[Resolved]  Lava Mobiles — Mobile under repair

Address:Jammu, Jammu and Kashmir

Sir/Madam I am Bablu from Jammu ( J&K ). I bought LAVA iris-502 3-4 months before and now I am getting problem in my Touch Screen (it’s not working) suddenly it stopped many times and back option also. So I given this mobile to the Chetas Enterprises ( LAVA SERVICE CENTER), Gandhi Nagar Jammu on 16th of Sept. 2013 and they said me it will return you after 10 days., but still today[protected] it is pending at Chetas Enterprises, Gandhi Nagar Jammu. I visited there 5-6 times and call them manytimes but no response from those people. Today i went to the Chetas Enterprises (LAVA SERVICE CENTER) at Jammu they wants more time to repair my Mobile. They always says that it will take more days to repair and they lies to me your mobile send to delhi for repair. Im very disappointed with Chetas Enterprises (LAVA SERVICE CENTER) Gandhi Nagar, Jammu What u think, can somebody can manage without mobile for more than a month just because of Service Center problem. One thing more, I Email to Delhi Service Center but there is no response. There is a one more conflict between service center and us. That they provided only Job slip and there is no computerized receipt and work order I got from service center . Can I expect for a reply from your side as a responsible representative of a brand name company LAVA ? Service center Details are as follows.
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Aug 14, 2020
Complaint marked as Resolved 
Lava Mobiles customer support has been notified about the posted complaint.
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Dear Mohinder,

We sincerely regret the inconvenience caused to you.

We would request you to revert us back with the repair details of your handset so that we can look after the concern and do the needful as soon as possible.

Kindly revert us with the following details:

Name:
Contact Number:
Date of Submission at the Service Centre:
IMEI Number:
Jobsheet Details:
Service Centre Name:
Name : --not known

Contact No. [protected],[protected]

Date of Submission at the Service Centre: First time given on 16/9/2013 and return to me on 25/9/2013 but fault was not done, next day i give it again on 26/9/2013.

IMEI 1 : [protected]
IMEI 2 : [protected]

Jobhheet Details : given above

Ser Service Centre Name: LAVA Chetas Enterprises 44-A Gandhi Nagar, Jammu
Sir/Madam,

They are told me last thur. that mobiles gives u this sat. on 5-9-2013 but iam on wait stil today. Today i called owner of Chetas Service Center many times but no any response and now I call to Chetas Service Center so said me it (Mobile) will return u ending of this week so Sir what can i do, i cnt understand, they are all lier.
i hope you will do the best for me
Sir/Madam

Im Mohinder Paul, give me any solution of my problem
Status of work order no.[protected]
Sir/Madam

I am Pooja from Himanchal.I brought Lava handset, model no IRISSELFIE50.
last 7 -8 month befor and now I am getting problem in my font and back camra so I given repair (it’s not working) suddenly it stopped many times also. So I given this mobile to the Ganpati Enterprises ( LAVA SERVICE CENTER), Hamirpur Himachal on 18th of Apr. 2016 and they said me it will return you after 4-5 days., but still today[protected] it is pending at Ganpati Enterprises, Hamirpur Himachal. I called there and they say wants more time to repair my Mobile. They always says that it will take more days to repair and they say stock will coming next week so call us next week.
What u think, can somebody can manage without mobile for more than a 1-2 weeks just because of Service Center problem.

I hope to hear from you soon.

Name: pooja
Contact Number:[protected]
Date of Submission at the Service Centre:18-4-16
IMEI Number:[protected]
Jobsheet Details:
Service Centre NameGanpati Enterprises"hamirpur Himachal"
TIN N0-[protected]

Thanks
i Mr. robert from jaisalmer. i bought iris fuel f1 on last year oct 2015. but after 3-4 months back key, minimize(home) key, and recent keys work automatically. i have already complaint for three times continuously at different service i.e jodhpur and jaisalmer service center of lava company, but till now no improvement in the mobile. in the above three times complaint made by me firstly, they installed a new software. secondly, they change screen. thirdly, i hve complaint again at jaisalmer they installed again a new software.
again i have submitted again at Raj mobile service center jaisalmer and i have got work order no. xxxxxxxx61 on 18 may 2016 through my registration mobile no.
my imei no. [protected]
dear sir
I am jitendra rangari I have purchase xolo hd one from amazon but I have trouble in phone first I face battery problem now my mobile touch not working I have given it into service centre my IMEI no [protected]
work order no[protected] when I wiil get it.

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