[Resolved] Reliance Communications Ltd — Eating Customers Money | |||||
Dear Sir, FOR RCOM 1. I have a RCOM prepaid connection [protected] into which the balance I checked last time was Rs 04.97 on dated 04-July-13. That as I use this phone by myself I found that on dated 6-July-2013 the balance was gone 0.47 paisa I was shocked that how it can be done while I am not make any calls from my mobile number. I was informed from the 198 Complaint cell that I sent messages so that 4 Rs deduct from my balance amount. I never sent any messages from my mobile as I am not interested in sending the messages from this mobile and my phone was also was very simple Kind. I was facing this problem fourth time where U without any reason cut off the customer balance by your own without any legal justification by applying Messages charges automatically from your side. That deducting my mobile balance shows that you are eating my money of my mobile phone without any giving any service to me as for making unjust enrichment purpose only. This type of wrong bad behavior shows that you are breaking the customer trust on you who think that credited money in mobile may be used in emergency when the Customer wants to spend. I have not now other services activated till yet on my mobile but if any in mischievous behavior is activated by your company side that I have no idea about it. 2. Now I am humbly requesting to you to get credited my mobile balance of Rs 4/- into it as it was last time before I checked it thru my mobile. It is a criminal breach of trust, tort, Mischief, hurt, unjust enrichment defined In IPC In Law for taking advantage of customer money for your all wrongful RCOM company needs without any proper justification for cutting the customer mobile balance at your own behalf as you are operating my mobile on my mobile balance by yourself, instead I have to operate my mobile and my balance for my own use. Hope U take proper action on my complaint as soon as it can be else I make Online remark on various websites for this injustice and also forward this same complaint to TRAI again and again until it is not rectified by yourself on my complaint. You gave every time same problem to me and I am fed up from your mischievous demeanor. FOR TRAI 3. That the above complaint was sent to RCOM higher Official for getting you acknowledgement what is happening in TELECOM Industry . Now I want to bring into the notice of TRAI that quite sometimes I am suing two mobile operator connections basically of RCOM & AIRTEL. My Reliance number is [protected] and AIRTEL which I am using are [protected], [protected], [protected], [protected], [protected] mostly and all mobile numbers are registered in Do not Call Registry. That from the last six months I am observing & noticed that both the operator RCOM & AIRTEL by their own mischievous methods apply unlawful MESSAGES, TARIFF VOUCHERS and other VALUE ADDED heavy charges on my mobile without my consent and knowledge and cut off my balance occasionally and eating my mobile balance amount swiftly. I several times complaint about it to 198 Complaint cell and the other high officials of COM and AIRTEL but both are so shrewd & mischievous that they passes their wrongdoing work on the customer/user shoulder and said that everything is all right and nothing wrong has been done to you. 3.1 That the RCOM company is so shrewd, tricky that when U recharge your mobile(having CDMA connection) with any prepaid tariff voucher it never display the Remaining Balance amount on Screen when the customer uses and makes a call that after call what was the remaining balance is each and every day before call and by inner process cuts the customer amount balances with their own method of dirty style unlawfully so that he customer will not aware about it balance each time like other operators do when U makes a call. 3.2 Similarly the AIRTEL was doing same nasty trick on my Airtel mobile numbers they always himself send a message to me that from today your call rate has been changed from 1.2 paisa to 1.5 paisa per second for 60 days without any conversion charges and after 60 days again send a message to me that from today your call rate has been again changed from 1.5 to 1.7 paisa for 60 days without any conversion charge and this mischievous method my Airtel call has been increased now up to 2.0 Paisa per second while I have not applied for any Tariff Voucher or Plan Voucher updated on my mobile numbers. NOW what I am seeking justice to U to make a proper direction and Telecom guideline especially to RCOM to display the balance of CDMA after “each and every call” and stop all the unlawful wrong MESSAGES and VALUE ADDED Charges be applied by their own and deduct the customer balance amount rapidly and cut off & wiped off the customer balance swiftly without his consent and knowledge. Similarly for AIRTEL direct him now to apply himself and tariff vouchers being updated for 60-90 days and increases the call rate or pulse charges without the customer consent and accord and not cut off any Messages charges which the customer have not used for. Thanking You! Dated:- 06-07-13 From:- Mr KK Agarwal Advocate, 210 South Civil Lines, Muzaffarnagar-251001, U.P MB:- [protected], [protected] Was this information helpful? | |||||
Aug 13, 2020 Complaint marked as Resolved | |||||
19 Comments | |||||
Comments
Airtel mobile connection — My Mobile no has been changed without my knowledge
My mobile no hadbeen changed without my knowledge, where I should make complaint. Pls help me out any one. I want to get my rights. I spoke to customer care, i didnt get proper responseIdea — Cutting / Charging money without any calls from my balance.
Dear Sir,1} I am a Idea cell phone user my number is ( [protected] ) last Four to Five Months from now
I am getting Rechage for myy Cell Balance but without doing any calls my balance is
being reducing day by day.
2} as well as receiving simony unwanted phone call and massages (advertisements),
I am totally disturbed from this type of calls and mugs.
Please stop reducing my balance & the kind of calls and messages.
Thanks
Roshan Koli
Dear Sir,
1} I am a Idea cell phone user my number is ([protected]) last Four to Five Months from now
I am getting Rechage for myy Cell Balance but without doing any calls my balance is
being reducing day by day.
Please stop reducing my balance
Thanks
sharvan kumar
1} I am a Idea cell phone user my number is ([protected]) last Four to Five Months from now
I am getting Rechage for myy Cell Balance but without doing any calls my balance is
being reducing day by day.
Please stop reducing my balance
Thanks
sharvan kumar
Airtel prepaid mobile — Automatic cutting of money without any reason
[protected]There was a message on my mobile "Thanks for downloading IPL T20 official*****Ypu have been charged Rs 30." at 01.16 pm on[protected]." Message from 54321. I did not down load anything. This is not the first time. It has happened many times in past also. There is no other thing which got downloaded on my mobile.
I called up customer care at 10.10 pm on the same day for clarifying the matter. Request Ref no [protected]. Call center rep said I have downloaded and hence it is deducted. But it is not the case. When I asked him more details, he just cut the phone. And now I dont know what to do? For this call also, i50 paisa charged to me.
Is this the new way of Airtel to earn money?
Please let me know what steps are to be taken in such cases. In past I went to customer care centre also. But no result.
Airtel — Charges applied w/o my knowledge
Hi,I am Gouresh Mulgaonkar. My airtel cell# is [protected]. Two days back, i have recharged my a/c with Rs.205. In two days time, they have deducted Rs.55 against their services w/o my knowledge. How come they can apply charges against my account w/o my knowledge. This had happened many times. I tried calling customer care number, but always in queue. I never got chance to speak to customer care executive.
I want my refund back. This is not the question of 55 rupees. Otherwise i will have to go to consumer court.
Thanks
Gouresh
AirTel — Cutting the amount from my balance
Dear Sir,My mobile number is [protected]. From my account daily Rs 4-5 per day deducted. This is cheating and greediness of th is mobile company. Please do something otherwise I will complain to consumer forum.
Thanks,
Satyendra Singh
kindly contact me on [protected]. alternatively my excess amount may be transferred on this number
Yes. I agree
AirTel — consuming money without use
this has been a serious trouble,airtel sim providers are being cutting money from the balance saying the customers are using their optional services.while calling and asking through customer care they say the same thing which i have been experiencing lately.customer care make me wait so long wasting time,they also charge money for calling customer care..the funny thing is that i hav'nt used any such optional services which they say i had activated by telling even the time which i activated it.feels they are making fool out of people.Airtel — For re-crediting the amount cut from my balance for no reason
From,Jishnu J
Bangalore
+[protected]
18th February, 2012
To
whomsoever it may concern,
Airtel
Subject: For re-creiting the amount cut from my balance for no reason
Sir/Madam,
I'm an airtel customer and my cell number is [protected]. An amount of Rs. 300 has been deducted from my balance for no reason known to me. Only amount spared is Rs 0.03 because of which I was not able to make some urgent calls. I called Airtel customer care and registered complaints with reference number's CBDCC[protected] and CBDCC[protected], but all went in vain. The customer support is not providing a good support, though its meant to support its customers. Please do the needful and credit my money back to my account.
Also it would have been better, if I received a call back from Airtel regarding this.
Yours sincerely,
Jishnu
Airtel — cutting extra money for calls
Hi,me user of airtel prepaid number [protected] wants to raise ccomplaint against airtel for the following reasons:
1)cutting 1.50rs/min for a std call where the actual rate is 30paise/min from 18.05.2012.
So please look into issue and kindly refund the amount
2)activating offers without user permission and cutting money for the same
3) No range or network at urapakkam area
4)Not having a proper customer care service,no executives to talk to
all these shows company's irresponsibility towards customer
So kindly look into issues and take appropriate action
thanks
sonia
Namaste Mr. Agarwal,
(For airtel complaint)
This is to inform you that your concern listed on 06 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
(For airtel complaint)
This is to inform you that your concern listed on 06 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
Namaste Mr. Agarwal,
We would like to inform you that your concern listed 06 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 06 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Airtel — mischievous call
sir, i am recieving unwanted calls from your subscriber-[protected].please call your subscriber & instruct not to call otherwise i will be forced to lodge complain with police.