Mobikwik Complaints & Reviews

Address: Allahabad, Uttar Pradesh, 211004

Website: www.mobikwik.com

Hello sir/mam,
I used mobikwik on 26th january 2018 for some online purchase. I used two mobikwik accounts to add my money. On first mobikwik account, i added rs.14, 000 which was debited from my bank account but transaction failed at mobikwik end. Again on my second mobiwik account i added rs 4, 000 but same happened as before. None of the amount has been returned to my bank account and it has been over 2 weeks.
I have lodged a ticket at mobiwik, ticket # 7803384, but no response has been made by mobikwik.
I request you to kindly look into this matter and resolve this transaction and make mobikwik refund my amount of total 18, 000 to my bank account as soon as possible.
Thank you.

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I did the online idea unlimited recharge of 509 rupees using your wallet but the recharge is not done even after 4 days has passed. I also raise the tickets on your portal ticket #7806401 & ticket #7806401 but still it is in progress state, my money is already deducted. I also talked with the idea customer care but they told me talk to mobikwik customer care persons.
I want money money back or do the recharge immediately.

Please resolve this issue as soon as possible.

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Address: Mumbai City, Maharashtra

Website: pay.mobikwik.com ; www.thesouledstore.com

Dear SIR,
I made a payment for THE SOULED STORE from MOBIKWIK payment Gateway, the payment was successful, the money was deducted from my bank account.
But the money has not yet been forwarded to the SOULED STORE, and so my order hasn't been confirmed.
Order No:693191
Order Date and Time: Tue, 6 Feb 2018, 06:25 PM
I kindly request you to refund me my money back.

+2 photos

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S

Sujit Basuri

from Jamshedpur, Jharkhand

Feb 7, 2018

Still i am not getting Cashback in my wallet 399 so that plz relove my issue urgently, if any kind of doute plz call my mobile number [protected] from Sujit Kumar Basuri and plz slove the issue urgently .

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Address: Chennai, Tamil Nadu, 600052

Dear sir

Today we are shopclues.com/ shop 3d beedshit purchase. Time 9.30pm 05.02.2018

We are using payment gatway your site mobikwik.com

My mobile number is [protected]
I have updated andhar bank rs 1007 but amount debited my andhra bank account still not update shopclues shopint payment filed

Please return this amount my bank account number

05/02/2018ib/zaakpay/4066/zp8a0c1c8e023d -1, 007.00 this is my account payment details

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Address: Raigad, Maharashtra, 410201

Website: Mobikwik

I used code PARTY and try to electricity bill payment ₹300 on18 jan 2018 payment done successfully but 21 days left bill payment not done successfully it processing please atleast refund ₹300
I complaint again and again on app and [protected]@mobikwik.com and mobikwik.com but here no response from long time mseb website showing bill payment not done and here my ₹300 debited from mobikwik wallet but bill payment not done successfully . Here many customer care contact number but not working any please help me

+3 photos

Feb 6, 2018

Complaint marked as Resolved

I complaint again and again and also attached transaction details

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Prince ashutosh Gupta

from Delhi, Delhi

Feb 6, 2018

I am unable to do transaction from mobikwick as my account is being locked.please help me to unlock easily as soon as possible.Once I submitted documents needed despite I am unable to do transaction.give me some easy way to reset password
Regards Ashutosh Gupta

payment done successfully but bill payment processing - Comment #2995531 - Image #0

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Address: Ahmedabad, Gujarat, 380005

I paid online electricity bill trough mobikwik and amount of rs. 910/- deducted on 31.01.2018 from my account vide reference no.[protected]igacvakgu5 on 31 jan 18 but same was not credited in the account of torrent company. Till date said amount is refund to me. I also complaint it on site of mobikwik vide ticket id 7769719 but no reply received from mobikwik till date.

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K

Kirann Gupta

from Pune, Maharashtra

Feb 6, 2018

While booking the bus ticket, there was a coupon, even after showing Coupon Applied successfully, the coupon wast applied, and the Customer Support team is not responding at all.

amount deducted from account - Comment #2995655 - Image #0

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A

Azher Azher

from Agra, Uttar Pradesh

Feb 6, 2018

Dear sir I send wrong transfer wrong number this date26/017 ok but how many day now my money 5000 no refund ur compney staff my register number [protected]

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In order to add money in wallet i pay money to moobikwk through net banking and money not added in my wallet and while i am calling customercare there is no response. Now i have lost 2000 rupees how i can get.. Please add the money in my wallet quickly as possible.. On today morning this incident took place i called customer care several times but no response from them..

+1 photos

Feb 6, 2018

Complaint marked as Resolved

Money is updated in my wallet

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J

Jainish sevak

from Ahmedabad, Gujarat

Feb 6, 2018

Dear Sir,
28/12/2017 on I have paid payment to DGVCL by Mobikwik & debited from my wallet. but Did not payment reached To DGVCL ...
Yesterday I have known that payment not succeed...
So please resolve it... That matter was going to more than one months..

Mobile no :- [protected]

unsuccessful transaction - Comment #2995680 - Image #0

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R

rajnesh1452

from Delhi, Delhi

Feb 6, 2018

Jan 28, 2018 9:11AM
Bank transfer to ritesh yadav ([protected])
Transaction Id: 89fafd87fd51
₹ 4, 548.75

THIS AMOUNT DEBITED FROM MY WALLET BUT NOT CREDIT TO BANK AC
PLEASE CREDIT IT BANK AC OR REFUND IT TO WALLET...

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V

vkgurban

from Patiala, Punjab

Feb 6, 2018

Not able to use supercash for [protected]
customer care responsed that problem resolved without resolving
mobile numbers of mobikwik out of service
pathetic customer care

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P

Pramalhar

from Mumbai, Maharashtra

Mar 16, 2018

Very bad service. Last 7 days I suffered due to the not connecting customer care service.

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S

sarangdhar pandey

from Bhiwadi, Rajasthan

Aug 5, 2019

I recharged 169 rs, in which money was deducted from my credit card and I could not get any money in my mobile nor could I get toffee on mobile please help me

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I had pay electricity bill of 730 rs and it said recharge successful and money debited from my bank account by adding it in wallet, however recharge didn't happen, 7-8 days are gone but no response from mobikwik, worst experience in my life.

No one attend customer care call by mobikwik. I am totally frustrated now. Using this app is headache to me now.

Please solve the complaint earlier.

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BRAINUE S

from Ahmedabad, Gujarat

Feb 6, 2018

I recharged my jio number with amount of rs. 399 using JIOGIFT promo code. It has been 3 days after that. But i have not received my cashback till now.

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Address: Gurgaon, Haryana

Website: Mobikwik.com

For last 3 days - everyday, i am being told that i have asked to resend otp for 3 times even if i do it for once.
So i am denied access to my account. I have lodged complaints through help and there is no reply.
I request now to know to which authority i should approach to redress my complaint against mobikwik.
I have balance in my wallet. So i fear that it is going to be misappropriated by blocking my account login.

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Address: Kolkata, West Bengal

I have an account in mobikwik with following details. Md raihan, [protected]. Generally i didn't use it much. Suddenly in recent past i was trying to access my account and gave incorrect pin multiple times in hurry so my account got locked. Since then i have been trying hard with mobikwik support to unblock my account but they are asking me to upload self signed pan card or aadhar card and bank statement in which mobikwik debit or credit info is available. I contacted multiple times and uploaded documents but no response unfortunately. I have rs 399 stuck over there, unable to do anything with that. I didn't understand what kind of process mobikwik is following to unblock or it's a scam to take out public money. Kindly help and take appropriate action against them to get my money back. Thanks in advance

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

Website: www.mobikwik.com

Dear Sir,

Yesterday I have transferred Rs 2100.00 to my wallet from my bank account. but Rs 1100.00 comes in my
wallet. Please check and correct it. where is the balance amount of Rs 1000.00. I have transferred
Rs.1000.00 to my customer Account No [protected] IFSC: CBIN0283555 but the amount has not been transferred
yet. Kindly do the needful at the earliest.

ASHOK SRIVASTAVA

[protected]

+1 photos

Feb 9, 2018

Complaint marked as Resolved

They are telling lie. My issue is not resolved It is still pending ASHOK SRIVASTAVA 9910593509

Mobikwik customer support has been notified about the posted complaint.

Feb 01, 2018

Updated by ashok srivastava 9999 Dear sir,

Today i have transferred rs 2100.00 in my wallet and same amount has been deducted from my bank
Account but my wallet shows rs.1100.00 where is the rest amount. I have transferred rs.1000.00 to my customer account no [protected] ifsc: cbin0283555 but the amount has not been transferred yet. Kindly do the needful at the earliest.

Ashok srivastava

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Address: Gurgaon, Haryana, 12002

Website: www.mobikwik.com

I paid my electricity bill of ₹460 towards MSEB, CONSUMER NO.[protected], BILLING UNIT-4236 through mobikwik wallet on 5 jan 2018.But it is showing unpaid and added in a current bill as a pending amount including late charges(Extra ₹10), what can i do now.Resolve my issue.I also mailed these complaint messeges to [protected]@mobikwik.com and [protected]@mobikwik.com from which [protected]@mobikwik.com showing receipents inbox full and not any response from another mail id.

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Address: 604206

Website: www.mobiwik.com

Sir i am unable to login into my mobiwik when I got my otp I have entered it but it is comming as user disable i have 2000 in tat pls resolve my problem as soon as possible .And I tried logging in many times but it doesnt come .kindly pls go through my problem please and solve it assoon as possible. Its urgent for me to need of money .please solve my problem as soon as possible .my mob no is [protected]

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Address: Hyderabad, Andhra Pradesh, 500054

I have made my hotel room bookings in sun-n-sand hotel, shirdi on[protected] and[protected].
While booking my room i have applied coupon code hotel80 and i have got super cash about 4500 + 4500 = total 9000 super cash. Unfortunately, the super cash is not get credited to my account even after completing 24 hrs of my check-in. My booking ids are as follow [protected] and [protected].
I trying hard to contact customer care people of mobikwik but all the numbers and email id's shown in this company site are not working.

I never thought this is such a fraud company, they are openly cheating people. Please take some legal action on this company and get my money back.

Thanks,
Sai santosh b
[protected]

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Address: Kolkata, West Bengal

Dear sir i kumar narayan samanta perchaseed three bus tickets of calcutta to digha on 29.11/17 and othpg 887499 money hasbeen ductuded sbi amount rs 954/- (Actuel rate rs958.50) but jurnery has been cancell and i have received a massage in my mobile [protected] that (Due to unavoidable reason the bus for your trip dated 25/01/2018 from kolkata to digha with pnr c2afppes has been cancell. Contact your booking agent for refund. Massage received on 24/01/2018. Operater name snemita paribahan, now today is 30/1/18 money hasdbeen not been credit in my account. Please do the needfull, thanking you.

Feb 8, 2018

Complaint marked as Resolved

Till today 8/2/2018 no any steps have not been taken by the company.Company not email me nor called me.

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Mobikwik has disabled my account without reason. Being out of town i had to pay the school fee of my kids online through fee on time app. When i tried to pay the fee through the application, i found it linked to mobikwik. I was already having an account with mobikwik. But mobikwik displayed user disabled message and i had a tough time to ensure the school fee is paid at the school counters in time.

Kindly let me know why my account with mobikwik has been disabled. And how to re-activate it.

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N

Nagarapu

from Bengaluru, Karnataka

Feb 1, 2018

I have done many transactions for which I the dupercash was not deducted even 1% .concept of Supercash is cheating the people...worst wallet ever...

My details : anitha.[protected]@gmail.com

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Address: Dhar, Madhya Pradesh, 454775

Website: m.mobikwik.com

Respected sir/madam,
I recharged my number [protected] on 27/01/2018 but amount deducted and recharge not received. I talked idea cellular but they said to we are sorry, a payment or recharge made through a third party website does not show in our system. So we are unable to check the details of the recharge you have mentioned in the enquiry. Please contact the customer care of the third party website you have used for a recharge who will be able to assist you further. Then i called customer care of mobikwik but all the given numbers not reachable and online customer care of mobikwik also not connecting. And online customer care ticket no is 7768234 and 7744434 of mobikwik find the attached transition i'd[protected] i recharged [protected] number by 398 plan.
But recharge not done idea account.
Please solve that problem as soon as possible.
My running mobile number [protected]

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Mobikwik.com is a cheating website, don't recommend for it. I have recharged for 398 and it said recharge successful and money debited from my bank account by adding it in wallet, however recharge didn't happen. I have raised 2 tickets and without providing me a solution, they marked it as resolved. Where to see the solution they provided when they mark a ticket as resolved. Cheaters. I'm not able to contact them via e-mail or phone. Even if i raise a ticket, few days they will keep it in in progress status and mark it as resolved after few days, without even writing a reply or notifying me. This is ridiculous. I need my money back

Don't use mobikwik

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Cancellation id [protected]
Pnr no. [protected]

Dear sir,

I have booked my train ticket through my icici debit card through mobikwik
And cancelled the same. The reimbursement has been sent from indian railway. But still i have not received the amount back in my account.

Please do the needful to get my money back

Thank you

My email id : [protected]@gmail.com

+1 photos

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Jan 28, 2018

Updated by Mydeen Thusthakeer have booked my train ticket through my ICICI debit card through Mobikwik
and cancelled the same. The Reimbursement has been sent from indian railway. But Still I have not received the amount back in my account.

Please do the needful to get my money back

Jan 29, 2018

chamundi power's response My mobikwik wallet number [protected]
Please unblock my mobikwik wallet

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M

Musheer Aliya

from Manuguru, Telangana

Jan 29, 2018

Wrong recharge [protected] id en[protected] rupees 449 refund sir

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C

chamundi power

from Bantval, Karnataka

Jan 30, 2018

My mobikwik wallet number. [protected]
Please unblock my mobikwik wallet

reimbursement not received against cancellation of train ticket - Comment #2989373 - Image #0

reimbursement not received against cancellation of train ticket - Comment #2989373 - Image #1

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M

Manash Barman

from Marigaon, Assam

Jan 30, 2018

I book an online ticket for journey from guwahati to sibsagar for[protected]. but on 30-12-17, , I got the message of cancellation from the operator. till date I dont get my refund amount. when asked the operator/ counter, they said that it will be reflected in the a/c within 7 days, bt nw it almost 1 mnth, I font get my money.
pnr - D24GX6HC.

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Address: Sundargarh, Odisha, 769016

Website: Mobikwik

I had made an trasanction of ₹770 in which i jave added 770 in my wallet but instead of adding 770, mobikwik deducted my entire amount and after enquiring about yhe same they are saying that they have recovered some amoung for a transaction done on 04/10/2016.
I didnt remember any such type of transaction and also i have doubt that they have tempered the transaction history.
If there was any such type of fees to be recovered from my account then they should have informed me about the same via sms or email. But they have not informed me till date about any such charge that too about a transaction which was made before one and half year.

Mobikwik is a cheater and fraud

+1 photos

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P

Prashanth1436

from Cuddalore, Tamil Nadu

Jan 29, 2018

I have transferred money from my mobikwik wallet to my bank account but amount deducted from wallet but not credited to my bank account and I didn't get any information about transactionfails and i am not unaware that whether I will get back my money or not worst app and customer service

Mobikwik Complaints & Reviews

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Mobikwik reviews & complaints page 197

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amount deducted but recharge not done and deducted amount not refund

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recharge not done, money debited

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reimbursement not received against cancellation of train ticket

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unnecessary cash recovery without any notification

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