[Resolved]  Airtel — Bill discrepancy, Airtel is asking to clear the bill pending from previous owner

Mobile Number : [protected], Provider: Airtel Bangalore: Complain: Airtel is sending me the bill which is pending from previous customer and asking me to clear their bill.

Details: The above number was assigned to Wipro Limited and Wipro was the owner of the same number. On the mid of the May 2013 I requested Airtel to transfer the same number into my name and Airtel person named Abdul Wahed took Rs. 300.00 (without any receipt) along with necessary forms and other supporting documents. Airtel took a long time to transfer the number into my name as Wipro had not paid them for few months. When Airtel transferred the ownership, they also send me a paper based bill (generated on 24 June and for the period of 23 May 2013 to 22 June 2013)which shows that the pending amount has been adjusted and I need to pay Rs.354.91 for that month. I paid Rs. 355.00 amount as per their bill. But after that I received another ebill for the same month stating my due amount is "Rs 3089.61". I called Mr. Abdul and he asked me to ignore that bill and stated that they already send me the corrected paper based bill. On the month of July (Bill Date 24 July 2013 and Bill period 23 June 2013 to 22 July 2013) Airtel send me a bill of Rs3777.27 witht he following breakup

Pending from last month: 3089.61
Payment: Rs.355.00
Monthly Charges 1042.66
Amount Due on or before immediate: 3777.27

_Breakup provided as below_
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
1 one time charges 354.91
2 monthly charges 448.00
3 usage charges
call charges 137.20
value added services 8.50
mobile internet usage 5,933.00
roaming 0.00
4 discounts -6,003.60
5 last bill period late fee 100.00
6 taxes 64.65
this month's charges ` 1,042.66

Breakup for One time charge as below
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
1. one time charges
description from date to date amount discounts
last bill period late fee 19/07/2013 100.00 0.00
outstanding transfer from old to new account debit 27/06/2013 354.91 0.00
total 454.91 0.00


I raised my complaint to Airtel number of times over email, calling to their call center, Mr. Abdul Wahed's mobile number, escalated to appellate.[protected]@in.airtel.com but got no clarity. Even I found Airtel is very reluctant to respond. Looking for suggestion and justice on this.

I have all the bills Airtel shared, email communications and call logs to their call center which I can forward as requested.