[Resolved] Tata DoCoMo / 899 — 899 Unlimited Plan to trap the customers for 3 months | |||
I was explained the 899 plan by DGM (outbound); we were promised 600 sms & 2GB data free with the plan without any toppings. We were also assured that in no case the bill value to go above Rs 1010. My very first bill onwards I am having problem. Just co-incidently I checked the details of the bill & found out that half of my bill value was for sms @ Rs 1/-. When I called the concerned person; he started using abusive language. I logged call on th tatadocomo website , called customer care however its more than 2 months & have still not got resolution.I have the above said promise over the mail in writing still these guys are careless for the customer. Most pathetic customer service experience from such senior officials & customer care. Kindly listen to the few calls taken by the customer care & DGM;you will be shocked. I am unable to switch to another network due to trai regulation. There should be some hard action taken against the organisation & employees to harrassing the customers. It is another niceway to trap the customer compelling them to pay false bills generated. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
TATA Docomo 899 Unlimited Plan — False Commitment & False billing
I was explained the 899 plan by DGM (outbound); we were promised 600 sms & 2GB data free with the plan without any toppings. We were also assured that in no case the bill value to go above Rs 1010. My very first bill onwards I am having problem. Just co-incidently I checked the details of the bill & found out that half of my bill value was for sms @ Rs 1/-. When I called the concerned person; he started using abusive language. I logged call on th tatadocomo website , called customer care however its more than 2 months & have still not got resolution.I have the above said promise over the mail in writing still these guys are careless for the customer. Most pathetic customer service experience from such senior officials & customer care. Kindly listen to the few calls taken by the customer care & DGM;you will be shocked. I am unable to switch to another network due to trai regulation. There should be some hard action taken against the organisation & employees to harrassing the customers. There are 4 of our team members who have taken the plan & all are suffering.
Dear Customer,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO
Hi,
I am surprised that compliant No[protected] is closed without resolution, without even speaking to the customer.
If someone reads the trail mail it is very clear that we had made the commitment of only 4 numbers in the first phase & had most pathetic expereince & had to fight through out for the service.
Most Pathetic service ever. Madhya Pradesh office is unable to resolve the issue, can someone forward it to some higher authority.
New complaint number provided[protected].
We truly regret for taking TATA Docomo. We promise that we will never think o[censored]sing TATA Docomo in future nor would ever advise anyone.
So kindly help switch the number to prepaid so that we could smoothly complete three months of imprisonment.
Kindly note the alternate contact number : [protected].
Regards
I am surprised that compliant No[protected] is closed without resolution, without even speaking to the customer.
If someone reads the trail mail it is very clear that we had made the commitment of only 4 numbers in the first phase & had most pathetic expereince & had to fight through out for the service.
Most Pathetic service ever. Madhya Pradesh office is unable to resolve the issue, can someone forward it to some higher authority.
New complaint number provided[protected].
We truly regret for taking TATA Docomo. We promise that we will never think o[censored]sing TATA Docomo in future nor would ever advise anyone.
So kindly help switch the number to prepaid so that we could smoothly complete three months of imprisonment.
Kindly note the alternate contact number : [protected].
Regards
Hi,
I am surprised that compliant No[protected] is closed without resolution, without even speaking to the customer.
If someone reads the trail mail it is very clear that we had made the commitment of only 4 numbers in the first phase & had most pathetic expereince & had to fight through out for the service.
Most Pathetic service ever. Madhya Pradesh office is unable to resolve the issue, can someone forward it to some higher authority.
New complaint number provided[protected].
We truly regret for taking TATA Docomo. We promise that we will never think o[censored]sing TATA Docomo in future nor would ever advise anyone.
So kindly help switch the number to prepaid so that we could smoothly complete three months of imprisonment.
Kindly note the alternate contact number : [protected].
Regards
I am surprised that compliant No[protected] is closed without resolution, without even speaking to the customer.
If someone reads the trail mail it is very clear that we had made the commitment of only 4 numbers in the first phase & had most pathetic expereince & had to fight through out for the service.
Most Pathetic service ever. Madhya Pradesh office is unable to resolve the issue, can someone forward it to some higher authority.
New complaint number provided[protected].
We truly regret for taking TATA Docomo. We promise that we will never think o[censored]sing TATA Docomo in future nor would ever advise anyone.
So kindly help switch the number to prepaid so that we could smoothly complete three months of imprisonment.
Kindly note the alternate contact number : [protected].
Regards
Kindly provide your email ID that I can provide my TATA Docomo Number.
I am surprised that none from TATA Docomo ever contacted in regards to the connection. They have disconnected my number.
Most Pathetic customer service ever.
Most Pathetic customer service ever.
I am surprised that none from TATA Docomo ever contacted in regards to the connection. They have disconnected my number.
Most Pathetic customer service ever.
Most Pathetic customer service ever.
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Tata Docomo — Cheating Customers with false promises
At the time of taking the connection the I had enquired about ISD, which was informed the services will be provided and 400mnt of local and STD, but now to activate there have ask me deposit of Rs. 2000/- and I need call customer care to activate std facility. I the initial time of taking sim there have taken Rs. 300/- as security deposit. When I came to the ISD facility is not available I have asked to refund the amount and disconnect the number at the earliest. Which has not happened still now? No. [protected]. Request to refund the amount at the earliest.