
Dk jain

I have a merchant account with mobiwik. I got two payments of rs. 1050 and 2000 on dated 02.12.18 and one payment of rs. 1000 on dated 03.12.18 in my mobiwik account but but today fifth day and payment is not credited into my account yet. And i tried to contact mobiwik at their contact number but not get any response from that. They not picked my call and ended without any response.

(1).MobiKwik authority was offering upto₹250 cashback offer on link bank account..so l linked My bank account with MobiKwik app..but MobiKwik didn't give me any available cashback offer.(2).also MobiKwik was offering upto₹250 cashback offer on money transfer/transaction... which is available the minimum transaction₹5000...so I have already 3 money transaction but MobiKwik authority didn't given me that cashback offer... so I want to get all cashback offer from MobiKwik authority.

(1). Mobikwik authority was offering upto-₹250 cashback offer for bank account lnik. So i linked my bank account details but mobikwik authority didn't give me no that cashback offer. (2). Also mobikwik authority was offering upto-₹250 cashback offer for minimum transaction ₹5000. I done that but no cashback offer me. (3). I have already done 3 money transfer/ transaction but i haven't get no cashback from mobikwik authority.

My kyc is pending your agent didn't approve my kyc... I want transfer my money to bank urgently.. From last 4 days i daily send my complaints but i didn't get any response from your customer care... Your service is very pathetic your customer care didn't receive my call after holding 2 hours.. Service is very poor your app didn't help any problem and your customer care number are mostly wrong numbers your mention online.

It was showing minkyc successful and agent hasn't come and they didn't share any details of the agent. Could you please let us know how to co

Hi sir,

I added rs 2000 through my credit card into mobikwik wallet on november 30 2018. I tried to transfer this amount to my bank account of sbi. Money got deducted from my wallet but not credited to my bank account. Bank told me to contact mobikwik. I have contacted mobikwik several times. No response from mobikwik. My registered mobikwik mobile no. Is [protected]. Please help me. I need money urgently.

Hello sir
I made a credit card payment from my mobikwik upi on 16th nov 18 and the amount is rs 2332 and the amount is debited but not credited to my sbi credit card account. The mobikwik help says that transaction is successful please contact your bank.
My icici bank confirmed that the amount is credited in [protected]@hdf/bhilwara urban branch and merchant rrn#[protected] same time my sbi says that any amount from mobikwik is not credited in my account.
Please look into this and do the needful.
Regards
V vinodananda rao
[protected]

I can't able to get my refund money from myntra that i paid through mobikwik... I want you all to look the issue very soon... Its been 2 weeks. This is very bad assistance to the customer by mobikwik... I am not going to use mobikwik if it doesn't resolve my problem in 72 hrs... I tried calling and emailing them but they didn't reply a single time... I can't able to resist it anymore... I want quick solution of my problem. If they can't handle the company and customer problem, they should just close it for customers sake..

Sir on 30 nov 2018 i had made a transfer of 6984. 96 from my wallet to a bank account but transaction timed out and amount deducted from my wallet and not reversed till now.
I had tried to contact customer care but i haven't got any response from them. Please solve my problem.
Please refund my money and do needful help.
I am not blaming you but i am facing a big problem please resolve this issue.

Name :- anchal malasi

Email id :- [protected]@gmail.com

Yesterday i sent 1000rs to another bank account through my wallet as the process was going it showed transaction time out and after that message, the money was deducted i looked for help in the app where they just generated my ticket no.
My ticket no. Is #9855732 and #9851137

And no response is there from their side till now
Plz refund the money or resolve this problem asap

On 30th nov, 2018, i had credited my mobikwik wallet with rs 13k, which was successfully done & money was credited into the wallet. However when i did transfer from my wallet to bank a/c, the money got deducted from my wallet. I did a transfer of 10k from my wallet to my personal bank a/c. The money has been deducted from my mobikwik wallet, but it has not been credit to my bank a/c. I have recieved no message or notification that it is pending or why my transaction is not done & money has been not credited. I have also raised a ticket #9849914, but theres no response from the bot there. The customer care number is on ivr & does not respond or connect any executive of the company. I request you to kindly look into the matter & solve the issue earliest & give me the refund.

I had added money in mobikwik wallet which was added successfully.From the wallet, i transfered some money to my bank a/c.Money is deducted from my wallet, but not credited to my bank a/c.Also it is not displaying invoice for the same transaction.This incident took place through my personal Mobikwik App on 30/11/18.The customer care number given goes to ivr always when called.The app has help tab to settle the grievances arriving in the app, but havent able to get the issue solved as that was bot replying.Theres no means of communication from the company & refund is also not being made, nor any message of transaction failure has been sent to the registered mobile.Please look into the matter & get in touch.

I v yadaiah recharged the airtel full talk time amount of rs 120.00 on[protected]. After completing the process above said amount deducted from my a/c ref ib/zaakpay/421/zp57b115cbdc85f. After that my phone no [protected] could not recharge. Sorry you retry again. It is invald amount. So far 10 days are over so kindly revesal the abov said amount.
Do the needful
V yadaiah
Ph: [protected]
Mail id: [protected]@rediffmail.com

I can't understood how many days i have to wait for my money, i am waiting for past 2 months i don't know how many days have to wait, my amount is deducted from my account please check and refund it, i have to pay my loan amounts, how can we trust your application kindly i request you to please refund my money, i have complaint lot's of time i didn't get any response

I have not received the refund money in account as per the following details shown: nov 28, 2018 10:32am refund from myntra.com transaction id:[protected] received :₹ 1, 473.46 it is not reflected in my bank account. Please resolve the issue asap.
I have tried to contact mobikwik multiple times but no response from them.
I only get a ticket number but nothing is done about that and no reply is received.

Archit mishra
[protected]@gmail.com

I try to pay my electricity bill of dhbvn with amount 1521 on 20th november 2018, transaction failed from your mobikwik app but money deducted from my pnb bank account, after that i messaged you from app regarding issue but i got no reply.
Money is already deducted from my account.

My order no. Of mobikwik is mk[protected]

However as informed by pnb bank, amount is lying with mobikwik, for this reason amount is not showing in my pnb account, please let me know the status of refund and credit to my bank. I have done enough blame to my bank, here in that case as i can understanad mobikwik is the main source of all issues.
Please refund my money as soon as possible.

Dear mobikwik support,
I am gopinath v from bangalore. I am a mobikwik subscriber. Today i have transferred rs.500/- from mobikwik account to my bank account arround 7.00pm. But instead of credit into my account rs. 500/- deducted from my bank account.
My mobile no. [protected]
Email. Id: [protected]@gmail.com
So i am requesting you to kindly credit back deducted amount rs.500/- into my bank account at the earliest.
Thanks and regards,
Gopinath v

I try to pay my electricity bill with msedc consumer no.[protected] with amount 1520 on 29th november 2018, transaction failed from your mobikwik app but money deducted from my icici bank account, after that i messaged you from app regarding issue but i got no reply.
Money is already deducted from my account.
I tried the ways for contacting you, but customer care no is unreachable.
Please refund my money as soon as possible.

Respect mobikwik,
While i was taking money taking money from my sbi account to mobikwik account through upi, the transaction got fail and but money get deducted from my bank account. I had contact bank regarding this but they are saying contact mobikwik regarding this, so i request you to refund my money plz as soon as possible, i have faith in you and please look into this matter.
My linked mob no. [protected]
Upi transaction i'd (Failed[protected]
Please refund