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Mobikwik Complaints & Reviews

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Updated: Oct 8, 2025
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Mobikwik reviews & complaints page 194

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L
Lucky Dhingra
from Mohali, Punjab
Mar 16, 2018
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Address: 140301

Respected

The major problem i have facing in your mobikwik app & i have add money credit card to your mobikwik wallet & my balance deduct from my credit card but money are not showing in mobikwik wallet & i have add money in 6/3/2018 8clock evening that time to this time i have never received any money from my mobkwik wallet & also credit card,,,, kindly help me & revert back me this mail fast.
Mobikwik customer support has been notified about the posted complaint.
Mar 16, 2018
Updated by Lucky Dhingra
here i have 1 more facing problem i have call your custmer care continuesly but i have faild to contact your custmer care because they are always sing we are updating custmer care whats going on, , , , , , , , , , , , , , , , , , you are really giving to cstmer too much pain, , , , , , ,
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    Pramalhar
    from Mumbai, Maharashtra
    Mar 16, 2018
    Resolved
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    Resolved

    Address: Gurgaon, Haryana

    I already paid mahanagar gas bill which is deducted from my account. But not confirmation from your side. I also paid mseb bill& videocon d2h recharge both amount debited from account. Invoice order #
    Mseb mk[protected]
    Gas mk[protected]
    Videocon d2h vid[protected]
    All above bills paid on 10/03/2018 on 1.14 a. M. Your customer care no. Not connecting for complaint. I got very headache. Pl look into my query seriously. I wrote query on help but shows in progress. 7 days gone. How many days want you to resolve query?
    Mar 16, 2018
    Complaint marked as Resolved 
    There is no email from mobikwik & no mobile call from mobikwik. there is no single step attend to solve my queries
    Mobikwik customer support has been notified about the posted complaint.
    Mar 16, 2018
    Updated by Pramalhar
    How can they said complaint resolved give proof
    Please note that I have book through your wallet a jio phone but no any traking number has been given I m trying to check my booking through jio phone number (tall free) [protected] butivrs says above booking Not given in my record
    (1)Mobikwik says your refund to bank. But till date not credited. Regarding Videocon D2h.
    (2)MSEB bill paid. Amount deducted my account.

    regarding payment issue - Comment #3043411 - Image #0
    regarding payment issue - Comment #3043411 - Image #1
    regarding payment issue - Comment #3043411 - Image #2
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      C
      christhomas0002
      from Delhi, Delhi
      Mar 15, 2018
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      Address: 122002
      Website: Gurgaon, Haryana

      I have done transaction on 9th march through mobikwik unfortunately towards electricity bill of rs. 1708. But it is not paid; infact the amount is deducted from my bank account. I have done the transaction via sbi debit card. I have submitted ticket for refund. Ticket no - 7986094, 7986602. It is showing resolved. Perhaps, i have not received the amount back. I want my money to be refunded. Even i am not able to contact anyone. Please do the needful.
      +1 photos
      Mobikwik customer support has been notified about the posted complaint.
      Thanks consumer complaints for notification. Infact, I feel mobikwik is a fraud company, which deceive public. I didnot feel any move from their side till now. I think I shall lodge the complaint via consumer protection team. Definitely I will do it; hence other customers will not get the same bad experience.
      I have paid electricity bill on 14 March 2018 Amount is deducted but the bill is not paid

      refunding the money - Comment #3041647 - Image #0
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        A
        Ambi T
        from Bengaluru, Karnataka
        Mar 26, 2018
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        Address: 561203
        Website: Google

        Dear sir/madam I have my account in Baja finacer in that I have rupees of 2000/- but am not able to transfer it to any account. your representative has not yet called. It's showing kyc update but there is no response from your end.please do the favour.
        And Change my mobile number bajaj finacer.
        Mobikwik customer support has been notified about the posted complaint.
        Mar 26, 2018
        Updated by Ambi T
        Adhar link
        Mar 26, 2018
        Updated by Ambi T
        KYC update mobile number link in adhar
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          R
          rockash82
          from Bengaluru, Karnataka
          Mar 14, 2018
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          Website: m.mobikwik.com

          On 10th march 2018, i used mobikwik app to pay electric bill, the transaction got failed but the money was deducted from my bank and till date the money is not credited back, i have already registered 2 complaints in mobikwik app (Ticket # 8015440 and ticket # 7992651) but till date i have not received a single response from mobikwik. I tried the mobikwik customer care and head office number but no response received.

          I need help in these issue.

          Thanks & regards,
          Rakesh
          Mobikwik customer support has been notified about the posted complaint.
          Good morning sir or mam. I respect u. My security pin is blocked. I have forgotten my security pin n password n Login n promo code. Due to this I have more problems in money transfer n super cash amount. Plz contact me immediately on my mobile no. Plz help me.
          Thanks
          Yours faithfully
          SHISHIR TANDON
          MO.No. [protected]

          failed transaction - money debited from bank but not credited back - Comment #3040143 - Image #0
          failed transaction - money debited from bank but not credited back - Comment #3040143 - Image #1
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            R
            rkb4u
            from Mumbai, Maharashtra
            Mar 14, 2018
            Resolved
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            Resolved

            Address: Sundergarh, Odisha, 770017

            I had added rs.10000/- to my mobikwik wallet on 08/03/2018 but the account shows the error "user disabled" at the time of log in. I have also sent mail [protected]@mobikwik.com and also tried to contact customer care no - [protected] and [protected] but surprisingly telling that there no response either through mail or call. Please do the needful as earliest.

            My email id:rakesh. [protected]@gmail.com
            Mar 15, 2018
            Complaint marked as Resolved 
            After posting my issue I got a mail from mobikwik([email protected]) and they were asking about my Id proof and the bank account/credit card statement from which the amount got debited.I had replied the same on the same day i.e 14/03/2018 but unfortunately the same problem exists.
            Mobikwik customer support has been notified about the posted complaint.
            Mar 15, 2018
            Updated by rkb4u
            After posting my issue I got a mail from mobikwik([protected]@mobikwik.com) and they were asking about my Id proof and the bank account/credit card statement from which the amount got debited.I had replied the same on the same day i.e 14/03/2018 but unfortunately the same problem exists.
            Mar 27, 2018
            Updated by rkb4u
            I became dissatisfy to this service as my wallet is not yet upgraded or my kyc not yet updated forwhich my money with Rs.10000/- is blocked since 1 month.After so many reminders the customer care sent the mail that "mobikwik is not servicing your area and we will reach out to you as soon as we have presence in your area.Once we start the services then we will let you know about that".There is no notification came during the installation/download of the application.
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              P
              Parameshkalyani
              from Udupi, Karnataka
              Mar 14, 2018
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              Myself parameshwaran m, had become a victim of fraud call from bank and by asking debit card details and otp, someone had used my debit card of canara bank and tranfser money. I had register a complaint in frazertown police station, bangalore and at consulting the bank, i came to know that the fraud person had transfer 20000 rupees in mobikwik. The transaction no. Is [protected] dated 13th march, 2018 around 5:20 pm. Here i am attaching photo of police complaint and bank statement which shows the transaction no of the transfer and bank account details. Kindly do needful and guide me further to take necessary steps to get my money back, thanking you.
              Mobikwik customer support has been notified about the posted complaint.
              My prfile [protected]
              My eb no[protected]
              Bill amount 3049
              I am paid to eb office 3131 rupees
              So return the amount mobikwik 3049

              fraud call from bank and by asking debit card details and otp. - Comment #3040067 - Image #0
              I was booking a railway ticket on 3th March 2018 from IRCTC.my id is 'singh_s789' . Rs.1120 has been deducted but ticket has still not booked and my has not been refunded. Transaction no. is [protected] which is given to me by the bank. So please refund my money asap.
              Thanks

              fraud call from bank and by asking debit card details and otp. - Comment #3040072 - Image #0
              Today morning I made a recharge for my phone ...money was detucted by recharge is not done till now...I have checked with my network operator..they reported that no transaction was made...I either need a refund or recharge to my number
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                A
                Abhay7081
                from Delhi, Delhi
                Mar 13, 2018
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                Address: Ghaziabad, Uttar Pradesh, 201014

                These people are ignoring my several request to update my KYC as per guidelines despite govt notifications. Paytm has done good job in updating KYC but these people are torturing costumers by not updating KYC. I am compelled to write it here and I will spread the word of their wrong doings of duping customers. My Ticket No: #7998915, contact no: [protected]
                Mobikwik customer support has been notified about the posted complaint.
                My prfile [protected]
                My eb no [protected]
                Eb bill 3049 rupees
                I am in cash paid eb office in 3131
                So return my cash in wallet

                company not updating kyc - Comment #3040070 - Image #0
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                  I
                  IQBAL SINGH MANOOR
                  from Ludhiana, Punjab
                  Mar 13, 2018
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                  Address: Sangrur, Punjab, 148024

                  My name is iqbal singh. My problem is my security pin is blocked unblock you please fast it has been blocked for a long time i've been traying for a long time but if you can not unblock it, then do something for yourself. It was blocked 12 jan 6:20 pm please, try to unblock it as soon as you can. I'm having a lot of problems with this: i am not able to recharge and transition to b.
                  Mobikwik customer support has been notified about the posted complaint.
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                    S
                    Sarath4790
                    from Mumbai, Maharashtra
                    Mar 13, 2018
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                    Dear sir/madam,

                    On saturday (10/03/2018) i added the money through max get more option, but money is not added in my mobikwik wallet account.
                    But money is debited in my sbi debit card.
                    Mobikwik wallet account number : [protected].
                    Sbi debit card no: [protected]
                    Exp. Date: 08/34
                    Please do the needful as early as possible.

                    Best regards,
                    Sarath kumar namburi.
                    +91-[protected].
                    Official email id: sarathkumar. [protected]@toshiba-ttdi.com.
                    Mobikwik customer support has been notified about the posted complaint.
                    Mar 13, 2018
                    Updated by Sarath4790
                    It is not resolved.
                    why the status is showing as resolved?
                    Mar 17, 2018
                    Updated by Sarath4790
                    It is not resolved.
                    why the status is showing as resolved?
                    My account ID [protected]@gmail.com and number is [protected]. My account is disabled without any notification from the company. I have 1300 rupee in this account. Customer care is not responding. Very bad experience. Please enable this account as soon as possible. What to do now?
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                      P
                      punit.chandak
                      from Pune, Maharashtra
                      Mar 12, 2018
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                      Payment to makemytrip was done of amount 10919 on 3rd march with order id lmbk[protected]. The payment was failed and refund was initiated. I had complained on mobikwik app.in history i can see refund from makemytrip on 5th march but there is no money added to my wallet or the bank account. The refund id sent by mobikwik is wap_lmbk[protected].
                      Mobikwik customer support has been notified about the posted complaint.
                      Sir
                      I have mobikiwik account with no [protected] and my mail id [protected]@gmail.com . I am unable to login in my account it is coming user disabled and I have Rs. 2500 into mobikiwik wallet so kindly solve this issue.
                      So that I can access my mobikiwik wallet
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                        S
                        Sanket Borawake
                        from Nagpur, Maharashtra
                        Mar 12, 2018
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                        Address: Gurgaon, Haryana
                        Website: mobikwik.com

                        I payed electricity bill of Rs 1130 from mobikwik . Even after 4 days no confirmation received from Maharshtra electricity board . Complaint mobikwik about it, they asked to raise complaint in BBPS by adding trasaction ID. After entering transaction ID in BBPS it give error message ' something not working'. No further response from mobikwik. customer care no. is invalid.
                        Mobikwik customer support has been notified about the posted complaint.
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                          H
                          himanshu6814
                          from Nagpur, Maharashtra
                          Mar 12, 2018
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                          Address: New Delhi, Delhi, 110085
                          Website: mobikwik.com

                          I ordered an item using myntra app and paid them using mobikwik app, my money was debited by mobikwik app but when i returned the order, my money was not credited back to my account and the biggest issue is that they are not replying to my complaint messages, its been many days and they have not responded me for my queries, i request to please look into my issue
                          +2 photos
                          Mobikwik customer support has been notified about the posted complaint.
                          I forgot my password plz send otp to my mail address and my mail id is [protected]@gmail.com
                          Sir Maine pahli bar is app ka use Kiya or mujhe Jio ke 398 RS par 300 rs cashbacks btaya tha ab 300 rs use nhi kr pa rha hu
                          Usme 17 rs hi use ho rha h
                          Dokha hua h mere sath 300 rs use krne ka tarika btao
                          My account [protected]@gmail.com has been disabled on mobikwik for no reason of my notice. I am not even allowed to send a complaint to them I had money in my wallet and I want my account back!
                          nobody is picking up the call on their customer help
                          please resolve my problem
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                            G
                            GideonEngti2528
                            from Guwahati, Assam
                            Mar 12, 2018
                            Resolved
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                            Resolved

                            Address: Gurgaon, Haryana, 782460
                            Website: Mobikwik.com

                            Hello, i want to inform you that an amount of ₹1121 had been debited from my sbi bank account while making a transaction through mobikwik on[protected] but in mobikwik it shows zero balance whereas money had already debited from my bank account. So i want to request you that please help me refund my amount as soon as possible.
                            My transaction id is[protected].
                            My ticket number is #8007487
                            +1 photos
                            Jul 10, 2019
                            Complaint marked as Resolved 
                            Resolved.
                            Mobikwik customer support has been notified about the posted complaint.
                            Mar 12, 2018
                            Updated by GideonEngti2528
                            My mobikwik transaction id is 8a50a8c77471
                            Sir i hve done all the kyc documentation in ur app but it is not updated by ur system. i am not able to do any transactions
                            Dear sir

                            I am nagaraja.h I have done reacharge from your mobikwik of Rs-687/- to Tata sky DTH TV 21-feb- 2018 but transactions as not done.kindly refund the same amount to my mobikwik and do the needful

                            Thanks
                            Nagaraja.h
                            pH: [protected]
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                              M
                              mohammed dani
                              from Bangalore, Karnataka
                              Mar 12, 2018
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                              Address: 5600011
                              Website: www.mobikwik.com

                              My name is mohammed danish here. My mobikwik account is blocked for no reason it shows that (Error user is disabled) i want to know the reason why is my account is blocked and i have linked my aadhaar also to my account still my account is blocked i tried getting help from app section but it not allowing me to file a ticket in mobikwik app and am facing this issue from a week.
                              Am sharing the screen shot about the error of login kindly check on and unlock my mobikwik account asap and i need a confirmation why the hell my account was blocked.

                              Email address = [protected]@gmail.com
                              +1 photos
                              Mobikwik customer support has been notified about the posted complaint.
                              How worse company you [protected]@mobikwik i had money in my wallet its got failed when iam tranfers to bank ok i came to know first you should complete your kyc ok then where the ekyc agents to update my aadhar if my problem is prolong i would definetly lodge a complaint on mobikwik in consumer court . My phn no [protected]
                              Maine ek train ticket book Kiya Lekin confirm nhi hua phir bhi mera money mera wallet se kat gya

                              request to unblock mobikwik account - Comment #3036226 - Image #0
                              request to unblock mobikwik account - Comment #3036226 - Image #1
                              I had recharged on 4 jan 2018 to Jio No.But transaction failed and balance got deducted from account.I was expecting my refund within 10 days.But, till now I havent got my refund.
                              PNR No. [protected]
                              Train no. 15013
                              Ticket value 1400 Rs.

                              I want to cancel above ticket but No option available for Cancellation this ticket in mobikiwik.
                              Ao please cancel this ticket and refund amount.
                              My mobikwik account is blocked for no reason it shows that (Error user is disabled) i want to know the reason why is my account is blocked and i have linked my aadhaar also to my account still my account is blocked i tried getting help from app section but it not allowing me to file a ticket in mobikwik app and am facing this issue from a month.
                              Am sharing the screen shot about the error of login kindly check on and unlock my mobikwik account asap and i need a confirmation why the hell my account was blocked.

                              mail addres:[protected]@gmail.com
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                                U
                                umsreeni
                                from Bengaluru, Karnataka
                                Mar 11, 2018
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                                3 days ago i added rs 10, 000 cash to my mobikwik wallet. I had a super cash balance of more than rs 3000. 2 days ago i received a sms from mobikwik to keep bank account details handy and verify. Since 2 days my app login directly takes me to a screen to update my bank details. Upon submitting required information, the update is unsuccessful with error screen "some technical issue encountered. Try again after sometime". Same error occurs when i tried multiple times over last 2 days. Unfortunately the help/customer care too is inaccessible through app as all other things except bank detail update are blocked. How can i reach customer care and resolve my problem?
                                Mobikwik customer support has been notified about the posted complaint.
                                Apr 22, 2018
                                Updated by umsreeni
                                The issue remains unsolved even after 45 days.
                                The first complaint raiised with MobiKwik support was pending for 29 days and they simply closed the complaint on 30th day without offering any solution or explanation. The system did not allow me to re-open the complaint.
                                I opened a fresh complaint and now running 15th day.
                                Meanwhile I am unable to use the MobiKwik App with huge cash balance and Supercash stuck at MobiKwik.
                                I tries to pay PSPCL electricity bill through, obikwik.

                                i added 4642.50 rupees from my credit card but the money is deducted and wallet still showa 0 rupees. the customer care phone numbers of mobikwik are not working. i addedd complaint on their portal 2 days back i didnt get any reply.
                                I had submitted 2 screenshots as one of my transaction history on 3 Rd March and my mpassbook o[censored]co bank history so you can see my mobikwik history is not showing the money withdraw ... So I there after request u to give back my money to my mobikwik wallet..

                                Contact info : [protected]
                                Email I'd : [protected]@gmail.com

                                mobikwik wallet woes - Comment #3036212 - Image #0
                                mobikwik wallet woes - Comment #3036212 - Image #1
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                                  amzad karthick
                                  from Madurai, Tamil Nadu
                                  Mar 10, 2018
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                                  Address: 639136

                                  Whenever i try to verify my aadhar card via otp it says no mobile is linked to the the aadhar. But my aadhar is linked with my mobile number. Without knowing about this i have already added money amounting 1020 rs to my wallet. Now i cannot send money to someone or recharge myself. I tried to contack mobikwik customer care number but it says that they are updating the customer care service and the call ends. I want my money back. Please help me to get out this problem
                                  Mobikwik customer support has been notified about the posted complaint.
                                  I have tried to call the customer care number but it's unavailable.I also posted about my problem in the help section of MobiKwik.com but it is useless.
                                  My mobikwik wallet locked mob no-[protected]

                                  about kyc registration - Comment #3035525 - Image #0
                                  about kyc registration - Comment #3035525 - Image #1
                                  about kyc registration - Comment #3035525 - Image #2
                                  Hello sir/ madam,

                                  Actually I recharged my jio number through mobikwik but recharge not done and also debited amount from my account, please assist as soon as possible..

                                  about kyc registration - Comment #3035545 - Image #0
                                  about kyc registration - Comment #3035545 - Image #1
                                  Mobiwiki is a fraud app they are fooling people like anything by saying cash is saved but really not they are using our money and not adding money in main balance.
                                  My recharge failed but my money is detected
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                                    SamikChakraborty
                                    from Kolkata, West Bengal
                                    Mar 10, 2018
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                                    Address: North 24 Parganas, West Bengal, 700110
                                    Website: mobikwik.com

                                    Hi. I am facing a transaction related issue. I tried to make transaction from icici bank credit card. First two times transaction failed. I received failed sms in my mobile no. But third times i recveived sms transaction made succesful. Amount rs 7000/- was debited from my icici credit card in the name of mobikwik inr. But said amount not added in wallet. Three times transaction details through mobikwik platform are below.
                                    Mobikwik invoice summary order for 1st transaction = 8941edab6b6f mobikwik invoice summary order for 2nd transaction = 8942edab565f mobikwik invoice summary order for 3rd transaction = 8943edab6b5f

                                    From icici bank side successful transanction happened in the name of mobikwik inr and bill has been already generated. Now tell me why i have to pay the crdit card bill of that amount when money has not been added into wallet.
                                    Reply soon
                                    Mobikwik customer support has been notified about the posted complaint.
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                                      me.rjs28
                                      from Jammu, Jammu and Kashmir
                                      Mar 10, 2018
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                                      Address: Jaipur, Rajasthan, 302017
                                      Website: mobikwik

                                      Dear sir, i hade recharged on postpaid mobile number [protected] of amounting rs. 677. On dated 10.3.18 but accidantally i have entered wrong mobile number insted of correct mobile no [protected].
                                      So it is requested to you plz recharge on correct mobile number if you not able to do this plz cancled my recharges and returend ny amount in my wallet so i can do anathor recharge.
                                      +1 photos
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                                        R
                                        Rajan Babu M
                                        from Chennai, Tamil Nadu
                                        Mar 9, 2018
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                                        Website: www.mobikwik.com

                                        1. Transaction id: 566a615af69a3 for rs.2500. 2.. Transaction id: 566a64af92877 for rs.2500. I have paid a merchant through mobikwik with the above mentioned transaction reference numbers. My card account has been debited on 05.03.2018 itself but the amount not credited to the merchant. Now as on 09.03.2018 the amount is neither credited to the merchant nor credited back to my card account. When tried to contact mobikwik they have a mobile number which gets disconnected after the ivrs. So being a service provider they don't have a dedicated helpline number. I could not reach them over phone so i sent a mail for which i have not got any reply. Please help me to get back my money.

                                        Thank you.
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