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Mobikwik Complaints & Reviews

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Updated: Oct 8, 2025

Complaints 7147

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861

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6286

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Mobikwik reviews & complaints page 313

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Address: Hamirpur, Himachal Pradesh

I had done a mobile recharged an amount Rs/30 through Mobikwik, The amount was deducted from my debit card but amount did not received on recharged no.[protected]. I have already registered the compliant but mobikwik sent message to me that we have added your money but after 6 days i did not receive any money. Please note the Transaction details: Transaction Type: Debit from Wallet Service Description: Prepaid Mobile Recharge Service ID: [protected] Transaction details: [protected].[protected]:01:29.0 IST 2015 Transaction Amount: Rs. 30.0 Thanks & Regards, pushpendra bansal mail: p.[protected]@gmail.com Cell: [protected]

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Address: West Godavari, Andhra Pradesh

Dear Admin I did recharge of 100 with Transaction Id[protected] but I cannot get cash back and also for transfer of Rs.50 with Transaction Id[protected]. But mobikwik team sent message your money incremented manually but i posted complaint on Feb 2015 issue happened on jan 2015 still today they increment my cash back. I wrote many complaint's but no response. Mobikwik cheating customers with cash backs my id is prakash.[protected]@gmail.com mobile:[protected]

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A

Aman Turate

from Mumbai, Maharashtra

Mar 30, 2015

on 29th march i purchased following items from shopclues and there was 100% cashback from the company when paid through mobikwik wallet:

3 shopclues gift certificate each of 100rs
3 more products worth rs86+ rs69+ rs50
i recieved all the cashback by evening that day.
but on next day a message came that it was system fault and your cashback will be taken back and they removed money from my wallet without my consent.
pls help...i do have the invoice of cashback also

P

prakash1476

from Mumbai, Maharashtra

Apr 23, 2015

Dear Admin I did recharge of 100 with Transaction Id[protected] but I cannot get cash back and also for transfer of Rs.50 with Transaction Id[protected]. But mobikwik team sent message your money incremented manually but i posted complaint on Feb 2015 issue happened on jan 2015 still today they increment my cash back. I wrote many complaint's but no response.

Cashback related - Comment #2147840 - Image #0

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Address: Kolkata, West Bengal

I had done a mobile recharged an amount Rs/-57 through Mobikwiki, The amount was deducted from my wallet balance but amount not received on recharged no.[protected]. I have already registered the compliant but not received the feedback from them. Please note the Transaction details: Transaction Type: Debit from Wallet Service Description: Prepaid Mobile Recharge Service ID: [protected] Transaction ID: [protected] Transaction Date: Thu Mar 05 15:02:24 IST 2015 Transaction Amount: Rs. 57.0 Thanks & Regards, Pradip Patra E-mail: pradip2.[protected]@yahoo.co.in Cell: [protected]

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P

pradip2.patra

from Kolkata, West Bengal

Mar 6, 2015

Namaste!

Thank you for taking out time to write to us.

We understand your concern of Recharge transaction. As a part of corrective measure, we have checked our system for transaction of Rs 57 which shows up successful at our end.

We would suggest you to get in touch with the Operator‘s customer care for the same. Please use the Operator reference Id for further confirmation: [protected]

Thank you for choosing MobiKwik.

Regards
MobiKwik Team
"We take pride in serving our valued customers"

P

pradip2.patra

from Kolkata, West Bengal

Mar 6, 2015

Mobikwik Replied the above content by mail.But I have not received the recharged amount.

P

pradip2.patra

from Kolkata, West Bengal

Mar 7, 2015

Sir, I have not yet received any response from Mobikwik, I have already contact twice with reliance, they said that rechared was failed from mobikwik end but mobikwik said that recharged was succesfully pls contact with reliance customer care.. What can I do ??

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Address: Bangalore, Karnataka

Hello, Transaction Id [protected] RS 500.0 Transaction Id [protected] RS 2000.0 I had 2500 amount in mobikwik wallet and i did recharge on 5/3/2015 to the number [protected] which is postpaid. It shows recharge successfull and by default it as taken as prepaid but payment has not made in real. Please refund my amount as soon as possible. Thanks & Regards, Pooja [protected] [protected]@gamil.com

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Mar 05, 2015

Updated by poojaat Please look into my complaint 2500 is very important to me

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Address: Bangalore, Karnataka

I have made A transactions in 5 MARCH 2015 Recharge is successful and still now i have not got the RECHRGE amount and data. Kindly refund the amount 93 as soon as possible. Email Address. - [protected]@gmail.com d) Phone Number for which i tried to recharge. - [protected]...

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Address: Rohtak, Haryana

i made someom purchase on shopclues.com nd d chose payment mode as mobiwik wallet as they allow 10% cash back on every purchase. and at every paymet i got email dt i'll get rs 15 nd rs. 6 respectively. but still my wallet balance is zero. mobikwik account id: [protected]@yahoo.com

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Address: Hyderabad, Andhra Pradesh

Hello sir I don't have account in mobikwik When I sign in saying that you have account In mobikwik already mobile phone used Say solve my account problem by providing Account in mobikwik create a new account I hope that you can solve my problem Thank you sir

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Address: Pune, Maharashtra

Sir, Mobikwik has locked my account for last one month.I have Rs 483.00 as wallet balance.They have provided me numbers of pass word reset links but these are all useless.Even, they are not responding on their three available phone/mobile contacts.Please help me in addressing the issue.They may close my account and transfer the balance in to my bank account if they want.Please provide me the contact Nos of their MD/VP or GM so that I can talk to them. Chitrasen Nayak Mobikwik [protected]@rediffmail.com Primary Mobile No-[protected]

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N

nayakair

from Pune, Maharashtra

Mar 8, 2015

Dear Sir,
There is no response from "Mobikwik.com" till so far.The matter may specifically be taken in to the knowledge of Sh Nikhil Narang, VP, Consumer Operation or Bipin Preet Singh, Founder Member so that the lower rung officials can awakened to work/taken to task.

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Address: Madurai, Tamil Nadu

I am having online wallet account with mobikwik and I was having 3079 in my account till March 02, 2015.On Mar 02 23:39:10 someone has transferred Rs.3000 from my MOBIKWIK wallet to his mobikwik wallet account.Somehow he has hacked into my account and made this transaction.Details of the mobile no/email ID to which the amount has been transferred: [protected]/email:[protected]@gmail.com (Mobikwik transaction details: Dear MobiKwik User, [protected] has received Rs. 3000.0. Ref id is[protected] Please help me get back my money.I have contacted mobikwik regarding this and have not got my money back yet.

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Address: Chennai, Tamil Nadu

I have made two transactions in Feb15 . Recharge is unsuccessful and still now i have not got the amount in wallet and no refund happened yet. Kindly refund the amount 394 as soon as possible. a) Transaction ID [protected] [protected] b) Transaction Amount. - 197*2 = 394 c) Email Address. - 2k.[protected]@gmail.com d) Phone Number for which i tried to recharge. - [protected]

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B

balaji_be1

from Bhopal, Madhya Pradesh

Mar 12, 2015

Array

P

Prahallad Kisan

from Delhi, Delhi

Mar 12, 2015

+1

sir i am prahallad kisan mobial no -[protected] please help me update my wellat thank u

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Address: Ahmednagar, Maharashtra

I m a regular customer of mobikwik past 2 yrs and doing monthly transaction around 1000rs.the service was good but this time I have recharged 2 nos through mobikwik.. 1. [protected]. With Rs 200 airtel. On 09.02.15 2. [protected]. With Rs 200 airtel. On 09.02.15 Both transaction failed and the amount deducted from wallet that still not returned back after many complain through tickets and mails. The worst thing is they don't want to understand and there is no airtel dth id number is available.only option is ticket generation for that also u have to wait for a week. Kiran Thombal [protected] [protected]@gmail.com

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Address: Faridabad, Haryana

I have raised one ticket # 2241125 at Mobikwik regarding the amount of Rs.250 which was deducted from my ICICI bank credit card on[protected] but my Mobikwik account is not updated till date. I have done 2 transaction of Rs.250 each from different credit cards but one is updated in Mobikwik and second one is not updated.

They have closed my ticket by saying that amount has already been added in my mobikwik account but which is not. So I re-opened the ticket on[protected] and after that i have not received a single response from them.

What I want from Mobikwik is to cancel the below transcation or will not claim of this transaction so that my amount will be reversed in my credit card automatically within 15 days as per bank.

Transaction details:-
Transaction ID - [protected]
Bank - ICiCI Bank
Registered Mobile no - [protected]

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Address: Bangalore, Karnataka

I placed two orders on Purplle.com on 12th Dec, 2014 and i paid through mobikwik wallet. I have received one order but for the another one Purplle was telling that they haven't received payment from mobikwik. If i ask mobikwik they were telling that they have made the payment to that merchant. I have sent many mails to both of them, but no response from them. Both are playing with me and still this issue not resolved. Below are the tickets raised on mobikwik site. TICKET #1817385 TICKET #2070264 Purplle ticket number is:Ticket: https://purpllecom.freshdesk.com/helpdesk/tickets/17835. Please resolve my issue and get my refund. Best Regards, Kiran. +[protected]

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P

poojaat

from Bengaluru, Karnataka

Mar 5, 2015

can you assist me how would you contact mobikwik... as i have lost 2500 for unsuccessful recharge through this bloody site...i do not have customer care number either email id to raise the complaint...am not able to raise a ticket also

K

Kiran Mouli

from Bengaluru, Karnataka

Mar 5, 2015

Hi pooja,
Once you login to Mobikwik, click on help then support. There you will get an option to raise the new ticket and track old tickets as well.

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Address: Bangalore, Karnataka

I m a regular customer of mobikwik past 2 yrs and doing monthly transaction around 2000rs.the service was good but this time I have recharged 2 nos through mobikwik.. 1. [protected]. With Rs155 data. On 10.02.15 2. [protected]. With Rs 300 voice. On 10.02.15 Both transaction failed and the amount deducted from wallet that still not returned back after many complain through tickets and mails. The worst thing is they don't want to understand and there is no telephone number is available.only option is ticket generation for that also u have to wait for a week. Dheer Singh [protected]

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Address: Tirunelveli, Tamil Nadu

Sir, I was recharged to mobile from mobikwik, The amount has already been deducted from my account, but the amount not yet been recharged to the concerned mobile No till now. The details are as under Txn ID No [protected] Rs 150.00 Txn ID No [protected] Rs 150.00 Txn ID No [protected] Rs 150.00 Total Rs 450.00 The above amount are refund (credited to my account) nor recharged to my phone till date. Hence, it is requested to the amount may be credited/refund in to my saving account at an early date please. Your sincerely L JohnPeter +91 [protected] [protected]@gmail.com

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Address: Indore, Madhya Pradesh

SIR, I did a recharge from my mobikwik account but at that time recharge was unsuccessful and no balance was transfered to my mobikwik wallet too... my Transaction Id [protected] & Transaction Id [protected] AMOUNTS ARE 120 & 120, MAIL ID IS [protected]@YAHOO.COM, Registered NO. IS [protected], i have not received the refund for the same the mobile no on which recharge was unsuccessfull is [protected]. please help me in this matter. Thanking You, -vaibhav khandelwal

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Address: Hyderabad, Andhra Pradesh

Hello, My name is md burhan. I added mobikwik balance on feb 6 for Rs 200 and did 199 recharge. It got failed and the amount debited. It's not recharged and even the same is not reflecting in the history of mobikwik transactions. I can see just the added balance of 200 and remaining balance as 6. I asked them Whr the hell 200 gone Thn. Nobody is givin any explanation. Pls help me filing against mobikwik for cheating with customers. My mobile [protected]

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Address: Jodhpur, Rajasthan

bank name- state bank of india email id- [protected]@mobikwik.com & [protected]@payU.in contact no.- [protected] mode- credit card card no- 504775*********8609 bank statement- file attech transation date- 24/02/15 transation amount- 20000

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J

jaganmurthy

from Chennai, Tamil Nadu

Feb 28, 2015

seven Days Before, I registered the account in MobiKwik., recharge Rs2300 or add Rs2251 as of today. Please do the needful to get the cash back amount and mentioned below all the details specific to POST paid recharge cash back issue. HI Team, Expecting cash back for the below transactions as part of . with Transaction Id [protected], using online to recharge Primary mobile no [protected]. Yes, only one transaction and not received R.s 2251 refund a money please kindly responds quickly ...

P

poojaat

from Bengaluru, Karnataka

Mar 5, 2015

Hello Jagan,
Did you get back your money as same thing happened to me as well and myself lost 2500.
If the problem resolved to you assist me also like how did you do it.
Regards,
pooja

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Address: New Delhi, Delhi

DEAR SIR, I HAD PAID THROUGH MOBIKWIK WALLET BUT UNFORTUNATELY PAYMENT WAS FAILED AND MY MONEY NEEDS TO BE REVERT BACK TO MY CREDIT CARD BUT INSPITE OF REPEATED REQUEST MOBIKWIK IS NOT REFUNDING MY MONEY. I HAD MADE THE TRANSACTION ON 06 NOV 2014 BUT STILL I AM WRITING TO THEM BUT THEY HAVE BLOCKED MY ID AND I AM NOT ABLE TO LODGE ANY FURTHER COMPLAINT. PLEASE ADVISE ME HOW CAN I GET MY MONEY FROM MOBIKWIK. ALOK RANJAN SINGH [protected] [protected]@gmail.com

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Address: Khordha, Odisha

Dear sir
I am a regular mobiwaik user since 2 days i am unable to recharge via sms .When i send sms to recharge recharge message send successful but there is no incomeing massage as recharge successfull or failure and donot have any delivary report.So kindly help me withen 24 hour because now i am in a tour and have wallet balance in my account.My register email [protected]@gmail.com
And primary activated no [protected] so kindly take action for this
Regards
Rudra ashish behera

Aug 15, 2016

Complaint marked as Resolved

BY COMPLAIN

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