[Resolved]  Airtel — deduction of balance

i totally agree with this complaint!

Airtel Telecommunication — i have been receiving unwanted and useless service messages through airtel

i have been receiving unwanted and useless service messages through airtel from almost a month now.i have send many messages to 1909 as well as some other airtel customer service numbers.still i am receiving these messages and getting my money deducted every day.these messages are been send without my permission.once i could stop a few messages, but they cheated me by starting some other service messages. then i send them a message for stopping those messages once again to 1909.and i got a reply from them that i am already registered in fully blocked category on the DND .then one more message telling that i am not presently not registered with DND for other few preferences. if this situation continues i 'll go bankrupt as i am losing money every day unnecessary without my interest and knowledge.my number is [protected]

i lodge the complaint DATED 07/02/2012 regarding a cancellation of spl five no a two week ago but no responce. and secondly

i recharge my mobile yesterday of 120/-
today mrng my balance was 0

and day befor yesterday u debit my balance of round up 50/-
iam using airtel frm last 6 year
and this not expected frm AIRTEL
Please reversed my debited balance on urgent basis,
AND AGAIN I RECHARGED MY MOBILE OF RS 120/- AND AGAING U DEBIT MY BALANCE OF RS 70/- ON DATED08/02/2012WHAT THIS NONCENCE AND UR CUSTMER CARE OFFICER MR yogesh and balasaheb not handling the customer well
if this will not revresed i cacelled my connection as well as i paper out this matter,
my mo no [protected]

Im fed up with airtel yhis is worlds worst service i had . i have tried three airtel connections but the same problem persist. please solve the problem otherwise all in my family planning to leave airtlel.



Problem is that . i recharged my no on wednesday with three recharges 123, 100 , 25. but now my balance is 0. i dun know how please explain me this on urgent basis this time im logging my complaint in consumer forum and court. Even im not able to call airtel for which my balance is 600 min. i want refund of 110 rs. please call me urgently.

i tried to see last five transaction charged it shows none.








Rohini

my mobile no is [protected].On[protected] an amount of Rs.100 has been deducted from my account balance. And this is the third time it has happened, in the recent past twice they have deducted rs. 200 and Total rs. 300/-. Presently i am outside of India, but i m not using this number for making and receiving calls. The SIM card is in my mobile just to use the phonebook in SIM. When i complained to the Customer service they say that i have received a call. That's why it has been deducted. Here i would like to mention that I did not receive any call, even i did not get any missed call. And if there is no call has come to my mobile, how i can receive? When i enquire the matter at my level, by asking the caller of the number mentioned by Customer Care , the caller told me that he tried to call me, and the call jumped. As it is a matter of call jump which is the fault at company part, and the company has imposed it on me by deducting my balance. Inspite of making several complaints to the customer care no action has been taken to credit my balance, this type of behaviour raise a question to the credibility of the company. They are showing their records but how can the customer prove that he did not get any call?

Sir please look into the matter. it has happened 3 times with me this is the 3rd time.

thanking you and looking for a favorable action

Airtel India — Complaint against airtel telecommunication service

Sub:-Complaint against airtel telecommunication service by customer Mr. V S Mallav having Mobile No.[protected].

Sir,
With due respect and humble submission it is beg to state that I Mr. V S Mallav having Mobile No.[protected] complaint that I had charged 211 Rs. on 23.03.12 at 11:24pm on above no. Immediately
on dated 23.03.12 at around 11:26pm am called customer care, instead of giving any satisfactory reply customer care representative told me you called to a number for which you charged for Rs 211. Actually I had not called to anyone during this time. During the conversation he disconnected my call even he had not send me complain number. This is second time (2 week ago) happened with me which is obviously serious problem for customer. Please help me to retrieve Rs. 211 back to my account.
Please look into the matter. I am looking forward for positive response from you.


Yours faithfully

Mr. V S Mallav

Sir,
I am an airtel mobile servicer user having number [protected] since one year. But Airtel services provider deduct my balance every time without any reason. They also activated unwanted servicer in my number.So, I request you to take necessary steps as soon as possible.
Thank You. Yours Sincerely
Bhupal Subba
Darjeeling
M.No. [protected]

I want to submit the complaint against AIRTEL that from about 10 days my balance is being deducted by Rs.6 everyday without informing me.
I haven't subscribed any service also.
So, please stop this deduction as soon as possible and return me my balance also.
My mobile number is [protected]

Airtel has deducted Rs. 389/- from my account and after seeing this when I tried to contact the customer care executivities of Airtel,they were unable to give any proper reason.Infact 4 of them told 4 different reasons.And when I asked them to clarify they told that they are transferring the call to senior officials but I guess all their seniors were busy right then and did'nt attend my call.

My number is [protected]....... Till yesterday i.e.[protected], my account balance was more than 200 INR..... Today i.e.[protected], it suddenly reduced to 0.04 INR..... I already have an Internet pack, so my balance can not be reduced there...... Please help......

Airtel Telecommunication — deduction of money illegally

I mateen Ahmad, Mobile number [protected], want to lodge complaint against Customer Care, Yesterday (i.e. 10.05.2012) I have received a message from Airtel that thank you for choosing Air tel Gyan on your airtel mobile. you have been charged rs. 1 for 1 day. immediatelly at about 2:00 p.m. I call to customer care, airtel customer care representative keep me in hold for extracting data of my mobile number and after some time the line was disconnected from the customer care side. after 5 minutes I again dial to customer care again a representative comes on line and he informed me that there is no any service and no deduction is made but Rs. 1 is deducted from my mobile balance and question him that Rs. 1 is deducted from my balance for the service Gyan but he disconnect the line without answering my question and it is pointed out that during two calls with customer care the representative had not tell is name.

There is no difference betbeen Airtel and Bhikari(begger).

Hi,
this is kamal..i have been using the airtel since 3 months...and i have activated 2G services for apple iphone..still i am having the Data about 1gb in my hand stilll the balance is deducting automatically when i surf net..i have complained lot of times to customer care but no use with them..bloody hell i just quit the airtel and i switched to another service.
do not go for airtel..and also they charge more service tax when you top up your mobile..with prepaid.

Sir,
Yesterday night at 2.20 am i activated [protected]@Rs 98 gprs pack.I received a message for balance deduction and activation in the next hour.But today at 5 pm Rs.123 got deducted from my account for gprs usage.I tried contwcting the customer service but they havent yet picked any of my calls.
Ph-[protected]

Dear Sir,

Regarding : Charged against the free offer

With due respect I want to inform you that airtel customer service offer me a helo tune my name that is fully free of cost for 30 days. and first time i refuse this offer, but after that they told sir this is free 30 days offer today and they active t this service .after one hour received a sms you have been charged 60/- for 90 days,and customer care not response me
Please help me
Vishal Sharma

Sir,
I have lodged complain about my regular deduction of balance by the name gprs usuage Since 1 month . i have complained to customer care and write mail to the nodal Officer and also to the Appellate authority . A confirmation message also received to me , to take action with in 24 hour but even after a week also neither any person try to contact to me nor they try to solve my problem . Now they make my number such that i even couldnt call them up.
.
The treatment of Artel customer care is very very disappointed . kindly take action.


Details given :[protected]

from: alok ranjan [protected]@gmail.com
to: nodalofficer.[protected]@in.airtel.com
cc: appellate.[protected]@in.airtel.com
date: Fri, Oct 5, 2012 at 9:40 AM
subject: deduction of balance mobile No-[protected]
mailed-by: gmail.com

Sir,
After my repeatate complain to Airtel customer care my problem still not resolved . all the conversation are enclosed .

Thanks for the support . I am very much aware about the auto renewal of the SMS pack and for your kind information my complain is not about deduction of Rs/- 33/- . but i am asking you about my frequent deduction of GPRS usuage frequently i.e 0.20paise, ..30 paise ...0.10 paise like wise automatically since One month In-spite o[censored]sing internet service .

i am trying to convinced you since 15 days but non of your representatives were able to rectify . If same thing continue i will approach to consumer court and approach to your higher authority.

Thank you.


On Sat, Oct 13, 2012 at 2:14 AM, <[protected]@in.airtel.com> wrote:
Namaste!

You wrote in on[protected], expressing concern regarding balance deduction towards and requesting to refund the same on your airtel mobile number [protected].

We thank you for writing to airtel and welcome the opportunity to assist you.

We realize that this situation must have inconvenienced you.

We sincerely apologize for the inconvenience caused to you by our Customer service department.

We have analyzed your account and found that there is a charge of Rs. 33/- for the auto renewal SMS pack on[protected].

Please dial *121*2# (Toll free) to know about the balance and validity.

Hence, we regret to inform you that we would be unable to credit the amount as the charges are valid towards the same.

Also, we would like to inform you that all SMS packs auto renewal service.

We request you to dial *777# (Tollfree) to activate and deactivate any SMS pack.

Please dial 12131(Toll free) to know the Best Scheme, Reduced rate Calling Pack, Talk Time recharge, SMS pack, STD pack, Validity recharge available for you current plan.

Thank you so much for choosing to continue with airtel. We welcome your feedback.


Yours Sincerely,
Tabassum Taj
Customer Care
Bharti Airtel Limited
My airtel app - your world of airtel on the go. The easiest way to manage your mobile, broadband & digital TV accounts from anywhere. Download free, click www.airtel.in/myairtel(data charges apply)


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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 13/10/2012 02:15:41 PM
Subject: DEDUCTION OF BALANCE MOBILE NO-[protected]

Sir,

I have emailed you about my problem of mobile no [protected]. But inspite of
finding out a solution of the problem your customer care is blaming me that my
mobile is responsible for that deduction i.e My mobile is virus infected. Again
They are stating that they dont have any record of my deduction of my balance
in their
system . You can Imagine to what an extent it is possible for a customer to
keep record of all deduction which occured frequently.

Again the problem is not resolved still now and i have a loss of Rs 75/- .
If you dont have any solution for my problem then kindly revert my balance and
i will switch
to another network .


please do the needfull.

thanking you


On Mon, Oct 8, 2012 at 11:18 PM, wrote:
Namaste!


You wrote in on 05 October 2012, expressing concern regarding the balance
deduction and inability to connect call to 121 for your airtel mobile
number [protected].

As per our telephonic conversation, your concern regarding the balance
deduction has been addressed and the same has been clarified.

Further, we would like to inform you that we have perused our records and we
have not found any balance deduction towards your airtel account.

Hence, we would request you to provide the below mentioned details so that we
can check them and provide you the appropriate resolution:-

1. Date and time of deduction

2. Amount of deduction

3. Balance before

4. Balance after

5. Message received from

6. Content of SMS received

In regards to the same, your concern regarding inability to connect call to 121
for your airtel mobile number has been resolved as per your confirmation.

We regret for the delay in responding to your email and the inconvenince caused
to you in this regards.

We hope that we have been able to assist you suitably.



Please do write in for any further assistance.



Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198 for any complaint, you can also email us
at [protected]@in.airtel.com.



If it is still unresolved, do get in touch with our Nodal Team with your
earlier request or complaint number. You may send an email
at nodalofficer.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday. The Nodal Team will provide a resolution to your
complaint in 30 days.


If you do not receive a satisfactory response from Nodal Team you may send an
email at appellate.[protected]@in.airtel.com or you may call at [protected] from 9:30
AM to 6:30 PM Monday to Friday.The Nodal Team will provide a resolution to your
complaint in 30 working days.



Yours sincerely
Anshuman
Appellate Office
bharti airtel limited



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6D95FC 7 1 1 D C7191F4187985E061FC1E7F8580828B8D8EF1157792F6197B98FA 9
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-

Sir,
Refer my previous complain . r
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air tel mobile — DEDUCTION OF BALANCE FROM MOBILE

Dear Sir / Madam,
This is Govind Rampure, Using Airtel Mobile from last 7Yrs.
I have deduction of balance from my mobile several time. I communicated with Air tel officer but I got unsatisfied answers In last month i have deduction of near about Rs.400 from my balance. In my last communication I got following reply.
I think it is some fake call and it causes deduction in my balance,I have checked call history on my cell but every time I didn't got any received call by mistake also.Please have a look in this,as it is not a single time and happens several time.
________________________________________________________________________________...⇄
"Namaste Govind Rampure,

We understand from your previous emails, expressed concern regarding the balance deduction and inquiring about the call details for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We have analyzed your account and found that there is a charge of Rs. 100/- found deducted towards the Incoming call received on your number from the following number [protected] on 28/10/2012 at 01:29PM. The call has been held for 7 seconds.

Please dial *121*2# (Toll free) to know about the balance and validity.

We hope that we have been able to address your concern suitably."
________________________________________________________________________________...⇄

DEDUCTION OF BALANCE FROM MOBILE

Dear Sir / Madam,
This is Govind Rampure, Using Airtel Mobile from last 7Yrs.
I have deduction of balance from my mobile several time. I communicated with Air tel officer but I got unsatisfied answers In last month i have deduction of near about Rs.400 from my balance. In my last communication I got following reply.
I think it is some fake call and it causes deduction in my balance, I have checked call history on my cell but every time I didn't got any received call by mistake also.Please have a look in this, as it is not a single time and happens several time.
________________________________________________________________________________...⇄
"Namaste Govind Rampure,

We understand from your previous emails, expressed concern regarding the balance deduction and inquiring about the call details for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We have analyzed your account and found that there is a charge of Rs. 100/- found deducted towards the Incoming call received on your number from the following number [protected] on 28/10/2012 at 01:29PM. The call has been held for 7 seconds.

Please dial *121*2# (Toll free) to know about the balance and validity.

We hope that we have been able to address your concern suitably."
________________________________________________________________________________...⇄

DEDUCTION OF BALANCE FROM MOBILE

Dear Sir / Madam,
This is Govind Rampure, Using Airtel Mobile from last 7Yrs.
I have deduction of balance from my mobile several time. I communicated with Air tel officer but I got unsatisfied answers In last month i have deduction of near about Rs.400 from my balance. In my last communication I got following reply.
I think it is some fake call and it causes deduction in my balance,I have checked call history on my cell but every time I didn't got any received call by mistake also.Please have a look in this,as it is not a single time and happens several time.
________________________________________________________________________________...⇄
"Namaste Govind Rampure,

We understand from your previous emails, expressed concern regarding the balance deduction and inquiring about the call details for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We have analyzed your account and found that there is a charge of Rs. 100/- found deducted towards the Incoming call received on your number from the following number [protected] on 28/10/2012 at 01:29PM. The call has been held for 7 seconds.

Please dial *121*2# (Toll free) to know about the balance and validity.

We hope that we have been able to address your concern suitably."