Mobikwik — Recharged Amount Not Received

pradip2.patra

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I had done a mobile recharged an amount Rs/-57 through Mobikwiki, The amount was deducted from my wallet balance but amount not received on recharged no.[protected]. I have already registered the compliant but not received the feedback from them. Please note the Transaction details: Transaction Type: Debit from Wallet Service Description: Prepaid Mobile Recharge Service ID: [protected] Transaction ID: [protected] Transaction Date: Thu Mar 05 15:02:24 IST 2015 Transaction Amount: Rs. 57.0 Thanks & Regards, Pradip Patra E-mail: pradip2.[protected]@yahoo.co.in Cell: [protected]

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Comments

pradip2.patra

from Kolkata, West Bengal

Namaste!

Thank you for taking out time to write to us.

We understand your concern of Recharge transaction. As a part of corrective measure, we have checked our system for transaction of Rs 57 which shows up successful at our end.

We would suggest you to get in touch with the Operator‘s customer care for the same. Please use the Operator reference Id for further confirmation: [protected]

Thank you for choosing MobiKwik.

Regards
MobiKwik Team
"We take pride in serving our valued customers"

pradip2.patra

from Kolkata, West Bengal

Mobikwik Replied the above content by mail.But I have not received the recharged amount.

pradip2.patra

from Kolkata, West Bengal

Sir, I have not yet received any response from Mobikwik, I have already contact twice with reliance, they said that rechared was failed from mobikwik end but mobikwik said that recharged was succesfully pls contact with reliance customer care.. What can I do ??