Airtel Complaints & Reviews

Dear Sir / Madam, I had port in to the Airtel GSM connection from MTS CDMA connection. From the day one since I had port in to Airtel we are not receiving a Incoming call but we are able to make outgoing calls. We made the complain to customer support over phone by personally visiting the gallery and all the while they said we have registered the complain and will be sorted out very soon. This lasted for almost 6 months and then I did to paid the bill for 2 months. Very clearly asking them to sort out the problem of incoming calls and take the payment in cash. This no. was very important to me since it was printer on all my visiting cards, service register, promotional activities, etc.. so was expecting lot of incoming calls for service request and response to the marketing activities done by us. Since I had not made the payment they disconnected the connection. After that I got a call from many different department of Airtel, some were interested in solving the problem some were from the recovery department and some were threatening calls against the legal action. Now suddenly I have started getting a Call from Delhi High Court and Police Station saying you have come to Delhi with your lawyer and have to pay penalty of Rs. 45, 000/- and fight a case and all that stuff... Instead o[censored]nderstanding the problem and sorting it out they have started blackmailing me... It was never expected from a Sunil Mittal's Organisation... Thanks & Regards, Bhavyan Kothari [protected]

AIRTEL CUSTOMER CARE SELLS PERSONAL DETAILS FOR MONEY.

I already raised a complaint about Airtel employees selling personal details to people they know...after that i got a call from Airtel Delhi a lady spoke to me and told me it cannot be done by Airtel employee...i too believed and i never bothered...Again its happening a person who shows my msgs and call history of mine to a 3rd person...That person came and told me that a person who is having my all my message details and call history in his hand...He saw that a person from Airetl customer care sent him all details that what time to which No. i got message, what time i replied how many messages i sent, how many message i got from which no, how many hours i spoke to particular no.etc...

Note: Already Airtel person spoke to me and told that is not possible and they are SAFEGUARDING their employees...
1. I spoke to an Airtel Ex-employee and asked about it he said it can be easily done and they can see all details that what time what message sent, received, called, received call, what no.etc...
2.He also told me that even they can see and read all messages what and all i received and i sent to whom and what by just raising a mail that the higher heads telling that customer is fighting for message charges etc...
3.He is clear that if you complained they have to find who logged in to get my details but simply Airtel is avoiding and protecting their employees...
4.Its conform that Airtel customer care sold my details unofficial and the ex-employee told me to get that person and give complaint Airtel can find out easily that who logged in to get my details...
5.He also told me to raise complaint to DOT...

If anybody faced same problem please contact me and join with me lets complaint and save all persons who are all tapped illegally...

D.DESHAKUMAR
Mob No.[protected]
Mob No. [protected]

On July 25th, I had requested to cancel my Airtel Internet and landline plan since I was leaving my rented apartment by end of month. They said cancellation requests takes 1 week to process. I was fine with it and told them I will pay extra for last 5 days since my billing cycle was 25th. But my internet was disconnected same day. I called them up to re-activate it for next 5 days and then disconnect it. They activated it next day and in the process I lost 1 day of internet usage causing inconvenience Next day I got a call from Airtel Retention team. I told them i am leaving this flat and shifting to some other place so getting it disconnected. They asked me not to get it disconnected and shift my connection. So I told them it will take me 1 month to find a new place and i will be shifting to my relatives for a month. They said they will change my plan post 30th to 299 for which I will not have to pay and post that when I shift to my new place i can get the connection shifted again, I was fine with it, but they ended up changing my place next day and that was not useable as Data limit was very low. So I did not use airtel internet and asked them to change my plan back and cancel it on 30th . They changed my plan after 2 days by which I had already moved out but did not process cancellation 1 month after they sent me a bill of 1926 rs even though I did not use it and they didnt cancel my request. They were ready to waver off the amount if I re-installation the connection. Since I did not have possession of my new house I could not install it and then I did not want airtel anymore because of their billing problem. I use to get 3 calls a day from airtel and i ended up explaining things again and again. It was giving me a lot of stress and I told them not to call again and I dont want their connection . I am not liable to pay because of their problem I never used internet and they only did not disconnect my connection. Now they keep calling me to pay due amount. Requesting help to sort out the issue.

Hello Team, I Would to inform that my I convert my Postpaid Mobile no : [protected] to Prepaid, All my due care clear. But sorry to say that your airtel team do not start my prepaid no, due to no verification of my ID Proof, which i handover to your Executive who collect it from me. I Call many times to Customer Care but their is no response by them.Try to understand the problem, which I my facing from appro more than 10 days. I also go to your ARC at Malviya Nagar to Submit my ID Proof for verification for above said no, but they reject to accept it and ask for go to south extension ARC. And the South Extension ARC people said, submit your documents from where u got the prepaid SIM. what will i do in the case. I think this is a very bad service from your team. If you do the needful, i would be very thanksful to you. Best Regards.

Hi, I am VenkataRamanaMurthy Dala holding Airtel Broadband connection and connection/link was down from last 6 days but no resolution from their end. Instead of fixing the issue they concentrate more on closing the ticket. I have raised the ticket on last sunday dated 06th October 2013 and ticket reference no is: 39501512. When we call the customer care it will take to connect the team for 30 minutes after connecting the customer care guy(Sudhil Patil) will debug the issue without knowing the reason he has changed the router password and saying it will work after 30 mins. After again our work is to connect the customer care team to raise the issue and they will generate the ticket and next day their tecnician(Mahadev) came after verifying the issue he will tell the issue is at hub i will check and come but he never returns when we call him he will tell fixing the issue in another half an hour it will work, like that so many half an hours, 6 end of the days over still the issue not fixed. We are wasting our money on calling up the customer care team, technicians and monthly bills(without any usage). Below are my details: Name: VenkataRamanaMurthy Dala Broadband Fixed Line NO:[protected]_kk. Location: JP Nagar 7th Phase, Bangalore. Registered Mobile NO: [protected]. Thanks & Regards, VenkataRamanaMurthy Dala.

I have to request you please closed down my no.[protected]Kolkata) with immediate effect. I am not used this no for last 5-6 month. if you have any outstanding amount please let me know at my no.[protected]Delhi Circle) Thanks Sanjay Gupta

Hi, I need my phone number sms complete details like sent sms, receive sms, to which number message was sent or from which message was received for period 26 April 2012 to 1 November 2012 This could help me in proving myself innocent in court.please please help me Thanks. Vikas

I was shifting my residence from Noida to Delhi. Placed a request on Airtel to close the account on 10 July. An executive came to my new residence to collect past due payments. I cleared an amount of 2290.50/- via cheque. The executive assured me the account is closed and that no further payments need to be made. I continue to receive calls from Airtel asking why I closed my acount despite my having cleared that I have shifted my residence many times over. On the morning o[protected] An executive from Aitel by the name of Raju Das calls me and says an outstanding of 3500 something (cant recall exact amount). He says if I make the payment today the account will be closed. I am shocked to hear this, because before this I received a) an assurance from an executive that my account is closed and b) no intimation of any kind (no email nor any physical bills) from airtel that I still have an outstanding. I explain to him the absurdity of his claim. I tell him that I am prepared to pay the original outstanding which was 1222/-. To this he says he will talk to his superior and call me back. He calls me back an says pay 1499/- by today 3.00 PM and we will close this account. (he has no logical explanation for why 1499 and not 1222/-) To this I request at least give me time till tomorrow so I can pull out my past payment details and arrange for the payment. He says either make the payment by today 3.00 pm or the amount will increase. I don't understand this new form of extortion that Airtel has resorted to especially when I'm willing to settle a bill that in my opinion is not valid. I asked for a day to go back home and see if the earlier executive gave me any receipts. When I requested Mr. Das to let me speak with hes superior he said that he does not have a superior in this department. Which makes me wonder, did he speak to anyone at all the first time or did he reach the conclusion on his own. Typically a company like Airtel should want to protect its brand image and not indulge in immoral and unethical practices such as this. However as an individual I am extremely distressed and unhappy about the way this situation is being handled,

Dear all, I have airtel postpaid connection Since last 5 years. But the matter is that presently I am using airtel network in bhavnagar isconmegacity near sterling hospital, very poor signal strength in this area. I had already registered complaint but no any improvement as I am facing too much difficulties. Kindly take initiative to improve network service.

Sir, I am tarun bhalla and I have two airtel fixline connection [protected] and second one is [protected](on my wife's name-Yogita bhalla). Actually on dated 07.10.2013 my first connection [protected] dead so we got log in a complaint against that( complaint no.[protected] but they gave no proper solution for it. Even now, My second connection too is not working. I have called couple of times to customer care and with their seniors but they are not giving any positive response. This is the 4th day and I got frustrate with their careless behaviour for the customers. I am really unhappy and want to take a hard action against them. Please let me know how this problem can resolve ASAP and I could take the appropriate action. Thanks, Tarun bhalla Mob. [protected] Amit.[protected]@buildingblocks.in

Hi All, My mobile number is [protected] and I have several time sent mail for change my bill plan. And also from last two months my bill amount is high i.e in September (Rs. 1254) and in October (Rs. 1458). No one is entertaining my request and at last if possible please close this account. Thanks & Regards, Vipin Shrivastava #[protected]

I was using [protected] sim in dongle on 08 Oct 13 from around[protected] hrs after that I checked my balance it was only Rs 2.35 only where as it was 96+.When enquired to exec. Mr Shyam he talks rudely and ignored. He told that your amt is deducted in SMS send by you. Where as I did not send any SMS. Kindly look into it and help me in getting my balance back
Thank you

I have a airtel mobile postpaid connection. Recently, I shifted to a new place and I want to update the new address. My New Address is: M Neehar, F2, sarvem Flats, Plot #4&5, R.E. Nagar Extension, Thoraipakkam, Chennai-96. Please do the needful. Thanks in advance

Sir/Mam

This is SAMARJIT SINGH CUSTOMER ID-[protected](AIRTEL DTH CUSTOMER ID), RECARGED MY DTH ON 5Th OCTOBER 2013, THROUGH THE INTERNATE BANKING OF AXIS BANK, BUT I DID NOT GET THE AMOUNT IN MY DTH ACCOUNT, ALSO I HAVE LODGED COMPLAIN SO MANY TIME BUT THE CUSTOMER EXICUTIVE DID NOT TAKE ANY RESPONSE SERIOUSLY, AND ALMOST ALL TIME ASKING FOR PROBLEM, GIVING THE COMPLAIN NUMBER BUT NEXT DAY THEY FAILS TO SOLVE THE ISSUE, ALSO WHEN I WANT TO TALK ABOUT MY PROBLEM, THEY KEEP ON THE HOLD MY CALL FOR LONG LONG TIME, KINDLY RESOLVE THIS PROBLEM AS SOON.

REGARDS
SAMARJIT SINGH
MOB-[protected]

Namaste,

i have this 15gb plan of airtel broadband connection [protected]. which is almost a month old now i am very happy with the service of airtel here until i discover a fault in the modem one day when the technical person for airtel AMIT NANDY-[protected] arrived he said you have to request for a change of modem which will be done by us by lodging again another complaint requesting change in modem BINATONE 850W purchased from airtel 30 days back. now after the regular complains i was made aware that modem is at fault due to lightning, where am i to play a role there modem was working fine after the lightning and got disturbed late evening..

kindly look into the matter seriously because being a platinum customer with airtel i run a cug with you and couple of 4g wifi connections as well.. this is about a customer trust in your company..
kindly get back connection back to working, .. because it has already been 7 days without internet if it is not possible kindly surrender my connection because i am not here to pay for a thing for which i have paid a month back itself..
would request to you to let me know the future course of action.
as soon as possible

best regards
rishabh kothari
[protected]

I have started Internet access so in reply of it I got message that you are able to use 200 MB in first bill cycle. I used internet up to 3 days after it received message of bill and bill amount was around Rs. 1000 then I closed that plan immediately. Please consider my complain and reduce bill amount by Rs. 1000 (internet access only). I will close my Airtel connection if you will not reduce my bill amount.

Dear Sir/Madam, After I have not got any valid response from Airtel with several emails and No higher authority emails to complaint I am raising a complaint here hoping my concern will be resolved. On August 14th I converted to Prepaid service from Postpaid service. During my Postpaid service I had deposited Rs 3000 as an advance amount for International Roaming. On 11th August when requested for conversion to prepaid customer care representative confirmed me that the advance amount which was paid towards International service will be refunded with Cheque and will be delivered to my residence address within 45 days and I had also submitted all required supporting documents but it is now close to 60 days more the date of process still I have not recieved the cheque. As currently outside India contacted Airtel via mails but each time getting different responses. My complaint is why the process is being delayed so long and why the correct process is not being followed and in case for some reason if the process is being delayed or changed why it is not being informed via SMS/email or by calls? whereas if it is something pending from our side we get so Many calls/SMS/emails as a remainder. I have attached the 3 different responses from Airtel I don't know which response to believe and go further.

Sir, I am kadir maner, from pune.in search I asked for deactivation( film news ) subbollywoodnews and photoshoots services. The answer is send message through no 56505.as they advised I sent many sms on same no.to deactivation of my bollywoodnews and photoshoot services.they riplying as can't send your message.so far they are charging me rs.8/- per day.and stating that you have renewed both services and we charged rs. 5/- and rs.3/- for the daily providing services.actually I never asked to company for renew the said services.so this is injustice for me.please look into the matter, as they will stop to charge me. Though whenever I sent sms on abou said no.and they replying that you have not send any option, when my copmplaint is for deactivation for both the services, whether they are not skilled or am i a mad person.

Hi, My mobile number is [protected], I am an old user of Airtel, used their 3G blackberry services, but port-out to Reliance last year. Now port-in back to Airtel after being offered Solitaire 1599 plan which was very much same as Unlimited 1499 plan i was using in reliance. I was told that Solitaire 1599 plan provides 10, 000minutes Local+STD including LL minutes + national roaming incoming + outgoing minutes Free and 8GB 3G speed across India. This was told to me over my email ID. But still i double checked with 121 executive, sales executive and airtel website. Now when i have received my bill today, i have been charged for calling Landline (fixed line number) and apart from this when i inquired from 121 executive they are saying that i will also not get free incoming & outgoing in national roaming. It was so surprising when i asked 121 executive to tell me the link of airtel website where these details are written then he said they have internal link and i can't view this. I am feeling cheated by Airtel because when i was using reliance then they offered me this plan and i got it confirmed from airtel everywhere and now they are charging me in other way. Now since i have port-in from reliance i can't port-out for 90days so i have to suffer it. I never though that airtel will do such kind of miss commitment and cheating. I also wrote an email to them on [protected]@in.airtel.com on same issue but no body replied from there. I also subscribed to their hello tunes service on my name tune and subscribed for 1year service but when i asked 121 executive to remove airtel advertisement which play before hello tune he said it will be done in 4hrs but nothing happened. I have no issue in paying airtel for what i am using but i atleast expect some quality services. I didn't make any pending dues from my side to airtel in the past when i port-out to reliance and even when i was using their broadband service from 2004 to 2008 and i am not aware but i myself went to their regional office to return their modem and other accessories but till date i even didn't received my security deposit back but i didn't complain for that but today was the height. Requesting Consumercomplaints.in to please provide some solution here.

Hi, I had given disconnection notice on 24th April for my no.[protected]consumer no.[protected]. The billing cycle was supposed to end 9th May. I had vacated the property by that time. However Airtel didnt disconnect and asked me to pay one month extra rent which I denied. Today, I got a call from Delhi that they have filed a case against me at the Delhi Court for not paying the bill and asked me to attend the court. I am not even sure whether the case has been filed or Airtel has left their people to threaten the customers. What should I do now? Regards Dr. Raju [protected]